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All 15 Kenner hotels

Doubletree New Orleans Airport

3.5 of 5 Hotel   |   2150 Veterans Memorial Boulevard, Kenner, LA 70062 (Formerly Radisson Hotel New Orleans Airport)
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68%
Ranked #4 of 15 hotels in Kenner
A recent review
3 of 5 stars reviewed 2 days ago
Christopher M New Orleans, United States
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311 people have reviewed this hotel

Traveler rating
    108
    105
    46
    37
    15
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59
46
26
127
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
New Orleans, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

While the service I received was good, I was not impressed with the room. Our room was right next to some on going construction/maintenance which caused the room and hallway to smell like mold. Overall was not a terrible stay and would stay again if not placed next to construction/maintenance.

Review collected in partnership with DoubleTree by Hilton

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New Orleans, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

We stayed for 3 nights - it was great - our room was better then expected - all the staff was very friendly. Location was easy to get to and close enough to several eating places we walked to. When we needed anything and asked the staff they responsed very quickily to our request.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
weylan, General Manager at Doubletree New Orleans Airport, responded to this review

Please accept my personal thank you for taking the time to comment about your most recent visit to our property and for providing the feedback. I'm glad that you enjoyed your stay and look forward to hosting you again on your next visit. Sincerely, Weylan Rhame General Manager More

Tampa
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I was there for a convention. Everythng was well done. I had no problem with accommodations. AI would have liked to have seen a better selection of food choices I realize we were in Louisiana where the foods are noted for the spiciness, but not everyone can eat spices. there was very little on the menu that did not have... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
weylan, General Manager at Doubletree New Orleans Airport, responded to this review

It was wonderful to read such nice comments and positive scores about your most recent stay. Thank you very much for taking the time to provide the feedback. It was our pleasure to serve you and I hope you will allow us the opportunity to do so again on your next visit to the Big Easy. I will definately share... More

Irwin, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

The only thing I was not too happy with, was the van driver who picked me up from the airport. I waved my one arm to flag him down. In response, he waved both of his arms. Later, that same night, he had to pick me up from a diner close to the Double Tree. I had to open the... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
weylan, General Manager at Doubletree New Orleans Airport, responded to this review

Thank you for taking the time to provide your feedback about your most recent stay and for posting your comments on TripAdvisor. Such detailed feedback is extremely helpful to us and will allow us to focus on the concerns you noted in an effort to improve our product for our guests. Thank you once again for bringing those issues to... More

Opelousas, United States
1 review
4 of 5 stars Reviewed 1 week ago

The front desk crew didn't have my reservation on file but they worked with the Hilton Honors folks to make sure I got checked in timely. Many thanks to Eddie for his help. We have stayed here before and will stay again. It is convenient to the Airport and to New Orleans in general. The pool was fun for the... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
weylan, General Manager at Doubletree New Orleans Airport, responded to this review

Thank you for taking time to complete your Doubletree survey. I was happy to see such wonderful scores about your most recent stay. It was a pleasure to serve you and I hope that we can do so again very soon. Sincerely, Weylan Rhame General Manager More

Columbia SC
2 reviews
5 of 5 stars Reviewed 1 week ago

I arrived on August 11th, 2014 and was greeted by a wonderful young man by the name of Chris that picked me up at the airport. I'm in and out of airport shuttles all the time, and this gentleman was a 'cut above the rest'. He was pleasant and professional. Upon checking in at the desk, I was welcomed by... More

Was this review helpful? Yes
weylan, General Manager at Doubletree New Orleans Airport, responded to this review

Please accept my sincere thanks for taking the time to post a review about your most recent stay. It is really important to us to know that we're performing up to the standards that we set for ourselves and most importantly to yours. I'm glad that you enjoyed your stay here and hope that you will allow us the chance... More

