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All 29 Lake Charles hotels

SpringHill Suites Lake Charles

3.0 of 5 Hotel   |   1551 West Prien Lake Road, Lake Charles, LA 70605
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Ranked #2 of 29 hotels in Lake Charles
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 weeks ago
MsAnonymous2014 Lake Charles, Louisiana
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112 people have reviewed this hotel

Traveler rating
    76
    28
    4
    1
    3
See reviews for
38
18
7
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Lake Charles, Louisiana
1 review
3 of 5 stars Reviewed 2 weeks ago

This hotel is a very beautiful facility, very nice! But the room I had a really thick mildew smell. And you wouldn't expect such because the hotel itself has a wonderful aroma is very well kept and clean. Thankfully I travel with air freshener, but then in this case the air conditioner didn't quite blow cool so it wasn't too... More

Was this review helpful? Yes
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to let us know how your stay was. We apologize your room wasn’t as fresh as we would have liked it to have been. We take pride in making sure every detail is perfect. We hope you come back again and let us show you what we are all about! More

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I meet two employees that really helped me name Mary Jones and Naomi Faulk. My husband got sick and they ask us if we needed any thing I told them we we're here from California they gave me a prayer line card and they prayed with us and they also said they well pray for us in y'all daily meeting.... More

Was this review helpful? Yes 1
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to let us know how your stay was. We are sorry to hear about your husband getting sick. We hope that he got better quickly and that you eventually enjoyed your stay. We hope that you will come back and stay with us again and that everyone traveling with you will be 100%! More

Huntsville, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We just had a wonderful time at this hotel. It was very close to everything. We had a party in one of the rooms and everyone worked great with us. The staff is outstanding. From Nathan who helped with the room to the great breakfast staff ( Naumi, Natalid, and Aerion) to Getting our rooms ready to the wonderful staff... More

Was this review helpful? Yes 1
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you for letting us know how your stay was. We are so happy to hear that you enjoyed your stay and what our hotel has to offer! We pride ourselves on our one of a kind customer service and are so happy that you had the chance to experience it! We hope that you will come back and stay... More

Palo Alto, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The full breakfast was very nice, with very helpful staff. We were here three days, and especially appreciated the help of Mary, Naomi, Aerion, and Nahalia. They even offered to put together a going-away meal for us to take on our departure day. Our housekeeper Johanna was excellent. The hotel is new (about 3 yrs old), extremely clean, and in... More

Was this review helpful? Yes 1
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you so much for taking the time to let us know how your stay was! We are so happy to hear that you received our one of a kind customer service! One of our core goals is to make sure that every guest has a stay like you did. We hope that you will come back and visit with... More

Lake Charles, Louisiana
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I really liked the split bathroom, but the mirror in it is not functional. The beds were very comfortable. Suggest upgrading your TV provider so the remotes have a guide to find channels especially the HiDefinition ones. The kitchen staff were all on their toes and kept food on the line. Natalia Naomi and Aerion were constantly stocking, cleaning and... More

Was this review helpful? Yes 1
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

We really appreciate you taking the time to let us know how your stay was. We are so thrilled that you enjoyed your stay and our wonderful staff! We hope to see you back soon! More

Willis, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

All of the staff were very friendly and helpful. During breakfast Naomi made sure everyone was happy and offered any assistance if it was needed. The rooms are very spacious and clean. Check-in was quick and easy. The breakfast variety was good as well.

Was this review helpful? Yes
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to let us know how your stay was! We are so happy that you enjoyed your stay and that you had the chance to experience our one of a kind customer service! We have revamped our breakfast options and are so excited that you liked them! We hope that you will come back and... More

Austin, Texas
Top Contributor
82 reviews 82 reviews
23 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 10, 2014

We normally stay further west at the Fairfield Inn in Sulphur but decided to redeem a freebie night at this property on this trip. It turned out to be a good choice. The lobby is of the new modern design with the dropped gauzy blue curtains. It does present a different ambience than that most other hotel lobbies. Brittany checked... More

Was this review helpful? Yes 2
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to let us know how your recent stay was. We are so pleased to hear that you enjoyed your stay and our many amenities! Lundi Gras was something new and exciting that we tried and got a really good turnout for it! We will definitely do it again next year with many more events... More

Austin, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2014

We came in for a wedding and had a fantastic time. The people were friendly and the hotel was very nice. Our room was beyond anything we could have expected. A nice continental breakfast with delicious coffee was just the ticket for a long ride back to Austin, Tx. Thanks!

Was this review helpful? Yes 1
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to let us know how your stay was. We are so happy to hear that you enjoyed your stay and came down for such a beautiful occasion! We hope that you will come back and stay with us again soon! More

huston texas
1 review
5 of 5 stars Reviewed March 9, 2014 via mobile

The hotel it self is beautiful. The staff are friendly.. one staff got my attention they most her name is Mary Jones very polite and helpful. She's always smiling and have very good manners... This hotel is the best and the room attendant was very polite. Keep up the good work

Was this review helpful? Yes
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

Thank you for letting us know how your stay was! We are thrilled to hear that you enjoyed your stay and experienced our one of a kind customer service! We hope that you will come back again and visit us! More

Houston, Texas
1 review
5 of 5 stars Reviewed February 26, 2014

Congratulation to Spring Hill and Marriott for some of the greatest and friendliest front Desk employees I've ever encountered in all my travels. Satirize Barfield and Muhannad (Mo) Chabkoun both went way out of their way to accommodate us. The experience was awesome. The room was ultra modern and the bed along with the bedding was extremely comfortable. The exercise... More

Was this review helpful? Yes
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review

We really appreciate you taking the time to let us know how your stay was. We are overjoyed to hear that you enjoyed your stay and had the chance to experience what our hotel is all about! Our customer service is one of our top priorities! We hope that you and your wife get the chance to stay with us... More

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Additional Information about SpringHill Suites Lake Charles

Also Known As:
Springhill Suites Lake Charles Hotel Lake Charles
Springhill Suites Lake Charles Hotel
Address: 1551 West Prien Lake Road, Lake Charles, LA 70605
Phone Number:
Location: United States > Louisiana > Lake Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Lake Charles
#2 Business Hotel in Lake Charles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Lake Charles 3*
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