We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Hotel New Orleans Airport

3.5 of 5 2829 Williams Blvd, Kenner, LA 70062
Hotel website
Hotel deals
Special Offer
Save on Hotel Packages!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Certificate of Excellence 2014
Crowne Plaza Hotel New Orleans Airport
Professional photos View all
Browse nearby
Crowne Plaza Hotel New Orleans Airport
Write a Review

322 reviews from our community

Traveler rating
    164
    90
    48
    16
    4
See reviews for
47
57
22
134
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (322)
  • Mar-May only
    (94)
  • Jun-Aug only
    (95)
  • Sep-Nov only
    (79)
  • Dec-Feb only
    (54)
All months
Springville, Utah
Top Contributor
111 reviews 111 reviews
21 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago

So apparently the people in New Orleans don't call a hot tub a hot tub. Either that or the driver of the shuttle from the airport and the front desk clerk are not aware that this hotel actually has one. Right next to the pool and quite comfortable. OK, it doesn't have any jets. Maybe that is the difference. Other... More

Was this review helpful? Yes
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you taking the time to review Crowne Plaza New Orleans Airport. I am glad that our staff was able to make your layover in New Orleans a pleasant one. Ivy Lim, General Manager More

Bangkok, Thailand
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Not a good hotel. Rude staff, difficult to find the rooms. Breakfast terrible, Restaurant's a la carte menu is pretty good, rooms are OK, about 10 minute drive from the airport. Overall OK hotel. Fine just for a layover between flights on your journey.

Was this review helpful? Yes
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear PrebenLy: I am embarrassed that we failed to meet your expectations and our own service standards. I have shared your comments with the entire team so that we may improve our service and product. Thank you for taking the time to review our hotel. Ivy Lim, General Manager More

Flushing, Michigan
Top Contributor
103 reviews 103 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

Came to NOLA for a Mississippi River cruise. The hotel was booked for us by the cruise line for the night prior to our embarkation. First impression was that it's just about the cleanest hotel that we've ever stayed in, and we've stayed in some good ones. There was some confusion about the billing, since our stay was prepaid through... More

Was this review helpful? Yes
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for the awesome review! I hope you had great time on the Mississippi River cruise. Ivy Lim, General Manager, More

Iota, Louisiana, United States
1 review
2 of 5 stars Reviewed 1 week ago

Upset by the manager Leah handled this issue. We are staying here for the State Volleyball Playoffs at the Ponchartrain Center. We reserved a block of rooms and were told a certain price for the rooms. When we got our bill we were charged way more for the room than first quoted. Brought it the front desk and thought it... More

Was this review helpful? Yes
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear Kristi M: Please accept my sincere apology that we failed to meet you expectations. Please contact me at 504-467-5677 if you would give us an opportunity to recover your goodwill. Ivy Lim, General Manager More

Nashville, Tennessee
Top Contributor
77 reviews 77 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It's close the airport. Staff was friendly. The hotel restaurant was adequate. Very quiet room in the west tower. The last day there was no hot water, which is annoying, but it got my blood pumping for the day. Don't try jogging in the surrounding area. Use the gym.

Was this review helpful? Yes
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for your candid review. While I am glad that you found our staff friendly, I am sorry that you were inconvenienced by lack of hot water during your stay. Although our Maintenance Department addressed the hot water issue immediate, there was a time lapse before guest could use hot water in guest room. Ivy Lim, General Manager More

New York City, New York
Top Contributor
87 reviews 87 reviews
42 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Crowne Plaza for a night and found it too be a pleasant experience. Service was very good, the room was above average, free wifi worked well and the hotel offered more services than a typical airport hotels, including a well-equipped ftness room and full service restaurant and free parking. The surrounding area also had many restaurants... More

Was this review helpful? Yes
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for taking time to tell us about your stay at Crowne Plaza New Orleans Airport. We are glad that you had a pleasant and productive stay with us. Ivy Lim, General Manager More

Austin, Texas
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for 6 days 5 nights and it was very good.. Very clean and the staff was so nice to the huge group (100 ppl) I was with.. restaurants You can walk to.. I did see a Target near by.. If U want to take a cab downtown (NOLA) its 15 dollars for 3 or more ppl.. It has a... More

Was this review helpful? Yes
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for choosing the Crowne Plaza New Orleans Airport on your recent trip to the Greater Orleans area. Our staff takes your comfort seriously and they are always looking for ways to help you to relax and rejuvenate during your time with us. We are thrilled to hear that you were pleased with our gym and pool facilities. Thank... More

Canon City, Colorado
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked through Priceline and got a very good rate. The hotel was convenient to the airport and included a shuttle. The Room was very comfortable with good amenities. We appreciated the coffee/tea-making facilities.

Was this review helpful? Yes
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for choosing the Crowne Plaza New Orleans Airport on your recent visit to the Greater New Orleans area. The staff here has been tasked with treating each and every guest as though they were a guest in their own home and they truly take that to heart. Thank you for your review of the hotel and we look... More

Senior Contributor
27 reviews 27 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My Husband and I visited the Big Easy for our niece's graduation and to see some family and ofcourse to enjoy the city. I made our reservations through a online site and was a little worried we would be sent to the dungeon room next to the broom closet. Surprise Surprise, when we arrived the Front desk agents welcomed us... More

Was this review helpful? Yes
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for choosing the Crowne Plaza New Orleans Airport on your most recent trip to the Greater New Orleans area. Every member of our staff takes your comfort seriously and goes out of their way to deliver superior service. Thanks again and we look forward to serving you as your future travel bring you back to the Big Easy.... More

Harrison, Arkansas
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 15, 2014

After leaving this hotel and reviewing my credit card statement they charged me the amount for my 2 night stay, charged me another $409.98 for another stay and charged me for 268.00 for another stay. They credited me back for the $268.00 but I have called 3 times to get the charge taken off for the $409.98. Watch your bill... More

Was this review helpful? Yes
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for choosing the Crowne Plaza New Orleans Airport on your recent visit to the Greater New Orleans Airport area. We take your feedback seriously and will be investigating the breakdowns that occurred with the billing issue during your stay to seek solutions that will avoid these situations in the future. If there is anything that we can do... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Crowne Plaza Hotel New Orleans Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel New Orleans Airport

Address: 2829 Williams Blvd, Kenner, LA 70062
Phone Number:
Location: United States > Louisiana > Kenner
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel New Orleans Airport 3.5*
Number of rooms: 292
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Orbitz, Expedia, Travelocity, Priceline, Agoda, Odigeo, Despegar.com, Hotels.com, TripOnline SA and Tingo so you can book your Crowne Plaza Hotel New Orleans Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Kenner
Holiday Inn Kenner
Kenner Holiday Inn

189 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (15)
Viewed
Room/suite (5)
Viewed
Business center/function rooms (2)
Viewed
Other (8)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (149)
Viewed
Amenities (32)
Viewed
Double Double Room (14)
Viewed
Pool (6)
Viewed
Restaurants and Bars (17)
Viewed
Standard King Room (15)
Viewed
Suite (19)
Viewed
The Hotel (46)

Management photos: Courtesy of the property manager

Viewed
All management photos (26)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (5)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (1)
Viewed
Dining (1)
Viewed
Other (10)
Hotels you might also like...
Check In Check Out
Price Your Stay