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Crowne Plaza Hotel New Orleans Airport

#1 of 14 Hotels in Kenner
Certificate of Excellence
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2829 Williams Blvd, Kenner, LA 70062
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Crowne Plaza Hotel New Orleans Airport
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Crowne Plaza Hotel New Orleans Airport
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390 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
16 reviews 16 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Flight cancelled and i discovered this friendly clean hotel..day time receptionists both friendly and willing to help..rooms very clean..free wifi..free shuttle almost everywhere Missed a flight or have a cancelled flight ..go there

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Louisiana
Top Contributor
58 reviews 58 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

I needed a spot convenient to New Orleans airport with shuttle service for one night and chose this location. Staff was very accommodating, both front desk and restaurant. Room was quiet and had free wifi on 2nd floor. I had breakfast and lunch there. I chose the breakfast buffet and the selection was just right- no wait time. I stayed... More 

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Houston, Texas
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I was only in town for a funeral and I wasn't in my room for long, but the room was comfortable and spacious. The bed was very comfortable. They left me a nice fruit basket and there was coffee and water available in the lobby. It was Jazz Fest and everything was super pricey but this hotel was reasonable and... More 

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New Orleans, Louisiana
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

The gym is Excelent and the pool is very nice everything is clean and comfortable The rooms are clean the hotel is absolutly perfect :) the restaurant service is perfect the foods are very nice absolutly Nice! :)

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Portland, Oregon
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

First I would give it a zero, but that is not possible. I have been a loyal Platinum Ambassador (why did I just pay to renew this memebship?) for years, and after arriving after a day of work and 7 hours of travel I am told at 1230 AM that they oversold and do not have a room for me.... More 

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Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Please accept my sincere apologies that we failed to accommodate your reservation and did not find comparable lodging for you for the night. Our Front Office Manager will personally reach out to you. Ivy Lim, General Manager More 

Indianapolis, Indiana
Top Contributor
84 reviews 84 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

The company I work for gave us no choice except to stay at this particular hotel for an out of town meeting. We arrived earlier than check-in time and were given the choice of a double room or one with no window as the only ones ready. I should have taken the double room. The room was large but it... More 

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Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for your candid review of the hotel. I am sorry that our product failed to meet your expectations. We will keep your comments on file for when we next renovate the hotel. If you return to the New Orleans airport area and would give us an opportunity to recover your goodwill, please call me at 504-463-7009 and I... More 

New Orleans
Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I am a Diamond level Hilton Hhonors member and often use Hotels.com (20 times last year) when a Hilton property is either too expensive or not located where I want to be. Recently, due to bad weather; i.e. Snowstorms up north and tornadoes down south, several airlines cancelled flights and as a result of some poor planing on my part,... More 

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Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for taking time to tell us about your experience while staying at Crowne Plaza New Orleans Airport. I am glad that our staff was able to make your layover a comfortable and pleasant one. I have shared your comment with the entire team and congratulated them for providing good service and meeting your expectations. We hope to serve... More 

Fort Worth, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I really liked this hotel. The bed was comfortable and had wonderful pillows and bedclothes that didn't suffocate me (no down quilt). Got in after walking around all evening and was delighted to find a triple spa treatment package on the bed! A fantastic idea for weary travelers. Very friendly and polite staff. Nice conference facilities. Also had a free... More 

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Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for the awesome review and rating. We hope to serve you again when you next travel to the New Orleans area. Ivy Lim, General Manager More 

Contributor
18 reviews 18 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is an excellent choice for nights when you need to be near the airport. Nice gym and pool, friendly staff, very clean rooms with modern amenities. The bathrooms are also very nice, and I love the crisp, white linens.

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Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for the awesome review! We hope to serve you again when your travels bring you to the New Orleans area. ivy Lim, General Manager More 

Senior Contributor
21 reviews 21 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good hotel situated close to the airport. Rooms hold a high standard. Food is average. Good bar. Friendly staff. Short taxi ride down town, and free shuttle to the airport. Will be happy to return. Good wifi!

Was this review helpful? Yes
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for taking time to review the hotel. I am glad that we are your hotel of choice when in transit to off-shore locations. We look forward to your next visit. Ivy Lim, General Manager More 

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