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Holiday Inn Hotel & Suites Lake Charles South

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2940 Lake Street, Lake Charles, LA 70601
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Holiday Inn Hotel & Suites Lake Charles South
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Holiday Inn Hotel & Suites Lake Charles South
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94 reviews from our community

Traveler rating
    42
    25
    9
    10
    8
See reviews for
19
29
7
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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College Station, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I travel to Lake Charles on business about once a quarter and usually stay here. The KEMS restaurant in the lobby is convenient and the fitness room is adequate for getting your sweat on. The hotel is quiet and the front desk staff is very friendly and helpful. Good place to stay.

Was this review helpful? Yes 1
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Good Afternoon C. Morris, Thank you so much for your heart warming comments. We know how hectic our business traveler's schedule can be, and we try to ensure a smooth process from the time you get here to the time of departing. Here at the Holiday Inn and Suite Lake Charles South, we are a family. As such, every guest... More 

Katy, Texas
Contributor
20 reviews 20 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We arrived at the hotel after 3pm on May 1. They were fairly busy because there was a college baseball tournament, softball tournament and alot of other activities going on in Lake Charles for that weekend. When I gave my name, the clerk said they did not show a room for us that night, Friday. She only showed a reservation... More 

Was this review helpful? Yes
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

• Thank you for being an IHG Rewards Club member and for your response and feedback. We appreciate you taking the time to bring this matter to our attention. It has always been the goal of IHG to provide world class accommodations and services to all of our guests and members. The feedback we receive is an invaluable resource to... More 

San Antonio, Texas
Top Contributor
54 reviews 54 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 20, 2015

We checked in, staff was all friendly. Our room was super nice, if I had any issues I would say the bathroom was not as nice as the rest of the room, and the tub was very small, for the price paid. The other "issue" we had was at the restaurant in the morning, they were out of everything, or... More 

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Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Thank you very much for taking the time to give our property a detailed review. We know that you have many options when booking a hotel and truly appreciate that you picked us. I am glad your room was super; I understand that the restroom can seem small. Especially with all the new master suites everyone is installing in homes.... More 

1 review
4 of 5 stars Reviewed March 22, 2015

I had an awesome stay until it was time for me to checkout. I called the front desk to inquire about a late check out and the young lady informed me I needed to be an ihg member which she promptly signed me up for around 11 am. Around 12 housekeeping knocked and I informed him I had a late... More 

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Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Dear Valued Guest, Thank you very much for taking the time to give our property a detailed review. We know that you have many options when booking a hotel and truly appreciate that you picked us. We're very happy that your stay was comfortable, and that our front desk staff could assist you. I do apologize for the housekeeping, front... More 

Joshua, Texas
Top Contributor
77 reviews 77 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed March 11, 2015

Pros first: the staff was very nice. Firm and soft pillows Fridge and microwave in the room. Cable/satellite TV Cons: there was makeup on my pillow and bead spread . . . And I wasn't wearing any!! Bed was cheaply made, could hear springs when moving, and not comfortable. Breakfast was not free and offered as room service for $8-$10.... More 

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Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

From the bottom of our heart, we truly extend our deepest apologies for the inconvenience you experienced. Here at the Holiday Inn and Suite Lake Charles South, we strive to uphold only the best in guest service and satisfaction. The fact that you left unhappy, again we apologize. If one day you would be willing to give us a second... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 6, 2015

I'm here now. Cannot sleep due to the very loud noise from what must be the elevator next to my room. It is so loud and constant. There is a lot of hall chatter, but I do not mind that. I'm ready to check out and I just arrived. The room is spacious and the staff are nice. I'm not... More 

Was this review helpful? Yes 1
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

From the bottom of our heart, we truly extend our deepest apologies for the inconvenience you experienced. Here at the Holiday Inn and Suite Lake Charles South, we strive to uphold only the best in guest service and satisfaction. The fact that you left unhappy, again we apologize. If one day you would be willing to give us a second... More 

Beaumont, Texas
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 20, 2015 via mobile

I have stayed here three time since the first of the year. The first two times were uneventful. The third time I was ate alive by bed bugs. I woke up and noticed the sheets looked dirty and had a few spots of blood. I thought possibly the blood had come from shaving and I was in a hurry to... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Dear S L, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Dianne Liu Case Manager... More 

2 reviews
5 of 5 stars Reviewed January 20, 2015

only reason we stayed here was because it had a indoor pool for the kids but the water was way to cold in the pool. but other then that a very nice holiday inn. the staff was very friendly and helpful. had dinner at the bar and the food was very good, big menu

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Chicago, Illinois
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
155 helpful votes 155 helpful votes
3 of 5 stars Reviewed December 27, 2014

We recently stayed at this property. It is about 2-3 years old so the property feels relatively new. We all felt the hotel was mediocre. Rooms are, well, fine. Housekeeping didn't come on Christmas Eve, despite our leaving the room at 10 am. If we were told there would be limited/no service again of time due to holiday, ok, but... More 

Was this review helpful? Yes
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Disappointed From the bottom of our heart, we truly extend our deepest apologies for the unconvince you experienced. Here at the Holiday Inn and Suite Lake Charles South, we strive to uphold only the best in guest service and satisfaction. The fact that you left unhappy, again we apologize. If one day you would be willing to give us a... More 

texas
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 23, 2014

Stayed the night with the family on the way to NOLA and the staff is friendly, service is great and the rooms are equipped with a small refrigerator and microwave plus the breakfast is good. Will stay here again!

Was this review helpful? Yes
holidayinnlakecharle, Webmaster at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Dear Guest, Thanks for your kind comments. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. Thanks... More 

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