We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

SpringHill Suites Lake Charles

Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
1551 West Prien Lake Road, Lake Charles, LA 70605
Special Offer
Earn Rewards Points
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
SpringHill Suites Lake Charles
Professional photos View all
Browse nearby
SpringHill Suites Lake Charles
SpringHill Suites Lake Charles
SpringHill Suites Lake Charles
Add Photo Write a Review

167 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    110
    43
    7
    2
    5
See reviews for
52
26
9
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
  • All months
    (167)
  • Mar-May only
    (48)
  • Jun-Aug only
    (46)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (37)
All months
Lake Charles, Louisiana
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

AWESOME STAFF! The front desk is always friendly and courteous. Terry in housekeeping is OUTSTANDING. I've had to have an extended stay for over a month. Each and every staff member is always gracious and greets you with a smile. Morning buffet ladies are stellar as well. Management is polite and accommodating.

Was this review helpful? Yes
A TripAdvisor Member
1 of 5 stars Reviewed 1 week ago

At first glance this appears to be a very nice hotel, but once you stay a night or two you realize not everything is as it seems. The decor at this location is updated but extremely worn. It's time for them to change the furniture and flooring. They are adding on to the hotel so parking is at a minimum.... More 

Was this review helpful? Yes
SpringHill Suit... L, Guest Service Representative at SpringHill Suites Lake Charles, responded to this review

We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels! More 

Covington, LA
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second stay at SpringHill and everything was fine. We stayed in a handicap room which is one of the best we have stayed in with an extreme amount of room and access. Staff was very cordial. The only complaint we had was price. The room cost doubled from when we stayed a few years ago.

Was this review helpful? Yes
SpringHill Suit... L, Guest Service Representative at SpringHill Suites Lake Charles, responded to this review

We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! More 

brisbane
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed one night at the Springhill suites lake Charles. The staff were extremely helpful letting us in early. The staff also spent time with us telling us about the area. The rooms were clean modern and comfortable. The beds were really comfy. Thank you

Was this review helpful? Yes
SpringHill Suit... L, Guest Representative at SpringHill Suites Lake Charles, responded to this review

Mr. O, I just want to say thank you for taking the time to give us a review. We take pride in helping our guest to the fullest and making them feel comfortable. I am glad we were able to meet your expectations, I appreciate you and hope to see you soon. More 

Houston
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our second stay, having been here about 2 years before. The inn is still in great shape, nice and clean, as was our room. A Residence Inn, also Marriott family, is going up abutting the Spring Hill but there was no noise overnight. The included breakfast had a good variety, including eggs, sausage biscuits and waffles, along with... More 

Was this review helpful? Yes
SpringHill Suit... L, Guest Representative at SpringHill Suites Lake Charles, responded to this review

Mr. Kewl, Thank you for taking the time out to give us a review. We just wanted to let you know we appreciate your business and we value you as a customer. We take pride in our hotel and our staff, and we strive for the best. We are grateful that even though you were by the elevator and parking... More 

Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Everything was easy, booking, arrival, breakfast, and checkout. Indoor pool was small, but clean. Hotel was clean and the room was exactly what I ordered and had clean, comfortable furnishing. No complaints.

Was this review helpful? Yes
SpringHill Suit... L, Guest Representative at SpringHill Suites Lake Charles, responded to this review

Mr. R, Thank you for taking the time out to do a review on our hotel. I just want to say thank you we strive to meet all of our guest expectations. I do hope that you come back and visit soon !! More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 18, 2015

Great hotel, clean and centrally located. Holly and the rest of the staff were amazing, great happy hour and lounge offerings. Highly recommended. Rooms were clean and well maintains, staff was attentive and accommodating. Nice rooms, nice lobby.

Was this review helpful? Yes 1
SpringHill Suit... L, Guest Service Representative at SpringHill Suites Lake Charles, responded to this review

Thank you so much for letting us know how your stay was. We truly appreciate you staying with us at SpringHill. We pride ourselves on our customer service and I am grateful that we were able to accommodate your needs. We hope to see you real soon ! More 

Bossier City, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 28, 2015

Over 100+ stays and no complaints! Satarie and Alexis all ways hook me up with my favorite rooms. Moe and the staff always take care of me and Veronica keeps my room very clean! Free shuttle to the casinos on the weekend, can't beat it!

Was this review helpful? Yes 1
SpringHill Suit... L, Guest Service Representative at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to let us know about our hotel. I am also grateful to see that you are a returning guest. We take great pride in our customer service and it brings joy to know that your received great customer care. We can only hope that you can continue to see us many years to come. More 

Vero Beach, Florida
Level Contributor
85 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed April 13, 2015

Stayed here for three nights for a conference, from check in to check out the staff, especially front desk, could not have been more helpful, one of our colleagues wanted champagne chilled down before their arrival (as a celebration!) but the bar wasn't opening until 5pm. I asked the lady on the front desk if that was possible, she went... More 

Was this review helpful? Yes 1
SpringHill Suit... L, Guest Service Representative at SpringHill Suites Lake Charles, responded to this review

I appreciate you for taking the time to let us know about our hotel. I just want to say thank you for staying with us, and we strive to always go the "extra mile." I do apologize about the noise from the highway side. We hope to see you again and when you return we can definitely try and put... More 

Spring Hill, FL
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 7, 2015

Staying a few days for business, but would recommend for any purpose. This is a very clean, well-maintained hotel. The breakfast is hot and consists of eggs and sausage, as well as pastries and cereals. The people are extremely friendly and accommodating me. There is a bar in the lobby that serves happy hour. The rooms are very modern and... More 

Was this review helpful? Yes 1
SpringHill Suit... L, Guest Service Representative at SpringHill Suites Lake Charles, responded to this review

Thank you so much for taking the time out your day to tell us about our hotel. We take great pride in assuring our guest that they have the best in everything here whether its from amenities to customer care. I am grateful that our general manager was able to help you find your paper in the parking lot outside.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

30 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (16)
Viewed
Bathroom (3)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (1)
Viewed
Other (11)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Room/suite (4)
Viewed
Business center/function rooms (2)
Viewed
Hotel & grounds (4)
Viewed
Other (4)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay