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Doubletree by Hilton Hotel New Orleans Airport

#2 of 14 Hotels in Kenner
Certificate of Excellence
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2150 Veterans Memorial Boulevard, Kenner, LA 70062
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1 room 1 adult
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Doubletree by Hilton Hotel New Orleans Airport
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528 Reviews from our TripAdvisor Community

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Birmingham, Alabama
Level Contributor
129 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for two nights before leaving on a cruise. The staff was very friendly and helpful. Hotel is convenient to many things. I would stay here again. I will say, this visit was not quite as nice as when we stayed a year ago. The room looked like it needed some refreshing.

Helpful?
Thank S_MadisonsMom
Denver, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Friendly Staff, Great Amenities. Good quality for the money. Location is better for those using the airport but getting downtown and back is not overly priced. The staff is what makes this hotel shine.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Brad S
Level Contributor
16 reviews
6 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

decent place to catch a snooze, especially if traveling through or laying over a day or two, as it is close to airport and has shuttle service. rooms are ok, nothing over the top but nice. the staff are friendly and helpful, also same goes for the dining food is good and service i nice. the bar is ok but... More 

Helpful?
Thank Earl J
Douglasville, Georgia
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago

From FloJo at the front desk to David, Bryana and LaTeasha in the restaurant, you cannot go wrong! They provided a great experience for my family while attending my nephew's wedding! Please look and or ask for them!

Helpful?
Thank 75BillS75
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you so much for taking the time to comment about your most recent stay and especially to provide such kind remarks about the service you received. I'm glad that we had the opportunity to host you during your visit. We appreciate your business and look forward to serving you again. Sincerely, Weylan Rhame General Manager More 

Manchester, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

Joseph Stewart was exceptional in the restaurant, we had a party of 11 and he served us all with such efficiency but personable too. Great job, very impressed :). The lobby staff were so informative with regard to parades for Mardi gras and the barman Folstow was one of the best I have ever come across. After a long work... More 

Helpful?
Thank SharonC41
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Please accept my sincere thanks for taking the time to comment on TripAdvisor about your most recent stay. It is really important to us to know that we're performing up to the standards that we set for ourselves and most importantly to yours. I'm glad that you enjoyed your stay here and hope that you will allow us the chance... More 

2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

I was here on business at a seminar which being held at this hotel. I typically choose Marriott when I travel for personal reasons, so I was hesitant about the Doubletree. I will say, it has been very pleasurable. The front desk was very nice and accommodating even when my group had multiple room keys incidents (on our part). We... More 

Helpful?
Thank Thaley1977
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Please accept my sincerest apologies for any aggravation or inconvenience you experienced during your stay. We are constantly monitoring the performance of our hotel and measuring it against high service and quality standards. Comments from our guests enable us to continually improve and exceed those standards. Please be confident that we will follow-up on the points you have outlined to... More 

Dallas, Texas, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is very easy to get to from the airport, has great rooms and a very nice fitness center. Easy access to many good food choices and not too far from the Famous Bourbon Street. I highly recommend this hotel

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jon L
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Please accept my personal thank you for taking the time to comment on TripAdvisor about your most recent visit to our property and for providing the feedback. I'm glad that you enjoyed your stay and look forward to hosting you again on your next visit. Sincerely, Weylan Rhame General Manager More 

Grand Terrace, CA. 92313
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The problems at this hotel started from the moment we arrived. FRONT DESK: Check in clerk did not recognize our Gold Status with so much as a bottle of water, much less an upgrade. Check out was agonizing as well because the only two clerks spent forever working to settle someone's guest bill (only to tell her that she would... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank kalogon
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Please accept my sincerest apologies for any aggravation or inconvenience you experienced during your stay. We are constantly monitoring the performance of our hotel and measuring it against high service and quality standards. Comments from our guests enable us to continually improve and exceed those standards. Please be confident that we will follow-up on the points you have outlined to... More 

Kentwood, Louisiana
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Excellent room service. My room was very comfortable nice and clean how it is suppose too be. Restaurant staff is awesome, as well as there food buffet. These two ladies that had me laughing all morning Nina and Lateashia there great. I would definitely say my stay was worth it and will come back again! Thanks!

Helpful?
Thank SandynBraunScneider
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Please accept my sincere thanks for taking the time to post a comment via TripAdvisor about your most recent stay. It is really important to us to know that we're performing up to the standards that we set for ourselves and most importantly to yours. I'm glad that you enjoyed your stay here and hope that you will allow us... More 

Iowa
Level Contributor
305 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A convenient <10 minute shuttle ride from the airport, the Doubletree offers a comfortable room and convenient access to I-10 if you are traveling to downtown New Orleans. I would agree with another review in stating that I thought the Air Conditioner / Heating unit was little noisy so I ended up shutting it off right before bed. Minimal parking... More 

Helpful?
Thank IA_Hawks
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thanks so much for posting a comment on TripAdvisor. Taking time from your busy schedule to share your experience is valued and appreciated. I’m glad to see that you enjoyed your stay and look forward to hosting you again in the future when you travels bring you back to the “Big Easy”. Sincerely, Weylan Rhame General Manager More 

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