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All 15 Kenner hotels

Doubletree New Orleans Airport

3.5 of 5 Hotel   |   2150 Veterans Memorial Boulevard, Kenner, LA 70062 (Formerly Radisson Hotel New Orleans Airport)
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Ranked #5 of 15 Hotels in Kenner
A recent review
5 of 5 stars reviewed yesterday
aaw_me Copperas Cove, Texas
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320 reviews from our community

Traveler rating
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    106
    47
    38
    18
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131
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
Copperas Cove, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The staff at the Doubletree New Orleans Airport who assisted us were a pleasure. Danvonn and Serenity provided excellent customer service to us. They both showed that they were concerned for us and our safety. I wish that all hotel staff were as professional as they are. I believe that they provide all their customers with the same care and... More

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Boston, Massachusetts
Top Contributor
89 reviews 89 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This place was only a few miles from the airport and was easy to get to. Room was spacious and the staff courteous. I ate in the pub and it had what I was looking for, cold beer, football on tv, and chicken wings. The bartender was attentive and friendly,. I will return

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

So...Location is great, parking is self-park for free (plenty of parking in back), room is clean. Wi-Fi works for most part in the room (a little slow). Pool is great but they need more towels...rack always empty.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

The air conditioning in the room was very loud. I was informed that they are replacing the air conditioning units, so i requested to change to a room with less noise but the front desk personel could not attend my request. Very poor customer care. I do not recommend this hotel.

Was this review helpful? Yes 1
weylan, General Manager at Doubletree New Orleans Airport, responded to this review

Please accept my sincere thanks for taking the time to post a review about your most recent stay. It is really important to us to know that we're performing up to the standards that we set for ourselves and most importantly to yours. I'm sorry to see that we did meet your expectations and assure you that I will discuss... More

1 review
1 of 5 stars Reviewed 1 week ago

It was very uncomfortable staying there. my kids was play in poor, but whole bunch of Kings and Queens are rude and terrible. took my kids to the room. talk to Manager but he didn't do anything. if they want put you and 4 floor please said no because all those AA up there and I can't sleep at night.

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weylan, General Manager at Doubletree New Orleans Airport, responded to this review

Thank you for taking the time to provide your feedback about your most recent stay and for posting your comments on TripAdvisor. Although I did not understand most of what was written, detailed feedback is extremely helpful to us and will allow us to focus on the concerns you noted in an effort to improve our product for our guests.... More

Montreal, Canada
1 review
2 of 5 stars Reviewed 2 weeks ago

The hotel was experiencing electrical problems; they would have done better to close for the few days of repairs rather than tell guests the problem would be fixed in a matter of hours. It was very uncomfortable staying there. It was actually more comfortable standing outside on the street than being in the lobby.

Review collected in partnership with DoubleTree by Hilton

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weylan, General Manager at Doubletree New Orleans Airport, responded to this review

Please accept my personal thank you for taking the time to comment about your most recent visit to our property and for providing the feedback. Im terribly sorry that you were affected by the electrical repair we were involved in and assure you that all that work is in good order now and will not be a problem for any... More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at the Doubletree New Orleans Airport Hotel as a stopover between flights - we wish we could stay longer! Darvonn and Eddie could not be more welcoming at the front desk. Top quality customer service is usually hard to find, but not here! Clean & comfortable room, minutes to the airport and a complimentary shuttle bus - what... More

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weylan, General Manager at Doubletree New Orleans Airport, responded to this review

It was wonderful to read such nice comments and positive scores about your most recent stay. Thank you very much for taking the time to provide the feedback. It was our pleasure to serve you and I hope you will allow us the opportunity to do so again on your next visit to the Big Easy. Sincerely, Weylan Rhame General... More

Atlanta, Georgia
Top Contributor
108 reviews 108 reviews
37 hotel reviews
82 helpful votes 82 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Being a GOLD member in Hilton, and top level in most of the other major chains, I certainly travel a lot. This hotel, and my experience here ranks at or close to the very bottom of my hotel experiences. This is an old, tired property, that was in need of a facelift and remodeling 10+ (or more) years ago...now it... More

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weylan, General Manager at Doubletree New Orleans Airport, responded to this review

I want to start off by thanking you for taking time to post your comments on TripAdvisor, but am disappointed that we did not meet your expectations. I want you to know that we value your business and will use the feedback you provided to improve upon our service and product where we are able to in order to better... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The customer service at this doubletree is very much appreciated. The front desk Mr. Caesar is such a pleasure to find someone that exemplify they love their job and the people they serve are very important. In the breakfast area all of the servers were excellent. Nena Duplantid, always serves with a smile. Thank you for making our state outstanding.... More

Was this review helpful? Yes 1
weylan, General Manager at Doubletree New Orleans Airport, responded to this review

It was wonderful to read such nice comments and positive scores about your most recent stay and about the associates you came into contact with. Thank you very much for taking the time to provide the feedback. It was our pleasure to serve you and I hope you will allow us the opportunity to do so again on your next... More

New Orleans, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

While the service I received was good, I was not impressed with the room. Our room was right next to some on going construction/maintenance which caused the room and hallway to smell like mold. Overall was not a terrible stay and would stay again if not placed next to construction/maintenance.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
weylan, General Manager at Doubletree New Orleans Airport, responded to this review

Thank you for taking the time to provide your feedback about your most recent stay and for posting your comments on TripAdvisor. Such detailed feedback is extremely helpful to us and will allow us to focus on the concerns you noted in an effort to improve our product for our guests. We will definately make sure and place you in... More

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Additional Information about Doubletree New Orleans Airport

Address: 2150 Veterans Memorial Boulevard, Kenner, LA 70062 (Formerly Radisson Hotel New Orleans Airport)
Phone Number:
Location: United States > Louisiana > Kenner
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree New Orleans Airport 3.5*
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Also Known As:
Doubletree New Orleans Airport Hotel Kenner
Radisson New Orleans Airport
Radisson Hotel Kenner
Radisson Kenner
Kenner Radisson

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