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All 28 Lake Charles hotels

Holiday Inn Express Hotel & Suites Lake Charles

2.5 of 5 Hotel   |   402 Martin Luther King Highway, Lake Charles, LA 70601
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63%
Ranked #14 of 28 hotels in Lake Charles
A recent review
4 of 5 stars reviewed 2 weeks ago
Maynard_Marc Boston, MA
  • Overview
  • Reviews (52)
  • Photos (21)
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  • Room tips (5)
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52 people have reviewed this hotel

Traveler rating
    11
    18
    10
    2
    11
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11
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14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
Boston, MA
Top Contributor
56 reviews 56 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I don't think that I would stay here for too long of a period of time, but it worked for a quick stop over. The AC was a bit loud, and the breakfast was probably a bit subpar compared to other HIEX locations, but not terrible. Not a bunch to do around the hotel - but we did find a... More

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Bradenton, Florida
Top Contributor
120 reviews 120 reviews
59 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed June 14, 2014

This location is right next to a ceremetary in a part of town that some might consider rough. It was not what I expected, but check in the people were so friendly. Strange place with an oversized lobby and a big staircase headed to 2nd floor rooms. Rooms are decent, although loud AC. Not sure I would stay here again,... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Dear TheTourVan, Thank you for staying with us and for leaving a review of our property. I am glad to know that you found our staff commendable. On the other hand, please accept our apologies for any inconvenience the air conditioning system may have caused you. We appreciate your feedback as this is our best resource for improving guest services.... More

Laredo
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 9, 2014

This evening I called to inquire about location and the parking lot considering I will be traveling with a moving truck pulling a vehicle. Particularly, I wanted to know if the parking could be accommodated with such a large vehicle. Additionally, I wanted to know about the property's exact location to ensure that we won't have to take too many... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Dear Suntrease W, Thank you for taking the time to post your comments. I am sorry if the level of customer service received from our front desk did not suit your standards. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing... More

Providence, Rhode Island, USA
Top Contributor
61 reviews 61 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 18, 2014

I'd stay here again, but not necessarily search it out. Fitness rooms are important to me, and this one was small, with no weights. There is room for a weight stand. Water in the cooler was really warm. I liked the front lobby with the beautiful stairway. I like when stairs are carpeted so you feel more welcomed using them... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Dear hijeanie, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. We have taken note of your comments regarding the fitness center and the stairway. These will be shared with our management team for review. Once... More

Houston, Texas
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 15, 2014

Title says it all. Up to brand standards. What sets this one apart is great service, friendly staff and the best chandelier I've ever seen in a HIE . It is an older hotel but they are taking good care of it. I always stay here when I'm in town.

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 13, 2014

My husband and I chose Holiday Inn Express for our Valentine's Day getaway! Let me start by saying 1st impressions mean everything! When you enter the lobby you can tell immediately they take pride in not only cleanliness but great guest service! I was greeted by a pleasant scent, nice clean presentable lobby, and a warm smile from Corey who... More

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Austin, Texas
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed February 2, 2014

I ended up getting this property via Hotwire. I'll first note that there are three different Holiday Inn Express locations in the Lake Charles/Sulphur area, so make sure you've got the right one if you're staying here. Overall, I was a little underwhelmed. As others have pointed out, this location is in the not-so-nice part of Lake Charles, plus the... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Dear kirker, Thank you for taking the time to provide feedback on your stay. It is unfortunate the area surrounding the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future.... More

Springfield, Missouri
Top Contributor
86 reviews 86 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 20, 2014

After a long day of driving we were pleased to settle into our room in Lake Charles, and the HI Express fit the bill. The staff was pleasant and our room was comfortable. We were given our "goodie bag" as IHG Rewards members and were asked if there was anything else we needed. One thing I appreciated, as an avid... More

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Deton, tx
Top Contributor
50 reviews 50 reviews
29 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 7, 2014

This property is next to the highway, so you get a little highway noise, but it wasn't enough to bother me. We had a king suite and it was a nice large room. The color scheme didn't wow me, but it was a nice clean room. Very comfortable room. My wife even commented that she wanted to take the bed... More

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Springfield, Missouri
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 14, 2013

In my travels this year, I have not seen a staff as "on their game" as this staff. The housekeepers not only do an excellent job, but they are friendly and actually make you feel that they are glad you are there and take pride in their job. Desk staff was efficient and had an excellent name recollection ability. I... More

Was this review helpful? Yes 1
holidayinnexpresslak, Webmaster at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Dear Guest, Thank you so much for these kind comments about your stay and our staff. We take pride in hiring only the best people to match our clean, comfortable and affordable facility. If you should come this way again, I hope you’ll consider staying with us again. It sounds like we provided the perfect experience in this case, and... More

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Additional Information about Holiday Inn Express Hotel & Suites Lake Charles

Address: 402 Martin Luther King Highway, Lake Charles, LA 70601
Phone Number:
Location: United States > Louisiana > Lake Charles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lake Charles 2.5*
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Also Known As:
Holiday Inn Express Lake Charles Hotel Lake Charles
Holiday Inn Lake Charles
Lake Charles Holiday Inn

21 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites - Lake Charles the finest hotel in Southwest Louisiana. Our hotel offers 81 spacious rooms or you can treat yourself to one of our suites equipped with a Jacuzzi bathtub. We can host your next meeting or small reception in our meeting room that can accommodate up to 50 guests.Our Lake Charles hotel is centrally located with easy access to I-10, Conoco, PPG, Sasol, Cit-Con, Westlake Petrochemicals, Citgo and Westlake Polymers. Try your luck at the nearby Lake Charles Casinos, Isle of Capri, L'Auberge Du Lac and play golf in their Tom Fazio designed golf course. Take a relaxing stroll through downtown Lake Charles or experience one of Lake Charles area golf clubs, Pine Shadows, Mallard Cove or Graywood Plantation Golf Course. We are in close proximity to McNeese State University and Lake Charles Regional Airport. Our dedicated staff at the Holiday Inn Express Hotel & Suites is here to make your stay comfortable and enjoyable. Hotel discounts available for AAA members and senior citizens with a valid ID at check-in. ... more   less 
Number of rooms
81

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