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Holiday Inn Hotel & Suites Lake Charles South

3.0 of 5 2940 Lake Street, Lake Charles, LA 70601
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Holiday Inn Hotel & Suites Lake Charles South
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Holiday Inn Hotel & Suites Lake Charles South
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83 reviews from our community

Traveler rating
    40
    21
    7
    9
    6
See reviews for
16
25
5
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Thibodaux, La
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Myself & 7 girlfriends booked 3 rooms to celebrate a 60th birthday & see Michael Bolton at L'auberge Casino. The friendliest staff members we've ever experienced.Hotel has bar & serves a very good breakfast. They gave us good directions around town. Easy to get to casinos. Rodney, Mike & staff were VERY helpful.Will stay there again!

Was this review helpful? Yes
Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent value and convenient location to the casinos and restaurants. The hotel is very quiet, safe and very clean. Since Lake Charles is opening the new Golden Nugget Casino this hotel will be a perfect place to relax. Very friendly staff with a smile and directions.

Was this review helpful? Yes
holidayinnlakecharle, Webmaster at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Dear Guest, We sincerely thank you for providing us with the feedback on our services. These reviews are very important to us as they let us know about our shortcomings and strong points. We sincerely thank you for appreciating our services and facilities. It is great to know that you were satisfied with our facilities. Also, we thank you for... More 

Houston, Texas
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 16, 2014

We first went to the wrong hotel--wrong chain--in the wrong part of town. The helpful folks at reservation line confirmed our reservations and gave us directions. We were running late for a concert and I was flustered to say the least. But then we arrived and Mr. Johnson met us with a smile and quickly got us checked in. He... More 

Was this review helpful? Yes
holidayinnlakecharle, Webmaster at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Dear Guest, Thank you so much for your kind words. I’m so pleased that you found us a pleasant place to stay and that our staff was able to take extraordinary action to resolve an issue caused by other guests. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had a... More 

Lake Charles, Louisiana
Contributor
14 reviews 14 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 9, 2014

Me and family stayed here for 3 nights last month and this is the first Holiday Inn we've ever stayed in as we usually stay in other IHG chains like Holiday Inn Express and Staybridge Suites; hotels that both offer complimentary breakfast. This hotel is in a good central location very close to the mall. At check in, we were... More 

Was this review helpful? Yes 1
Mike D, General Manager at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Thank you very much for sharing your experience. We appreciate not only your stay but also sharing your impressions. I do sincerely apologize for the problems you encountered, particularly with the upgrade to the door locks. I understand it is very inconvenient and unfortunately for the safety of our guests it was a requirement that we complete that upgrade for... More 

Hagerstown, Maryland
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 27, 2014

Stay at the hotel often on business travel. Always clean. Friendly staff. Convenient location to restaurants, casinos and shopping needs. Restaurant and bar downstairs reasonably priced and good selection, quality if you decide to stay in.

Was this review helpful? Yes
Mike D, General Manager at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Thank you for the very nice review. We appreciate your continued loyal to our brand and hotel and hope that you continue to have a comfortable, relaxing time with us in the future. Have a great day and a safe trip on your next return to us. Sincerely, Mike Duhon GM Holiday Inn & Suites - Lake Charles More 

Bossier City, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 14, 2014

Hotel was nice, but don't let them fool you, wifi is very scattered, if they even have it all. When I called the desk to inquire, they said sorry, some rooms don't get very good coverage. In my room, I couldn't even SEE a signal at all. Not good.

Was this review helpful? Yes
Mike D, General Manager at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Thank you for sharing your experience. We are constantly looking to improve our service and provide our guests with a comfortable, relaxing experience. We have addressed the concerns you describe and hope that you have a better experience when you visit us again. Sincerely, Mike Duhon GM Holiday Inn & Suites - Lake Charles More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 8, 2014

My first impression was the location and upkeep were very accommodating and clean. That impression has not changed since my stay. The feel of the location is safe, which brings peace of mind, especially when traveling with your family and children. The staff are very friendly and courteous, and I had no problems with my room. The pool is a... More 

Was this review helpful? Yes
Mike D, General Manager at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Thank you very much for the very nice review. Our team works very hard to provide our guests with the best stay possible and we hope to see you again. Thank you in particularly for recognizing our team in Kem's Restaurant and Bar. They are a wonderful group and it means a great deal to know that their efforts were... More 

Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 8, 2014

We came to this hotel after comfort inn kicked us out since they had no rooms available for our next day stay. The location was a tiny bit worrisome due to the fact that the homes we saw out if our window had bars on their windows- but we weren't too worried about it. It is right next to plenty... More 

Was this review helpful? Yes 1
Mike D, General Manager at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Thank you very much for sharing your impressions of our property. I'm sorry you didn't end up here under better circumstances as well as the problems you did experience. We appreciate your feedback and have already looked into the situation you described on the internet to make sure we can do better for our guests moving forward. We're also glad... More 

Senior Contributor
36 reviews 36 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 2, 2014

i have stayed here many times and have found it to be grwat each time. the staff are friendly the beds DONOT have bugs and the breakfast is awesome. u can gamble just down the road or have a quiet evening to unwind.

Was this review helpful? Yes
Mike D, General Manager at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Thank you for your continued loyalty to our brand and hotel. We're very happy you have been able to have a pleasant experience here and hope we see you again for another visit soon. When you return, you might consider booking our rate which includes the breakfast you have enjoyed. For only $10 more you receive a voucher which covers... More 

1 review
2 of 5 stars Reviewed August 31, 2014 via mobile

This was our second and last stay at this hotel. They would not accept government discount because it was reserved online where there was no option. No biggie but got worse. The 3rd floor reeked of some citrus disinfectant. We opened the door to room to the smell of something moldy. Dustbunnies all over wall and lamps. The toilet paper... More 

Was this review helpful? Yes
Mike D, General Manager at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Thank you for recognizing friendliness of our team. I apologize that did not coincide with the rest of your stay. I hope that if the situations you described exist - either here or any other hotel - that you request a move to a different room. Our goal is to make your stay more comfortable. Thank you again for your... More 

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Additional Information about Holiday Inn Hotel & Suites Lake Charles South

Address: 2940 Lake Street, Lake Charles, LA 70601
Phone Number:
Location: United States > Louisiana > Lake Charles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Lake Charles South 3*
Number of rooms: 120
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Holiday Inn Hotel And Suites Lake Charles South

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