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L'Auberge Casino Resort Lake Charles

777 Avenue L'Auberge, Lake Charles, LA 70601
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Best prices for: 1 room 1 guest
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L'Auberge Casino Resort Lake Charles
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L'Auberge Casino Resort Lake Charles
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775 reviews from our community

Traveler rating
    260
    230
    140
    78
    67
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299
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78
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Texas
Top Contributor
74 reviews 74 reviews
33 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We spent two nights and three days in Lake Chuck. The L'Auberge is very clean and the room and bathroom are well stocked. Beds are very comfortable. Food availability (restaurants) wasn't as well distributed as at the Nugget however. The quality of the food at both places, Nugget and L'Auberge, was compatible. The payout for slots at both casinos, at... More 

Was this review helpful? Yes
Centerville
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Let me start by saying we received a two night comp on our room so cost for staying was not a factor. When we arrived and walked in the door we were shocked at he smoking smell all over the ground floor. Totally understand that the casino is smoking but even the front desk and surrounding area had plenty of... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed on a Friday night and had to check out and stay at another hotel for Saturday because they were completely booked. Our room was fantastic, they up graded us. The living room tv did not work so we called for assistance. They said they would come fix it but never came. The bed was amazing and cozy. We... More 

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I'm elite status & casino is nice but slots are way too tight to keep coming here. Bar was pretty good. Drink service was pretty good. Massage was great w Lara & Pedi was good w Andrea. My host is great.

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Nice hotel but management staff were lost and also rude. They charged us twice for a one night stay. Jack Daniel's bartender was rude. The casinos smoke smell over whelmed the hotel. Finally got to talk to management about the charges and they didn't offer anything for our inconvenience.

Was this review helpful? Yes 2
Nikki N, Manager at L'Auberge Casino Resort Lake Charles, responded to this review

Hello, I'm so sorry to hear that your experience was less than stellar. Thank you for the feedback that will give us the opportunity to improve our guest service. I've sent a private message to you in the hopes that we can discuss your visit in detail. Providing you with outstanding guest service is our goal for your next visit!... More 

New Braunfels, Texas
Senior Contributor
23 reviews 23 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed in a King room for three nights. The rooms could use an update - the carpet is worn. The shower could have used a good scrubbing - there was some mold between the tiles. And the room next to us had a very loud family in it. It was Spring break for the schools, so there were lots... More 

Was this review helpful? Yes 1
Nikki N, Manager at L'Auberge Casino Resort Lake Charles, responded to this review

Hello, I'm sorry to hear your visit was less than fabulous. Thank you for providing the feedback that will help our team grow. I'm sending a private message as well so that we can talk more about the details of your stay. We look forward to providing you with excellent guest service during your next visit! Best, Nikki Neubauer VIP... More 

Corpus Christi, Texas
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It has been quite awhile since my last visit to L'Auberge. It is still a nice place, but there are some areas that are lacking. The rooms look to have been refurbished since my last visit. The carpet had an odd design that looked like the pattern had worn off in places. After closer inspection, it was just the design,... More 

Was this review helpful? Yes 3
Nikki N, Manager at L'Auberge Casino Resort Lake Charles, responded to this review

Hello, Thank you so much for your feedback! When our guests take the time to write reviews for us it gives us the opportunity to get better. I'm sending a private message to discuss your visit further. We want to be sure we provide outstanding guest service during your next stay with us! Warm Regards, Nikki Neubauer VIP Hotel Manager More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

The rooms are absolutely gorgeous!!! The hotel and bathrooms are very clean. The staff is friendly and helpful! The pool has a lazy river. An arcade room for the kids. An awesome candy shop. And Ember is the best place to eat by far! Ember is worth the trip rather you win or not!!!

Was this review helpful? Yes
Houston, Texas
Contributor
17 reviews 17 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were disappointed! First the good, well... customer service were nice. Oh, and the trolley that will take you next door to the Golden Nugget! ( maybe because it was our 1st visit) Casino seemed dirty. Trying to get a drink? Forget it. Go to the self serve area and get a coffee or tea yourself. Rooms were way over... More 

Was this review helpful? Yes 2
Nikki N, Manager at L'Auberge Casino Resort Lake Charles, responded to this review

Hello, First of all thank you for taking the time to write a review! It's through feedback that we are able to continue to grow as a team. I'm sending a private message as well so that we can talk more about the details of your recent stay. Providing an exceptional experience is our standard and I'd like to find... More 

Dallas, Texas
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Please do not to stay here! Bathrooms were stinky and dirty. There were stains in the pillow cases and sheets. I wrote to management two weeks ago and nobody has responded back to me. I also called and left a message for management to call back but nobody has called me back. Please do not stay here. You guys would... More 

Was this review helpful? Yes 3
Nikki N, Manager at L'Auberge Casino Resort Lake Charles, responded to this review

I'm sorry to hear that your stay with us was less than stellar, that is certainly not our standard. I've sent you a private message so that we can speak further about your visit. Thank you so much for providing feedback for our team and giving us the opportunity to improve our guest service. Warmest Regards, Nikki Neubauer VIP Hotel... More 

Hotel Review Summarization

What travelers say

  • Lazy river(29)
  • Pool area(15)
  • Very nice(11)
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