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Fairfield Inn Kenner New Orleans Airport

2.5 of 5
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1801 32nd Street, Kenner, LA 70065
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Fairfield Inn Kenner New Orleans Airport
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Ranked #9 of 14 Hotels in Kenner
A recent review
3 of 5 stars reviewed 3 days ago
markfrommedina
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145 reviews from our community

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    34
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
18 reviews 18 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

One of the worst Fairfield Inns and I've stayed in many. The elevator was dirty around the corners with scratches on the walls. My room had carpet frayed at the thresholds and chipped paint in many places. The shower was gross. It had a rubber mat in the tub and mildew in every corner. I'm surprised this hotel fits the... More 

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Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear markfrommedina, Thank you for sharing your experience at the Fairfield Inn & Suites - Kenner. I cannot express how truly sorry I am that you did not have a good experience while staying here. As I am the new GM as of last night, I would love the chance to make this up to you. If you would please... More 

Lafayette, Louisiana
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 1 week ago via mobile

I stayed at the Kenner Fairfield Inn for 2 nights with my daughter for a volleyball tournament. The hotel was packed both nights. The first night it was filled with robotics students who were allowed to rum around the hotel and outside at the pool talking louder than the landing planes. Calls to managementioned didn't help. The halogen light in... More 

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Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear Anita H, Thank you for taking the time to share your experience at the Fairfield Inn & Suites - Kenner. I would like to personally apologize that you did not receive the utmost customer service while at our hotel. As I am the BRAND new GM (as of Friday afternoon), I would like to make this up to you... More 

Los Angeles, California
1 review
2 of 5 stars Reviewed 1 week ago

I could live with the broken light and tv clicker in my room, but the toilet is terrible. It flushes every minute or so. I called last night. No fix. Call this morning. No fix. Called this afternoon. No fix. Called again tonight. No fix.

Was this review helpful? Yes
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear Garrett T, Thank you for taking the time to inform us of your experience at the Fairfield Inn & Suites - Kenner. I would like to greatly apologize that you had broken electronics and a broken toilet during your stay. As I am the new GM for this property, I am appalled that this issue was not resolved accurately.... More 

Senior Contributor
36 reviews 36 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This property is old and tired. Poor service and generally not clean. Definitely not up to marriott standards. It's convenient because it is close to the airport, however, I wouldn't even chance it. There are better options if you're looking to stay near the airport.

Was this review helpful? Yes
Sergio B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear Mr. Gruffco, Thank you for taking the time from you’re busy schedule to share your thoughts regarding these issues that you had to encounter. I'm extremely embarrassed that something so basic had to make your experience uncomfortable in our guest room. I can guarantee my team is very appreciative of your comments and bringing them to our attention. I... More 

Beijing, China
Top Contributor
105 reviews 105 reviews
51 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is just fine for 1 night, clean and everything as expected...except for the beds: 2 doubles instead of 2 queens?! Odd. Breakfast starts at 7am, I think it's a bit late for a hotel near the airport with so many people having early flights (cold stuff is out early though, no eggs/....) Staff is friendly. I left a... More 

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sergio b, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear IlariaK, Thank you for taking the time from you're busy schedule to share thoughts about the uncomfortable situation that you had to encounter during recent stay. As we pride ourselves on delivering a memorable hotel experience, I am extremely embarrassed that something so basic had to make your experience dreadful. We obviously have fallen short of your expectations during... More 

Missouri50
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 17, 2015

I stayed at this hotel prior to an early morning flight home from a business trip. Since it was around Mardi Gras time I wanted to get out of the French Quarter area the night before my morning flight. This hotel is a typical Fairfield Inn but is an older model. The rooms were efficient and clean and the staff... More 

Was this review helpful? Yes 1
sergio b, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear, Missouri50 Thank you for sharing your experience at our lovely home. Our mission every day is to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we are meeting expectations. Your feedback is an excellent way to educate and retrain our team in areas that we need to improve. The... More 

Philadelphia, Pennsylvania
Top Contributor
477 reviews 477 reviews
30 hotel reviews
161 helpful votes 161 helpful votes
3 of 5 stars Reviewed February 13, 2015

The Fairfield Inn was good enough for one night. It was clean, it looked like the carpets in the rooms and in the common areas was brand new. The reason it looks so dated is that the walls are a horrendous shade of orange. The bed was uncomfortable and the pillows were ridiculously lumpy, so the night of sleep wasn't... More 

Was this review helpful? Yes 2
Top Contributor
75 reviews 75 reviews
51 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 11, 2015

This Fairfield was not as up to date and spotless like 3 others we stayed at during our road trip. They did have work going on in the lobby when we arrived so they may be updating. The parking lot and front entrance need to be cleaned up, especially the dead plants. On the positive side, the staff was very... More 

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Gainesville, Florida
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed February 4, 2015

First let me start by saying if you get a senior rate that does NOT mean you need a handicapped room! I do NOT want a shower with no door or shower pan so the water runs all over the room. I called the front desk to get a room change and after 50 rings the clerk laughingly answered. We... More 

Was this review helpful? Yes
sergio b, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dromrell, Thank you for taking the time from your busy schedule to share these issue. Your thoughts regarding these mishaps are very important to us and its extremely unfortunate that you had to encounter them during your stay. I'm extremely embarrassed that basic procedures had to make your experience with us uncomfortable. I can assure you my team is very... More 

atlanta
Contributor
13 reviews 13 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 15, 2015

Just finished a three night stay at this direct flight path airport hotel. We have stayed here many times before. We did not have any issues with the wifi for the entire stay nor did we find or see any bugs as previous reviewers have posted. Room was clean and beds were comfortable even if they are true doubles. Toilet... More 

Was this review helpful? Yes 2
sergio b, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

​Mr. BigDave35, Thank you for sharing your experience at the Fairfield Inn & Suites Kenner New Orleans Airport. We appreciate your feedback and are delighted to hear that some of your stay was great but unfortunately we couldn't meet your expectations in other areas. With a spirit to serve, we take great pride in not only meeting, but exceeding all... More 

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