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All 28 Lake Charles hotels

Holiday Inn Express Hotel & Suites Lake Charles

2.5 of 5 Hotel   |   402 Martin Luther King Highway, Lake Charles, LA 70601
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Ranked #13 of 28 Hotels in Lake Charles
A recent review
3 of 5 stars reviewed 4 weeks ago
Robert H Dronfield, United Kingdom
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54 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dronfield, United Kingdom
Top Contributor
81 reviews 81 reviews
50 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The location of the hotel is ideal for getting to from places in Lake Charles. Rooms are far enough back from the road not to be seriously affected by traffic noise. All of the team are very courteous , however it fails to hit some of the standards I have found in other Holiday Inn express hotels. One of the... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Dear Robert H, Thank you for taking the time to review our property. I appreciate your positive remarks about the hotel location, courteous staff and adequate breakfast. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. I am sorry that we fell short of your expectations... More

Fort Worth, TX
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 25, 2014

From the manager, Charmaine, to the housekeeping and maintenance staff, everyone is friendly and genuinely concerned about the quality of your stay. Great location right off I-10 but not close enough to be noisy. Rooms are typical Holiday Inn Express standards, a little musty smelling but that's everywhere in the humid South. Good value for the $.

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Texas
Top Contributor
56 reviews 56 reviews
23 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed August 13, 2014 via mobile

Greeted upon arrival by the lovely Charmaine, in one of the nicest lobbies I've ever seen in a Holiday Inn! The room was fine, clean by Louisiana standards (a little mildew in the shower, but it's the South). But the staff! Obviously a good place to work, since everyone is so friendly and helpful!

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Boston, MA
Top Contributor
64 reviews 64 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 18, 2014

I don't think that I would stay here for too long of a period of time, but it worked for a quick stop over. The AC was a bit loud, and the breakfast was probably a bit subpar compared to other HIEX locations, but not terrible. Not a bunch to do around the hotel - but we did find a... More

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Laredo
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 9, 2014

This evening I called to inquire about location and the parking lot considering I will be traveling with a moving truck pulling a vehicle. Particularly, I wanted to know if the parking could be accommodated with such a large vehicle. Additionally, I wanted to know about the property's exact location to ensure that we won't have to take too many... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Dear Suntrease W, Thank you for taking the time to post your comments. I am sorry if the level of customer service received from our front desk did not suit your standards. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing... More

Providence, Rhode Island, USA
Top Contributor
70 reviews 70 reviews
29 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed February 18, 2014

I'd stay here again, but not necessarily search it out. Fitness rooms are important to me, and this one was small, with no weights. There is room for a weight stand. Water in the cooler was really warm. I liked the front lobby with the beautiful stairway. I like when stairs are carpeted so you feel more welcomed using them... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Dear hijeanie, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. We have taken note of your comments regarding the fitness center and the stairway. These will be shared with our management team for review. Once... More

Houston, Texas
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 15, 2014

Title says it all. Up to brand standards. What sets this one apart is great service, friendly staff and the best chandelier I've ever seen in a HIE . It is an older hotel but they are taking good care of it. I always stay here when I'm in town.

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Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 13, 2014

My husband and I chose Holiday Inn Express for our Valentine's Day getaway! Let me start by saying 1st impressions mean everything! When you enter the lobby you can tell immediately they take pride in not only cleanliness but great guest service! I was greeted by a pleasant scent, nice clean presentable lobby, and a warm smile from Corey who... More

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Austin, Texas
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed February 2, 2014

I ended up getting this property via Hotwire. I'll first note that there are three different Holiday Inn Express locations in the Lake Charles/Sulphur area, so make sure you've got the right one if you're staying here. Overall, I was a little underwhelmed. As others have pointed out, this location is in the not-so-nice part of Lake Charles, plus the... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Dear kirker, Thank you for taking the time to provide feedback on your stay. It is unfortunate the area surrounding the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future.... More

Springfield, Missouri
Top Contributor
113 reviews 113 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 20, 2014

After a long day of driving we were pleased to settle into our room in Lake Charles, and the HI Express fit the bill. The staff was pleasant and our room was comfortable. We were given our "goodie bag" as IHG Rewards members and were asked if there was anything else we needed. One thing I appreciated, as an avid... More

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Additional Information about Holiday Inn Express Hotel & Suites Lake Charles

Address: 402 Martin Luther King Highway, Lake Charles, LA 70601
Phone Number:
Location: United States > Louisiana > Lake Charles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lake Charles 2.5*
Number of rooms: 81
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Also Known As:
Holiday Inn Express Lake Charles Hotel Lake Charles
Holiday Inn Lake Charles
Lake Charles Holiday Inn

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