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SpringHill Suites Lake Charles

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1551 West Prien Lake Road, Lake Charles, LA 70605
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1 room 1 guest
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SpringHill Suites Lake Charles
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172 Reviews from our TripAdvisor Community

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Traveler rating
    112
    44
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    3
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Lake Charles, Louisiana
2 reviews
5 of 5 stars Reviewed 1 week ago

We stay in the hotel for a week. Our stay was wonderful and the room was very nice. Shonique, Michelle, and Cynthia were so friendly and helpful. They went above and beyond with each guest! I would stay here again!!

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Valdosta, Georgia
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was Amazing. Stay here you get a modern suite with everything you need. The bed was soooo comfortable, the shower area large with great soap, shampoo and conditioner best of all the toilet is located on its own area allowing someone to shower in peace. I can't say enough this place was the BEST!!!!

Was this review helpful? Yes 1
SpringHill Suit... L, Guest Service Rep at SpringHill Suites Lake Charles, responded to this review

Dear Deborah Thank you for sharing your experience at the SpringHill Suites Lake Charles through the Guest Satisfaction Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to... More 

Houston, Texas
Level Contributor
118 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The staff is so rude. I on key gave it 2 stars because the hotel is in a safe and great location. Check In was horrible. The hotel bed wasn't all that comfortable. Stains on the sofa. They are building a hotel right next to it looks like a Residence inn can't wait to try it.

Was this review helpful? Yes
SpringHill Suit... L, Guest Service Rep at SpringHill Suites Lake Charles, responded to this review

Dear Angel, Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further. Sincerely, Brittany Byrd Guest Service Rep SpringHill Suites bheidkamp@hotelequities.com 3374741112 More 

Beaumont, Texas
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff were very friendly, and the rooms were very nice. The pool is indoors and leaves much to be desired. There is also a very small workout room with a treadmill, bike and weight machine along with a few dumb bells. The beds are ok. It is a good place to stay for a night, but is a bit... More 

Was this review helpful? Yes
SpringHill Suit... L, Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to review our hotel. Only through your reviews are we able to improve. I'm glad that you found our hotel comfortable overall. During the summer our rates are at the peak much like most of the area. However, at our property you are able to enjoy complimentary breakfast and internet all while receiving the... More 

Houston, Texas
1 review
4 of 5 stars Reviewed July 17, 2015

The staff was amazing especially Michelle, Vhony, and Cynthia. The bathrooms could have been a little more clean, but great staff. Overall, it was a good experience. I would stay again. The staff makes this place great. Nice decor in the lobby as well.

Was this review helpful? Yes
SpringHill Suit... L, Guest Service Representative at SpringHill Suites Lake Charles, responded to this review

Dear Tamika, Thank you for sharing your experience at the SpringHill Suites Lake Charles through TripAdvisor. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our... More 

Lake Charles, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 3, 2015

AWESOME STAFF! The front desk is always friendly and courteous. Terry in housekeeping is OUTSTANDING. I've had to have an extended stay for over a month. Each and every staff member is always gracious and greets you with a smile. Morning buffet ladies are stellar as well. Management is polite and accommodating.

Was this review helpful? Yes 1
SpringHill Suit... L, Guest Service Representative at SpringHill Suites Lake Charles, responded to this review

Hey there Makana, Thank you for sharing your experience at the SpringHill Suites Lake Charles through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver... More 

A TripAdvisor Member
1 of 5 stars Reviewed June 28, 2015

At first glance this appears to be a very nice hotel, but once you stay a night or two you realize not everything is as it seems. The decor at this location is updated but extremely worn. It's time for them to change the furniture and flooring. They are adding on to the hotel so parking is at a minimum.... More 

Was this review helpful? Yes 1
SpringHill Suit... L, Guest Service Representative at SpringHill Suites Lake Charles, responded to this review

We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels! More 

Covington, LA
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 26, 2015

This was our second stay at SpringHill and everything was fine. We stayed in a handicap room which is one of the best we have stayed in with an extreme amount of room and access. Staff was very cordial. The only complaint we had was price. The room cost doubled from when we stayed a few years ago.

Was this review helpful? Yes
SpringHill Suit... L, Guest Service Representative at SpringHill Suites Lake Charles, responded to this review

We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! More 

brisbane
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed June 26, 2015

We stayed one night at the Springhill suites lake Charles. The staff were extremely helpful letting us in early. The staff also spent time with us telling us about the area. The rooms were clean modern and comfortable. The beds were really comfy. Thank you

Was this review helpful? Yes
SpringHill Suit... L, Guest Representative at SpringHill Suites Lake Charles, responded to this review

Mr. O, I just want to say thank you for taking the time to give us a review. We take pride in helping our guest to the fullest and making them feel comfortable. I am glad we were able to meet your expectations, I appreciate you and hope to see you soon. More 

Houston
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 19, 2015

This was our second stay, having been here about 2 years before. The inn is still in great shape, nice and clean, as was our room. A Residence Inn, also Marriott family, is going up abutting the Spring Hill but there was no noise overnight. The included breakfast had a good variety, including eggs, sausage biscuits and waffles, along with... More 

Was this review helpful? Yes
SpringHill Suit... L, Guest Representative at SpringHill Suites Lake Charles, responded to this review

Mr. Kewl, Thank you for taking the time out to give us a review. We just wanted to let you know we appreciate your business and we value you as a customer. We take pride in our hotel and our staff, and we strive for the best. We are grateful that even though you were by the elevator and parking... More 

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