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All 28 Lake Charles hotels

America's Best Inn and Suites

2.0 of 5 Hotel   |   401 Lakeshore Drive, Lake Charles, LA 70601
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41%
Ranked #19 of 28 hotels in Lake Charles
A recent review
3 of 5 stars reviewed 5 days ago
VoyageurIntrepide St. Albans, United Kingdom
  • Overview
  • Reviews (45)
  • Photos (20)
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45 people have reviewed this hotel

Traveler rating
    12
    6
    8
    8
    11
See reviews for
11
13
5
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
St. Albans, United Kingdom
Top Contributor
219 reviews 219 reviews
176 hotel reviews
341 helpful votes 341 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I'm in a wheelchair and it's very intimidating to be presented with a slab of marble I can barely see over when I'm at a check-in desk. The clerk seemed not quite with it and gave us a 3rd floor room. When we finally got up there and opened the door, I couldn't get the wheelchair into the bed part... More

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New Bern, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

My parents are regulars at this hotel while my mom receives chemo at the hospital. Nemo and his staff have gone above and beyond to take care of my parents during each stay. I am forever grateful for the kind hearts and caring people at this hotel.

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1 review
1 of 5 stars Reviewed 3 weeks ago

This is a horrible I have never ever see a nasty place like this people please don't waste your money or time coming here make sure when you get a room anywhere get asked to see how the room looks before spending your money please

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Houston
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed May 4, 2014

This hotel is located across from the lake. It is also conveniently located near the convention center. That's the best thing I'll say about it. As you walk in it's extremely dusty and outdated. My room had large water stains throughout the ceiling and the ac unit made loud noises and had lots of debris and dust around it. The... More

Was this review helpful? Yes 1
David R, General Manager at America's Best Inn and Suites, responded to this review

I do apologize that the hotel did not meet your expectations. I have brought the renovations you noted to the attention of the owners and I have followed up with our cleaning staff and maintenance staff concerning the cleanliness and maintenance issues you experienced. We do take these issues seriously and want every guest to have a pleasant experience. Again,... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 4, 2014

My wife and I stayed there for one night on our way to Nachez MS. The hotel was fine it did need some remodeling and new carpet. However, the staff were great and actually saved us some us some money. We actually burned a towel(my wife tried to heat a towel in the microwave epic fail!) When informed the staff... More

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David R, General Manager at America's Best Inn and Suites, responded to this review

We are delighted that you enjoyed your stay with us. I have followed up with the owners concerning the remodeling and carpet. We want you to be happy. Thanks for giving us the opportunity tom provide your one night accommodation. We hope that if you are ever back this way that you will stay with us again. Thank you Dave... More

Thibodaux, Louisiana
1 review
4 of 5 stars Reviewed April 7, 2014

I stayed at the hotel last week and upon arriving home realized that I had left several items at the hotel, which is several hours away. My wife called the manager, David, who was very nice and assured us that he would ship the items. The items arrived today at no charge to us. This is excellent, and unusual, service... More

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David R, General Manager at America's Best Inn and Suites, responded to this review

Thank you for your comments concerning your stay with us. We are glad that you enjoyed your stay. We do know that guest frequently leave items in their rooms and how important it is to get them back to our guests. There are many hotels that you could have chosen and we take pride in the fact that you chose... More

Dublin
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 1, 2014 via mobile

On walking into reception at first all seemed ok, but their were what looked like hookers sitting in reception, guy behind the counter was pleasant enough and let me see the room before checking in. On entering the hallway to the rooms there was a dreadful smell, in fact it was stinking! I was then meet by a large guy... More

Was this review helpful? Yes 1
David R, General Manager at America's Best Inn and Suites, responded to this review

We apologize for the for your first impression of our hotel. I was not aware of these suspicious people hanging around. If it would have been brought to our attention we could have resolved that issue immediately. We work very hard in maintaining a welcoming atmosphere at all times. The last thing we want is for any potential business to... More

Spring, Texas
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 19, 2014

We couldn't have asked for a better place to stay for the price. Rooms were great, surprised we had a kitchenette, worked out great. I would definitely stay here again. My only complaint was the desk clerk's attitude when we got there. He did not greet us and I felt like I was bothering him, he was rude, didn't speak... More

Was this review helpful? Yes 2
New Roads, Louisiana
2 reviews
5 of 5 stars Reviewed January 2, 2014

I spent two nights for Christmas at this hotel and had a very comfortable experience. Professional service, tasty full breakfast, indoor heated pool, and comfortable beds; what else could you ask for? I will definitely stay at this hotel on my next visit to Lake Charles.

Was this review helpful? Yes
David R, General Manager at America's Best Inn and Suites, responded to this review

Just wanted to thank you again for your comments concerning your stay with Americas Best Suites. We are pleased that you can back again and had another great experience. We are committed 100% in providing a great experience for our guests. We hope you will recommend our hotel to your friends and colleagues should they ever be in Lake Charles.... More

New Roads, Louisiana
2 reviews
5 of 5 stars Reviewed August 9, 2013

Everytime I stay at this motel, I have a pleasent experience. The management and staff are top rate.The included full hot breakfast, indoor pool, and workout room are nice touches.I give this inn located in Lake Charles, Louisiana my highest recommendation.

Was this review helpful? Yes
David R, General Manager at America's Best Inn and Suites, responded to this review

Thank you for your comments concerning your stay with us. We are extremely happy that your stay was pleasant. We hope to see you again in the near future. More

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Additional Information about America's Best Inn and Suites

Address: 401 Lakeshore Drive, Lake Charles, LA 70601
Location: United States > Louisiana > Lake Charles
Price Range (Based on Average Rates): $
Hotel Class:2 star — America's Best Inn and Suites 2*
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Also Known As:
America`s Best Hotel Lake Charles
Best Hotel Lake Charles

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Number of rooms
111

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