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America's Best Inn and Suites

2.0 of 5 401 Lakeshore Drive, Lake Charles, LA 70601
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America's Best Inn and Suites
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America's Best Inn and Suites
America's Best Inn and Suites
America's Best Inn and Suites
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50 reviews from our community

Traveler rating
    12
    8
    10
    9
    11
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7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Polson, Montana
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago

Yes, the hotel needs renovating but they do the best with what they have a good breakfast, good bed with clean sheets. The towels are nice and not thin, the room was clean. They do need some kitchen utensils and maybe a kitchen towel. The only complaint is the side doors need to be cleaned and the hallway carpet needs... More 

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Bristol, United Kingdom
Top Contributor
100 reviews 100 reviews
45 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 8, 2014

We stayed here 2 times, one night in our way to New Orleans and then in our way back .. The Hotel is near Civic Center, then you can walk without problems, the rooms are big and well equipped , nice Breakfast and friendly staff... cannot complaint about this hotel.. Well done !!

Was this review helpful? Yes 1
David R, General Manager at America's Best Inn and Suites, responded to this review

Thank you for your comments. We are glad you enjoyed your stay with us. I will inform my employees of your comments. We will always work hard to make sure every guest has an enjoyable stay. Again, thank you and we hope to see you again soon. Dave Rothschild General Manager More 

Lake Charles, Louisiana
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 7, 2014

I live nearby and needed a place to stay for a night while repairs were made at my home. The lobby seemed nice, although I did not use the furnishings there or pay particular attention to that area. Once I entered the side door of the hotel, the poor condition of the building was very evident. It's rundown and needs... More 

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David R, General Manager at America's Best Inn and Suites, responded to this review

I appreciate your comments during your stay with us. I do apologize for the inconvenience you encountered concerning the cleanliness and have followed up with maintenance and housekeeping departments to ensure these issues are taken care of. I have also informed the owners of the needed renovations. Your comments are a great tool for us to help provide the best... More 

Pensacola
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed September 3, 2014

It was a great value for the price you pay. The manager's reception on Saturday with free food and alcohol was very nice, also the breakfast was very good. the staff could not have been nicer but the pool area is a little run down but it is in the shade and it makes it nice on hot sunny days.... More 

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David R, General Manager at America's Best Inn and Suites, responded to this review

I received your comment during your stay with us. I really appreciate it. We want every guest to be completely satisfied and have a good experience. I have met with my employees to make sure they understand to be courteous and professional at all times. We do provide a good value for the price and when we hear this from... More 

Lake Charles
1 review
3 of 5 stars Reviewed August 3, 2014 via mobile

The outside looked very nice but was not satisfied with the service or the room. When I checked in, the front desk person was not very friendly. The hallway smelled like people have been smoking, even though the rooms are non-smoking. The room was nice and cold, which was a plus, but there was crumbs on the carpet and water... More 

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David R, General Manager at America's Best Inn and Suites, responded to this review

Thank you for letting us know of your concerns during your stay. I apologize for the smoke smell you encountered. We do provide some smoking rooms on the upper floor. I have met with our staff concerning the room cleanliness and the maintenance issues so that this can be corrected. We want every guest to leave satisfied. We hope that... More 

St. Albans, United Kingdom
Top Contributor
263 reviews 263 reviews
201 hotel reviews
391 helpful votes 391 helpful votes
3 of 5 stars Reviewed July 20, 2014

I'm in a wheelchair and it's very intimidating to be presented with a slab of marble I can barely see over when I'm at a check-in desk. The clerk seemed not quite with it and gave us a 3rd floor room. When we finally got up there and opened the door, I couldn't get the wheelchair into the bed part... More 

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David R, General Manager at America's Best Inn and Suites, responded to this review

I received your comments concerning your stay and want you to know we are very "wheelchair friendly". I am sorry you felt otherwise. I do apologize for my staff not recognizing this and want you to know that your comment will be used as a great training tool for my staff. We check in a lot of guests in wheelchairs... More 

New Bern, North Carolina
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 9, 2014

My parents are regulars at this hotel while my mom receives chemo at the hospital. Nemo and his staff have gone above and beyond to take care of my parents during each stay. I am forever grateful for the kind hearts and caring people at this hotel.

Was this review helpful? Yes
David R, General Manager at America's Best Inn and Suites, responded to this review

We appreciate for your positive review concerning my staff. We all work very hard in maintaining a professional and courteous attitude. I have informed my staff of your comment and we will continue to make sure every guest is treated in the same manner. We hope to see you again. Thank you Dave Rothschild GM More 

1 review
1 of 5 stars Reviewed June 29, 2014

This is a horrible I have never ever see a nasty place like this people please don't waste your money or time coming here make sure when you get a room anywhere get asked to see how the room looks before spending your money please

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David R, General Manager at America's Best Inn and Suites, responded to this review

Thank you for your comments. I do apologize you were not satisfied with your stay. This issue was not brought to my attention during your stay. We do appreciate your business and want to express our apologies. Guests are not obligated to stay once they check in if the room is unacceptable, and we are very happy to show the... More 

Houston
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed May 4, 2014

This hotel is located across from the lake. It is also conveniently located near the convention center. That's the best thing I'll say about it. As you walk in it's extremely dusty and outdated. My room had large water stains throughout the ceiling and the ac unit made loud noises and had lots of debris and dust around it. The... More 

Was this review helpful? Yes 1
David R, General Manager at America's Best Inn and Suites, responded to this review

I do apologize that the hotel did not meet your expectations. I have brought the renovations you noted to the attention of the owners and I have followed up with our cleaning staff and maintenance staff concerning the cleanliness and maintenance issues you experienced. We do take these issues seriously and want every guest to have a pleasant experience. Again,... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 4, 2014

My wife and I stayed there for one night on our way to Nachez MS. The hotel was fine it did need some remodeling and new carpet. However, the staff were great and actually saved us some us some money. We actually burned a towel(my wife tried to heat a towel in the microwave epic fail!) When informed the staff... More 

Was this review helpful? Yes
David R, General Manager at America's Best Inn and Suites, responded to this review

We are delighted that you enjoyed your stay with us. I have followed up with the owners concerning the remodeling and carpet. We want you to be happy. Thanks for giving us the opportunity tom provide your one night accommodation. We hope that if you are ever back this way that you will stay with us again. Thank you Dave... More 

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Additional Information about America's Best Inn and Suites

Address: 401 Lakeshore Drive, Lake Charles, LA 70601
Location: United States > Louisiana > Lake Charles
Price Range (Based on Average Rates): $
Hotel Class:2 star — America's Best Inn and Suites 2*
Number of rooms: 111
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Also Known As:
America`s Best Hotel Lake Charles
Best Hotel Lake Charles

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