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Doubletree New Orleans Airport

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2150 Veterans Memorial Boulevard, Kenner, LA 70062
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Doubletree New Orleans Airport
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Doubletree New Orleans Airport
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399 reviews from our community

Traveler rating
    140
    138
    60
    42
    19
See reviews for
74
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165
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • Any
English first
  • All months
    (399)
  • Mar-May only
    (96)
  • Jun-Aug only
    (113)
  • Sep-Nov only
    (98)
  • Dec-Feb only
    (92)
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Newellton, United States
1 review
5 of 5 stars Reviewed yesterday NEW

The staff of the Doubletree was extremely helpful in all aspects of my stay and very friendly in their manner and behavior. Even though it is close to the airport I was never disturbed by the noise of palnes taking off or landing.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
New Orleans, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I had to stay at this Hilton for a business function within the Hotel and was pleasantly surprised. My room was very comfortable and quiet. The staff was super friendly and professional. And they have warm cookies 24/7

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
thornton,co, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

hotel is getting a little old. location is getting close to the commercial area. one advantage, it is close to the airport and a rental facility is next door. I could not believe that there was no so much a smidgen of breakfast(complimentary) available. I do not care about a warm cookie.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
weylan, General Manager at Doubletree New Orleans Airport, responded to this review

Thanks so much for posting your review. Taking time from your busy schedule to share your experience is valued and appreciated. Such feedback is extremely helpful to us and will allow us to focus on the concerns you noted in an effort to improve our product for our guests. We want you as our guest and are hopeful that you... More 

DFW, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I am not usually a fan of "airport" hotels. This Doubletree proved to be an exception to the rule. The staff was delightful, pleasant and accommodating. The food was good and the breakfast buffet is bountiful. My room was spotless, comfortable and surprisingly quiet. I highly recommend and will stay here again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
weylan, General Manager at Doubletree New Orleans Airport, responded to this review

Thanks so much for posting your review. Taking time from your busy schedule to share your experience is valued and appreciated. I’m glad to see that you enjoyed your stay and look forward to hosting you again in the future when you travels bring you back to the “Big Easy”. Sincerely, Weylan Rhame General Manager More 

Sugar Land, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

Hotel was clean and staff friendly and helpful. I parked one night in secured parking area and one night in front (unsecured). I was charged $6 per night. I don't mind paying for parking but I intensely dislike surprises. If you are only informed after the fact you can either pay or make a scene. In either case it is... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
weylan, General Manager at Doubletree New Orleans Airport, responded to this review

Allow me to start off by saying thank you for posting your review on TripAdvisor. . Such feedback is extremely helpful to us and will allow us to focus on the concerns you noted in an effort to improve our product for our guests. I apologize if our staff did not relay the information correctly about our relatively new gate... More 

Jacksonville, Florida
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

I was at this hotel last February and the stay was OK. It's an older hotel at the airport and in fair shape. Back in February, I was on the 8th floor, had a decent room and my stay for two nights was pleasant. This past week, I was on the sixth floor. The refrigerator vibrated at night which kept... More 

Was this review helpful? Yes
weylan, General Manager at Doubletree New Orleans Airport, responded to this review

I want to start off by thanking you for taking time to post your review on TripAdvisor, but am disappointed that we clearly did not meet your expectations or ours. I want you to know that we value your business and will use the feedback you provided to improve upon our service and product where we are able to in... More 

Birmingham, Alabama
Top Contributor
93 reviews 93 reviews
14 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here one night before we left on a cruise. The location is very convenient to many things. The staff was excellent. When I checked in, I was greeted warmly. It was a quick process, and we were given warm cookies! How awesome is that. Parking is in the back - which was nice. There is an easy access... More 

Was this review helpful? Yes
weylan, General Manager at Doubletree New Orleans Airport, responded to this review

Thank you so much for taking the time to comment about your most recent stay and especially to provide such kind remarks about the service you received. I'm glad that we had the opportunity to host you during your visit. We appreciate your business and look forward to serving you again. Sincerely, Weylan Rhame General Manager More 

New Orleans, Louisiana
Top Contributor
66 reviews 66 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We went to the Doubletree for a wedding. In the weeks before I received a Email from the hotel asking if I wanted to upgrade my room or add early check in or late check out. So I responded that I would like an upgrade and I would like early check in since the wedding was for 5PM. When I... More 

Was this review helpful? Yes
weylan, General Manager at Doubletree New Orleans Airport, responded to this review

I want to start off by thanking you for taking time to post a review on TripAdvisor about your most recent stay, but am disappointed that you were inconvenienced at check-in. I want you to know that we value your business and will use the feedback you provided to improve upon our service and product where we are able to... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

The staff was very pleasant and helpful throughout my stay. The building is older than others, but in good shape. Yes, the bathroom is small and the AC is a bit loud (older unit). Most importantly, everything was very clean. The room could have used a small refrigerator, but other than that it had just about anything you could need.... More 

Was this review helpful? Yes
weylan, General Manager at Doubletree New Orleans Airport, responded to this review

Please accept my personal thank you for taking the time to post on TripAdvisor about your most recent visit to our property and for providing the feedback. I'm glad that you enjoyed your stay and look forward to hosting you again on your next visit. Sincerely, Weylan Rhame General Manager More 

Jacksonville, Florida
Contributor
18 reviews 18 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stay here for work and it's always a pleasure. You know what to expect and get the same results every time. Everyone is so friendly. The beds are comfortable and the rooms are always clean. The pool looks very inviting but not very private The food however for room service could be a little more consistent. It's good for... More 

Was this review helpful? Yes
weylan, General Manager at Doubletree New Orleans Airport, responded to this review

It was wonderful to read such nice comments about your most recent stay. Thank you very much for taking the time to provide the feedback. It was our pleasure to serve you and I hope you will allow us the opportunity to do so again on your next visit to the Big Easy. Sincerely, Weylan Rhame General Manager More 

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