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Holiday Inn Hotel & Suites Lake Charles South

3.0 of 5 2940 Lake Street, Lake Charles, LA 70601
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Holiday Inn Hotel & Suites Lake Charles South
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Holiday Inn Hotel & Suites Lake Charles South
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87 reviews from our community

Traveler rating
    42
    22
    8
    9
    6
See reviews for
19
26
5
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (87)
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    (20)
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    (29)
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    (21)
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    (17)
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2 reviews
5 of 5 stars Reviewed 1 week ago

only reason we stayed here was because it had a indoor pool for the kids but the water was way to cold in the pool. but other then that a very nice holiday inn. the staff was very friendly and helpful. had dinner at the bar and the food was very good, big menu

Was this review helpful? Yes
Chicago, Illinois
Senior Contributor
35 reviews 35 reviews
31 hotel reviews
160 helpful votes 160 helpful votes
3 of 5 stars Reviewed December 27, 2014

We recently stayed at this property. It is about 2-3 years old so the property feels relatively new. We all felt the hotel was mediocre. Rooms are, well, fine. Housekeeping didn't come on Christmas Eve, despite our leaving the room at 10 am. If we were told there would be limited/no service again of time due to holiday, ok, but... More 

Was this review helpful? Yes
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Disappointed From the bottom of our heart, we truly extend our deepest apologies for the unconvince you experienced. Here at the Holiday Inn and Suite Lake Charles South, we strive to uphold only the best in guest service and satisfaction. The fact that you left unhappy, again we apologize. If one day you would be willing to give us a... More 

texas
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 23, 2014

Stayed the night with the family on the way to NOLA and the staff is friendly, service is great and the rooms are equipped with a small refrigerator and microwave plus the breakfast is good. Will stay here again!

Was this review helpful? Yes
holidayinnlakecharle, Webmaster at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Dear Guest, Thanks for your kind comments. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. Thanks... More 

Humble, Texas
Contributor
16 reviews 16 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 22, 2014

I reserved this hotel using our Bank's points. Decent enough location, and the staff very friendly. Most especially was Rodney who checked us in, what a guy. The restaurant called Kem's inside the hotel was also pretty good as well. We both had the catfish po-boy which was very tasty. Breakfast was also pretty decent too. Had no problem with... More 

Was this review helpful? Yes 1
holidayinnlakecharle, Webmaster at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Dear Guest, I’m so pleased that our hotel contributed to a pleasant Lake Charles experience for you. We look forward to having you with us again soon. Nothing is more important to us than satisfying guests like you who appreciate the combination of value, amenities and service we provide. We’ll see you again soon. Sincerely, Hotel Manager More 

Thibodaux, La
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 19, 2014

Myself & 7 girlfriends booked 3 rooms to celebrate a 60th birthday & see Michael Bolton at L'auberge Casino. The friendliest staff members we've ever experienced.Hotel has bar & serves a very good breakfast. They gave us good directions around town. Easy to get to casinos. Rodney, Mike & staff were VERY helpful.Will stay there again!

Was this review helpful? Yes
holidayinnlakecharle, Webmaster at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Dear Guest, Thank you for your feedback about our services and facilities. We value your feedback and will keep it in consideration while making future changes. We also sincerely thank you for appreciating us. We hope you will recommend us to your friends and families and visit us again. Thank You. Sincerely, Hotel Manager More 

Houston, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2014

Excellent value and convenient location to the casinos and restaurants. The hotel is very quiet, safe and very clean. Since Lake Charles is opening the new Golden Nugget Casino this hotel will be a perfect place to relax. Very friendly staff with a smile and directions.

Was this review helpful? Yes
holidayinnlakecharle, Webmaster at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Dear Guest, We sincerely thank you for providing us with the feedback on our services. These reviews are very important to us as they let us know about our shortcomings and strong points. We sincerely thank you for appreciating our services and facilities. It is great to know that you were satisfied with our facilities. Also, we thank you for... More 

Houston, Texas
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 16, 2014

We first went to the wrong hotel--wrong chain--in the wrong part of town. The helpful folks at reservation line confirmed our reservations and gave us directions. We were running late for a concert and I was flustered to say the least. But then we arrived and Mr. Johnson met us with a smile and quickly got us checked in. He... More 

Was this review helpful? Yes
holidayinnlakecharle, Webmaster at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Dear Guest, Thank you so much for your kind words. I’m so pleased that you found us a pleasant place to stay and that our staff was able to take extraordinary action to resolve an issue caused by other guests. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had a... More 

Lake Charles, Louisiana
Contributor
14 reviews 14 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 9, 2014

Me and family stayed here for 3 nights last month and this is the first Holiday Inn we've ever stayed in as we usually stay in other IHG chains like Holiday Inn Express and Staybridge Suites; hotels that both offer complimentary breakfast. This hotel is in a good central location very close to the mall. At check in, we were... More 

Was this review helpful? Yes 1
Mike D, General Manager at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Thank you very much for sharing your experience. We appreciate not only your stay but also sharing your impressions. I do sincerely apologize for the problems you encountered, particularly with the upgrade to the door locks. I understand it is very inconvenient and unfortunately for the safety of our guests it was a requirement that we complete that upgrade for... More 

Hagerstown, Maryland
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 27, 2014

Stay at the hotel often on business travel. Always clean. Friendly staff. Convenient location to restaurants, casinos and shopping needs. Restaurant and bar downstairs reasonably priced and good selection, quality if you decide to stay in.

Was this review helpful? Yes
Mike D, General Manager at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Thank you for the very nice review. We appreciate your continued loyal to our brand and hotel and hope that you continue to have a comfortable, relaxing time with us in the future. Have a great day and a safe trip on your next return to us. Sincerely, Mike Duhon GM Holiday Inn & Suites - Lake Charles More 

Bossier City, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 14, 2014

Hotel was nice, but don't let them fool you, wifi is very scattered, if they even have it all. When I called the desk to inquire, they said sorry, some rooms don't get very good coverage. In my room, I couldn't even SEE a signal at all. Not good.

Was this review helpful? Yes
Mike D, General Manager at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Thank you for sharing your experience. We are constantly looking to improve our service and provide our guests with a comfortable, relaxing experience. We have addressed the concerns you describe and hope that you have a better experience when you visit us again. Sincerely, Mike Duhon GM Holiday Inn & Suites - Lake Charles More 

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Additional Information about Holiday Inn Hotel & Suites Lake Charles South

Address: 2940 Lake Street, Lake Charles, LA 70601
Phone Number:
Location: United States > Louisiana > Lake Charles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Lake Charles South 3*
Number of rooms: 120
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Also Known As:
Holiday Inn Hotel And Suites Lake Charles South

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