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Holiday Inn Hotel & Suites Lake Charles South

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2940 Lake Street, Lake Charles, LA 70601
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1 room 1 guest
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Holiday Inn Hotel & Suites Lake Charles South
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98 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Galveston, Texas
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I'll start with the negative aspects which weren't horrible or a reason to not stay here: There was a musty smell in the hallways. Breakfast was bland/ok at best. The omlette appears huge but when you cut into it, there is barely any meat/cheese, it's all egg. Ham steak was cooked on a dirty grill you could taste it. And,... More 

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Houston, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 6, 2015

I am no stranger to hotels, consedering I manage my own however this stay was lack luster to say the least, the wifi didn't work the entire stay the FD staff could only do so much and we were very understanding of that. What I can't tolerate was getting out of the shower to find mold on the shower curtain,... More 

Was this review helpful? Yes
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

• From the bottom of our heart, we truly extend our deepest apologies for the inconvience you experienced. Here at the Holiday Inn and Suite Lake Charles South, we strive to uphold only the best in guest service and satisfaction. The fact that you left unhappy, again we apologize. If one day you would be willing to give us a... More 

Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 5, 2015

I am usually quite satisfied with Holiday Inn & Suites however this time... I was absolutely disgusted when I saw that the white shower curtain had mildew along the bottom. Which is completely unnaceptable for a full service 3.5 star hotel. To top it all off the WiFi did not work July 4th-July 5th. The front desk agent Corey did... More 

Was this review helpful? Yes 2
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 26, 2015

Usually, Holiday Inns are fairly reliable for the average business traveler. However, at this location, I was greeted by a rude front desk clerk, named Chris, who told me that my room type that I booked was sold out for the night. After discussing my concern with this, I was offered no type of compensation or even an apology. After... More 

Was this review helpful? Yes 3
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Good Afternoon Joel L. It has always been the goal of IHG to provide world class accommodations and services to all of our guests and members. The feedback we receive is an invaluable resource to help us gauge the performance of our hotels to ensure this goal is being met. We have documented the extent of your experience in our... More 

College Station, Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 14, 2015

I travel to Lake Charles on business about once a quarter and usually stay here. The KEMS restaurant in the lobby is convenient and the fitness room is adequate for getting your sweat on. The hotel is quiet and the front desk staff is very friendly and helpful. Good place to stay.

Was this review helpful? Yes 1
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Good Afternoon C. Morris, Thank you so much for your heart warming comments. We know how hectic our business traveler's schedule can be, and we try to ensure a smooth process from the time you get here to the time of departing. Here at the Holiday Inn and Suite Lake Charles South, we are a family. As such, every guest... More 

Katy, Texas
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed May 3, 2015

We arrived at the hotel after 3pm on May 1. They were fairly busy because there was a college baseball tournament, softball tournament and alot of other activities going on in Lake Charles for that weekend. When I gave my name, the clerk said they did not show a room for us that night, Friday. She only showed a reservation... More 

Was this review helpful? Yes 2
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

• Thank you for being an IHG Rewards Club member and for your response and feedback. We appreciate you taking the time to bring this matter to our attention. It has always been the goal of IHG to provide world class accommodations and services to all of our guests and members. The feedback we receive is an invaluable resource to... More 

San Antonio, Texas
Level Contributor
64 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed April 20, 2015

We checked in, staff was all friendly. Our room was super nice, if I had any issues I would say the bathroom was not as nice as the rest of the room, and the tub was very small, for the price paid. The other "issue" we had was at the restaurant in the morning, they were out of everything, or... More 

Was this review helpful? Yes
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Thank you very much for taking the time to give our property a detailed review. We know that you have many options when booking a hotel and truly appreciate that you picked us. I am glad your room was super; I understand that the restroom can seem small. Especially with all the new master suites everyone is installing in homes.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 22, 2015

I had an awesome stay until it was time for me to checkout. I called the front desk to inquire about a late check out and the young lady informed me I needed to be an ihg member which she promptly signed me up for around 11 am. Around 12 housekeeping knocked and I informed him I had a late... More 

Was this review helpful? Yes 1
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Dear Valued Guest, Thank you very much for taking the time to give our property a detailed review. We know that you have many options when booking a hotel and truly appreciate that you picked us. We're very happy that your stay was comfortable, and that our front desk staff could assist you. I do apologize for the housekeeping, front... More 

Joshua, Texas
Level Contributor
105 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed March 11, 2015

Pros first: the staff was very nice. Firm and soft pillows Fridge and microwave in the room. Cable/satellite TV Cons: there was makeup on my pillow and bead spread . . . And I wasn't wearing any!! Bed was cheaply made, could hear springs when moving, and not comfortable. Breakfast was not free and offered as room service for $8-$10.... More 

Was this review helpful? Yes
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

From the bottom of our heart, we truly extend our deepest apologies for the inconvenience you experienced. Here at the Holiday Inn and Suite Lake Charles South, we strive to uphold only the best in guest service and satisfaction. The fact that you left unhappy, again we apologize. If one day you would be willing to give us a second... More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 6, 2015

I'm here now. Cannot sleep due to the very loud noise from what must be the elevator next to my room. It is so loud and constant. There is a lot of hall chatter, but I do not mind that. I'm ready to check out and I just arrived. The room is spacious and the staff are nice. I'm not... More 

Was this review helpful? Yes 1
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

From the bottom of our heart, we truly extend our deepest apologies for the inconvenience you experienced. Here at the Holiday Inn and Suite Lake Charles South, we strive to uphold only the best in guest service and satisfaction. The fact that you left unhappy, again we apologize. If one day you would be willing to give us a second... More 

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