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Crowne Plaza Hotel New Orleans Airport

#2 of 14 Hotels in Kenner
Certificate of Excellence
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2829 Williams Blvd, Kenner, LA 70062
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Crowne Plaza Hotel New Orleans Airport
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409 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baton Rouge, Louisiana
2 reviews
5 of 5 stars Reviewed yesterday NEW

Loved the hotel. It was clean and comfortable. More than this, the staff was outstanding especially Dinah and Karen in the restaurant. The workout facilities were modern and clean. This will be our go to hotel while in New Orleans.

Was this review helpful? Yes
Mobile, Alabama
Level Contributor
5 reviews
3 of 5 stars Reviewed 4 days ago NEW

Desk Agents were nice and acknowledged my husbands status with the points perk. Room was clean and comfortable. Weird pillows on the bed-some real soft and some real firm and on the small side but comfortable once you found the "right" one. Bar Area OK, In my opinion, premium prices for bottom shelf liquor and wine. Spinach & Artichoke Dip... More 

Was this review helpful? Yes
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for taking time to tell us about your experience so that we may improve our product and services. I am glad that our associates met your expectations and have noted your feedback for improvements. We hope to serve you again when you next visit the New Orleans area. Ivy Lim, General Manager More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for 12 days. Everything was good, rooms were clean, food was good, staff was friendly. Except the case than I got locked out of the room because door lock battery had died. And I had to wait while they come and replace it which was pretty quick.

Was this review helpful? Yes
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for making Crowne Plaza New Orleans Airport home away from home for 12 days! I am glad that we met your expectations. You comment concerning guest room door lock was shared with our maintenance department. We hope to serve you again in the near future. ivy Lim, General Manager More 

New Orleans, Louisiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Victoria and Emily are the best, they are wonderful employees of this fine hotel. The shuttle drivers are awesome, and very helpful. The rooms were nice and clean, and very comfortable. If your in town don't looking for a hotel don't think twice stay here, they will accommodate all of your needs.

Was this review helpful? Yes
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for the awesome review! I have shared your comment with Victoria, Emily and the entire team. Ivy Lim, General Manager More 

Glasgow, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Firstly, I have stayed at many hotels and have given a lot of great reviews. On only two occasions I have felt the need to give a poor review, this is one of those occasions. On check in, the clerk couldn't get rid of us quick enough, no explanation of hotel details eg: fitness centre, pool, resteraunt location or opening... More 

Was this review helpful? Yes
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for taking time to review the hotel so that we may improve our product and services. Please accept my sincere apologies that we failed to meet your expectations and our own internal standards. Your comment was shared and used as a training tool during weekly meetings. Please call me at 504-463-7009 if you would give us an opportunity... More 

Gonzales, Louisiana
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a great hotel - especially for the price! Very close to the airport and they offer shuttle service every half-hour. Located near I-10 and restaurants. The staff is very friendly and make sure you have everything you need. The bed I slept in was crowned so I felt like I was going to roll off the side. The... More 

Was this review helpful? Yes
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for taking time to review the hotel. I am glad that you find us of good value to price paid. I have shared your comment concerning the bed and with our Housekeeping team. We hope to serve you again when your travels bring you back to the New Orleans area. Ivy Lim, General Manager More 

Freehold, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Our flight was cancel and the airline put us up here. We went to the hotel restaurant for dinner and enjoyed an amazing meal. Our hostess, LaVerne was very pleasant and accommodating. A real pleasure to talk with. Dayleen, our server, was very attentive, She overheard my husband wish me a happy birthday and surprised me with a slice of... More 

Was this review helpful? Yes 1
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Happy belated birthday! I have shared your comment wtih Dayleen and Laverne. I am that they made your day better. Ivy Lim, General Manager More 

Boston, Massachusetts
Level Contributor
106 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

5 minute drive to the airport, and they offer a free shuttle. Many stranded travelers and airline crew-members at this hotel. They have a restaurant and bar on-site with some great specials. The staff is extremely friendly and provide great recognition for IHG Rewards Club members. The room was spacious and very clean, but the common spaces of the hotel... More 

Was this review helpful? Yes
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for taking time to review the hotel and for being an IHG Rewards Club member. I am glad that our team members met your expectations during your overnight stay. Ivy Lim, General Manager More 

Birmingham, Alabama
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked two rooms here for a family event. There were several large events here during our stay, and when we checked in, the lobby was very crowded and we wrongly assumed that the hotel would be very noisy; we were wrong! Our rooms were on the second floor, and they were very comfortable, very clean, and very quiet. The... More 

Was this review helpful? Yes
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for taking time to review the hotel. I am glad that you enjoyed your stay with us and we met your expectations. The team looks forward to serving you and your family when you return to the New Orleans area. Ivy Lim, General Manager More 

Casco, Maine
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've stayed here a few times over the years while here on business. Never a bad experience. Free shuttle form airport is nice and quick. Rooms are always clean and fresh. Check in was always quick and easy and staff nice. In room A/C units can be noisy. Not a fan of these anywhere. Have eaten dinner here a couple... More 

Was this review helpful? Yes
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for your repeat business and for the awesome review! I look forward to meeting you on your next business trip. Ivy Lim, General Manager More 

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