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L'Auberge Casino Resort Lake Charles

4.0 of 5
777 Avenue L'Auberge, Lake Charles, LA 70601
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L'Auberge Casino Resort Lake Charles
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L'Auberge Casino Resort Lake Charles
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771 reviews from our community

Traveler rating
    260
    229
    138
    77
    67
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121
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78
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
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  • All months
    (771)
  • Mar-May only
    (200)
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    (243)
  • Sep-Nov only
    (175)
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    (153)
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

Nice hotel but management staff were lost and also rude. They charged us twice for a one night stay. Jack Daniel's bartender was rude. The casinos smoke smell over whelmed the hotel. Finally got to talk to management about the charges and they didn't offer anything for our inconvenience.

Was this review helpful? Yes 1
Nikki N, Manager at L'Auberge Casino Resort Lake Charles, responded to this review

Hello, I'm so sorry to hear that your experience was less than stellar. Thank you for the feedback that will give us the opportunity to improve our guest service. I've sent a private message to you in the hopes that we can discuss your visit in detail. Providing you with outstanding guest service is our goal for your next visit!... More 

New Braunfels, Texas
Senior Contributor
23 reviews 23 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed in a King room for three nights. The rooms could use an update - the carpet is worn. The shower could have used a good scrubbing - there was some mold between the tiles. And the room next to us had a very loud family in it. It was Spring break for the schools, so there were lots... More 

Was this review helpful? Yes
Nikki N, Manager at L'Auberge Casino Resort Lake Charles, responded to this review

Hello, I'm sorry to hear your visit was less than fabulous. Thank you for providing the feedback that will help our team grow. I'm sending a private message as well so that we can talk more about the details of your stay. We look forward to providing you with excellent guest service during your next visit! Best, Nikki Neubauer VIP... More 

Corpus Christi, Texas
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago

It has been quite awhile since my last visit to L'Auberge. It is still a nice place, but there are some areas that are lacking. The rooms look to have been refurbished since my last visit. The carpet had an odd design that looked like the pattern had worn off in places. After closer inspection, it was just the design,... More 

Was this review helpful? Yes 2
Nikki N, Manager at L'Auberge Casino Resort Lake Charles, responded to this review

Hello, Thank you so much for your feedback! When our guests take the time to write reviews for us it gives us the opportunity to get better. I'm sending a private message to discuss your visit further. We want to be sure we provide outstanding guest service during your next stay with us! Warm Regards, Nikki Neubauer VIP Hotel Manager More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The rooms are absolutely gorgeous!!! The hotel and bathrooms are very clean. The staff is friendly and helpful! The pool has a lazy river. An arcade room for the kids. An awesome candy shop. And Ember is the best place to eat by far! Ember is worth the trip rather you win or not!!!

Was this review helpful? Yes
Houston, Texas
Contributor
15 reviews 15 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were disappointed! First the good, well... customer service were nice. Oh, and the trolley that will take you next door to the Golden Nugget! ( maybe because it was our 1st visit) Casino seemed dirty. Trying to get a drink? Forget it. Go to the self serve area and get a coffee or tea yourself. Rooms were way over... More 

Was this review helpful? Yes 2
Nikki N, Manager at L'Auberge Casino Resort Lake Charles, responded to this review

Hello, First of all thank you for taking the time to write a review! It's through feedback that we are able to continue to grow as a team. I'm sending a private message as well so that we can talk more about the details of your recent stay. Providing an exceptional experience is our standard and I'd like to find... More 

Dallas, Texas
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Please do not to stay here! Bathrooms were stinky and dirty. There were stains in the pillow cases and sheets. I wrote to management two weeks ago and nobody has responded back to me. I also called and left a message for management to call back but nobody has called me back. Please do not stay here. You guys would... More 

Was this review helpful? Yes 3
Nikki N, Manager at L'Auberge Casino Resort Lake Charles, responded to this review

I'm sorry to hear that your stay with us was less than stellar, that is certainly not our standard. I've sent you a private message so that we can speak further about your visit. Thank you so much for providing feedback for our team and giving us the opportunity to improve our guest service. Warmest Regards, Nikki Neubauer VIP Hotel... More 

Columbus, Georgia
Top Contributor
65 reviews 65 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Let me start off saying this would be a 5 star review if not for my booking experience. My husband and I stayed here for a military ball we were attending. I was afraid it wouldn't be a good experience because of how hard making the reservation was. The person on the phone had no idea what I was talking... More 

Was this review helpful? Yes 1
Nikki N, Manager at L'Auberge Casino Resort Lake Charles, responded to this review

Hi Kacey, I'm so glad to hear you enjoyed the ball and the resort! I'm sending you a private message about your booking experience so that we can discuss further. We'd love to get your feedback on how we can improve the process for your next stay. The lazy river awaits- hope to see you this summer! Best, Nikki Neubauer... More 

Waco
Contributor
20 reviews 20 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I guess it's time for heads-up comparisons. L'Auberge vs. Golden Nugget. Right now it's not even close. L'Auberge wins it hands down. Maybe it's because it's established, and the Nugget is still suffering from "growing pains". That said, the L'Auberge is just more appealing. From the grounds, to the rooms, to the casino, to the stores.... L'Auberge wins it hand... More 

Was this review helpful? Yes 1
Nikki N, Manager at L'Auberge Casino Resort Lake Charles, responded to this review

Hi Doug, Thanks so much for taking the time to write a review! We're so glad to hear you enjoy staying here at L'Auberge. We hope you'll join us this summer- we're about to kick off our Liquid Society Concert Series so keep an eye out for the band list coming soon! Best, Nikki Neubauer VIP Hotel Manager More 

Senior Contributor
36 reviews 36 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked two nights for a date with the Wife. Upon checkin, she noticed the toilet was not adequately cleaned. We called the front desk and they sent someone up right away to clean it. This morning she found the lighted vanity mirror did not work so we called the desk and they sent another up. Other than that, no problems... More 

Was this review helpful? Yes
Joseph W, Manager at L'Auberge Casino Resort Lake Charles, responded to this review

Dear Tom, Thank you for letting us know what a great time you had while visiting with us at L'Auberge Lake Charles! We hope to see you again soon! Sincerely, Joseph Williamson Hotel Manager More 

Fort Worth, Texas
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fast easy check in and great staff! The room was excellent. Coffee/ Tea in room and two small bottles of water. Safe in room. We has a pool view which was awesome but we did not have time to enjoy the pool. The casino was fun. Not too smokey. Dealers were nice and all in all, I had a great... More 

Was this review helpful? Yes
Joseph W, Manager at L'Auberge Casino Resort Lake Charles, responded to this review

Dear Mr. Stacey, thank you for letting us know what a fun-filled time you had while visiting with us at L'Auberge Lake Charles! I see you didn't have time to visit our pool so you must come back during the summer and check it out! Thanks again, Joseph Williamson Hotel Manager More 

Hotel Review Summarization

What travelers say

  • Lazy river(29)
  • Pool area(15)
  • Very nice(12)
Questions? Get answers from hotel staff and past guests. Ask a question

209 photos of this hotel

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Bathroom (14)
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Room/suite (21)
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Dining (4)
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Other (54)

Management photos: Courtesy of the property manager

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Hotel & grounds (15)
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