Ocean Spsrings, United States
1 review
5 of 5 stars Reviewed 1 week ago

Seems all Hiltons have the same problem. Lighting and closet space. The room was hot and AC would not turn down. The bed was good but to hot to sleep. The bathroom was extremely small with the toilet paper behind you. I actually took it off the roll and set it on the tub.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
weylan, General Manager at Doubletree New Orleans Airport, responded to this review

Thanks so much for posting your review. Taking time from your busy schedule to share your experience is valued and appreciated. I’m glad to see that you enjoyed your stay for the most part and pass along the comments you pointed out. We look forward to hosting you again in the future when you travels bring you back to the... More

St Petersburg, Florida, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

DoubleTree not acceptable, I have used Hilton Hotels whenever I travel, which is often. I will consider changing to another Hotel chain. When I pay top dollar I expect top service. Did not get service for dollar at Double Tree.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
weylan, General Manager at Doubletree New Orleans Airport, responded to this review

Please accept my sincere thanks for taking the time to post a review about your most recent stay. It is really important to us to know that we're performing up to the standards that we set for ourselves and most importantly to yours. I'm sorry to see that we did not meet your satisfaction during your stay and will work... More

Baton Rouge, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

A+ For Hilton. The gentleman who checked me in, Darvonn, made me feel so welcome. My room was clean and the bed felt like heaven. I didn't want to leave. This hotel cares about its customers' experience, and it shows in the little details. I stay at hotels often and the Doubletree exceeded my expectations. There are cheaper options in... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
weylan, General Manager at Doubletree New Orleans Airport, responded to this review

Thank you for taking time to post comments about your stay. I was happy to see such wonderful remarks and especially see that you mentioned the outstanding service received by one of our front desk associates. It was a pleasure to serve you and I hope that we can do so again very soon. Sincerely, Weylan Rhame General Manager More

Broomfield, Colorado
1 review
2 of 5 stars Reviewed 2 weeks ago

This is the second time we have stayed at this hotel. We chose it because the kids enjoyed it the last time because of the cookies. They even asked "Are we staying at the cookie hotel?" We were very disappointed with more than the fact that they did not even offer the trademark cookies upon our arrival. We chose this... More

Was this review helpful? Yes
weylan, General Manager at Doubletree New Orleans Airport, responded to this review

I first want to say thanks for posting your review. Taking time from your busy schedule to share your experience is valued and appreciated. I’m very disappointed that we did not perform as well as we have in the past and will definately address your concerns with my management team in order to improve in those ares you commented about.... More

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Additional Information about Doubletree New Orleans Airport

Address: 2150 Veterans Memorial Boulevard, Kenner, LA 70062 (Formerly Radisson Hotel New Orleans Airport)
Phone Number:
Location: United States > Louisiana > Kenner
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree New Orleans Airport 3.5*
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Also Known As:
Doubletree New Orleans Airport Hotel Kenner
Radisson New Orleans Airport
Radisson Hotel Kenner
Radisson Kenner
Kenner Radisson

38 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Family Hotel in Kenner #4 Business Hotel in Kenner
Hotel Class
Official Description (provided by the hotel)
The DoubleTree by Hilton New Orleans Airport is centrally located just off I-10, just minutes from Louis Armstrong New Orleans International Airport. (MSY) Our airport hotel in Kenner is also within a few miles of the infamous French Quarter as well as downtown New Orleans. Other attractions close-by include Bourbon Street, the Superdome, Historic Rivertown, National World War II Museum, Pontchartrain Center, Treasure Chest Casino, Lafreniere Park and Zephyr's Stadium. Nearby city parks, Plantation and Swamp tours and many restaurants and retail shops are within minutes as well.Our hotel offers amenities such as 24-hour complimentary airport shuttle service, complimentary high-speed internet access, 24 hour fitness center, spacious guest rooms and suites, and a true taste of cajun cuisine at our River City Creole Grill. Look no further for a great stay thant he DoubleTree by Hilton Hotel New Orleans Airport. ... more   less 
Number of rooms
244

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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