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SpringHill Suites Lake Charles

3.0 of 5 1551 West Prien Lake Road, Lake Charles, LA 70605
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Certificate of Excellence 2014
SpringHill Suites Lake Charles
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SpringHill Suites Lake Charles
SpringHill Suites Lake Charles
SpringHill Suites Lake Charles
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147 reviews from our community

Traveler rating
    95
    40
    6
    2
    4
See reviews for
46
23
9
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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    (36)
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There are newer reviews for SpringHill Suites Lake Charles
See the most recent reviews
Willis, Texas
1 review
5 of 5 stars Reviewed March 30, 2014 via mobile

All of the staff were very friendly and helpful. During breakfast Naomi made sure everyone was happy and offered any assistance if it was needed. The rooms are very spacious and clean. Check-in was quick and easy. The breakfast variety was good as well.

Was this review helpful? Yes
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to let us know how your stay was! We are so happy that you enjoyed your stay and that you had the chance to experience our one of a kind customer service! We have revamped our breakfast options and are so excited that you liked them! We hope that you will come back and... More 

Austin, Texas
Top Contributor
116 reviews 116 reviews
27 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed March 10, 2014

We normally stay further west at the Fairfield Inn in Sulphur but decided to redeem a freebie night at this property on this trip. It turned out to be a good choice. The lobby is of the new modern design with the dropped gauzy blue curtains. It does present a different ambience than that most other hotel lobbies. Brittany checked... More 

Was this review helpful? Yes 3
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to let us know how your recent stay was. We are so pleased to hear that you enjoyed your stay and our many amenities! Lundi Gras was something new and exciting that we tried and got a really good turnout for it! We will definitely do it again next year with many more events... More 

Austin, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2014

We came in for a wedding and had a fantastic time. The people were friendly and the hotel was very nice. Our room was beyond anything we could have expected. A nice continental breakfast with delicious coffee was just the ticket for a long ride back to Austin, Tx. Thanks!

Was this review helpful? Yes 1
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to let us know how your stay was. We are so happy to hear that you enjoyed your stay and came down for such a beautiful occasion! We hope that you will come back and stay with us again soon! More 

huston texas
1 review
5 of 5 stars Reviewed March 9, 2014 via mobile

The hotel it self is beautiful. The staff are friendly.. one staff got my attention they most her name is Mary Jones very polite and helpful. She's always smiling and have very good manners... This hotel is the best and the room attendant was very polite. Keep up the good work

Was this review helpful? Yes
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you for letting us know how your stay was! We are thrilled to hear that you enjoyed your stay and experienced our one of a kind customer service! We hope that you will come back again and visit us! More 

Houston, Texas
1 review
5 of 5 stars Reviewed February 26, 2014

Congratulation to Spring Hill and Marriott for some of the greatest and friendliest front Desk employees I've ever encountered in all my travels. Satirize Barfield and Muhannad (Mo) Chabkoun both went way out of their way to accommodate us. The experience was awesome. The room was ultra modern and the bed along with the bedding was extremely comfortable. The exercise... More 

Was this review helpful? Yes
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

We really appreciate you taking the time to let us know how your stay was. We are overjoyed to hear that you enjoyed your stay and had the chance to experience what our hotel is all about! Our customer service is one of our top priorities! We hope that you and your wife get the chance to stay with us... More 

Wimberley, Texas
1 review
5 of 5 stars Reviewed February 24, 2014 via mobile

I stayed at the hotel and attended a wedding there. The wedding and reception were wonderful. Our room was great. Loved the bed and the sitting area. We left the kids at home so it was a luxurious place to stay for a romantic weekend alone. I also very much enjoyed the free breakfast. All the staff were very friendly.

Was this review helpful? Yes
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to let us know how your stay was! We are so excited to hear that you enjoyed our amenities and the wedding that you came here to attend! We hope that if you are ever back in the area that you will come back and stay with us again! More 

louisville, ky
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 24, 2014

We stopped here for a night while visiting our son, very comfy rooms, we liked the modern arrangement. The couches/pillows were comfy for Olympic viewing. The tables were set up for snack/drink holding. Desk staff was helpful. We especially liked the clean room & new set up, not looking like a standard hotel room.More along lines of a botique hotel.... More 

Was this review helpful? Yes
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you for letting us know how your stay was. We are so glad to hear that you enjoyed your stay and the layout of our rooms! We hope that you will come back again soon and stay with us again! More 

Baton Rouge, Louisiana
1 review
5 of 5 stars Reviewed February 20, 2014

I was very pleased by the meeting space of this hotel, as well as the luxurious rooms. Not only that, but the staff was great, specifically the front desk and Ms. Mary Kate. We had to switch venues due to an issue at another hotel and their inability to accommodate us (at the last minute) and Springhill Suites stepped up,... More 

Was this review helpful? Yes
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to let us know how your stay was! We are over joyed to hear that you enjoyed your stay and that your meeting was a success! We pride ourselves on being the best at every aspect of our hotel. We hope that you will come back and have more meetings with us and stay... More 

League City, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 16, 2014

Don't expect a welcome by the front desk person when you walk into this hotel lobby. The person operating the front desk stays on the phone the entire time while you are getting checked in and while you are checking out. The room decor is very strange to say the least. The room is in a hallway design that reminded... More 

Was this review helpful? Yes 1
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

We are very sorry that you did not have a good stay with us. Our number one goal is to make sure that every guest is treated the same. We apologize both desk associates were on the phone, they were helping other guests when you came to check in and check out. We want everyone to feel welcome so we... More 

Cypress, Texas
1 review
5 of 5 stars Reviewed February 6, 2014

After several stays in this hotel, I always find it to be a consistently pleasant experience. The rooms are especially clean and roomy, plus the staff is always friendly and helpful. From this hotel you can easily access all points of interest in the city. Nearby shopping, and restaurants are an added bonus. I recommend this hotel to anyone looking... More 

Was this review helpful? Yes
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to let us know how your stay was! We are so happy to hear that you enjoyed your stay and are a returning guest to our property! We hope that you come back again and again! More 

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Additional Information about SpringHill Suites Lake Charles

Address: 1551 West Prien Lake Road, Lake Charles, LA 70605
Location: United States > Louisiana > Lake Charles
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — SpringHill Suites Lake Charles 3*
Number of rooms: 108
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Also Known As:
Springhill Suites Lake Charles Hotel Lake Charles
Hotel Style:
#2 Family Hotel in Lake Charles
#4 Business Hotel in Lake Charles

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