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Fairfield Inn Kenner New Orleans Airport

2.5 of 5
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1801 32nd Street, Kenner, LA 70065
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Fairfield Inn Kenner New Orleans Airport
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Ranked #9 of 14 Hotels in Kenner
A recent review
3 of 5 stars reviewed 6 days ago
NJTravelBoy New Jersey
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158 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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  • All months
    (158)
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    (61)
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Boston, Massachusetts
1 review
2 of 5 stars Reviewed 4 days ago NEW

I always thought you could never go wrong with a Marriott property.....but that's not the case with this hotel. This place is horrible. Save your money. I had a one night stay because of a late arrival and I couldn't get out of this hotel fast enough. It was that bad. The room wreaked of mold. Totally not worth the... More 

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New Jersey
Top Contributor
223 reviews 223 reviews
58 hotel reviews
158 helpful votes 158 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Shabby sums it up. There are some renovations in progress, but there is no way they can address the claustrophobic hallways and outdated, small bathrooms. Breakfast selection wasn't bad but there are too few tables and even fewer chairs. Can't figure that one out! The entire area is simply too small. The staff was nice, especially Nathan at the front... More 

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Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear NJTravelBoy, Thank you for taking the time to review the Fairfield Inn & Suites - Kenner. I would like to apologize that our property did not provide you with more acceptable accommodations during your stay. As we are currently going through a minor renovation with our lobby, we are working diligently to eliminate any inconveniencies or issues that our... More 

Tallahassee, Florida
Top Contributor
108 reviews 108 reviews
22 hotel reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Take a clue from the string of reviews regarding the things that DON'T Work here....today there's no juice machine...and there hasn't been one for more than three weeks....staff has requested management just bring in gallon jugs...to no avail...I'll be back on Wednesday...If there's no juice Thursday morning, it will be my last stay at this hotel...we stay for the convenience... More 

Was this review helpful? Yes 1
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear Gary307, Thank you for taking the time to review the Fairfield Inn & Suites - Kenner. I would like to apologize that our breakfast did not provide you with juice during your stay. I have taken immediate action and resolved this matter by contacting our vendor for the juice machine. They will be arriving this week to reinstall our... More 

Salt Lake City, Utah
Top Contributor
79 reviews 79 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is much in need of the refurbishing it's undergoing. Staff seemed awfully disorganized when we arrived. Shuttle service worked well. We cannot recommend this hotel, but it was convenient for our early morning flight. The whole place needed a major cleaning. The breakfast was out early, however, and done nicely.

Was this review helpful? Yes 1
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear CLC48, Thank you for reviewing the Fairfield Inn & Suites - Kenner. I would like to apologize that our staff was unorganized during your stay. As we experienced a major three day power outage last week, we have been recovering in all areas to get back into working order. Thank you for your patience and your kind review. We... More 

Sneads Ferry, North Carolina
Top Contributor
165 reviews 165 reviews
13 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Yes it going through a face lift and from first impressions you are saying this was a big mistake. We did not want to spend $300.00 a night in the French Quarter and felt that this was about 20 minutes away and we could take the bus downtown. Our package trip came with this hotel and not needing a 5... More 

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Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear 2antigua, Thank you for taking the time to review the Fairfield Inn & Suites - Kenner. I am pleased to see that our hotel was accommodating for your stay in the Kenner area. I do apologize that our pool was not in working order. Due to the recent storm and power outage, this is an issue we worked diligently... More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Under major renovation but that wasn't our issue. The pull out couch was horribly uncomfortable, the sheets were obviously used and stained, black hairs in the shower , and AC didn't work. If we had other options we would have left. They do shuttle to the airport

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Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear katey b, Thank you for reviewing the Fairfield Inn & Suites - Kenner. I would like to greatly apologize for the AC unit not working in your room, the cleanliness issues, and the renovations occurring during your stay. As these issues arise, we are working diligently to minimize these types of guest inconveniences. Thank you again and I hope... More 

Charlotte, NC
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Arrived in NOLA at about 7:45 local time, so it was getting dark out, if not already dark. Because of JazzFest, all of the downtown rooms were exorbitantly expensive, so I elected to stay at a place near the airport (read: mistake #1). From all outward indications, this is not a great part of town, and in fact, this area... More 

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Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear hotel_guest_nc, Thank you for taking the time to review our hotel. As I see that you did not have a pleasant experience with our property, I would like to greatly apologize. At the Fairfield Inn & Suites, we pride ourselves in providing the very best hospitality services possible. Obviously, we did not follow through with this promise to you.... More 

New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 22, 2015

I note another review highlighted the "very helpful" front desk. Joshua in particular gets you in to your room quickly after a long flight and then anticipates your needs as to directions, activities, facilities of the hotel, besides making you feel welcome. In fact, I make a point of returning to that hotel instead of staying in the Quarter. Not... More 

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Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear charleslexie, Thank you for taking the time to review our hotel! I am so pleased to see that Joshua and Waldina stood out as exceptional guest service agents. I will be sure to inform the team of your commending words. We hope that you stay with us again in the future! More 

Minden, NV
Top Contributor
125 reviews 125 reviews
53 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed April 22, 2015

Checked in pre cruise for one night - had read the recent reviews which had us wondering......but upon check in was greeted by a very nice young lady and all was good from there. The lobby/breakfast area was being remodeled, and they did apologize in advance, but it wasn't a problem for us. The room was clean and well decorated,... More 

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Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear Beave8920, I would like to thank you for the kind words you have expressed about our team and our property. As you mentioned, we are currently going through a renovation, so we are doing our very best to accommodate all of our guests. I appreciate your kindness and hope to see you again in the future! More 

California
1 review
3 of 5 stars Reviewed April 21, 2015

So I missed my flight back home and rather than going over the river to my families house I decided to pick a hotel closer to the airport. I was irritated with all the packing and dropping off there rental and then dealing with a toddler however, we were greeted by the shuttle service and Mr. Tommy picked us up.... More 

Was this review helpful? Yes
Blair B, General Manager at Fairfield Inn Kenner New Orleans Airport, responded to this review

Dear Millie M. Thank you for taking the time to review your experience at the Fairfield Inn & Suites - Kenner. Though I am truly apologetic that you had such a rough flight and that our hotel is currently in a renovation stage, I am pleased to see that you enjoyed your stay and that Tommie was so helpful. Our... More 

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