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All 28 Lake Charles hotels

SpringHill Suites Lake Charles

3.0 of 5 Hotel   |   1551 West Prien Lake Road, Lake Charles, LA 70605
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91%
Ranked #2 of 28 Hotels in Lake Charles
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Annette S Houston, Texas
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133 reviews from our community

Traveler rating
    86
    36
    6
    1
    4
See reviews for
45
21
9
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Houston, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here since if was a half way point to our next destination. It is a hotel located close to dining and casinos. Very clean and spacious rooms. They have a shuttle that goes to the casino every hour, but it is so close they should change it during the weekends. Breakfast was simple and good. Parking was an... More

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Nanjing, China
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Upon arrival we were greeted by the front desk staff like we'd known them for years. They told us our room was available early and we were more than welcome to go on up. When we got in the room we were surprised by a welcome package with candy for the kids, bottled water, tons of information on the city... More

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Houston, TX
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Stopped in Lake Charles for an overnight stay while on our way to New Orleans. We had five in our party, including my elderly in-laws. When traveling with a group of five, it is never easy to find lodging that will be able to accommodate the group at a reasonable price. This hotel was able to accomplish both and it... More

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SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

First, we want to thank you for taking the time to let us know how your stay was! We are so thrilled to hear that you enjoyed your stay and what our hotel has to offer! We do apologize for the broken handle in the bathroom and are appreciative that you reported it. We pride ourselves on being the best... More

Port Saint Lucie, Florida
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Great experience, hotel has quiet rooms and has all the amenities to keep you comfortable on a long term stay. The staff are very helpful and polite which makes all the difference especially when there are breakfast host like Michelle to greet you in the morning or a Manager that takes the time to ask you how is your stay... More

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SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

We appreciate you taking the time to let us know how your stay was! We pride ourselves on our one of a kind customer service! We hope that you will come back and stay with us again soon! More

texas
Contributor
15 reviews 15 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Stayed over night to visit local casino. Lobby was quiet, clean and smelled very fresh. The room was quiet and clean as well. Beds were soft, bathroom set up a bit odd though. However all and all was nice place to stay and very close to local casino. Food very close by and shopping as well. Would stay again.

Was this review helpful? Yes
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you so much for letting us know how your stay was! We are so thrilled to hear that you enjoyed your stay! We hope that you will come back and stay with us again! More

Mont Belvieu, Texas
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 weeks ago via mobile

First, our encounter at the check in desk with Ms. Alexis was NOT what I expected from a Merriott Brand. She displayed a major attitude problem while checking in, to the point that I asked for the manager. We found out the hard way that their is no manager on duty at nights nor was their a way to even... More

Was this review helpful? Yes 3
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you for you feedback of your stay. We are sorry to hear that you did not enjoy your stay. We have read your review to our staff and we are committed to addressing each one of your concerns. Managers are always available by phone and we apologize that you were not able to speak to one. We pride ourselves... More

Atlanta
1 review
5 of 5 stars Reviewed August 16, 2014 via mobile

I travel very often for business but have never actually been moved to write a review. I was so pleasantly surprised by this Springhill Suites! Things that stand out to me: - The room was oderless! - The room was very clean, light & bright - The room has a lot of space - Mini fridge is great to have,... More

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SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you so much for taking the time to let us know how your stay was! We are so ecstatic to hear that you enjoyed your stay and our amenities! We pride ourselves on our one of a kind customer service! We hope that you will come back and stay with us again soon! More

San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 10, 2014

Overall a good experience--breakfast was good, nice having a little bar in the lobby, good location, fair price, and enough space for a family of four (ours had a foldout bed/couch that let our kids sleep separately). Only complaints: I got out of the shower and noticed the shower door didn't seal well, so there was a lot of water... More

Was this review helpful? Yes 1
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to let us know how your stay was! Our hotel strives to be the best and cleanest and we will certainly take your feedback and discuss it in our daily celebration with our team. We hope that you will come back and give us a second chance to “WOW” you and your family! More

Albuquerque, New Mexico
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed August 8, 2014

I stayed here with my husband during our visit to Lake Charles. It was very clean and i loved the decor of the rooms, especially the Lobby. Everything in our room was so fresh and neat. I loved the color scheme of the room and bedding, it was so beachy! We had a really good time at the pool! There... More

Was this review helpful? Yes
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to let us know how your stay was! We are so thrilled to hear that you enjoyed your stay! We hope that you will come back and stay with us again soon! More

Chicago, Illinois
Senior Contributor
45 reviews 45 reviews
35 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 19, 2014 via mobile

Just as you want for a hotel....a very consistent experience. Just a quick stop here on my way to Nola from Houston. Wasn't able to hit breakfast, they should have helped me set my alarm. Rooms good, friendly staff. Nothing really walkable but restaurants nearby drive.

Was this review helpful? Yes
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to let us know how your stay was! We are happy to hear that you enjoyed your stay! We hope that you will come back and stay with us for a little bit longer next time! More

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Additional Information about SpringHill Suites Lake Charles

Address: 1551 West Prien Lake Road, Lake Charles, LA 70605
Location: United States > Louisiana > Lake Charles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Lake Charles 3*
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Also Known As:
Springhill Suites Lake Charles Hotel Lake Charles

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