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Comfort Suites

3.0 of 5
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1016 N Martin Luther King Hwy, Lake Charles, LA 70601
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Ranked #14 of 29 Hotels in Lake Charles
A recent review
4 of 5 stars reviewed 2 weeks ago
Kerry C Hagerstown, Maryland, United States
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67 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hagerstown, Maryland, United States
16 reviews 16 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

New carpet, a big plus! Looked nice. Unfortunately there was a used wash cloth hanging over the shower rod. Yuk! The night clerk must get the breakfast ready. He doesn't seem very motivated as he brings stuff out one thing at a time. You want milk with that cereal?? Ask for it, then wait 5 minutes. Need syrup with those... More 

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Canyon Lake, Texas
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed here several times now. It is only a few minutes from the casinos, Wal-Mart is up the street, and the hotel is always quiet and clean. The breakfast is good- eggs, sausage, yogurt, fruit, etc

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New Orleans, Louisiana
17 reviews 17 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 14, 2015

Great comfy place. Beds were really great.. Breakfast was awesome. Although there were some issues with one of the workers having a few choice words with a manager and a person that night had the police called on them for trying to enter in the hotel with out permission. I can say that the management team handle these issues very... More 

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14 reviews 14 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 22, 2015

Room and bathroom very clean. Bed not very comfortable. The light in the hallway was very bright under the door. Breakfast typical continental breakfast with powdered eggs. Overall it wasn't bad for the price.

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1 review
5 of 5 stars Reviewed February 17, 2015

I enjoy staying here when I come to visit family. The rooms are clean and the hot breakfast is awesome. The service is always excellent the staff is very friendly. I stayed here three times this year and each time my experience has been the same.

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3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 29, 2015

I travel for work and overnight 5 nights a week so I've got some economy hotel experience under my belt. It just so happens that during my stay the lobby floor of the hotel was in the midst of bring replaced- but aside from the kinds of visual chaos this sort of work entails- I found the staff warm and... More 

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2 reviews
3 of 5 stars Reviewed November 10, 2014

Stayed here 3 nights. The room was clean and comfortable. Carpeting and furniture clean as well. Plenty of towels in bathroom - which is important to me. Pillows on bed fluffy. The free breakfast was not well-stocked. They repeatedly ran out of sausage. Said they were all out on Sunday, even though they still had one more hour for breakfast.... More 

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Brittany_T2014, Director of Sales at Comfort Suites, responded to this review

Thank you so much for sharing about your experience with our property! First and foremost, I would like to apologize on behalf of all of the staff at the Comfort Suites. The food should always be stocked in breakfast and I will take the necessary actions to make sure that that doesn't happen again! I also apologize you having to... More 

Albany, New York
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 11, 2014

Stay elsewhere......not the best neighborhood in Lake Charles, better hotels down off the loop by the casinos. Didn't even try the breakfast.....WiFi was good.....daily room cleaning was not adequate....

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Brittany_T2014, Director of Sales at Comfort Suites, responded to this review

Thank you for your review Mr. Josh! I would like to take moment to apologize for your no so pleasant experience with our property! Your comment gives us the opportunity to improve and move forward. We hope you give us the opportunity to make this right for you! At your service, Tara Ellender Director or Sales More 

Houston, Texas
2 reviews
2 of 5 stars Reviewed August 3, 2014 via mobile

My family stayed at this hotel 3 years ago and it was a great experience with cleanliness and nice employees but when my family returned it was terrible it was not that clean and I did not appreciate the poop stains in the toilet when we arrived the breakfast was trash with plastic looking eggs 2 broken waffle machines and... More 

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Brittany_T2014, Director of Sales at Comfort Suites, responded to this review

So glad you took the time to share your experience! I am so sorry for your negative encounter with out property! We are 100% confident, that if you came back to the Comfort Suites of Lake Charles, you would be more than satisfied with the changes we have made within just the couple of months you haven't been here! We... More 

Houston, Texas
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed August 3, 2014

I selected this hotel for a family reunion. The sole reason I chose this property was because of past expieriences. Man how this hotel has changed. I was informed that the hotel was being bought out by new owners, who i completely blame for this entire experience. Let me start off with the breakfast, which was possibly one of the... More 

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