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Fairfield Inn Kenner New Orleans Airport

2.5 of 5
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1801 32nd Street, Kenner, LA 70065
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Fairfield Inn Kenner New Orleans Airport
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Ranked #9 of 14 Hotels in Kenner
A recent review
5 of 5 stars reviewed 3 days ago
charleslexie New York
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151 reviews from our community

Traveler rating
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    54
    35
    18
    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

I note another review highlighted the "very helpful" front desk. Joshua in particular gets you in to your room quickly after a long flight and then anticipates your needs as to directions, activities, facilities of the hotel, besides making you feel welcome. In fact, I make a point of returning to that hotel instead of staying in the Quarter. Not... More 

Was this review helpful? Yes
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear charleslexie, Thank you for taking the time to review our hotel! I am so pleased to see that Joshua and Waldina stood out as exceptional guest service agents. I will be sure to inform the team of your commending words. We hope that you stay with us again in the future! More 

Minden, NV
Top Contributor
122 reviews 122 reviews
53 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Checked in pre cruise for one night - had read the recent reviews which had us wondering......but upon check in was greeted by a very nice young lady and all was good from there. The lobby/breakfast area was being remodeled, and they did apologize in advance, but it wasn't a problem for us. The room was clean and well decorated,... More 

Was this review helpful? Yes
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear Beave8920, I would like to thank you for the kind words you have expressed about our team and our property. As you mentioned, we are currently going through a renovation, so we are doing our very best to accommodate all of our guests. I appreciate your kindness and hope to see you again in the future! More 

California
1 review
3 of 5 stars Reviewed 4 days ago NEW

So I missed my flight back home and rather than going over the river to my families house I decided to pick a hotel closer to the airport. I was irritated with all the packing and dropping off there rental and then dealing with a toddler however, we were greeted by the shuttle service and Mr. Tommy picked us up.... More 

Was this review helpful? Yes
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear Millie M. Thank you for taking the time to review your experience at the Fairfield Inn & Suites - Kenner. Though I am truly apologetic that you had such a rough flight and that our hotel is currently in a renovation stage, I am pleased to see that you enjoyed your stay and that Tommie was so helpful. Our... More 

Contributor
16 reviews 16 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have stayed in hotels while they were being remodeled but not like this one. There is no lobby. It has been gutted completely. The rooms are very outdated. We had to turn off the air conditioning. It sounded like a helicopter was flying in our room. The WiFi did not work at all period. Bed was horrible. Bad experience!

Was this review helpful? Yes
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear nmjensen, Thank you for taking the time to review our hotel in regards to your stay with us. I would like to apologize for the inconvenience of our hotel lobby being remodeled. As I know this may not be the most convenient experience for our guests during the process, I do believe that the end result will greatly boost... More 

Denver, Colorado
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My family stayed here before our recent cruise, and the staff were very helpful in arranging our ride to the cruise terminal in the morning with a safe, reasonably priced driver. It did take some time for the shuttle to arrive at the airport (30 minutes) so I would recommend you phone shortly after you land. I also noticed new... More 

Was this review helpful? Yes
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear Jeff33388, Thank you for taking the time to review your recent stay at the Fairfield Inn & Suites - Kenner. I am so pleased to see that your stay was enjoyable. I hope that you choose our hotel again in the future for your next cruise adventure! More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I'm a Marriott girl at heart and this property lived up to the Marriott quality I expected. From the pick-up at the airport to the drop-off 4 days later the combination of the New Orleans and Marriott friendliness and courtesy was AMAZING. My flight was early and upon request I was allowed to check-in. Breakfast was always hot and they... More 

Was this review helpful? Yes 1
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear Worldwide123, Thank you for your kind remarks regarding the Fairfield Inn & Suites - Kenner. I am so happy to see that your stay was enjoyable and that our staff welcomed you! I do hope that you choose to stay with us in the future! More 

Contributor
18 reviews 18 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

One of the worst Fairfield Inns and I've stayed in many. The elevator was dirty around the corners with scratches on the walls. My room had carpet frayed at the thresholds and chipped paint in many places. The shower was gross. It had a rubber mat in the tub and mildew in every corner. I'm surprised this hotel fits the... More 

Was this review helpful? Yes
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear markfrommedina, Thank you for sharing your experience at the Fairfield Inn & Suites - Kenner. I cannot express how truly sorry I am that you did not have a good experience while staying here. As I am the new GM as of last night, I would love the chance to make this up to you. If you would please... More 

Lafayette, Louisiana
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 4 weeks ago

I stayed at the Kenner Fairfield Inn for 2 nights with my daughter for a volleyball tournament. The hotel was packed both nights. The first night it was filled with robotics students who were allowed to rum around the hotel and outside at the pool talking louder than the landing planes. Calls to managementioned didn't help. The halogen light in... More 

Was this review helpful? Yes
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear Anita H, Thank you for taking the time to share your experience at the Fairfield Inn & Suites - Kenner. I would like to personally apologize that you did not receive the utmost customer service while at our hotel. As I am the BRAND new GM (as of Friday afternoon), I would like to make this up to you... More 

Los Angeles, California
1 review
2 of 5 stars Reviewed 4 weeks ago

I could live with the broken light and tv clicker in my room, but the toilet is terrible. It flushes every minute or so. I called last night. No fix. Call this morning. No fix. Called this afternoon. No fix. Called again tonight. No fix.

Was this review helpful? Yes
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear Garrett T, Thank you for taking the time to inform us of your experience at the Fairfield Inn & Suites - Kenner. I would like to greatly apologize that you had broken electronics and a broken toilet during your stay. As I am the new GM for this property, I am appalled that this issue was not resolved accurately.... More 

Senior Contributor
37 reviews 37 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 4, 2015

This property is old and tired. Poor service and generally not clean. Definitely not up to marriott standards. It's convenient because it is close to the airport, however, I wouldn't even chance it. There are better options if you're looking to stay near the airport.

Was this review helpful? Yes
Sergio B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear Mr. Gruffco, Thank you for taking the time from you’re busy schedule to share your thoughts regarding these issues that you had to encounter. I'm extremely embarrassed that something so basic had to make your experience uncomfortable in our guest room. I can guarantee my team is very appreciative of your comments and bringing them to our attention. I... More 

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