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Country Inn & Suites By Carlson, New Orleans Airport, LA

#3 of 14 Hotels in Kenner
Certificate of Excellence
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1501 Veterans Memorial Blvd, Kenner, LA 70062 (Formerly Airport Inn; Wingate Inn)
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Country Inn & Suites By Carlson, New Orleans Airport, LA
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Country Inn & Suites By Carlson, New Orleans Airport, LA
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225 reviews from our community

Traveler rating
    106
    60
    31
    12
    16
See reviews for
66
36
16
68
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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    (225)
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    (81)
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    (61)
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    (45)
  • Dec-Feb only
    (38)
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

This is the worst hotel I have ever stayed at. Their signs state breakfast is served until 10:30 and they shut it down at 9:30. Not service dog friendly and threatened us for having a service dog. They broke all the ADA rules for service animals. And if you want a manager to come attack you and cuss at then... More 

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Houston, Texas
1 review
1 of 5 stars Reviewed 5 days ago NEW

Breakfast was awful. Hotel room was humid. Needs lots of remodeling. We put out a do not disturb sign and it was ignored. When we arrived the desk clerk was too busy having a snack and surfing the Internet. He wasn't really friendly either. But seriously, breakfast was not edible and even the coffee was bad.

Review collected in partnership with Country Inns & Suites By Carlson

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GM_CountryInnonline, Manager at Country Inn & Suites By Carlson, New Orleans Airport, LA, responded to this review

Thank you for taking the time to express your thoughts and concerns.Please allow us to apologize for the overall issues you had during your stay including the breakfast. It is discouraging to hear this as we often get compliments on this and it is regrettable that we fell below your expectations. We take all of the feedback we receive very... More 

Anchorage, Alaska
2 reviews
3 of 5 stars Reviewed 1 week ago

Seriously needs updating but clean with nice amenities, Courteous staff and borders the airport. It only took us 5 Mins from the time we left the hotel until we dropped off the rental. I would stay again.

Review collected in partnership with Country Inns & Suites By Carlson

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Montgomery
Top Contributor
170 reviews 170 reviews
28 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 1 week ago

Because this hotel is not in the middle of the action, that's one of the perks !! Located at the end of an airport runway, the only time you hear the planes is when you are outside in the parking lot. The inside of the hotel is so quiet, you don't hear anything going on outside. We stayed in a... More 

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Minneapolis, Minnesota
Top Contributor
60 reviews 60 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here on an overnight as we had a connecting flight the next day. Room was very clean though a bit outdated. Airport noise did not bother us and the hotel was easily accessible from the freeway. The staff we interacted with was friendly and professional. Breakfast was well stocked and the area was tidy. Overall, would stay here again... More 

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1 review
2 of 5 stars Reviewed 1 week ago via mobile

The pictures that are posted are false! Hotel is pretty old. Cracks all in ceiling. Room smelled like it had been smoked in even though it's a non smoking hotel. Air conditioner wasn't working well. Room seemed to be damp and humid. I would not recommend this hotel.

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GM_CountryInnonline, Manager at Country Inn & Suites By Carlson, New Orleans Airport, LA, responded to this review

We thank you for your review of your past stay at our hotel. We appreciate your comments to identify ways we can improve. I understand that you had inconveniences including the A/C unit in your room. I thank you for bringing this to my attention and I can assure you that I have contacted our maintenance crew to take care... More 

St. Petersburg, Florida
Top Contributor
199 reviews 199 reviews
46 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 1 week ago

This place has both good and bad. You have to decide on your own what you need. On the one hand, it is literally on the end of the airport runway, so at certain points, your fillings will rattle inside your teeth. It seems a bit older and worn out than other places (my guess, post-Katrina is last update). On... More 

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Las Vegas
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago

This property needs a thorough cleaning. Also, the furniture needs updating. The picture on the TV as well as the sound was watchable, yet distorted. Customer service training by the early morning front desk agent is needed.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
GM_CountryInnonline, Manager at Country Inn & Suites By Carlson, New Orleans Airport, LA, responded to this review

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that we did not meet your expectations. The feedback we receive from our valued guests,... More 

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