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All 28 Lake Charles hotels

SpringHill Suites Lake Charles

3.0 of 5 Hotel   |   1551 West Prien Lake Road, Lake Charles, LA 70605
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91%
Ranked #2 of 28 Hotels in Lake Charles
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Adam R Carrickfergus, United Kingdom
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136 reviews from our community

Traveler rating
    89
    36
    6
    1
    4
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45
22
9
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Carrickfergus, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

During a 3 week road trip across the states we needed a night to recharge this place was perfect very comfortable rooms great size and lots of amenities. We got a warm welcome a fantastic nights sleep and a superb breakfast all for a great price. Well done guys

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

I stayed here about a week ago, and it was a wonderful stay. The staff turned my day into a great one. I had to come in town unexpectedly due to personal issues so my day as you would expect is not going so well. I had been traveling all day from Arkansas and could not find a room anywhere.... More

Was this review helpful? Yes
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

We are sorry that you had a rough day but we are so happy that we could be the ones to turn it around for you! We pride ourselves on our one of a kind customer service! We hope that you will come back and see us again soon! More

Iowa, Louisiana
1 review
5 of 5 stars Reviewed 1 week ago

Had a wonderful stay Saturday night. It was my first stay and I was very impressed. Loved all the amenities. There is a shuttle that goes back and forth to the casino which was perfect because we had a few people with us. We didn't have to take 2 vehicles! The hotel has a very friendly staff, Alexis was very... More

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SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

We appreciate you taking the time to let us know how your stay was! We are so glad that you enjoyed your stay and some of what our hotel has to offer! Hope to see you back soon! More

Houston, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here since if was a half way point to our next destination. It is a hotel located close to dining and casinos. Very clean and spacious rooms. They have a shuttle that goes to the casino every hour, but it is so close they should change it during the weekends. Breakfast was simple and good. Parking was an... More

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SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to let us know how your stay was! We are so happy to hear that you enjoyed your stay and some of what our hotel has to offer! We hope to see you back soon! More

Nanjing, China
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Upon arrival we were greeted by the front desk staff like we'd known them for years. They told us our room was available early and we were more than welcome to go on up. When we got in the room we were surprised by a welcome package with candy for the kids, bottled water, tons of information on the city... More

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SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to let us know how your stay was! We are so ecstatic to hear that you received our one of a kind customer service! We strive each and every day to make every guest’s stay an enjoyable and memorable one! We hope that you will come back and stay with us again! More

Houston, TX
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stopped in Lake Charles for an overnight stay while on our way to New Orleans. We had five in our party, including my elderly in-laws. When traveling with a group of five, it is never easy to find lodging that will be able to accommodate the group at a reasonable price. This hotel was able to accomplish both and it... More

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SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

First, we want to thank you for taking the time to let us know how your stay was! We are so thrilled to hear that you enjoyed your stay and what our hotel has to offer! We do apologize for the broken handle in the bathroom and are appreciative that you reported it. We pride ourselves on being the best... More

Port Saint Lucie, Florida
2 reviews
5 of 5 stars Reviewed August 21, 2014

Great experience, hotel has quiet rooms and has all the amenities to keep you comfortable on a long term stay. The staff are very helpful and polite which makes all the difference especially when there are breakfast host like Michelle to greet you in the morning or a Manager that takes the time to ask you how is your stay... More

Was this review helpful? Yes
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

We appreciate you taking the time to let us know how your stay was! We pride ourselves on our one of a kind customer service! We hope that you will come back and stay with us again soon! More

texas
Contributor
15 reviews 15 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 19, 2014

Stayed over night to visit local casino. Lobby was quiet, clean and smelled very fresh. The room was quiet and clean as well. Beds were soft, bathroom set up a bit odd though. However all and all was nice place to stay and very close to local casino. Food very close by and shopping as well. Would stay again.

Was this review helpful? Yes
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you so much for letting us know how your stay was! We are so thrilled to hear that you enjoyed your stay! We hope that you will come back and stay with us again! More

Mont Belvieu, Texas
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 18, 2014 via mobile

First, our encounter at the check in desk with Ms. Alexis was NOT what I expected from a Merriott Brand. She displayed a major attitude problem while checking in, to the point that I asked for the manager. We found out the hard way that their is no manager on duty at nights nor was their a way to even... More

Was this review helpful? Yes 3
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you for you feedback of your stay. We are sorry to hear that you did not enjoy your stay. We have read your review to our staff and we are committed to addressing each one of your concerns. Managers are always available by phone and we apologize that you were not able to speak to one. We pride ourselves... More

Atlanta
1 review
5 of 5 stars Reviewed August 16, 2014 via mobile

I travel very often for business but have never actually been moved to write a review. I was so pleasantly surprised by this Springhill Suites! Things that stand out to me: - The room was oderless! - The room was very clean, light & bright - The room has a lot of space - Mini fridge is great to have,... More

Was this review helpful? Yes
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you so much for taking the time to let us know how your stay was! We are so ecstatic to hear that you enjoyed your stay and our amenities! We pride ourselves on our one of a kind customer service! We hope that you will come back and stay with us again soon! More

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Additional Information about SpringHill Suites Lake Charles

Address: 1551 West Prien Lake Road, Lake Charles, LA 70605
Location: United States > Louisiana > Lake Charles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Lake Charles 3*
Number of rooms: 108
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Also Known As:
Springhill Suites Lake Charles Hotel Lake Charles

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