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Doubletree by Hilton Hotel New Orleans Airport

#4 of 14 Hotels in Kenner
Certificate of Excellence
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2150 Veterans Memorial Boulevard, Kenner, LA 70062
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Doubletree by Hilton Hotel New Orleans Airport
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433 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lima, Peru
1 review
4 of 5 stars Reviewed yesterday NEW

convenient to the airport, clean, friendly, relatively quiet despite closeness to the airport, comfortable rooms. Friendly staff, always greeted with a smile, beds are great. Breakfast is varied, and restaurant quality good.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dallas, Texas, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel was situated close to the airport and many fine dining choices and entertainment options. The rooms were very clean and the beds we very comfortable. I will return for sure on my next visit to NOLA.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Initially, we just wanted a room. We were given a deal on the bed and breakfast package and decided to take advantage of it. So glad we did! Hot food, lots of variety (e.g., omelets, bacon, sausage, potatoes, hot and cold cereal, pastries, etc.), and great wait staff. Everyone has been so attentive and helpful -- we've been here now... More 

Was this review helpful? Yes
Florida
Level Contributor
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

In April my school went to New Orleans and stayed at this hotel. The rooms were fine, they smelled musty though so that was not good, the beds were comfy though and we got a lot of tv channels, the wifi was good too. The bathroom could've been cleaner but what do you expect, and the carpet had stains. The... More 

Was this review helpful? Yes
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize you were disappointed in our service and value. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience, and we hope you will return to stay with us the... More 

Baton Rouge, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

The event organizers and staff arfe fantastic to work with. They handle my ever need for our Conference weekend. The managers did a great job of set up in a timely manner. The food was very good and the staff handling the food was friendly and served us in a very timley maner. The hotel staff at the counter answered... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Please accept my sincere thanks for taking the time to post a review on TripAdvisor about your most recent stay. It is really important to us to know that we're performing up to the standards that we set for ourselves and most importantly to yours. I'm glad that you enjoyed your stay with us.. It was a pleasure to serve... More 

Spartanburg, SC
Level Contributor
79 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Close to the airport, they have a shuttle to and from, a bar, a restaurant, and a nice pool and pool area. No guest laundry, no jacuzzi, and the property overall is pretty dated. The staff is friendly and helpful. Not all of the rooms have fridge and microwave. I'm a diamond traveler with this chain, and will stay here... More 

Was this review helpful? Yes
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thanks so much for posting your review on TripAdvisor. Taking time from your busy schedule to share your experience is valued and appreciated. I’m glad to see that you enjoyed your stay and look forward to hosting you again in the future when you travels bring you back to the “Big Easy”. Sincerely, Weylan Rhame General Manager More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for the national USA Club tournament. We were booked on the Honors floor. We didn't even have a refrigerator. Not sure what Honors meant as another family stayed on another floor with a fridge. The staff was nice and helpful and the welcoming cookies were great. We didn't eat at the restaurant but staff gave us good recommendations... More 

Was this review helpful? Yes
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

It was wonderful to read such nice comments about your most recent stay. Thank you very much for taking the time to provide the feedback. It was our pleasure to serve you and I hope you will allow us the opportunity to do so again on your next visit to the Big Easy. Sincerely, Weylan Rhame General Manager More 

Baton Rouge, Louisiana
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a State Family Meeting of the Knights of Columbus. Property was very accommodating. The food was excellent for the three meals. Checking staff was very friendly and professional, especially Eddie. Rooms were large and clean. Fresh linens, clean bath room and dressing area. Accessing this property is a little tricky though because of location at a major... More 

Was this review helpful? Yes
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you so much for taking the time to comment about your most recent stay and especially to provide such kind remarks about the service you received. I'm glad that we had the opportunity to host you during your visit. We appreciate your business and look forward to serving you again. Sincerely, Weylan Rhame General Manager More 

Festus, Missouri
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

We booked the hotel for our volleyball club for a big tournament in New Orleans. The air conditioner would only cool off to 75, the shower did not work, and the view was of an awning. We asked the front desk to fix the ac when we left for the games the next morning. They worked on it while we... More 

Was this review helpful? Yes
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Please accept my sincerest apologies for any aggravation or inconvenience you experienced during your recent stay with us. We are constantly monitoring the performance of our hotel and measuring it against high service and quality standards. Comments from our guests enable us to continually improve and exceed those standards. Please be confident that we will follow-up on the points you... More 

Paducah, United States
1 review
5 of 5 stars Reviewed 1 week ago

Where do I start? This hotel from the man cleaning the pool, to the staff in the restaurant, to the front desk staff, to the young lady helping me with the meeting room, to the man who helped me get out of the parking lot because my room key wouldn't let me out WERE AWESOME!!!!! I travel all the time... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Please accept my sincere thanks for taking the time to post a review on TripAdvisor about your most recent stay. It is really important to us to know that we're performing up to the standards that we set for ourselves and most importantly to yours. I'm glad that you enjoyed your stay here and hope that you will allow us... More 

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