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Holiday Inn Express Hotel & Suites Lake Charles

2.5 of 5 402 Martin Luther King Highway, Lake Charles, LA 70601
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Holiday Inn Express Hotel & Suites Lake Charles
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Holiday Inn Express Hotel & Suites Lake Charles
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59 reviews from our community

Traveler rating
    14
    22
    10
    2
    11
See reviews for
13
19
3
15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Los Angeles, California
1 review
5 of 5 stars Reviewed 3 weeks ago

First, the staff was fantastic...courteous and friendly. The room was larger than most with a small refrigerator, big flat screen TV. The room was clean, cozy, and the beds comfortable. The AC/Heat Unit was quiet. The lobby, with their big staircase and beautiful chandelier, was nicely decorated for the holidays . The free breakfast was more than we expected. Both... More 

Was this review helpful? Yes
Charmaine S, Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Our Valued Guest, Thank you for staying with us. We truly appreciate your feedback, it is our pleasure reading your detailed review, thank you for all the highlights. We enjoyed having you and your family staying with us. Thank you for taking the time to review your stay with us. Thank you for your high recommendations. It is always pleasing... More 

Houston, Texas
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This was a very nice place to stay. It's was so quiet, the beds and pillow was so comfortable, breakfast was great and it's was in a great convenience location to the Casinos. "CHARMAINE" at the front desk was so extra nice. I really love her positive attitude toward the guess, she made feel so welcome. I will definitely stay... More 

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Phoenix, Arizona
Top Contributor
64 reviews 64 reviews
27 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 18, 2014

This was a very nice to stay. It's close to the airport and also close to the town. The staff was very nice and more than willing to help with any thing you need. The room was very nice and clean the only Con was there was mold in the shower. When we told the front desk they wrote it... More 

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Los Angeles, California
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed November 8, 2014

By far the best value in Lake Charles. Lucky me for choosing this hotel. I will stay again on my next trip to LC. Hotel Staff: The nicest staff ever! Erin at the front desk was very helpful and efficient. She even referred to me by name the following morning when she saw me coming to breakfast. Very impressed! I... More 

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Houston, TX
Top Contributor
225 reviews 225 reviews
214 hotel reviews
418 helpful votes 418 helpful votes
4 of 5 stars Reviewed November 7, 2014

Looks to have been fairly-recently converted from another type of hotel property, so in good condition. Not the best of locations if you are in town for casino gambling, since it is the opposite side of town, & certainly not much in the immediate area in terms of restaurants & night-life. If you only need a good overnight close to... More 

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Dronfield, United Kingdom
Top Contributor
82 reviews 82 reviews
51 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed October 1, 2014

The location of the hotel is ideal for getting to from places in Lake Charles. Rooms are far enough back from the road not to be seriously affected by traffic noise. All of the team are very courteous , however it fails to hit some of the standards I have found in other Holiday Inn express hotels. One of the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Dear Robert H, Thank you for taking the time to review our property. I appreciate your positive remarks about the hotel location, courteous staff and adequate breakfast. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. I am sorry that we fell short of your expectations... More 

Fort Worth, TX
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 25, 2014

From the manager, Charmaine, to the housekeeping and maintenance staff, everyone is friendly and genuinely concerned about the quality of your stay. Great location right off I-10 but not close enough to be noisy. Rooms are typical Holiday Inn Express standards, a little musty smelling but that's everywhere in the humid South. Good value for the $.

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Texas
Top Contributor
56 reviews 56 reviews
23 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed August 13, 2014 via mobile

Greeted upon arrival by the lovely Charmaine, in one of the nicest lobbies I've ever seen in a Holiday Inn! The room was fine, clean by Louisiana standards (a little mildew in the shower, but it's the South). But the staff! Obviously a good place to work, since everyone is so friendly and helpful!

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Boston, MA
Top Contributor
71 reviews 71 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 18, 2014

I don't think that I would stay here for too long of a period of time, but it worked for a quick stop over. The AC was a bit loud, and the breakfast was probably a bit subpar compared to other HIEX locations, but not terrible. Not a bunch to do around the hotel - but we did find a... More 

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Laredo
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 9, 2014

This evening I called to inquire about location and the parking lot considering I will be traveling with a moving truck pulling a vehicle. Particularly, I wanted to know if the parking could be accommodated with such a large vehicle. Additionally, I wanted to know about the property's exact location to ensure that we won't have to take too many... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Dear Suntrease W, Thank you for taking the time to post your comments. I am sorry if the level of customer service received from our front desk did not suit your standards. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing... More 

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Additional Information about Holiday Inn Express Hotel & Suites Lake Charles

Address: 402 Martin Luther King Highway, Lake Charles, LA 70601
Phone Number:
Location: United States > Louisiana > Lake Charles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lake Charles 2.5*
Number of rooms: 81
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Also Known As:
Holiday Inn Express Lake Charles Hotel Lake Charles
Holiday Inn Lake Charles
Lake Charles Holiday Inn

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