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Crowne Plaza Hotel New Orleans Airport

#1 of 14 Hotels in Kenner
Certificate of Excellence
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2829 Williams Blvd, Kenner, LA 70062
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Crowne Plaza Hotel New Orleans Airport
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Crowne Plaza Hotel New Orleans Airport
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371 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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memphis area
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We came to the New Orleans area for an event but couldn't afford to stay in the city, so we picked the Crowne Plaza, based on TripAdvisor reviews. We were not disappointed! At first, I was a little wary when we arrived because the hotel is so close to the airport and in a very busy area just off the... More 

Was this review helpful? Yes
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for taking time to provide feedback on our product and service. I have noted your comment on what we do well and our opportunities and have shared them with the entire team. We hope you serve you again when you next return to the New Orleans area. Ivy Lim, General Manager More 

Western,MD
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel did not answer when I called for airport shuttle and had to take cab $15 for 2? miles!!! Hotel personal was very nice when I told them and upgraded our room and gave us extra points. Breakfast buffet was very nice since it was comped with room upgrade, would have bed a little expensive $32 for 2 if we... More 

Was this review helpful? Yes
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for taking time to review the hotel. I am sorry that we failed to answer the phone when you called for shuttle service but I am glad that the team was able to recover your goodwill and had a restful night. Ivy Lim, General Manager More 

Alabaster, Alabama
1 review
1 of 5 stars Reviewed 2 weeks ago

I made the mistake of booking my trip through hotwire! I booked two rooms, for two families, of three persons per family. Two rooms, with four beds, were confirmed. When we arrived, customer service tried to give us two rooms with one king size bed in each room! After much debate on the fact they were wanting SIX PEOPLE TO... More 

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Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Please accept our apologies that we failed to meet your expectations and has caused inconvenience to you and your family. Call me at 504-463-7009 if you would give us an opportunity to serve you again. Ivy Lim, General Manager More 

Ohio
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

I have been staying here over a week on business and this place has been a great place to unwind in the evening. Its convenient location makes it easy to take a cab to the French Qtr for dinner, or run into Metairie for lunch. It is right off of interstate 10 so it couldn't be easier to get to... More 

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Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for the wonderful review. We look forward to serving you again when business takes you to the New Orleans area. Ivy Lim, General Manager More 

Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel previously and was not overly impressed during that stay, but at least it didn't have drama. This time around I had booked my daughter's soccer team at the Hotel through a booking service we were mandated to use by the soccer organization who ran the tournament. Our Coach went back to his room on... More 

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Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for taking time to fill out a review on our hotel. Please accept my sincere apologies that we failed to follow through on refunding the coach's room charge. Please forward my phone number, 504-463-7009, to the team accountant and we will fix the billing error. Ivy Lim, General Manager More 

Rochester, Minnesota
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Rooms were clean. We had a separate catered breakfast each morning that was well staffed, and stocked. It was nothing special, but the food was okay for a hotel breakfast, except the bacon. The bacon was awesome..nice and crispy the was I love it! The morning staff were excellent...fast and friendly. They kept the food flowing each morning. I'd stay... More 

Was this review helpful? Yes
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for the awesome review! We look forward to hosting your next event. Ivy Lim, General Manager More 

Dallas
Contributor
18 reviews 18 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I booked this hotel because it was reasonably priced compared to other hotels in New Orleans and was a little worried about not being in the city, but that did not seem to be an issue. We did not encounter traffic when we headed in, so it only took us around 15-20 minutes to get to both Loyola and the... More 

Was this review helpful? Yes
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for taking time to provide us with feedback for improvement. I have shared your comments concerning guest room AC with our Maintenance Department. The hotel is indeed a good alternative to downtown hotels, since we are only a short distance from the French Quarter and offer free parking. We look forward to your next visit. Ivy Lim, General... More 

Dallas, Texas
Top Contributor
73 reviews 73 reviews
53 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Nice property. Great air conditioning. Friendly staff. Clean room. Comfortable bed. However, we arrived late at night and the proximity to the airport was such that the 6 am departures woke me up. Even a manager at the hotel said they get the noisy airport complaint frequently. However, recommend eating at the Harbor House Seafood and Oyster Bar nearly made... More 

Was this review helpful? Yes
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for taking time to provide us feedback on your stay. While some of the guest rooms facing the airport are impacted when airplanes take off or land, a large number of our rooms are designated quite zone, please request a quite zone room when you do visit us again. Our proximity to the airport is one of the... More 

Lafayette, Louisiana
Top Contributor
52 reviews 52 reviews
29 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is huge considering most of the hotel is only 2 floors. The facility was well maintained and the rooms were nicely decorated. The restaurant had good food and service. All staff were very friendly from the front desk to the housekeeping staff. The FREE wifi was nice. Beds were alright and we liked all of the extra pillows.... More 

Was this review helpful? Yes
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for taking time to review the hotel and provide us with feedback on our product and services. We look forward to serving you and your family again. Ivy Lim, General Manager More 

California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This is a long overdue review. We stayed at the hotel before our cruise last December. We arrived in the morning before our cruise and wanted a place to crash. This hotel has the best service. People are nice and they extended our checkout time to 4:00 pm that day. And special thanks to Bre, Amy, and Shatell who were... More 

Was this review helpful? Yes 2
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for the awesome review! It was shared with Bre, Amy, Shantel and the entire staff. We hope to serve you again in the near future. Ivy Lim, General Manager More 

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