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Holiday Inn Express Hotel & Suites Lake Charles

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402 Martin Luther King Highway, Lake Charles, LA 70601
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Holiday Inn Express Hotel & Suites Lake Charles
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Holiday Inn Express Hotel & Suites Lake Charles
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67 reviews from our community

Traveler rating
    18
    24
    12
    2
    11
See reviews for
15
21
3
18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was my second time staying here and I found it quite pleasant on both occasions. The staff were pretty friendly, that famous Louisiana hospitality and it was close to every where that i needed to be.

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Baton Rouge, Louisiana
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed May 9,2015 at this Hotel. The Contraband Festival was in town. Prices were not outrageous and well worth the price. The GM, is Charmaine she is from Jamaica and her hospitality made our group fill like we were in a tropical paradise. From the moment we walked into the front doors, we were greeted like family and we... More 

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Charmaine S, General Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Thank you so very much for your recent stay with us...... We appreciate you taking the time to share your wonderful experience of our hotel. I am pleased to hear you enjoyed your stay with us. Thank you for all the great highlights of what makes our hotel very special " our staff" their great services, their positive and warm... More 

bakersfield, CA.
Top Contributor
143 reviews 143 reviews
42 hotel reviews
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed April 22, 2015

Step into the lobby and breath sweet fresh air! Speak to the staff and be welcomed like family. Southern hospitality is alive and well! The entire hotel and property is meticulously clean and modern. The fresh scent is throughout the hotel. This is a 13 yr. old property and it looks new. Rooms are spotless and bending is fresh and... More 

Was this review helpful? Yes
Charmaine S, Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Thank you for your recent stay with us.. We appreciate you taking the time to share your review of our hotel. I am pleased to hear you enjoyed your stay with us and that "Everything was so nice." Thank you for your great highlights, your very kind words means a lot to us. Our staff takes great pride in their work,... More 

Winder, Georgia
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 16, 2015

My family of four stopped here to rest for the night on our trip from Atlanta to Austin, TX. A long day ended with a friendly greeting from Rebecca at the desk. Check in was quick. Rooms are clean and spacious (we had a two queen room) the beds were very comfortable,two choices of feather pillows. The AC was a... More 

Was this review helpful? Yes 1
Charmaine S, General Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Thank you and your family so much for your recent stay with us. We appreciate you taking the time to share your wonderful experience of our hotel. I am pleased to hear you all enjoyed your stay with us, and how our staff was efficient and engaging. Thank you for recognizing the service of Rebecca and Nikki, they take great pride... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 6, 2015

The front desk clerks and the housekeeping staff here were unbelievably helpful and polite. We were told Happy Easter multiple times from the room to the complimentary breakfast area (great food, by the way)! The hotel sits off of I10, making it a great stop. It was approximately 10 minutes from all our attractions (beach, mall, USS Orleck Museum)! Would... More 

Was this review helpful? Yes
Charmaine S, General Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

We want to thank you for your recent stay with us. We appreciate you taking the time to share your review of our hotel. Thank you for your wonderful highlights of property, and for recognizing our staff and their services. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we... More 

Glenwood Springs, Colorado
Top Contributor
74 reviews 74 reviews
26 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed March 15, 2015

No, I'm not going to tell you about the chandelier although it is beautiful. I read the reviews before we got here and some of the reviews concerned me. Such is not the case. The outside of the hotel presents well. There is a beautiful wrought iron fence surrounding the hotel and the hotel is well kept. The staff is... More 

Was this review helpful? Yes 2
Charmaine S, Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Thank you Darrah C for your recent stay with us. We want to thank you for taking the time to write your comments and for sharing your overall experience with us. We are very pleased to read your review such wonderful words bring smiles to our faces, (thank you). We appreciate your specific highlights of our property and thank you... More 

New Orleans, Louisiana
Top Contributor
143 reviews 143 reviews
56 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed February 15, 2015

The hotel is very nice, and recently renovated. All of the facilities were new, and the staff was friendly. The hotel is located in a very bad area, however. If the area matters to you when you choose where to stay, then this might be a problem.

Was this review helpful? Yes 1
Charmaine S, General Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Thank you for staying with us. We appreciate you taking the time to share your recent experience with us. Thank you for all the great highlights of our property and for recognizing our staff. We are sorry that you found our hotel location to be in a very bad area. Please accept our apologies for any inconvenience this may have... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 14, 2015

The clerk gave us a two queen room when I had paid for a king. It was kind of strange because she did not tell us until after we went inside the room. I called and she then replied that the two queen room was all they had. Other than that incident the hotel stay went well.

Was this review helpful? Yes 1
Charmaine S, General Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Thank you for staying with us. We appreciate you taking the time to share your experience with us. It is disappointing to read that you've encountered a room type inconvenience while staying with us . Please accept our sincere apologies. We value your feedback and your comments will help us improve our service in specific department. Please give us another... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed January 6, 2015

First, the staff was fantastic...courteous and friendly. The room was larger than most with a small refrigerator, big flat screen TV. The room was clean, cozy, and the beds comfortable. The AC/Heat Unit was quiet. The lobby, with their big staircase and beautiful chandelier, was nicely decorated for the holidays . The free breakfast was more than we expected. Both... More 

Was this review helpful? Yes
Charmaine S, Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review

Our Valued Guest, Thank you for staying with us. We truly appreciate your feedback, it is our pleasure reading your detailed review, thank you for all the highlights. We enjoyed having you and your family staying with us. Thank you for taking the time to review your stay with us. Thank you for your high recommendations. It is always pleasing... More 

Houston, Texas
Contributor
15 reviews 15 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 29, 2014

This was a very nice place to stay. It's was so quiet, the beds and pillow was so comfortable, breakfast was great and it's was in a great convenience location to the Casinos. "CHARMAINE" at the front desk was so extra nice. I really love her positive attitude toward the guess, she made feel so welcome. I will definitely stay... More 

Was this review helpful? Yes
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