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Fairfield Inn Kenner New Orleans Airport

2.5 of 5
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1801 32nd Street, Kenner, LA 70065
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1 room 1 guest
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Fairfield Inn Kenner New Orleans Airport
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167 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Spanish first
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  • All months
    (167)
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    (61)
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Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff was amazing,the breakfast was great,small pool area,carpet dirty,hairs on the pillow,HOUSEKEEPERS BANGING ON THE DOOR.After I said someone is in here then she stopped trying to barge in the door ,then apologize d once I went to go complain to the front desk .Shower was nasty ,old and a spider on the wall.good WiFi

Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear shiretta b, Thank you for taking the time to review your stay at the Fairfield Inn & Suites - Kenner. I am so pleased to see that our staff and breakfast left a positive impression for you. I would like to greatly apologize for the housekeeper disturbing you as well as the issues you encountered in your room. As... More 

New York City, New York
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Friendly Staff! Hotel was recently renovated and the lobby area looks nice. Free Wi-Fi, breakfast which saved some travel dollars. The shuttle takes you to and from the airport within 2 miles and that is what I needed for this trip. Comfortable bed!

Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear Simon G, Thank you for taking the time to review your experience at the Fairfield Inn & Suites - Kenner New Orleans Airport. I am so pleased to see that you had an enjoyable stay. As we strive to provide excellent customer service to each of our guests, our guest feedback is so important to us. We hope that... More 

2 reviews
2 of 5 stars Reviewed July 26, 2015

As always the Points seem negative; • Rooms AC is noisy. • TV has no volume. • Internet is unreliable. • Walls are paper thin, I could hear the couple next door arguing and making up. On a plus note. • It's cheap. • Staff seemed reasonably friendly.

Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear Maxstag, Thank you for taking the time to review your experience at the Fairfield Inn & Suites - Kenner New Orleans Airport. I would like to greatly apologize for the points of negativity you encountered during your stay. As we now have a new management team on property, each of our department heads are working diligently to resolve all... More 

Aiea, Hawaii
Level Contributor
454 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
4 of 5 stars Reviewed July 23, 2015

We chose this hotel because we always gotten reliable service from Marriott branded properties, and this one was close to the airport with a shuttle. We also got a senior citizen rate which also helped. Unfortunately, the shuttle broke down the night before our departure. The hotel semi-subsidized a taxi service to the airport which resulted in a $8/head charge... More 

Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear Shaka_Frank, Thank you for taking the time to review your experience at the Fairfield Inn & Suites - Kenner. I am pleased to see that you had an enjoyable stay. I do greatly apologize for the shuttle going out. We now have it in working order and are back in business. I hope that you will choose to stay... More 

Jackson, Mississippi
Level Contributor
75 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed July 17, 2015

We stayed here for one night, and then left our car parked there when we flew out of MSY for vacation. The front desk staff was very nice and welcoming, room was clean and comfortable, and had a good breakfast. Shuttle drivers were very nice and they got us to and from the airport very promptly. Would do the park... More 

Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear wxinms1, Thank you for taking the time to review your experience at the Fairfield Inn & Suites - Kenner. I am pleased that you find our hotel an enjoyable place to stay while in the area. I have reviewed your comments and will be sharing them with our team. Thank you for your feedback and we look forward to... More 

Lexington, Kentucky
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 13, 2015

I arrived very late and left very early the next morning. The front desk lady was very welcoming and helpful, as was the shuttle driver in the morning. The small suite was nice but a bit dated and very humid. Hard to escape that in New Orleans, I guess, but it was a bit uncomfortable at first.

Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear Toni A, Thank you for taking the time to review your experience at the Fairfield Inn & Suites - Kenner. I am pleased that you find our hotel an enjoyable place to stay while in the area. I have reviewed your comments and will be sharing them with our team. Thank you for your feedback and we look forward... More 

Clarksville, Tennessee
Level Contributor
84 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed June 20, 2015

The physical property is old and outdated. The room was clean, the bed was comfortable. Room a/c never shut off and was noisy, but that helped mask the noise of aircraft overhead (which I expect to hear at a hotel near a major airport). Shuttle service was excellent. Staff was very friendly and helpful. Being as it is close to... More 

Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear HJK13, Thank you for taking the time to review your experience at the Fairfield Inn & Suites - Kenner. I am pleased that you find our hotel an enjoyable place to stay while in the area. I have reviewed your comments and will be sharing them with our team. Thank you for your feedback and we look forward to... More 

Norman, Oklahoma
Level Contributor
137 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed June 2, 2015

We had a flight cancelled due to weather and were forced to spend not one but TWO extra nights in NOLA (that is another review on Southwest Airlines). Anyway, we stayed the first extra night in the French Quarter and the second night we decided to stay close to the airport. We turned in our rental car, made one last... More 

Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear kmad26, Thank you for taking the time to review the Fairfield Inn & Suites - Kenner. I am the new General Manager for this property and I would like to extend my deepest apologies for any issues you encountered during your stay at the FFIK. As I am aware that we are currently experiencing set backs with our renovations,... More 

Boston, Massachusetts
1 review
2 of 5 stars Reviewed May 26, 2015

I always thought you could never go wrong with a Marriott property.....but that's not the case with this hotel. This place is horrible. Save your money. I had a one night stay because of a late arrival and I couldn't get out of this hotel fast enough. It was that bad. The room wreaked of mold. Totally not worth the... More 

Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear bostonproper, Thank you for taking the time to review the Fairfield Inn & Suites - Kenner. As I see that you did not have a pleasing stay with us, I would like to extend my deepest apologies for any issues you may have encountered. The FFIK is currently undergoing renovations, which may cause inconveniences to our guests through the... More 

Florida
Level Contributor
233 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
3 of 5 stars Reviewed May 24, 2015

Shabby sums it up. There are some renovations in progress, but there is no way they can address the claustrophobic hallways and outdated, small bathrooms. Breakfast selection wasn't bad but there are too few tables and even fewer chairs. Can't figure that one out! The entire area is simply too small. The staff was nice, especially Nathan at the front... More 

Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear NJTravelBoy, Thank you for taking the time to review the Fairfield Inn & Suites - Kenner. I would like to apologize that our property did not provide you with more acceptable accommodations during your stay. As we are currently going through a minor renovation with our lobby, we are working diligently to eliminate any inconveniencies or issues that our... More 

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