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America's Best Inn and Suites

401 Lakeshore Drive, Lake Charles, LA 70601
Hotel amenities
1 room 1 adult
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67 Reviews from our TripAdvisor Community

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Houston, Texas
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

We have stayed at this hotel for the past 5 years while attending the Lake Charles Mardi Gras celebration. VERY disappointed with this stay on 2/9-2/10/16. Rooms were not clean,not sure that the sheets had been changed as they had a strange odor, and had to ask for help with TV as only 1 station was available. Needed a bulb... More 

Helpful?
Thank sjlawson66
Lumberton, Texas
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The title of this review says it all. This was the grossest place I have ever stayed in my life. We were in Lake Charles for New Year's Eve and this was the only place to stay. When I left, I felt like a needed a level 4 hot zone decontamination. This place just needs to be razed and rebuilt.

Helpful?
Thank mom23ingt

Travelers are raving about these Lake Charles hotels

Houston, Texas
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed January 7, 2016

When we checked in, we asked for a room away from other hotel guests because we have dogs and if they hear somebody being loud or walking loudly upstairs, they may bark. We were told that they only had 1 dog friendly room left and that they had to place us in that room. Okay fine. So we get to... More 

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Thank dschrakamp
arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 6, 2016

We moved from England to Lake Charles in June 2013. I came ahead to secure a rental home before my husband was to begin a new job at the end of the month and selected America's Best Inn and suites due to their pet friendly policy since we have two Siberian Huskies and I wasn't sure how long it would... More 

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Thank flgstffmm
Tallahassee
Level Contributor
8 reviews
3 hotel reviews
1 of 5 stars Reviewed December 22, 2015

Traveling from Texas to Florida with a cat, I booked a room online for a few hours of sleep. The online information indicated the hotel was pet friendly with up to 2 pets allowed per room. We had stayed in the past and not had a problem. When I showed up and registered at 10 pm I was informed that... More 

Helpful?
Thank Lonna P
Lake Arthur, New Mexico
1 review
2 of 5 stars Reviewed December 14, 2015

I have stayed at American's Best twice before in the last couple of years with great review, that is why I came back this trip, but have to say I was disappointed on this trip Saturday December 12,2015... The place looks run down on the inside and overall dirty and the restroom in hall way next to desk needs an... More 

Helpful?
Thank Brendahebert123
Breauxd286, General Manager at America's Best Inn and Suites, responded to this review

Brendahebert123 I’m the General Manager here at America's Best Suites. It has been brought to my attention that your recent visit with us was not up to par. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. We are... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 22, 2015 via mobile

The bad reviews on here, are inaccurate. When you step into the reception area, it is beautiful. On wednesdays-saturdays you get free snacks and drinks. I mean I have never experienced that at a hotel before. The people at the reception desk were really nice, and very helpful. The room smelled like catnip but it wasn't a problem because we... More 

Helpful?
Thank Jaleesa H
Baton Rouge, Louisiana
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed September 7, 2015

Just believe the reviews. Please listen to the warnings. We decided to take a leap of faith since we had stayed here 6 years ago and didn't recall a bad experience. However, our experience this time was subpar. The rooms smelled like mildew. The blankets were stained and there was dust everywhere. This is not a place for families with... More 

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1 Thank Static_Data
Port Lavaca, Texas
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 17, 2015 via mobile

We got the at 11 p.m .Pam was rude and told us the computers were down if we didn't want to wait we could find another hotel (we booked on orbitz.com) and it was non-refundable! I couldn't believe how she was treating me and the guy behind me (he told her she was rude)! Thank god Richard showed up and... More 

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3 Thank RosaMM4
Melbourne Beach, Florida
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
1 of 5 stars Reviewed July 13, 2015

This was our newest nicest hotel when I moved away in 2001, so I made reservations for July 9th to the 12th to attend my Niece's wedding which was walking distance from the hotel. On arrival at 11:30pm the outside of the hotel looked very nice & the lobby looked the same. I suspected trouble when we got into the... More 

Helpful?
2 Thank Charlotte O
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