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All 45 Lafayette hotels

Holiday Inn Express Hotel & Suites Lafayette

2.5 of 5 Hotel   |   3903 Ambassador Caffery Pkwy, Lafayette, LA 70503
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57%
Ranked #30 of 45 hotels in Lafayette
A recent review
4 of 5 stars Reviewed May 12, 2014
Enigmaman15 Kingston-upon-Hull, United Kingdom
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42 people have reviewed this hotel

Traveler rating
    13
    11
    9
    3
    6
See reviews for
13
7
5
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Any
English first
temple
Contributor
13 reviews 13 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed June 22, 2014

Hotel did not have 2Q beds per our reservation. We chose the hotel because we needed 2Qs and many others were sold out in Baton Rouge, so we drove out of our way due to that room type. The front desk employee did not have our room per our credit-card secured reservation. She was extremely rude as I told her... More

Was this review helpful? Yes 1
Blake M, General Manager at Holiday Inn Express Hotel & Suites Lafayette, responded to this review

Dear Templetx First, thank you for your stay, and your review. I was concerned to hear about the level of service that you experienced during your stay. We are using this situation as an example to further improve our customer service on all levels. Additionally, while we try our best to provide for room type requests, we sometimes encounter situations... More

Kingston-upon-Hull, United Kingdom
Top Contributor
69 reviews 69 reviews
11 hotel reviews
163 helpful votes 163 helpful votes
4 of 5 stars Reviewed May 12, 2014

We booked into here as a lay over whilst traveling around the southern states of America. The hotel was very well present with very warm and welcoming staff who were very helpful in all of our inquires. The room was very spacious, clean and we'll maintained a credit to the housekeeping team, the breakfast was as in most HI places... More

Was this review helpful? Yes 2
Blake M, General Manager at Holiday Inn Express Hotel & Suites Lafayette, responded to this review

Dear Enigmaman15, On behalf of our entire staff, thank you for your stay with us. We are happy that you enjoyed it. I have forwarded your comments to our housekeeping department, and our front desk team, so that we may continue to provide service that meets our guest's standards and expectations. We look forward to serving you again in the... More

Ruston, Louisiana
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 28, 2014 via mobile

Terribly disappointed in our recent stay at this hotel. First, the daytime front desk person was extremely rude and not helpful when it wasn't convenient for him. Secondly, the room had some serious issues. I will post pictures, but these are some of the things that were found that are TOTALLY unacceptable for a room listed as a "suite". Observations... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lafayette, responded to this review

Dear Jasminejb, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More

Top Contributor
64 reviews 64 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 2, 2014

the lady at check-in was very impersonal and bland. the lady at check out and the breakfast host were very friendly and polite. the room was clean, but there were black marks on the walls that probably could have been wiped off, there was also rust in the tub near the drain, other than that, the room was great. the... More

Was this review helpful? Yes 1
Lafayette, Louisiana
1 review
5 of 5 stars Reviewed August 9, 2013

I was in the midst of relocating to Lafayette from FL and arrived with my family to a disastrous house that was unfit for occupancy. We left immediately and drove around the area, trying to figure out our next step and stopped at the Holiday Inn Express on Ambassador Caffery for wifi access. The front desk person was NADILY who... More

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Friendswood, Texas
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 1, 2013

This hotel sets its self apart from the others with its staff. I have seen the desk the maintenance guy that wears the cool hats and the breakfast lady who always tells everyone "hi ya'll". Cookies and coffee (Peanut Butter!) are served in the evening and it is within walking distance of Chilis Zeus and La Pizzeria and Charley G's.

Was this review helpful? Yes 2
Daniel A, General Manager at Holiday Inn Express Hotel & Suites Lafayette, responded to this review

Dear Shammwow, Thank you so much for your kind words. You truly picked up on the essence of what my staff and I try to accomplish each and every day. With so many properties to choose from these days, the people are what set them apart and make the difference. My staff and I take great pride in the service... More

Houston, Texas
Top Contributor
108 reviews 108 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 13, 2013

I stayed there a week for business almost overshooting the entrance numerous times without my GPS. Small sign and driveway set back from the road. The staff were great, no issues with anything. They only have WiFi in rooms and no option for wired connection...sucks! Signal was fine until it was peak time and dropped regularly! Otherwise, nice location to... More

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Folsom, Louisiana
Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 15, 2013

We spent two nights at this hotel and found it to very convenient . We had some problems finding it and actually went to the wrong hotel due to confusing signs on the interstate . A helpful clerk at the wrong hotel gave us great directions. When we arrived, we were greeted by a friendly clerk who offered us warm... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lafayette, responded to this review

Dear Leslie H, Thank you for taking the time to complete a review on your stay. It is nice to know that you noticed the cleanliness of the room and enjoyed the breakfast. I certainly apologize for the inconveniences you experienced over the noise from other guests. The feedback we receive from our valued guests, like you, enables us to... More

Peoria, Arizona
Top Contributor
82 reviews 82 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 21, 2013

Holiday Inn Express has gone to low key signage and set-back properties. This one is behind the Chili's restaurant if you are struggling to locate it. The 6-foot-tall marquee was not very helpful. In all other respects, this was a good quality Holiday Inn Express.

Was this review helpful? Yes 1
Alexandria, Louisiana
Contributor
20 reviews 20 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 29, 2013

The staff is friendly. The rooms are clean. The complimentary breakfast is great, especially the cinnamon rolls. The location is great with the Mall just done the street. I love staying here when in the area.

Was this review helpful? Yes
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Additional Information about Holiday Inn Express Hotel & Suites Lafayette

Address: 3903 Ambassador Caffery Pkwy, Lafayette, LA 70503
Phone Number:
Location: United States > Louisiana > Lafayette
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lafayette 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Lafayette
Holiday Inn Lafayette
Lafayette Holiday Inn
Holiday Inn Express Lafayette

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express hotel in Lafayette Louisiana is the premier 100% SMOKE FREE hotel in the Heart of Acadiana's Cajun Country. The Holiday Inn Express Hotel & Suites Lafayette is located near the Mall of Acadiana, BP, Chevron, Cajun Dome, Women and Children's Hospital, ULL and Acadian Village. Our Lafayette hotel offers the services and amenities you need for your 'Home Away from Home.' Relax in your spacious guestroom which include: Free Wireless High-Speed Internet Access, Free Local Calls, Micro-refrigerators, two telephones (one w/speaker), iron & boards, coffee / tea makers, hair dryers and 27' TV's with expanded cable channels including HBO, ESPN, CNN, Fox News and many others. Enjoy the use of our 24-Hour Business Center, fitness center, outdoor pool and meeting room. Start your day off SMART with our Deluxe Complimentary Continental Breakfast Bar and the SMART Roast coffee. If entertainment is what you're looking for we're close to the Acadian Village, Cajun Dome, Acadiana Mall and the Downtown Entertainment district. This 100% SMOKE FREE luxurious Lafayette hotel offers discounts for AAA, Government and Senior Discounts with valid ID. Our dedicated staff is here to serve you. Book your reservation TODAY! ... more   less 
Number of rooms
84

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