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Doubletree by Hilton Hotel New Orleans Airport

#4 of 14 Hotels in Kenner
Certificate of Excellence
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2150 Veterans Memorial Boulevard, Kenner, LA 70062
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Doubletree by Hilton Hotel New Orleans Airport
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Doubletree by Hilton Hotel New Orleans Airport
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415 reviews from our community

Traveler rating
    148
    144
    60
    43
    20
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171
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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  • Any
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  • All months
    (415)
  • Mar-May only
    (112)
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    (113)
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    (98)
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    (92)
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1 review
2 of 5 stars Reviewed 4 days ago NEW

I was very disappointed with this Doubletree. Room was unclean in several ways, including mildew in shower/tub, and dirty dresser drawer with dead bug. Staff was nice, but it took three attempts to solve problems, some of which were never addressed. Would not stay here again. Location is good between two major highways, but still a quiet room. Hotel is... More 

Review collected in partnership with DoubleTree by Hilton

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Houston, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

The room was teeny-tiny and the bathroom had some plumbing problem, so it smelled. They didn't treat me well for a Hilton honours member. The appliances in the room were crappy, at best. The iron spilled a whole bunch of water in my clothes. The customer service wasn't up to par. I would absolutely not stay at this hotel again.

Was this review helpful? Yes 1
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize you were disappointed in our service and value. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience, and we hope you will return to stay with us the... More 

Porter, Texas
Top Contributor
70 reviews 70 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is convenient to the airport, and a direct shuttle that pick you up at the airport. The desk was very helpful, but were a bit slow when Airline personnel are staying they seam to be helped first. Room was clean and linens fresh, bathroom was very clean, was was quite and looks like inside of room was recently... More 

Was this review helpful? Yes
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Please accept my personal thank you for taking the time to post a comment on TripAdvisor about your most recent visit to our property and for providing the feedback. I'm glad that you enjoyed your Doubletree Cookie and look forward to hosting you again on your next visit. Sincerely, Weylan Rhame General Manager More 

fruita, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

While the two restaurants we were directed to were not very good (food quality, the service was good), the hotel itself is convenient to the airport, and a direct line, so you can not get lost at 5 am getting to the airport. The desk was very helpful, and wakeup call occurred as promised. Room was clean and linens fresh.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you so much for taking the time to comment about your most recent stay on TripAdvisor and especially to provide such kind remarks about the service you received. I'm glad that we had the opportunity to host you during your visit. We appreciate your business and look forward to serving you again. Sincerely, Weylan Rhame General Manager More 

Maryland
Contributor
16 reviews 16 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I needed a hotel convenient to the airport for an early morning flight, and we were not disappointed in most aspects of our stay at the Doubletree in Kenner. The welcome cookie was to die for, and the room was spacious and comfortable. My only problem was trying to print out my boarding pass on their computer.... More 

Was this review helpful? Yes
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you so much for taking the time to comment about your most recent stay on TripAdvisor and especially to provide such kind remarks about the service you received. I apologize for any inconvenience you may have experience with printing your boarding pass. I have passed your concerns along to the IT people in an effort to prevent this from... More 

Cincinnati, Ohio
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel itself was very nice...but the employees were all so friendly and helpful it made our "Jazz Fest" stay the best that it could possible be. If I'm able to return in the future, I will definitely book this hotel. Beautiful outdoor pool. nicely appointed rooms, fun sports bar and great food at their restuarant River City Creole Grill,

Was this review helpful? Yes 1
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

It was wonderful to read such nice comments about your most recent stay. Thank you very much for taking the time to post a review on TripAdvisor. We are glad we could be a part of your Jazz Fest experience, for it was our pleasure to serve you and I hope you will allow us the opportunity to do so... More 

Lake Charles, Louisiana
Top Contributor
107 reviews 107 reviews
17 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for Two nights and I must say it was Fantastic!! The Staff are So Friendly and let me tell you, The Cookies..........OMG! I went back for seconds "Several" times...... The rooms are Very Clean, the Pool Area is Excellent WITH a bar right next to it and the breakfast buffet is Very Good! My Wife and I... More 

Was this review helpful? Yes
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Please accept my sincere thanks for taking the time to post a review on TripAdvisor about your most recent stay. It is really important to us to know that we're performing up to the standards that we set for ourselves and most importantly to yours. I'm glad that you enjoyed your stay here and hope that you will allow us... More 

Lake Charles, Louisiana
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Named our price on Priceline and got this hotel. All I can say it was excellent all round! Rooms were clean, staff very friendly and their cookies at check in are EXCELLENT :):) pool is 9ft deep which I liked. We also had the breakfast which was ok, not hot enough for my liking but won't detract from the review.we... More 

Was this review helpful? Yes 1
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you so much for taking the time to comment about your most recent stay and especially to provide such kind remarks about the service you received. I'm glad that we had the opportunity to host you during your visit. We appreciate your business and look forward to serving you again. Sincerely, Weylan Rhame General Manager More 

Walnut Cove, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The Double Tree New Orleans Airport is a great experience for the value. The staff are extremely friendly and efficient. It is an easy shuttle to the airport. The rooms are large, clean, and the furnishings in good condition. The floors are quiet and the physical location in relation to the airport limits overall noise.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Please accept my sincere thanks for taking the time to post a review on TripAdvisor about your most recent stay. It is really important to us to know that we're performing up to the standards that we set for ourselves and most importantly to yours. I'm glad that you enjoyed your stay here and hope that you will allow us... More 

Grantham, New Hampshire
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were flying in to New Orleans to take a cruise. The staff was very friendly and helpful. They had cabs ready in the morning to get us to the port. The bed and pillows were so comfortable. My husband and I both commented on the great night's sleep we had. We had the breakfast buffet. It was basic, but... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you so much for taking the time to comment on TripAdvisor about your most recent stay and especially to provide such kind remarks about the service you received. I'm glad that we had the opportunity to host you during your visit and that you both enjoyed a great night’s sleep. We appreciate your business and look forward to serving... More 

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