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America's Best Inn and Suites

401 Lakeshore Drive, Lake Charles, LA 70601
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America's Best Inn and Suites
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America's Best Inn and Suites
America's Best Inn and Suites
America's Best Inn and Suites
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54 reviews from our community

Traveler rating
    12
    8
    12
    11
    11
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13
17
5
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Delray Beach, Florida
Top Contributor
51 reviews 51 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We wondered why there were so few guests staying here and now we know why ! Rooms were old and furniture was worse. Mold in the Bathrooms, noisy A/C units made sleeping very difficult. Staff was wonderfully Friendly from Manager on down the line Also their Free "Happy Hour" and excellent breakfast was a bonus. But the room conditions was... More 

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Baton Rouge, Louisiana
Contributor
13 reviews 13 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed here for one night. First thing was, our room smelled. It smelled like mildew and moth balls mixed. We were scared to sleep under the bed. The bathroom was extremely outdated, with an even older toilet. the location is not the best. It is by the Lake Front, but its not a very good area. Most of the... More 

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Clearwater, Florida
Top Contributor
332 reviews 332 reviews
33 hotel reviews
187 helpful votes 187 helpful votes
3 of 5 stars Reviewed March 20, 2015

This place was fine for a night's stay. Had a microwave and refrig. Little table, 2 chairs and a couch and chair. A bit worn and could use a refurbish............but for the price I can't complain. Clean, nice TV. I'd stay here again. Nice staff.

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Texas City, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 10, 2015

Called to check and see if this hotel was pet friendly, in which it was. After being offered a decent rate for a weekend, the Lady who was going to handle my reservation began going over the pet information. She explained how I must have a kennel for my 5lb Chihuahua and that she couldn't be left in the room... More 

Was this review helpful? Yes 1
Polson, Montana
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 14, 2014

Yes, the hotel needs renovating but they do the best with what they have a good breakfast, good bed with clean sheets. The towels are nice and not thin, the room was clean. They do need some kitchen utensils and maybe a kitchen towel. The only complaint is the side doors need to be cleaned and the hallway carpet needs... More 

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Bristol, United Kingdom
Top Contributor
101 reviews 101 reviews
45 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed October 8, 2014

We stayed here 2 times, one night in our way to New Orleans and then in our way back .. The Hotel is near Civic Center, then you can walk without problems, the rooms are big and well equipped , nice Breakfast and friendly staff... cannot complaint about this hotel.. Well done !!

Was this review helpful? Yes 1
David R, General Manager at America's Best Inn and Suites, responded to this review

Thank you for your comments. We are glad you enjoyed your stay with us. I will inform my employees of your comments. We will always work hard to make sure every guest has an enjoyable stay. Again, thank you and we hope to see you again soon. Dave Rothschild General Manager More 

Lake Charles, Louisiana
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 7, 2014

I live nearby and needed a place to stay for a night while repairs were made at my home. The lobby seemed nice, although I did not use the furnishings there or pay particular attention to that area. Once I entered the side door of the hotel, the poor condition of the building was very evident. It's rundown and needs... More 

Was this review helpful? Yes 1
David R, General Manager at America's Best Inn and Suites, responded to this review

I appreciate your comments during your stay with us. I do apologize for the inconvenience you encountered concerning the cleanliness and have followed up with maintenance and housekeeping departments to ensure these issues are taken care of. I have also informed the owners of the needed renovations. Your comments are a great tool for us to help provide the best... More 

Pensacola
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 3, 2014

It was a great value for the price you pay. The manager's reception on Saturday with free food and alcohol was very nice, also the breakfast was very good. the staff could not have been nicer but the pool area is a little run down but it is in the shade and it makes it nice on hot sunny days.... More 

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David R, General Manager at America's Best Inn and Suites, responded to this review

I received your comment during your stay with us. I really appreciate it. We want every guest to be completely satisfied and have a good experience. I have met with my employees to make sure they understand to be courteous and professional at all times. We do provide a good value for the price and when we hear this from... More 

Lake Charles
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 3, 2014

The outside looked very nice but was not satisfied with the service or the room. When I checked in, the front desk person was not very friendly. The hallway smelled like people have been smoking, even though the rooms are non-smoking. The room was nice and cold, which was a plus, but there was crumbs on the carpet and water... More 

Was this review helpful? Yes 1
David R, General Manager at America's Best Inn and Suites, responded to this review

Thank you for letting us know of your concerns during your stay. I apologize for the smoke smell you encountered. We do provide some smoking rooms on the upper floor. I have met with our staff concerning the room cleanliness and the maintenance issues so that this can be corrected. We want every guest to leave satisfied. We hope that... More 

St. Albans, United Kingdom
Top Contributor
266 reviews 266 reviews
203 hotel reviews
404 helpful votes 404 helpful votes
3 of 5 stars Reviewed July 20, 2014

I'm in a wheelchair and it's very intimidating to be presented with a slab of marble I can barely see over when I'm at a check-in desk. The clerk seemed not quite with it and gave us a 3rd floor room. When we finally got up there and opened the door, I couldn't get the wheelchair into the bed part... More 

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David R, General Manager at America's Best Inn and Suites, responded to this review

I received your comments concerning your stay and want you to know we are very "wheelchair friendly". I am sorry you felt otherwise. I do apologize for my staff not recognizing this and want you to know that your comment will be used as a great training tool for my staff. We check in a lot of guests in wheelchairs... More 

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