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Holiday Inn Express Hotel & Suites Lake Charles

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402 Martin Luther King Highway, Lake Charles, LA 70601
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Holiday Inn Express Hotel & Suites Lake Charles
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Holiday Inn Express Hotel & Suites Lake Charles
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62 reviews from our community

Traveler rating
    15
    22
    12
    2
    11
See reviews for
14
20
3
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Glenwood Springs, Colorado
Top Contributor
51 reviews 51 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

No, I'm not going to tell you about the chandelier although it is beautiful. I read the reviews before we got here and some of the reviews concerned me. Such is not the case. The outside of the hotel presents well. There is a beautiful wrought iron fence surrounding the hotel and the hotel is well kept. The staff is... More 

Was this review helpful? Yes 1
Charmaine S, Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Thank you Darrah C for your recent stay with us. We want to thank you for taking the time to write your comments and for sharing your overall experience with us. We are very pleased to read your review such wonderful words bring smiles to our faces, (thank you). We appreciate your specific highlights of our property and thank you... More 

New Orleans, Louisiana
Top Contributor
143 reviews 143 reviews
56 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed February 15, 2015

The hotel is very nice, and recently renovated. All of the facilities were new, and the staff was friendly. The hotel is located in a very bad area, however. If the area matters to you when you choose where to stay, then this might be a problem.

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Charmaine S, General Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Thank you for staying with us. We appreciate you taking the time to share your recent experience with us. Thank you for all the great highlights of our property and for recognizing our staff. We are sorry that you found our hotel location to be in a very bad area. Please accept our apologies for any inconvenience this may have... More 

1 review
3 of 5 stars Reviewed February 14, 2015

The clerk gave us a two queen room when I had paid for a king. It was kind of strange because she did not tell us until after we went inside the room. I called and she then replied that the two queen room was all they had. Other than that incident the hotel stay went well.

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Charmaine S, General Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Thank you for staying with us. We appreciate you taking the time to share your experience with us. It is disappointing to read that you've encountered a room type inconvenience while staying with us . Please accept our sincere apologies. We value your feedback and your comments will help us improve our service in specific department. Please give us another... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed January 6, 2015

First, the staff was fantastic...courteous and friendly. The room was larger than most with a small refrigerator, big flat screen TV. The room was clean, cozy, and the beds comfortable. The AC/Heat Unit was quiet. The lobby, with their big staircase and beautiful chandelier, was nicely decorated for the holidays . The free breakfast was more than we expected. Both... More 

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Charmaine S, Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Our Valued Guest, Thank you for staying with us. We truly appreciate your feedback, it is our pleasure reading your detailed review, thank you for all the highlights. We enjoyed having you and your family staying with us. Thank you for taking the time to review your stay with us. Thank you for your high recommendations. It is always pleasing... More 

Houston, Texas
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 29, 2014

This was a very nice place to stay. It's was so quiet, the beds and pillow was so comfortable, breakfast was great and it's was in a great convenience location to the Casinos. "CHARMAINE" at the front desk was so extra nice. I really love her positive attitude toward the guess, she made feel so welcome. I will definitely stay... More 

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Phoenix, Arizona
Top Contributor
64 reviews 64 reviews
27 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 18, 2014

This was a very nice to stay. It's close to the airport and also close to the town. The staff was very nice and more than willing to help with any thing you need. The room was very nice and clean the only Con was there was mold in the shower. When we told the front desk they wrote it... More 

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Los Angeles, California
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 8, 2014

By far the best value in Lake Charles. Lucky me for choosing this hotel. I will stay again on my next trip to LC. Hotel Staff: The nicest staff ever! Erin at the front desk was very helpful and efficient. She even referred to me by name the following morning when she saw me coming to breakfast. Very impressed! I... More 

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Houston, TX
Top Contributor
233 reviews 233 reviews
222 hotel reviews
437 helpful votes 437 helpful votes
4 of 5 stars Reviewed November 7, 2014

Looks to have been fairly-recently converted from another type of hotel property, so in good condition. Not the best of locations if you are in town for casino gambling, since it is the opposite side of town, & certainly not much in the immediate area in terms of restaurants & night-life. If you only need a good overnight close to... More 

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Dronfield, United Kingdom
Top Contributor
82 reviews 82 reviews
51 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed October 1, 2014

The location of the hotel is ideal for getting to from places in Lake Charles. Rooms are far enough back from the road not to be seriously affected by traffic noise. All of the team are very courteous , however it fails to hit some of the standards I have found in other Holiday Inn express hotels. One of the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Dear Robert H, Thank you for taking the time to review our property. I appreciate your positive remarks about the hotel location, courteous staff and adequate breakfast. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. I am sorry that we fell short of your expectations... More 

Fort Worth, TX
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 25, 2014

From the manager, Charmaine, to the housekeeping and maintenance staff, everyone is friendly and genuinely concerned about the quality of your stay. Great location right off I-10 but not close enough to be noisy. Rooms are typical Holiday Inn Express standards, a little musty smelling but that's everywhere in the humid South. Good value for the $.

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