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Extended Stay America - Lafayette - Airport

2.0 of 5
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807 S. Hugh Wallis Rd, Lafayette, LA 70508
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Extended Stay America - Lafayette - Airport
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Ranked #41 of 47 Hotels in Lafayette
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26 Reviews from our TripAdvisor Community

Traveler rating
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    3
    4
    7
    10
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4
2
1
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

I had a huge roach crawling under my bed, I was told that no rooms were vacant (even though there were available online) and all I got was a broom! Thanks a lot. really "helpful" the stove wasn't working I fixed it myself (wasn't actually connected). a little pricey for what's being offered

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Pensacola, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 1, 2014

Very nice people. The hotel is what one would expect for the price, but honestly the people made it super. The first floor is non-smoking and there was no smoke smell from the other floors which was nice. Grab and go breakfast was ok...coffee was hot and good.

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Manager_11525, General Manager at Extended Stay America - Lafayette - Airport, responded to this review

The staff and I read your comments about your stay with us. I am pleased to read your wonderful remarks about my staff. It is so great to read that our staff made your stay so great. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I invite you to contact me, at... More 

Louisiana
Contributor
13 reviews 13 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 18, 2014 via mobile

Arrived early at 6am to inquire if I could check in early or if I was able to at least leave my car parked there while I went to work. Entered hotel and no one at front desk. Called the hotel phone hoping that clerk would have a portable. Waited 35 minutes until someone came down. She comes out the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Lafayette - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am terribly sorry to hear that my staff provided you with such poor service. As this hotel’s manager, I can assure you that I have discussed your comments and coached my team to ensure your experience is not repeated. I am grateful for the... More 

Travelers are raving about these Lafayette hotels

New Orleans, Louisiana
Top Contributor
52 reviews 52 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed May 2, 2014

I had to stay here for several months for work. This is probably the most poorly managed hotel I have ever stayed at. The staff was very unfriendly with the exception of a couple of employees. The room itself would not be terrible, very simple but with a kitchen. However, nothing ever worked and it was infested with pests including... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Lafayette - Airport, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize that our staff did not attend to your needs in a professional manner. As well, I am sorry that you were not pleased with our laundry facilities and the cleanliness of your room. I will be meeting with our staff to properly address these issues... More 

Minneapolis, Minnesota
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 28, 2014

I've travelled to over 15 countries and never experienced such a poorly maintained and managed establishment. I stayed here with two co-workers who had equally terrible stays. Let me list the ways! 1) The place REEKS! Elevator, hallways, my bathroom... I had to keep the vent running my entire stay to keep the odor from the hvac from entering my... More 

Was this review helpful? Yes 2
Greenville, South Carolina
Senior Contributor
47 reviews 47 reviews
44 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed March 28, 2014

Title pretty much says it all. If you got a great deal on this property by using a discount online travel site, then you'll most likely consider it just OK for a night's stay. That was how I ended up at this property. And the crazy low price I got is definitely a factor in me rating it average instead... More 

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Lafayette, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 12, 2014

The hotel was very nice and a great price...staff was very friendly and rooms were very pretty compared to what I was expecting. The only thing that I'd suggest is to check the bathroom sink it drains slowly and put more dish washing soap needed than a little packet !

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Marksville, Louisiana
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 10, 2014

The room was small....tub had a ring around it and the room had a bad order...and no one came to clean our room....trying to get away for a romantic getaway this not the hotel to be at.....We wasted our money

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Lafayette - Airport, responded to this review

Thank you for your feedback about your stay at our hotel. I was disheartened to hear that the smell and cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping staff to ensure these issues do not continue in the future. As well, I apologize that you found your room to be small. Lastly,... More 

Lafayette
1 review
5 of 5 stars Reviewed January 18, 2014

Staff is super friendly and nice. The room was great for the price. I'd say it's the best deal in Lafayette. We've stayed in plenty of hotels in the Lafayette area within the last year and none of them come close to this one. Great value, clean, accommodating, in a good location, Definitely will be booking again in the future... More 

Review collected in partnership with Easytobook.com

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Philadelphia, PA
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 23, 2013

I wish to thank and highly commend the staff at Extended Stay, Lafayette. I am a freelance entertainer and celebrity impersonator. I recently travelled to Lafayette to perform at an event for Posh Exclusive Interiors. Travel gigs are always a bit stressful. There are so many variables and so many things that can go wrong. This one was as pleasant... More 

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