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SpringHill Suites Lake Charles

Certificate of Excellence
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1551 West Prien Lake Road, Lake Charles, LA 70605
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SpringHill Suites Lake Charles
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SpringHill Suites Lake Charles
SpringHill Suites Lake Charles
SpringHill Suites Lake Charles
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161 reviews from our community

Traveler rating
    105
    43
    7
    2
    4
See reviews for
50
24
9
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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    (161)
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    (48)
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    (40)
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There are newer reviews for SpringHill Suites Lake Charles
See the most recent reviews
Chicago, Illinois
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 17, 2015

Stayed here for work - was the only hotel I could find in the area with a decent gym, which is really important to me when on the road for work. The gym has 2 treadmills and 2 ellipticals, as well as hand weights. The equipment is new with TVs which is really nice. Besides the gym, the rooms are... More 

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2015

From the beginning discussions with the hotel staff in choosing this hotel until the conclusion of our meeting, our team was treated with generosity and immediate attentiveness. All business needs, including the Bayou Board Room, catered meals and snacks, and media were met with excellence. We had he opportunity to have our spouses with us; each of the couple wer... More 

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1 review
4 of 5 stars Reviewed February 16, 2015

Only hotel I could find in the area that has a 'standard' room that sleeps 6 (thanks to sleeper sofa). The separate shower and toilet rooms are awesome - no waiting on each other! Trudy at the front desk treated us with class and was helpful and accommodating. I gave it 4/5 because it was more expensive than nearby hotels,... More 

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Sugar Land, Texas
Contributor
13 reviews 13 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 12, 2015

After leaving a day early to get a head-start on our vacation we decided to stay here - we got one of two remaining rooms. Much like other reviewers stated, Alexis could definitely use some customer service training. The hotel itself was nice, but upon opening the door to our room we were hit with an odor - this is... More 

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Indianapolis, Indiana
Top Contributor
70 reviews 70 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 25, 2015

Stayed there on business. Very nice room. Spacious, with a separate living area. Unusual to also have your toilet in a separate room, but very nice. Pocket doors kept the bathroom and shower/vanity rooms from taking up too much space. It was modern. I like the sofa, as it was part chaise. Usually hotel sofas are very uncomfortable. A nice... More 

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East Haven, Connecticut
Contributor
14 reviews 14 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 20, 2015

The room is enormous! Although it is one of the handicap accessible rooms due to high demand, it serves anyone well. Everything works and it is very clean for this class of hotel. Staff was very friendly. The lobby bar and sitting area were a little out of tune décor-wise with the flowing sheer drapes and the breakfast was sufficient... More 

Was this review helpful? Yes 1
Los Angeles, California
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed January 6, 2015

My group and I wound up here because every other hotel was booked up. That should be the only reason you ever find yourself here as well. They have TripAdvisor cards right there at the front desk so encourage reviews, something they might want to reconsider. During the process of booking my party, the woman my coordinator was working with... More 

Was this review helpful? Yes 3
Newport Beach, California
1 review
5 of 5 stars Reviewed January 2, 2015

2 other ladies and I were traveling together during New Years and we chose SpringHill Suites. One, it met our budget allowing us $$ for gambling at some of the local casinos. Two, it accomodated a 3rd person in the room and didn't smoosh that 3rd person. Third, the hotel offered a comp full breakfast which we all 3 would... More 

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Conroe
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 2, 2015

The room sizes were terrific, providing great accommodations for 3. Service excellent, bkfst great, staff very gracious. Quiet rooms, slept like a log - beds awesome. Very enjoyable stay and had shuttle to and from the Casino's. My favorite from now on.

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SpringHill Suit... L, Guest Service Representative at SpringHill Suites Lake Charles, responded to this review

Thank you so much for reviewing our hotel. I just wanted to let you know that we appreciate your business here at SpringHill. We are glad that you love our amenities. I do hope that you return soon. More 

1 review
4 of 5 stars Reviewed December 30, 2014

Nice hotel and good location . The only complaints I have was our room ,I saw a pink sticky stuff that was on the kitchen counter and the carpet has two large stains. The breakfast buffet was very nice.

Was this review helpful? Yes
SpringHill Suit... L, Guest Service Representative at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to let us know about our hotel. I do sincerely apologize about the stains on your carpet and about the stain on the counter. Thank you for telling us what was wrong so that we know how to fix it. We are striving to be the best and we would not be able to... More 

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