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Doubletree by Hilton Hotel New Orleans Airport

#4 of 14 Hotels in Kenner
Certificate of Excellence
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2150 Veterans Memorial Boulevard, Kenner, LA 70062
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Doubletree by Hilton Hotel New Orleans Airport
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427 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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  • French first
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English first
  • All months
    (427)
  • Mar-May only
    (115)
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    (98)
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    (92)
All months
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed for the national USA Club tournament. We were booked on the Honors floor. We didn't even have a refrigerator. Not sure what Honors meant as another family stayed on another floor with a fridge. The staff was nice and helpful and the welcoming cookies were great. We didn't eat at the restaurant but staff gave us good recommendations... More 

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Baton Rouge, Louisiana
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for a State Family Meeting of the Knights of Columbus. Property was very accommodating. The food was excellent for the three meals. Checking staff was very friendly and professional, especially Eddie. Rooms were large and clean. Fresh linens, clean bath room and dressing area. Accessing this property is a little tricky though because of location at a major... More 

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Festus, Missouri
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We booked the hotel for our volleyball club for a big tournament in New Orleans. The air conditioner would only cool off to 75, the shower did not work, and the view was of an awning. We asked the front desk to fix the ac when we left for the games the next morning. They worked on it while we... More 

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Paducah, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Where do I start? This hotel from the man cleaning the pool, to the staff in the restaurant, to the front desk staff, to the young lady helping me with the meeting room, to the man who helped me get out of the parking lot because my room key wouldn't let me out WERE AWESOME!!!!! I travel all the time... More 

Review collected in partnership with DoubleTree by Hilton

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Waco, Texas
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed here on a two night overnight after flying the bosses into Louis Armstrong. The hotel staff was very friendly. For example, one of the hotel staff members was carrying some luggage from the 8th floor down to the lobby. While we both waited on the elevator, he asked if I had any plans for the evening. I told... More 

Was this review helpful? Yes
Miramar Beach, Florida, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very friendly staff, easy check in and check out, ideal location. They made me feel welcome, followed up with me, and left a nice card for the loss of my grandfather. very thoughtful and kind. Place was clean and well maintained.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you so much for taking the time to comment about your most recent stay and especially to provide such kind remarks about the service you received. I'm glad that we had the opportunity to host you during your visit. We appreciate your business and look forward to serving you again. Once again our condolences - we understand how difficult... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Enjoyed the stay and the staff was courteous and attentive to our needs especially Lateashia she did a great job during breakfast. And the food was good and I would definitely recommend this hotel. Everyone smiled & asked if we needed anything.

Was this review helpful? Yes 1
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

It was wonderful to read such nice comments about your most recent stay. I have passed those comments along to Lateashia and the rest of our staff. Thank you very much for taking the time to provide the feedback. It was our pleasure to serve you and I hope you will allow us the opportunity to do so again on... More 

Baton Rouge, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I try to stay at Hilton family of hotels, as I travel a lot with my job. Always a nice clean room! Most of the time, It's just me, so I use Hampton or Hilton Garden when I can. This box wants me to say more.. The Pool area was not cleaned from the night before, but just some cans... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize you encountered an unacceptable level of cleanliness around our pool area. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience, and we hope you will return to stay... More 

Cordova, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Kindra McGee and Davon Ingram delivers Customer Service at it's finest. Each time I approach the desk I am greeted by name and a given every attention I have come to expect, from beginning to end of my stays. They make me feel like I'm coming home. What an 'A' Team!!!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Please accept my sincere thanks for taking the time to post a review on TripAdvisor about your stay with us.. It is really important to us to know that we're performing up to the standards that we set for ourselves and most importantly to yours. Your kind words on the service you receive from Kindra and Darvonn is much appreciated.... More 

Lake Charles, United States
1 review
3 of 5 stars Reviewed May 27, 2015

Lobby is nice, rooms average. Only hotel in this area charging for parking ($6 per night). Breakfast is not included and very over priced (plan to pay about $15 per person). The warm cookies Double Tree is know for is now prepackaged individually like Ms. Smith's cookies found at convenient stores. Not the same quality!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize you were disappointed in our service and value. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience. I would also like to apologize as it seems you were... More 

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