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Holiday Inn Express Hotel & Suites Lake Charles

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402 Martin Luther King Highway, Lake Charles, LA 70601
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Holiday Inn Express Hotel & Suites Lake Charles
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Holiday Inn Express Hotel & Suites Lake Charles
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70 Reviews from our TripAdvisor Community

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Traveler rating
    19
    26
    12
    2
    11
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16
22
3
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Adairsville, Georgia
Level Contributor
69 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First off, the Internet Access speeds are very fast (if that is important to you). The down speed was a blazing 51 Mbps, upload speed is 9Mbps. The hotel is just a bit dated, but is well kept. Every single one of the one of the staff greeted me pleasantly and they seemed to enjoy being there. The breakfast was... More 

Was this review helpful? Yes
Bethany, Oklahoma
2 reviews
4 of 5 stars Reviewed 4 weeks ago

It's your typical Holiday Inn, nothing too fancy, however the staff is amazing!. My family checked in late on Friday and I had accidentally booked a double bed smoking room. I thought it might not be too bad but I was wrong. The room smelled strongly of smoke (obviously since it's a smoking room). When I went to the front... More 

Was this review helpful? Yes
Charmaine S, General Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Thank you so very much Zac T for your recent stay with us..... We appreciate you taking the time to share your wonderful experience of our hotel and of our amazing staff.... I am very happy to read all your wonderful highlights and all the beautiful points you've mentioned of our staff and property alike. It was our pleasure to... More 

Katy, Texas
Level Contributor
107 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed June 5, 2015

We stayed here for 2 nights in May 2015 and were very happy with everything. The staff was as nice as they could be, the property was spotless, and the bed was comfortable. They could use some more cable TV channels, but that's a minor thing.

Was this review helpful? Yes 1
Charmaine S, General Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Thank you for your recent stay with us..... We appreciate you taking the time to share your wonderful experience of our hotel. Thank you for your 2 nights stay with us. I am pleased to read you enjoyed your stay and that our hospitality made you very happy with everything. Your kind words means a lot to us and you... More 

Houston, Texas
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 26, 2015

This was my second time staying here and I found it quite pleasant on both occasions. The staff were pretty friendly, that famous Louisiana hospitality and it was close to every where that i needed to be.

Was this review helpful? Yes
Charmaine S, General Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Thank you so much for your recent stay with us.... We appreciate you taking the time to share your experience of our hotel. Thank you for returning to stay with us a second time, we are happy to have you, so we definitely look forward to your next stay, " 3 is a charm"...... I am pleased to hear you... More 

Baton Rouge, Louisiana
Level Contributor
4 reviews
5 of 5 stars Reviewed May 11, 2015

We stayed May 9,2015 at this Hotel. The Contraband Festival was in town. Prices were not outrageous and well worth the price. The GM, is Charmaine she is from Jamaica and her hospitality made our group fill like we were in a tropical paradise. From the moment we walked into the front doors, we were greeted like family and we... More 

Was this review helpful? Yes
Charmaine S, General Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Thank you so very much for your recent stay with us...... We appreciate you taking the time to share your wonderful experience of our hotel. I am pleased to hear you enjoyed your stay with us. Thank you for all the great highlights of what makes our hotel very special " our staff" their great services, their positive and warm... More 

bakersfield, CA.
Level Contributor
160 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
5 of 5 stars Reviewed April 22, 2015

Step into the lobby and breath sweet fresh air! Speak to the staff and be welcomed like family. Southern hospitality is alive and well! The entire hotel and property is meticulously clean and modern. The fresh scent is throughout the hotel. This is a 13 yr. old property and it looks new. Rooms are spotless and bending is fresh and... More 

Was this review helpful? Yes
Charmaine S, Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Thank you for your recent stay with us.. We appreciate you taking the time to share your review of our hotel. I am pleased to hear you enjoyed your stay with us and that "Everything was so nice." Thank you for your great highlights, your very kind words means a lot to us. Our staff takes great pride in their work,... More 

Winder, Georgia
Level Contributor
40 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 16, 2015

My family of four stopped here to rest for the night on our trip from Atlanta to Austin, TX. A long day ended with a friendly greeting from Rebecca at the desk. Check in was quick. Rooms are clean and spacious (we had a two queen room) the beds were very comfortable,two choices of feather pillows. The AC was a... More 

Was this review helpful? Yes 1
Charmaine S, General Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Thank you and your family so much for your recent stay with us. We appreciate you taking the time to share your wonderful experience of our hotel. I am pleased to hear you all enjoyed your stay with us, and how our staff was efficient and engaging. Thank you for recognizing the service of Rebecca and Nikki, they take great pride... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 6, 2015

The front desk clerks and the housekeeping staff here were unbelievably helpful and polite. We were told Happy Easter multiple times from the room to the complimentary breakfast area (great food, by the way)! The hotel sits off of I10, making it a great stop. It was approximately 10 minutes from all our attractions (beach, mall, USS Orleck Museum)! Would... More 

Was this review helpful? Yes
Charmaine S, General Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

We want to thank you for your recent stay with us. We appreciate you taking the time to share your review of our hotel. Thank you for your wonderful highlights of property, and for recognizing our staff and their services. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we... More 

Glenwood Springs, Colorado
Level Contributor
84 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed March 15, 2015

No, I'm not going to tell you about the chandelier although it is beautiful. I read the reviews before we got here and some of the reviews concerned me. Such is not the case. The outside of the hotel presents well. There is a beautiful wrought iron fence surrounding the hotel and the hotel is well kept. The staff is... More 

Was this review helpful? Yes 2
Charmaine S, Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Thank you Darrah C for your recent stay with us. We want to thank you for taking the time to write your comments and for sharing your overall experience with us. We are very pleased to read your review such wonderful words bring smiles to our faces, (thank you). We appreciate your specific highlights of our property and thank you... More 

New Orleans, Louisiana
Level Contributor
149 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed February 15, 2015

The hotel is very nice, and recently renovated. All of the facilities were new, and the staff was friendly. The hotel is located in a very bad area, however. If the area matters to you when you choose where to stay, then this might be a problem.

Was this review helpful? Yes 1
Charmaine S, General Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Thank you for staying with us. We appreciate you taking the time to share your recent experience with us. Thank you for all the great highlights of our property and for recognizing our staff. We are sorry that you found our hotel location to be in a very bad area. Please accept our apologies for any inconvenience this may have... More 

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