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All 28 Lake Charles hotels

Holiday Inn Hotel & Suites Lake Charles South

3.0 of 5 Hotel   |   2940 Lake Street, Lake Charles, LA 70601
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Ranked #9 of 28 Hotels in Lake Charles
A recent review
3 of 5 stars reviewed 4 days ago
adamlucy51 Bossier City, Louisiana
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78 reviews from our community

Traveler rating
    38
    18
    7
    9
    6
See reviews for
15
24
5
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Bossier City, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Hotel was nice, but don't let them fool you, wifi is very scattered, if they even have it all. When I called the desk to inquire, they said sorry, some rooms don't get very good coverage. In my room, I couldn't even SEE a signal at all. Not good.

Was this review helpful? Yes
Mike D, General Manager at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Thank you for sharing your experience. We are constantly looking to improve our service and provide our guests with a comfortable, relaxing experience. We have addressed the concerns you describe and hope that you have a better experience when you visit us again. Sincerely, Mike Duhon GM Holiday Inn & Suites - Lake Charles More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

My first impression was the location and upkeep were very accommodating and clean. That impression has not changed since my stay. The feel of the location is safe, which brings peace of mind, especially when traveling with your family and children. The staff are very friendly and courteous, and I had no problems with my room. The pool is a... More

Was this review helpful? Yes
Mike D, General Manager at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Thank you very much for the very nice review. Our team works very hard to provide our guests with the best stay possible and we hope to see you again. Thank you in particularly for recognizing our team in Kem's Restaurant and Bar. They are a wonderful group and it means a great deal to know that their efforts were... More

Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We came to this hotel after comfort inn kicked us out since they had no rooms available for our next day stay. The location was a tiny bit worrisome due to the fact that the homes we saw out if our window had bars on their windows- but we weren't too worried about it. It is right next to plenty... More

Was this review helpful? Yes 1
Mike D, General Manager at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Thank you very much for sharing your impressions of our property. I'm sorry you didn't end up here under better circumstances as well as the problems you did experience. We appreciate your feedback and have already looked into the situation you described on the internet to make sure we can do better for our guests moving forward. We're also glad... More

Senior Contributor
23 reviews 23 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

i have stayed here many times and have found it to be grwat each time. the staff are friendly the beds DONOT have bugs and the breakfast is awesome. u can gamble just down the road or have a quiet evening to unwind.

Was this review helpful? Yes
Mike D, General Manager at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Thank you for your continued loyalty to our brand and hotel. We're very happy you have been able to have a pleasant experience here and hope we see you again for another visit soon. When you return, you might consider booking our rate which includes the breakfast you have enjoyed. For only $10 more you receive a voucher which covers... More

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

This was our second and last stay at this hotel. They would not accept government discount because it was reserved online where there was no option. No biggie but got worse. The 3rd floor reeked of some citrus disinfectant. We opened the door to room to the smell of something moldy. Dustbunnies all over wall and lamps. The toilet paper... More

Was this review helpful? Yes
Mike D, General Manager at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Thank you for recognizing friendliness of our team. I apologize that did not coincide with the rest of your stay. I hope that if the situations you described exist - either here or any other hotel - that you request a move to a different room. Our goal is to make your stay more comfortable. Thank you again for your... More

Helotes, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This hotel looks brand new, or recently remodeled. Rooms were nice and clean. Location was great, with plenty of restaurants and L'auberge Casino about 5-10 min away. Staff was very nice. Price was a little high, esp. considering breakfast was not included. Would stay there again, though.

Was this review helpful? Yes
Mike D, General Manager at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Thank you very much for the nice comments and for choosing to stay with us. We're glad you were able to enjoy your time here. We look forward to your next visit with us. By the way, as we are not a Holiday Inn Express brand, we do not have a complimentary breakfast. There is a rate available that includes... More

El Lago, Texas
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 weeks ago

The staff was so polite, friendly and accommodating. Indoor pool was fun. The restaurant was surprisingly good and, again, staff was great. Not the best location but certainly accessible to all parts of the city. We would stay there in the future.

Was this review helpful? Yes
Mike D, General Manager at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

We're very happy you were able to enjoy your time here with us. We're proud of our property and agree with you - our team is fantastic. Thank you also for recognizing our restaurant. Ms. Melinda, our Food & Beverage Director, and her team do a wonderful job. We hope you will return to us for another visit. Thank you... More

1 review
3 of 5 stars Reviewed 4 weeks ago

We just spent 3 nights in the Holiday Inn Hotel & Suites, Lake Charles, South. The staff is very friendly and the rates are reasonable but the rooms have a musty smell and there seems to be a problem with humidity inside the hotel rooms but not in the common areas. We had two rooms and asked to be moved... More

Was this review helpful? Yes
Mike D, General Manager at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Thank you for the feedback about your experience. I apologize that you encountered some issues with your room and want you to know that we are addressing your concerns. Thank you for recognizing our staff. It means a great deal. I hope you booked your room at the correct hotel. In the IHG brands, complimentary breakfasts are included with the... More

Mirzapur, India
Contributor
12 reviews 12 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 29, 2014

30 Min drive from Lake Charles Airport. 100 Percent smoke free (100 percent non smoking hotel ). It really good Staff is very helpful. Worth for the money you pay. Location is good, shopping mals are near in vicinity, with a 2 miles of hotel.

Was this review helpful? Yes
Mike D, General Manager at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Thank you very much for staying with us! We're happy you felt there was value here and your money was worth the experience. We look forward to providing that again on your next visit. Until then we hope you will continue to stay with IHG hotels. Best regards, Mike Duhon GM Holiday Inn & Suites - Lake Charles More

Perth
1 review
5 of 5 stars Reviewed July 21, 2014 via mobile

We have been staying at this chain through the US as we travel. The staff where fantastic in service and friendly beyond belief nothing was too much. The rooms where clean and the pool area was excellent. Would highly recommend.

Was this review helpful? Yes
Mike D, General Manager at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Thank you very much for your nice review. Our team works very hard and it is a nice boost when their efforts are recognized. I agree - they are some of the friendliest people you can find. Thank you again for staying with us. We appreciate the recommendation and hope to see you here again soon! Sincerely, Mike Duhon GM... More

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Additional Information about Holiday Inn Hotel & Suites Lake Charles South

Address: 2940 Lake Street, Lake Charles, LA 70601
Phone Number:
Location: United States > Louisiana > Lake Charles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Lake Charles South 3*
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Also Known As:
Holiday Inn Hotel And Suites Lake Charles South

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