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Fairfield Inn Kenner New Orleans Airport

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1801 32nd Street, Kenner, LA 70065
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Fairfield Inn Kenner New Orleans Airport
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178 Reviews from our TripAdvisor Community

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Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

This is genuinely a bottom of the barrel property. It's lobby is nice but the rest is very old, worn, and has a stench or smell akin to insect repellent or strong chemicals. The fridge in my room buzzed and ticked so loud I unplugged it. The carpet and paint is new but the furniture is from the early 90s.... More 

Helpful?
Thank PeeJayonthego
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

PeeJayonthego, I apologize for any issues that you encountered during your stay. As I am unaware of the shuttle taking so long to pick you up, or the other matters you've mentioned, please reach out to me directly so that I can better provide you with a satisfactory resolution. We do strive to resolve any issues prior to checkout, but... More 

Rockford, IL
Level Contributor
213 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Easy access to airport is best quality. However, you are under the flight path of incoming/outgoing flights and pretty loud (kind of like old Shea stadium in NYC if you remember watching sports on TV). Facility needs an upgrade, frayed on the edges. TV did not work properly, heat/ac also not working properly. Had to call front desk several times

Helpful?
1 Thank BossRino
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

BossRino, It saddens me to see that you did not have a pleasant stay on your last visit to the Kenner-New Orleans area. As we strive to make our guests have a perfect 10 stay, please allow us the opportunity to make your experience a more positive one by reaching out to me directly. Thank you for your review and... More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This property is on the low scale in the Marriott class of properties. It appears to be an older property with a nice enough lobby area but sleeping rooms need some attention. However, the staff was very nice, very helpful and accommodating which causes me to give it an average rating ....

Helpful?
Thank WTCarter1656
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

WTCarter1656, Thank you for taking the time to review your stay at the Fairfield Inn & Suites - Kenner New Orleans Airport. As we have just renovated our lobby area, we are working on each of our room updates as well. I am so happy to see that our staff was accommodating to your needs. We hope to see you... More 

Carson City, Nevada
Level Contributor
175 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Let's keep this in perspective. It's a 4 dot Fairfield Inn it isn't a regular Marriott. I was very pleased with the beds, they were good, the rooms comfortable and TVs had a good selection. The rooms weren't updated yesterday but I suspect in the last 18 months. The hotels snack store needed attention. No diet cola, limited snacks and... More 

Helpful?
Thank Mirgons
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Mirgons, Thank you for taking the time to review your experience at the Fairfield Inn & Suites - Kenner New Orleans Airport. I am so happy that your stay was a positive one. I apologize for the lack of snacks in the Corner Market. I have addressed this issue and we have completely restocked. Once again, thank you and we... More 

Denver, CO
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

This property is unworthy of the Marriott name due both its condition and lackluster service. The bathroom light fixture had dead bugs in it, which were so obvious, it was clear no one cared to clean it. The carpet in the room was slightly sticky to the bare food and smelled dingy. Side note: if you must stay here, opt... More 

Helpful?
Thank Byron W
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Byro W. I am so sorry that you did not have a pleasant stay with us. As we pride ourselves in providing the highest level of hospitality to our guests each day, it saddens me to see that we dropped the ball regarding your stay. Please reach out to me directly so that I can have an opportunity to make... More 

Crestview, Florida
2 reviews
4 of 5 stars Reviewed December 15, 2015

From the time we walked in the door the staff was extremely friendly and ready to help us, even as we were leaving the next morning the cleaning staff spoke to us and wished us a happy holiday (my past experiences, normally the maids ignore you). This is an older hotel but the room was clean and comfortable, plus a... More 

Helpful?
Thank Bobbie H
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Bobbie H, Thank you for your wonderful review! I am so pleased that our team was able to make you feel at home during your time in Kenner. I hope that you will choose to stay with us again in the future! More 

Lexington, Massachusetts
Level Contributor
49 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed December 1, 2015

We stayed here for a few days recently. It was a selection based on where I could use my points for the entire stay in New Orleans - this was one of three that fitted the bill and I wanted a hotel near the airport for easy access after landing and before flying (plus car rental). Location wise - 3*.... More 

Helpful?
Thank globetrottheworld
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Thank you for your review regarding your stay at the Fairfield Inn & Suites - Kenner. I do apologize that our rooms were not as large as expected, but I am pleased that your stay was a good experience for you. I do hope that you will choose to stay with us again, as we do have suites that are... More 

Toronto, Canada
Level Contributor
261 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 643 helpful votes
5 of 5 stars Reviewed November 19, 2015 via mobile

For our first night in town, we decided to stay near the airport since we planned to shop at the Lakeside Mall and eat at Drago's in Metairie. I used my Marriott points to redeem a free room through the Marriott website. I asked for a quiet, upper-floor room. We arrived early at 2:30 pm and had the pleasure of... More 

Helpful?
1 Thank Gigis_mum
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Gigis mum, Thank you so much for your kind words and wonderful review for the Fairfield Inn & Suites - Kenner. It was such a pleasure meeting you! I do hope that we have a chance to meet again in the future and I hope that you choose to stay with us at the Fairfield Inn & Suites - Kenner! More 

Level Contributor
9 reviews
3 hotel reviews
3 of 5 stars Reviewed October 16, 2015 via mobile

We had a king suite which was small with a living room area. The bed was firm ...Good accomedations , clean facility very friendly staff. I guess I was expecting a bit nicer facility for $200+ ....Nice variety for complimentary breakfast & shopping mall 2 blocks away.

Helpful?
Thank ALHaygood
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear AlHaygood, Thank you for reviewing your stay at the Fairfield Inn & Suites - Kenner New Orleans Airport. I am so pleased that you enjoyed your stay. We hope that you stay with us again in the future. More 

Knoxville, Tennessee
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 1, 2015

This was my first time visiting New Orleans. I came in on business and was very pleased by the location of the hotel, friendliness of the staff and the FREE SHUTTLE! The shuttle made my business trip more than just a business trip by offering rides anywhere within a 5 mile radius. I was able to enjoy area restaurants and... More 

Helpful?
Thank Stephanie W
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Stephanie, Thank you for your kind words! I am so excited that your stay with us was a positive experience. I hope that you will stay with us again in the future. More 

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