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Doubletree by Hilton Hotel New Orleans Airport

#3 of 14 Hotels in Kenner
Certificate of Excellence
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2150 Veterans Memorial Boulevard, Kenner, LA 70062
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Doubletree by Hilton Hotel New Orleans Airport
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Doubletree by Hilton Hotel New Orleans Airport
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446 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (446)
  • Mar-May only
    (115)
  • Jun-Aug only
    (141)
  • Sep-Nov only
    (98)
  • Dec-Feb only
    (92)
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Atlanta, Georgia, United States
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

room was comfortable. it was very busy with family reunion going on at hotel. pay to park? why can't you just make it part of the room rate. i travel for work and have to break up hotel receipt in multiple categories which adds to my work. i have enough to do.

Was this review helpful? Yes
Kuttawa, United States
4 of 5 stars Reviewed 2 days ago NEW

Overall the hotel is a comfortable and clean hotel. The only issue which is minor is the wireless internet did not work. Since I was travelling on business it is important to have internet availability. I had to use my phone as a hotspot to catch up on work. I contacted the front desk and was told to contact the... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize you were disappointed with our internet service. I have discussed your concerns with my staff and the service provider to better our internet service for all of our guest in the future. We hope you will return to... More 

Houston, Texas
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Pros: free parking, nice warm cookies, staff sweet and southern hospitality I always visit my daughter in New Orleans (student at Xavier U) and am always pleased when Priceline reveals this hotel after my bid!! It's not super ritzy but it is clean, good location and good people.

Was this review helpful? Yes
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Please accept my personal thank you for taking the time to post a review on TripAdvisor about your most recent visit to our property and for providing the feedback. I'm glad that you enjoyed your stay and look forward to hosting you again on your next visit. Sincerely, Weylan Rhame General Manager More 

austin
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Starting off with the good, I got an early check in at 10am. However, this was the only thing that was good. The room was located on HHonors floor so I was expecting the best. NO!!! Room was small and it smelled like mildew from the A/C unit leaking on the carpet. It was soaked and my kids had no... More 

Was this review helpful? Yes
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize you were disappointed in our service and value. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience, and we hope you will return to stay with us the... More 

Ferriday La
1 review
5 of 5 stars Reviewed 2 weeks ago

Close to Airport/shuttle and taxi available Secured parking area for offshore workers Good meals & room service Nice pool & gymnasium Very good business center with printer Fast and easily accessed free internet service Wal-Mart and other stores within walking distance

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you so much for taking the time to comment about your most recent stay and especially to provide such kind remarks about our property. I'm glad that we had the opportunity to host you during your visit. We appreciate your business and look forward to serving you again. Sincerely, Weylan Rhame General Manager More 

San Angelo, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The Hotel staff was very courteous, friendly, and of course professional. They accommodated my every request and the hotel was in immaculate condition. Both these reasons are why my family and I stay at Double Tree Hotels.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Please accept my sincere thanks for taking the time to post a review about your most recent stay. It is really important to us to know that we're performing up to the standards that we set for ourselves and most importantly to yours. I'm glad that you enjoyed your stay here and hope that you will allow us the chance... More 

La Marque, Texas
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We got there 30 minutes before check in time and were told we couldn't check in before check in time in a very rude manner, so we went and sat in our car until the check in time and it was no problem. The room was good and the bed was comfortable. Beware of the parking fee though. There is... More 

Was this review helpful? Yes 1
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you for taking the time to provide your feedback about your most recent stay by posting a review on TripAdvisor. Such feedback is extremely helpful to us and will allow us to focus on the concerns you noted in an effort to improve our product for our guests. Thank you once again for bringing those issues to my attention... More 

PlANO, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel is very clean, the people are very friendly. Since the hotel was not that far from down town New Orleans, it was easy for us to drive ton down town. The value we got was quite good comparing to staying in the hotels that are in down town where you have to pay for parking your car $40/day.... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you for taking time to post a review on TripAdvisor. I was happy to see such wonderful comments about your most recent stay. It was a pleasure to serve you and I hope that we can do so again very soon. Sincerely, Weylan Rhame General Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed here for the Esscence Festival this past weekend and I was floored with the service level in every aspect. The food was outstanding and exceeded my expectations. Our chef Mr. Joe Stewart was superb, I would definitely recommend this hotel to anyone.

Was this review helpful? Yes
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Please accept my sincere thanks for taking the time to post a review on TripAdvisor about your most recent stay. It is really important to us to know that we're performing up to the standards that we set for ourselves and most importantly to yours. I will pass your kind remarks along to Joe and the rest of our staff.... More 

Casco, Maine
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stay here frequently while on business in the area and never have any issues. Free airport shuttle is nice and always quick. Check in is always easy and quick. Staff always nice and helpful. Both the restaurant and bar are nice areas to eat. Rooms are always clean fresh and cool. The in-room A/C units can be noisy, I'm... More 

Was this review helpful? Yes 1
weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you so much for taking the time to comment about your most recent stay and especially to provide such kind remarks about the service you received. I'm glad that we had the opportunity to host you during your visit. We appreciate your business and look forward to serving you again. Sincerely, Weylan Rhame General Manager More 

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