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Hilton Lafayette

3.5 of 5 1521 West Pinhook Road, Lafayette, LA 70503
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Hilton Lafayette
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Hilton Lafayette
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461 reviews from our community

Traveler rating
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    63
    35
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85
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202
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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West Monroe, Louisiana, United States
Top Contributor
99 reviews 99 reviews
27 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars NEW

we stayed here to go to a concert and the room was VERY nice we stayed on the concierge floor and breakfast was great bed comfortable and hotel was quiet! VERY friendly service both checking in and out! We will be back!!!

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United States
1 review
4 of 5 stars Reviewed 2 weeks ago

In town for family friend's wedding. Enjoyed our short overnight stay. Hotel had construction going on but did their best to work through it. Nice comfortable room. Would recommend and would stay here again.

Review collected in partnership with Hilton Hotels & Resorts

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jthackston, General Manager at Hilton Lafayette, responded to this review

Thank you for your review. We appreciate your choosing the Hilton Lafayette while in town for a friend's wedding. Thank you for your understanding as we continue our improvements. It was great to read about your comfortable guest room and we look forward to having you again when your travels bring you back to Lafayette. More 

New Iberia, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Do not waste your time staying here. Please find another hotel. Had to wait 30 minutes for someone to come to our table just to get waited on. Charged my account double. Had Mardi Gras function there and could hear the boom boom all night. Had loud people talking outside our door all hours of the morning. Reported our situation... More 

Review collected in partnership with Hilton Hotels & Resorts

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jthackston, General Manager at Hilton Lafayette, responded to this review

Thank you for your review. I am sorry that additional funds were held on your account and I am glad that Ms. Linda was able to release those "authorization holds" with your bank. Please accept my apologies for your experience at breakfast. I have shared these comments with our Restaurant Manager and additional training will take place as a result.... More 

Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is being renovated, but that should not have impacted the service. Customer service by the front desk was minimal and the room service food was inedible. Very disappointed as I have always trusted the Hilton brand.

Review collected in partnership with Hilton Hotels & Resorts

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jthackston, General Manager at Hilton Lafayette, responded to this review

Thank you for your review. Please accept my apologies for the issues listed in your comments. I have discussed your survey from Hilton with the Chef in great detail this morning, and changes will be made as a result of these comments. Your statement regarding the Front Desk service is not typical and I wish I had more information to... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel was located in a very busy but quiet commercial area. There were adequate parking and the staff were friendly and helpful. Even with the construction that was taking place, it was only to make this good hotel into a great place to stay when in the Lafayette, Louisiana area. I enjoyed my stay! Thank you for the service.

Review collected in partnership with Hilton Hotels & Resorts

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jthackston, General Manager at Hilton Lafayette, responded to this review

Thank you for taking the time to write this great review of a recent stay. Your comments regarding the friendliness and helpfulness of our staff were a pleasure to read and I look forward to sharing them with our team. I certainly appreciate your understanding as we undergo these renovations to make our hotel, as you stated, "Great". More 

Baton Rouge, LA, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Although the hotel was being remodeled, the construction areas, both inside and outside were kept clean and neat. Noise was at a minimum. There was no harsh odors from construction. The staff was very helpful and friendly. They were happy to help us.

Review collected in partnership with Hilton Hotels & Resorts

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jthackston, General Manager at Hilton Lafayette, responded to this review

Thank you for taking the time to write this wonderful review of a recent stay at the Hilton Lafayette. Your comments regarding our renovations are exactly what we are trying to accomplish, and it is fantastic that you had such a positive experience. I sincerely appreciate the comments regarding the friendliness and helpfulness of our staff. More 

Johnstown, Colorado
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 27, 2015

The hotel is currently under renovation. We were fortunate enough to stay in a newly renovated room which was very nicely done, spacious, and comfortable. Only complaint about room was had to take a lukewarm shower. Water never did get hot. It used to be a great deal when you were a gold or diamond hilton honors member. Now the... More 

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jthackston, General Manager at Hilton Lafayette, responded to this review

Thank you for taking the time to write a review of a recent stay. I appreciate all the kind words regarding our newly renovated guest rooms. We are very proud of the progress being made and we are anxious to share the Lobby Bar and renovated Executive Lounge with our guests in the near future. I would like to apologize... More 

San Antonio, Texas United States
Top Contributor
58 reviews 58 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 25, 2015

Hotel is nice but under construction which they do not say on their website. The parts of the lobby I could see was nice, but 1/2 of it is covered with tarps and plastic. The location is decent and close to the Cajundome, downtown etc. I flew in on a Sunday and no local places are open so I went... More 

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jthackston, General Manager at Hilton Lafayette, responded to this review

Thank you for your review. I am sorry that you were not aware of our lobby renovations at the time of your booking. We have inserted a flag at the top of our webpage that has been in place since early December with this information. Upon completion of the Front Desk side of the lobby, we will begin work on... More 

PHX, AZ
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 23, 2015

Our stay at this Hilton made us very aware of the grace of Southern hospitality; we had a lovely visit! Even though it's quite a large hotel, our room felt cozy and with the soundproofing we never heard outside sounds. We would stay there again!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
jthackston, General Manager at Hilton Lafayette, responded to this review

Thank you for taking the time to write this wonderful review of a recent stay at the Hilton Lafayette. I thoroughly enjoyed reading all your comments, and it was great to hear about your "cozy" accommodations and the soundproofing in your room. I hope you will be able to return to the Hilton Lafayette when your travels bring you to... More 

Lafayette, Louisiana
Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 22, 2015

This is a hard review to submit because the hotel is in a transitional phase. The interior (ballroom, renovated hotel rooms) are beautiful! However, the exterior entryway and lobby are construction zones that are both unappealing and unsafe for patrons. Playing host to a large group (600) was totally a nightmare. The service staff was excellent.

Was this review helpful? Yes 1
jthackston, General Manager at Hilton Lafayette, responded to this review

Thank you for your review of a recent stay. I appreciate all the kind words regarding the interior completed renovations. We are very excited to have over half of our guest rooms completed and we will continue to work on the Grand Ballroom during dates in February. I am sorry that you had a difficult time with our front entry... More 

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Additional Information about Hilton Lafayette

Address: 1521 West Pinhook Road, Lafayette, LA 70503
Phone Number:
Location: United States > Louisiana > Lafayette
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Lafayette 3.5*
Number of rooms: 327
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Also Known As:
Hilton Lafayette Hotel Lafayette
Hilton Hotel Lafayette
Lafayette Hilton Hotel
Hilton Towers Lafayette

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