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Holiday Inn Express Hotel & Suites Lafayette

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3903 Ambassador Caffery Pkwy, Lafayette, LA 70503
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Holiday Inn Express Hotel & Suites Lafayette
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Holiday Inn Express Hotel & Suites Lafayette
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50 reviews from our community

Traveler rating
    16
    14
    10
    4
    6
See reviews for
16
8
7
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (50)
  • Mar-May only
    (17)
  • Jun-Aug only
    (15)
  • Sep-Nov only
    (12)
  • Dec-Feb only
    (6)
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1 review
2 of 5 stars Reviewed 2 weeks ago

Check In: Pros: Girl was very Friendly and energetic. Cons: I went up to the room and I saw a Do not Disturb in the door ( I knew not to take it out and put my key...that meant the room was Occupied). Given another room (upgrade)but was told that the room was just put back in from OUT Of... More 

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Frisco, Texas
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is a good stop on the way to see the Tabasco factory and Jungle Gardens in New Iberia. Reasonable rates and friendly staff and guests. The only drawback was the room was on the first floor directly behind the front desk. Occasionally the staff would let the door slam during the night and what sounded like a pack... More 

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Lafayette, Louisiana
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed March 3, 2015

Offered a cooperate discount, friendly desk service and patrons, free cookies by the elevator, clean building, grounds and room and wonderful breakfast offerings: what more could you want with this great location? Book now and return often!

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Cairns, Australia
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 26, 2015

Everybody knows about the comfort, the space and cleanness of the Holiday Inn Hotels and this one it's a good sample. Spacious room with a very good bed and a complete bathroom. Definitely it is a excellent choice for short stays with the family or in a business trip.

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whitewater colorado
Top Contributor
79 reviews 79 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 14, 2014

I made a reservation as I had a business appointment (a week-long one!) just next door. This place was pretty much "as the doctor ordered" -- walking distance to my seminar, with a sumptious (well, not toooo sumptious, but more than adequate) breakfast buffet -- with enough choices that I took a muffin, some fruit, yogurt, and chocolate milk to... More 

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Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 20, 2014 via mobile

It's always best to choose Holiday Inn. Always nice and fresh. Staff were friendly. The room was very nice and spacious. Our king bed was so comfortable. Bathroom tubs paint was chipping off but no big deal. Nothing Major. Breakfast was delicious. Recommend this hotel.

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Southlake, Texas
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 7, 2014

Wasn't acknowledged or greeted by hotel staff upon entrance, which is strange because most hotels, etc. are pretty good about this. Had issues with key cards three times upon checkin, but finally got resolved 30 minutes later. Hotel was clean and quiet. Beds were comfy. Breakfast was great.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lafayette, responded to this review

Dear LuvTheBeachTX, Thank you for your review. I appreciate the kind remarks regarding the clean hotel and comfortable beds. I am sorry to hear that on this occasion we failed to meet your expectation particularly with the service you received during check in and key card condition. Please accept my apologies for any inconvenience you encountered. Comments such as yours... More 

lafayette
Contributor
15 reviews 15 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 20, 2014

The hotel is an older hotel, but still in great shape. The front desk staff was extremely friendly and very quick check in and check out process. Did not have any problems with my stay, the room was clean and very nice and comfy. Breakfast was great, the food was replenished and always hot and ready. Would definitely stay here... More 

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HIEOrange, Manager at Holiday Inn Express Hotel & Suites Lafayette, responded to this review

Thank you for taking the time to post a review, It was a pleasure to have hosted you recently. We are so thrilled you enjoyed your stay. We love hearing good feedback, I will share this with the other staff. And remember if your down in our area again, we love to have you back. Thank you, Jack Patel Manager More 

Temple, Texas
Contributor
16 reviews 16 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed June 22, 2014

Hotel did not have 2Q beds per our reservation. We chose the hotel because we needed 2Qs and many others were sold out in Baton Rouge, so we drove out of our way due to that room type. The front desk employee did not have our room per our credit-card secured reservation. She was extremely rude as I told her... More 

Was this review helpful? Yes 1
Blake M, General Manager at Holiday Inn Express Hotel & Suites Lafayette, responded to this review

Dear Templetx First, thank you for your stay, and your review. I was concerned to hear about the level of service that you experienced during your stay. We are using this situation as an example to further improve our customer service on all levels. Additionally, while we try our best to provide for room type requests, we sometimes encounter situations... More 

Kingston-upon-Hull, United Kingdom
Top Contributor
110 reviews 110 reviews
17 hotel reviews
210 helpful votes 210 helpful votes
4 of 5 stars Reviewed May 12, 2014

We booked into here as a lay over whilst traveling around the southern states of America. The hotel was very well present with very warm and welcoming staff who were very helpful in all of our inquires. The room was very spacious, clean and we'll maintained a credit to the housekeeping team, the breakfast was as in most HI places... More 

Was this review helpful? Yes 2
Blake M, General Manager at Holiday Inn Express Hotel & Suites Lafayette, responded to this review

Dear Enigmaman15, On behalf of our entire staff, thank you for your stay with us. We are happy that you enjoyed it. I have forwarded your comments to our housekeeping department, and our front desk team, so that we may continue to provide service that meets our guest's standards and expectations. We look forward to serving you again in the... More 

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