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All 29 Lake Charles hotels

America's Best Inn and Suites

2.0 of 5 Hotel   |   401 Lakeshore Drive, Lake Charles, LA 70601
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America's Best Inn and Suites
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Ranked #18 of 29 hotels in Lake Charles
A recent review
4 of 5 stars reviewed 2 weeks ago
rdg53 Thibodaux, Louisiana
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40 people have reviewed this hotel

Traveler rating
    11
    5
    7
    8
    9
See reviews for
8
11
5
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Thibodaux, Louisiana
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed at the hotel last week and upon arriving home realized that I had left several items at the hotel, which is several hours away. My wife called the manager, David, who was very nice and assured us that he would ship the items. The items arrived today at no charge to us. This is excellent, and unusual, service... More

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Dublin
Contributor
18 reviews 18 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

On walking into reception at first all seemed ok, but their were what looked like hookers sitting in reception, guy behind the counter was pleasant enough and let me see the room before checking in. On entering the hallway to the rooms there was a dreadful smell, in fact it was stinking! I was then meet by a large guy... More

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Spring, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

We couldn't have asked for a better place to stay for the price. Rooms were great, surprised we had a kitchenette, worked out great. I would definitely stay here again. My only complaint was the desk clerk's attitude when we got there. He did not greet us and I felt like I was bothering him, he was rude, didn't speak... More

Was this review helpful? Yes 1
New Roads, Louisiana
2 reviews
5 of 5 stars Reviewed January 2, 2014

I spent two nights for Christmas at this hotel and had a very comfortable experience. Professional service, tasty full breakfast, indoor heated pool, and comfortable beds; what else could you ask for? I will definitely stay at this hotel on my next visit to Lake Charles.

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David R, General Manager at America's Best Inn and Suites, responded to this review

Just wanted to thank you again for your comments concerning your stay with Americas Best Suites. We are pleased that you can back again and had another great experience. We are committed 100% in providing a great experience for our guests. We hope you will recommend our hotel to your friends and colleagues should they ever be in Lake Charles.... More

New Roads, Louisiana
2 reviews
5 of 5 stars Reviewed August 9, 2013

Everytime I stay at this motel, I have a pleasent experience. The management and staff are top rate.The included full hot breakfast, indoor pool, and workout room are nice touches.I give this inn located in Lake Charles, Louisiana my highest recommendation.

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David R, General Manager at America's Best Inn and Suites, responded to this review

Thank you for your comments concerning your stay with us. We are extremely happy that your stay was pleasant. We hope to see you again in the near future. More

Top Contributor
79 reviews 79 reviews
22 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed July 23, 2013

This was just a one night enroute to New Orleans. Great view of the lake. Comfy bed, spacious king room with sleeper sofa. Everything you could ask for fridge, coffeemaker, microwave, breakfast that included. Scrambled eggs, sausages, grits, biscuits and gravy, waffles, fruit coffee, juice. Only complaints were that the fruit seemed old, the apple juice was watery and the... More

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Newport News, Virginia
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 8, 2013

I stayed there from July 3 - July 7 2013 with reservations for two rooms both with double beds. The only good comment is that Kiara was by far the best employee at the hotel and made the experience tolerable. First issue was I immediately noticed that there was a 3 cent difference for identical room (???). No big deal... More

Was this review helpful? Yes 3
Houston, Texas, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 5, 2013

I first off let me say this.....the management there sucks!!! He's a complete retard. Very rude, and careless. The housekeepers there are rude and very nosy as well as lazy! The rooms are by far outdated, and they smell like garbage, hell even the non smoking rooms or horrid. Not to mention that if u rent I sweet.....ur jacuzzi WIL... More

Was this review helpful? Yes 3
Lafayette, Louisiana
1 review
3 of 5 stars Reviewed June 20, 2013

I stayed here for the night 6/15/13. First room I was put in the a/c didn't cool. Gave it time on high and as cold as it could go on thermostat and still didn't cool the room after 3 or 4 hours. I was upgraded to a "whirlpool" suite had problems with that a/c not cooling. The lady at the... More

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David R, General Manager at America's Best Inn and Suites, responded to this review

We apologize for the problems with the AC units not working properly. We are currently replacing all suites with brand new AC's. I am sorry about the charge on your credit card but happy it was corrected. If you would call me I will make sure your 10% is credited back to your card. Again, I apologize for the inconvenience... More

1 review
3 of 5 stars Reviewed June 16, 2013

Lady at front desk very rude and not accommodating not friendly.... lady cooking food and serving drinks was very nice and friendly. Room looked OK until we realized sofa bed completely broke refrigerator broke night table broke...when i reported to night staff that sofa bed was broke he didn't even apologize he told me that being in handicap room we... More

Was this review helpful? Yes
David R, General Manager at America's Best Inn and Suites, responded to this review

Thank you for your comments. I do apologize for your experience with the front desk staff and the maintenance issues in your room. Those maintenance issues were immediately resolved. We do not tolerate rudeness at the front desk and that person was terminated. We really hope you will give us another chance. Thank you again for your comments as these... More

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Additional Information about America's Best Inn and Suites

Also Known As:
America`s Best Hotel
America`s Best Hotel Lake Charles
Best Hotel Lake Charles
Address: 401 Lakeshore Drive, Lake Charles, LA 70601
Location: United States > Louisiana > Lake Charles
Amenities:
Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 29 hotels in Lake Charles
Price Range (Based on Average Rates): $
Hotel Class:2 star — America's Best Inn and Suites 2*
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