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All 45 Lafayette hotels

Holiday Inn Express Hotel & Suites Lafayette

2.5 of 5 Hotel   |   3903 Ambassador Caffery Pkwy, Lafayette, LA 70503
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Ranked #25 of 45 Hotels in Lafayette
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45 reviews from our community

Traveler rating
    15
    11
    10
    3
    6
See reviews for
14
7
6
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

It's always best to choose Holiday Inn. Always nice and fresh. Staff were friendly. The room was very nice and spacious. Our king bed was so comfortable. Bathroom tubs paint was chipping off but no big deal. Nothing Major. Breakfast was delicious. Recommend this hotel.

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Southlake, Texas
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Wasn't acknowledged or greeted by hotel staff upon entrance, which is strange because most hotels, etc. are pretty good about this. Had issues with key cards three times upon checkin, but finally got resolved 30 minutes later. Hotel was clean and quiet. Beds were comfy. Breakfast was great.

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lafayette
Contributor
15 reviews 15 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 20, 2014

The hotel is an older hotel, but still in great shape. The front desk staff was extremely friendly and very quick check in and check out process. Did not have any problems with my stay, the room was clean and very nice and comfy. Breakfast was great, the food was replenished and always hot and ready. Would definitely stay here... More

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HIEOrange, Manager at Holiday Inn Express Hotel & Suites Lafayette, responded to this review

Thank you for taking the time to post a review, It was a pleasure to have hosted you recently. We are so thrilled you enjoyed your stay. We love hearing good feedback, I will share this with the other staff. And remember if your down in our area again, we love to have you back. Thank you, Jack Patel Manager More

temple
Contributor
13 reviews 13 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed June 22, 2014

Hotel did not have 2Q beds per our reservation. We chose the hotel because we needed 2Qs and many others were sold out in Baton Rouge, so we drove out of our way due to that room type. The front desk employee did not have our room per our credit-card secured reservation. She was extremely rude as I told her... More

Was this review helpful? Yes 1
Blake M, General Manager at Holiday Inn Express Hotel & Suites Lafayette, responded to this review

Dear Templetx First, thank you for your stay, and your review. I was concerned to hear about the level of service that you experienced during your stay. We are using this situation as an example to further improve our customer service on all levels. Additionally, while we try our best to provide for room type requests, we sometimes encounter situations... More

Kingston-upon-Hull, United Kingdom
Top Contributor
86 reviews 86 reviews
14 hotel reviews
188 helpful votes 188 helpful votes
4 of 5 stars Reviewed May 12, 2014

We booked into here as a lay over whilst traveling around the southern states of America. The hotel was very well present with very warm and welcoming staff who were very helpful in all of our inquires. The room was very spacious, clean and we'll maintained a credit to the housekeeping team, the breakfast was as in most HI places... More

Was this review helpful? Yes 2
Blake M, General Manager at Holiday Inn Express Hotel & Suites Lafayette, responded to this review

Dear Enigmaman15, On behalf of our entire staff, thank you for your stay with us. We are happy that you enjoyed it. I have forwarded your comments to our housekeeping department, and our front desk team, so that we may continue to provide service that meets our guest's standards and expectations. We look forward to serving you again in the... More

Ruston, Louisiana
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 28, 2014 via mobile

Terribly disappointed in our recent stay at this hotel. First, the daytime front desk person was extremely rude and not helpful when it wasn't convenient for him. Secondly, the room had some serious issues. I will post pictures, but these are some of the things that were found that are TOTALLY unacceptable for a room listed as a "suite". Observations... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lafayette, responded to this review

Dear Jasminejb, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More

Top Contributor
71 reviews 71 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 2, 2014

the lady at check-in was very impersonal and bland. the lady at check out and the breakfast host were very friendly and polite. the room was clean, but there were black marks on the walls that probably could have been wiped off, there was also rust in the tub near the drain, other than that, the room was great. the... More

Was this review helpful? Yes 1
Lafayette, Louisiana
1 review
5 of 5 stars Reviewed August 9, 2013

I was in the midst of relocating to Lafayette from FL and arrived with my family to a disastrous house that was unfit for occupancy. We left immediately and drove around the area, trying to figure out our next step and stopped at the Holiday Inn Express on Ambassador Caffery for wifi access. The front desk person was NADILY who... More

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Friendswood, Texas
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 1, 2013

This hotel sets its self apart from the others with its staff. I have seen the desk the maintenance guy that wears the cool hats and the breakfast lady who always tells everyone "hi ya'll". Cookies and coffee (Peanut Butter!) are served in the evening and it is within walking distance of Chilis Zeus and La Pizzeria and Charley G's.

Was this review helpful? Yes 2
Daniel A, General Manager at Holiday Inn Express Hotel & Suites Lafayette, responded to this review

Dear Shammwow, Thank you so much for your kind words. You truly picked up on the essence of what my staff and I try to accomplish each and every day. With so many properties to choose from these days, the people are what set them apart and make the difference. My staff and I take great pride in the service... More

Houston, Texas
Top Contributor
141 reviews 141 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 13, 2013

I stayed there a week for business almost overshooting the entrance numerous times without my GPS. Small sign and driveway set back from the road. The staff were great, no issues with anything. They only have WiFi in rooms and no option for wired connection...sucks! Signal was fine until it was peak time and dropped regularly! Otherwise, nice location to... More

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Additional Information about Holiday Inn Express Hotel & Suites Lafayette

Address: 3903 Ambassador Caffery Pkwy, Lafayette, LA 70503
Phone Number:
Location: United States > Louisiana > Lafayette
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lafayette 2.5*
Number of rooms: 84
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Also Known As:
Holiday Inn Express Hotel And Suites Lafayette
Holiday Inn Lafayette
Lafayette Holiday Inn
Holiday Inn Express Lafayette

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