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Fairfield Inn Kenner New Orleans Airport

2.5 of 5
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1801 32nd Street, Kenner, LA 70065
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Fairfield Inn Kenner New Orleans Airport
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Ranked #9 of 14 Hotels in Kenner
A recent review
3 of 5 stars reviewed 1 week ago
HJK13 Clarksville, Tennessee
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160 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Date | Rating
  • English first
  • French first
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  • All months
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  • Mar-May only
    (61)
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Clarksville, Tennessee
Level Contributor
80 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 1 week ago

The physical property is old and outdated. The room was clean, the bed was comfortable. Room a/c never shut off and was noisy, but that helped mask the noise of aircraft overhead (which I expect to hear at a hotel near a major airport). Shuttle service was excellent. Staff was very friendly and helpful. Being as it is close to... More 

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Norman, Oklahoma
Level Contributor
120 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We had a flight cancelled due to weather and were forced to spend not one but TWO extra nights in NOLA (that is another review on Southwest Airlines). Anyway, we stayed the first extra night in the French Quarter and the second night we decided to stay close to the airport. We turned in our rental car, made one last... More 

Was this review helpful? Yes 1
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear kmad26, Thank you for taking the time to review the Fairfield Inn & Suites - Kenner. I am the new General Manager for this property and I would like to extend my deepest apologies for any issues you encountered during your stay at the FFIK. As I am aware that we are currently experiencing set backs with our renovations,... More 

Boston, Massachusetts
1 review
2 of 5 stars Reviewed May 26, 2015

I always thought you could never go wrong with a Marriott property.....but that's not the case with this hotel. This place is horrible. Save your money. I had a one night stay because of a late arrival and I couldn't get out of this hotel fast enough. It was that bad. The room wreaked of mold. Totally not worth the... More 

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Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear bostonproper, Thank you for taking the time to review the Fairfield Inn & Suites - Kenner. As I see that you did not have a pleasing stay with us, I would like to extend my deepest apologies for any issues you may have encountered. The FFIK is currently undergoing renovations, which may cause inconveniences to our guests through the... More 

New Jersey
Level Contributor
226 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
3 of 5 stars Reviewed May 24, 2015

Shabby sums it up. There are some renovations in progress, but there is no way they can address the claustrophobic hallways and outdated, small bathrooms. Breakfast selection wasn't bad but there are too few tables and even fewer chairs. Can't figure that one out! The entire area is simply too small. The staff was nice, especially Nathan at the front... More 

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Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear NJTravelBoy, Thank you for taking the time to review the Fairfield Inn & Suites - Kenner. I would like to apologize that our property did not provide you with more acceptable accommodations during your stay. As we are currently going through a minor renovation with our lobby, we are working diligently to eliminate any inconveniencies or issues that our... More 

Tallahassee, Florida
Level Contributor
108 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 stars Reviewed May 16, 2015

Take a clue from the string of reviews regarding the things that DON'T Work here....today there's no juice machine...and there hasn't been one for more than three weeks....staff has requested management just bring in gallon jugs...to no avail...I'll be back on Wednesday...If there's no juice Thursday morning, it will be my last stay at this hotel...we stay for the convenience... More 

Was this review helpful? Yes 1
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear Gary307, Thank you for taking the time to review the Fairfield Inn & Suites - Kenner. I would like to apologize that our breakfast did not provide you with juice during your stay. I have taken immediate action and resolved this matter by contacting our vendor for the juice machine. They will be arriving this week to reinstall our... More 

Salt Lake City, Utah
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed May 12, 2015

This hotel is much in need of the refurbishing it's undergoing. Staff seemed awfully disorganized when we arrived. Shuttle service worked well. We cannot recommend this hotel, but it was convenient for our early morning flight. The whole place needed a major cleaning. The breakfast was out early, however, and done nicely.

Was this review helpful? Yes 1
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear CLC48, Thank you for reviewing the Fairfield Inn & Suites - Kenner. I would like to apologize that our staff was unorganized during your stay. As we experienced a major three day power outage last week, we have been recovering in all areas to get back into working order. Thank you for your patience and your kind review. We... More 

Sneads Ferry, North Carolina
Level Contributor
177 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed May 11, 2015

Yes it going through a face lift and from first impressions you are saying this was a big mistake. We did not want to spend $300.00 a night in the French Quarter and felt that this was about 20 minutes away and we could take the bus downtown. Our package trip came with this hotel and not needing a 5... More 

Was this review helpful? Yes 1
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear 2antigua, Thank you for taking the time to review the Fairfield Inn & Suites - Kenner. I am pleased to see that our hotel was accommodating for your stay in the Kenner area. I do apologize that our pool was not in working order. Due to the recent storm and power outage, this is an issue we worked diligently... More 

1 review
1 of 5 stars Reviewed May 11, 2015 via mobile

Under major renovation but that wasn't our issue. The pull out couch was horribly uncomfortable, the sheets were obviously used and stained, black hairs in the shower , and AC didn't work. If we had other options we would have left. They do shuttle to the airport

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Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear katey b, Thank you for reviewing the Fairfield Inn & Suites - Kenner. I would like to greatly apologize for the AC unit not working in your room, the cleanliness issues, and the renovations occurring during your stay. As these issues arise, we are working diligently to minimize these types of guest inconveniences. Thank you again and I hope... More 

Charlotte, NC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 3, 2015

Arrived in NOLA at about 7:45 local time, so it was getting dark out, if not already dark. Because of JazzFest, all of the downtown rooms were exorbitantly expensive, so I elected to stay at a place near the airport (read: mistake #1). From all outward indications, this is not a great part of town, and in fact, this area... More 

Was this review helpful? Yes 1
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear hotel_guest_nc, Thank you for taking the time to review our hotel. As I see that you did not have a pleasant experience with our property, I would like to greatly apologize. At the Fairfield Inn & Suites, we pride ourselves in providing the very best hospitality services possible. Obviously, we did not follow through with this promise to you.... More 

New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 22, 2015

I note another review highlighted the "very helpful" front desk. Joshua in particular gets you in to your room quickly after a long flight and then anticipates your needs as to directions, activities, facilities of the hotel, besides making you feel welcome. In fact, I make a point of returning to that hotel instead of staying in the Quarter. Not... More 

Was this review helpful? Yes
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear charleslexie, Thank you for taking the time to review our hotel! I am so pleased to see that Joshua and Waldina stood out as exceptional guest service agents. I will be sure to inform the team of your commending words. We hope that you stay with us again in the future! More 

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