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All 28 Lake Charles hotels

America's Best Inn and Suites

2.0 of 5 Hotel   |   401 Lakeshore Drive, Lake Charles, LA 70601
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41%
Ranked #20 of 28 Hotels in Lake Charles
A recent review
4 of 5 stars reviewed 2 weeks ago
Cecil W Pensacola
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47 reviews from our community

Traveler rating
    12
    7
    9
    8
    11
See reviews for
11
14
5
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Pensacola
2 reviews
4 of 5 stars Reviewed 2 weeks ago

It was a great value for the price you pay. The manager's reception on Saturday with free food and alcohol was very nice, also the breakfast was very good. the staff could not have been nicer but the pool area is a little run down but it is in the shade and it makes it nice on hot sunny days.... More

Was this review helpful? Yes
David R, General Manager at America's Best Inn and Suites, responded to this review

I received your comment during your stay with us. I really appreciate it. We want every guest to be completely satisfied and have a good experience. I have met with my employees to make sure they understand to be courteous and professional at all times. We do provide a good value for the price and when we hear this from... More

Lake Charles
1 review
3 of 5 stars Reviewed August 3, 2014 via mobile

The outside looked very nice but was not satisfied with the service or the room. When I checked in, the front desk person was not very friendly. The hallway smelled like people have been smoking, even though the rooms are non-smoking. The room was nice and cold, which was a plus, but there was crumbs on the carpet and water... More

Was this review helpful? Yes
David R, General Manager at America's Best Inn and Suites, responded to this review

Thank you for letting us know of your concerns during your stay. I apologize for the smoke smell you encountered. We do provide some smoking rooms on the upper floor. I have met with our staff concerning the room cleanliness and the maintenance issues so that this can be corrected. We want every guest to leave satisfied. We hope that... More

St. Albans, United Kingdom
Top Contributor
260 reviews 260 reviews
199 hotel reviews
376 helpful votes 376 helpful votes
3 of 5 stars Reviewed July 20, 2014

I'm in a wheelchair and it's very intimidating to be presented with a slab of marble I can barely see over when I'm at a check-in desk. The clerk seemed not quite with it and gave us a 3rd floor room. When we finally got up there and opened the door, I couldn't get the wheelchair into the bed part... More

Was this review helpful? Yes
David R, General Manager at America's Best Inn and Suites, responded to this review

I received your comments concerning your stay and want you to know we are very "wheelchair friendly". I am sorry you felt otherwise. I do apologize for my staff not recognizing this and want you to know that your comment will be used as a great training tool for my staff. We check in a lot of guests in wheelchairs... More

New Bern, North Carolina
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 9, 2014

My parents are regulars at this hotel while my mom receives chemo at the hospital. Nemo and his staff have gone above and beyond to take care of my parents during each stay. I am forever grateful for the kind hearts and caring people at this hotel.

Was this review helpful? Yes
David R, General Manager at America's Best Inn and Suites, responded to this review

We appreciate for your positive review concerning my staff. We all work very hard in maintaining a professional and courteous attitude. I have informed my staff of your comment and we will continue to make sure every guest is treated in the same manner. We hope to see you again. Thank you Dave Rothschild GM More

1 review
1 of 5 stars Reviewed June 29, 2014

This is a horrible I have never ever see a nasty place like this people please don't waste your money or time coming here make sure when you get a room anywhere get asked to see how the room looks before spending your money please

Was this review helpful? Yes
David R, General Manager at America's Best Inn and Suites, responded to this review

Thank you for your comments. I do apologize you were not satisfied with your stay. This issue was not brought to my attention during your stay. We do appreciate your business and want to express our apologies. Guests are not obligated to stay once they check in if the room is unacceptable, and we are very happy to show the... More

Houston
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed May 4, 2014

This hotel is located across from the lake. It is also conveniently located near the convention center. That's the best thing I'll say about it. As you walk in it's extremely dusty and outdated. My room had large water stains throughout the ceiling and the ac unit made loud noises and had lots of debris and dust around it. The... More

Was this review helpful? Yes 1
David R, General Manager at America's Best Inn and Suites, responded to this review

I do apologize that the hotel did not meet your expectations. I have brought the renovations you noted to the attention of the owners and I have followed up with our cleaning staff and maintenance staff concerning the cleanliness and maintenance issues you experienced. We do take these issues seriously and want every guest to have a pleasant experience. Again,... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 4, 2014

My wife and I stayed there for one night on our way to Nachez MS. The hotel was fine it did need some remodeling and new carpet. However, the staff were great and actually saved us some us some money. We actually burned a towel(my wife tried to heat a towel in the microwave epic fail!) When informed the staff... More

Was this review helpful? Yes
David R, General Manager at America's Best Inn and Suites, responded to this review

We are delighted that you enjoyed your stay with us. I have followed up with the owners concerning the remodeling and carpet. We want you to be happy. Thanks for giving us the opportunity tom provide your one night accommodation. We hope that if you are ever back this way that you will stay with us again. Thank you Dave... More

Thibodaux, Louisiana
1 review
4 of 5 stars Reviewed April 7, 2014

I stayed at the hotel last week and upon arriving home realized that I had left several items at the hotel, which is several hours away. My wife called the manager, David, who was very nice and assured us that he would ship the items. The items arrived today at no charge to us. This is excellent, and unusual, service... More

Was this review helpful? Yes
David R, General Manager at America's Best Inn and Suites, responded to this review

Thank you for your comments concerning your stay with us. We are glad that you enjoyed your stay. We do know that guest frequently leave items in their rooms and how important it is to get them back to our guests. There are many hotels that you could have chosen and we take pride in the fact that you chose... More

Dublin
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 1, 2014 via mobile

On walking into reception at first all seemed ok, but their were what looked like hookers sitting in reception, guy behind the counter was pleasant enough and let me see the room before checking in. On entering the hallway to the rooms there was a dreadful smell, in fact it was stinking! I was then meet by a large guy... More

Was this review helpful? Yes 1
David R, General Manager at America's Best Inn and Suites, responded to this review

We apologize for the for your first impression of our hotel. I was not aware of these suspicious people hanging around. If it would have been brought to our attention we could have resolved that issue immediately. We work very hard in maintaining a welcoming atmosphere at all times. The last thing we want is for any potential business to... More

Spring, Texas
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 19, 2014

We couldn't have asked for a better place to stay for the price. Rooms were great, surprised we had a kitchenette, worked out great. I would definitely stay here again. My only complaint was the desk clerk's attitude when we got there. He did not greet us and I felt like I was bothering him, he was rude, didn't speak... More

Was this review helpful? Yes 2
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Additional Information about America's Best Inn and Suites

Address: 401 Lakeshore Drive, Lake Charles, LA 70601
Location: United States > Louisiana > Lake Charles
Price Range (Based on Average Rates): $
Hotel Class:2 star — America's Best Inn and Suites 2*
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Also Known As:
America`s Best Hotel Lake Charles
Best Hotel Lake Charles

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