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Hilton New Orleans Airport

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901 Airline Drive, Kenner, LA 70062
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1 room 1 guest
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Hilton New Orleans Airport
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530 Reviews from our TripAdvisor Community

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Traveler rating
    144
    188
    105
    65
    28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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    (530)
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    (142)
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    (130)
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    (143)
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Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Michelle at the front desk treated us very well. She immediately picked up on our needs and took care of everything for us. We were celebrating our anniversary and the hotel sent us a fruit tray to our room. We had a very short wait for the airport shuttle. The hotel is older, but the beds were comfortable and the... More 

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New Orleans, Louisiana
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed last week before an early flight. The hotel has a great and very consistent staff (from previous stays). Lashawn at the Front Desk always makes the guests feel welcome. The pool and the restaurant / bar are clean. The room looked brand new. The 24 hr van service is why we stay here.

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Jackson, Al, United States
1 review
5 of 5 stars Reviewed 1 week ago

This Hilton Is near the New Orleans airport and has a Park and Fly program. The rooms are nice, the staff are very accomodating and the shuttle is very prompt and runs 24/7. I live 3 hours away from the New Orleans airport so I use this hotel frequently at the beginning of my trips when I have an early... More 

Review collected in partnership with Hilton Hotels & Resorts

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New Orleans, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

I may be a bit of a hotel snob by now because I travel so much for work. This hotel was decent and the service entering the hotel was good. The exiting, they never gave me a receipt and when I asked for it, they never emailed one. Then the customer service over the phone to try to get it... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Teresa M, Thank you for your review. I am very sorry about your receipt delivery. We email receipts upon check out and again I am sorry that you did not receive yours. I will share your experience with our staff to improve upon our service to our guests. Thank you again for your feedback. More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Rooms are older and need renovated. The Lobby is very nice and conference rooms ok. Food is Ok also but could be much much better especially with all the people coming in an out they make a TON of money and need to fix the place up. Spend some money Hilton Please ...... This is the first Hotel many see... More 

Was this review helpful? Yes
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Nick B, Thank you for taking the time to provide your feedback. We are undergoing upgrades and soon will embark on guest room renovations. We also just completed a lobby and meeting space renovation. I hope you will get an opportunity as our guest to experience our exciting new changes in the near future. More 

Mobile, AL
Level Contributor
111 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had an early flight on Friday morning, so overnighted here. Good service, good parking access and easy inexpensive eats nearby. I thought the hotel's food was a bit pricey, tho did have a quick breakfast that was tasty and fast.

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Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you for the five star rating and for sharing your experience during your recent stay at the Hilton New Orleans Airport. . As a convenience and cost savings to our Guests, we offer 24 hour on-demand, complimentary airport shuttle service to and from the hotel as well as spacious parking lots with ample, complimentary parking for hotel Guests. We... More 

Melbourne, Australia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Stayed the night before we flew out to Chicago. Chek was less than welcoming. Ice machine floor two was dismantled, then had to walk the other floors in search of a working machine. Ordered a pizza for room service. It arrived 30 minutes later and was the size of a bread and butter plate, barely four small slices, cost $12.... More 

Was this review helpful? Yes 1
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Darren J, Thank you for taking the time to provide the details of your stay. I am very sorry for your disappointment in your stay. I will share your comments with our team so that we may better improve upon our services. I hope that you will provide us a future opportunity to be of service. More 

1 review
4 of 5 stars Reviewed 3 weeks ago

I choose the wrong Hilton, I wanted to be closer to the Dog show so I moved the next day.The staff was very helpful with the move.Right across from the airport. And they have a van pick you up. So call and let them know you need to be picked up.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

We are delighted that you stayed with us at the Hilton New Orleans Airport. The hotel is conveniently located directly across from the Louis Armstrong International Airport and provides complimentary 24 hour airport shuttle service – yes, simply call the hotel for pick-up and within minutes our airport shuttle will pick you up from the Transportation Center. We are happy... More 

Jackson, Mississippi
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We checked into this hotel the Friday evening before our cruise. The hotel was dirty, the stafff was rude, and parking for registered for guest was almost non-existent. We had to park in an illegal parking area by the street. When I brought this to the staff's attention, they did not care, they were rude, and offered no resolution. As... More 

Was this review helpful? Yes 1
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Lou D, Thank you so much for your review. Please accept my apologies for your experience at our hotel and our failure to deliver upon our Brand Promise of ensuring every guest feels cared for, valued and respected. I will share your comments with our staff so that we may better improve our service to our guests. Again, my... More 

Hazlehurst, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

had a wonderful stay, room was nice and comfy. no disturbances. Enjoyed the conference. Staff nice and friendly,gave very good directions. conference was very enjoyable & relaxing. was late getting in and rested well, ready for early morning church conference.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Fantastic! Thank you for the five star rating and for sharing your experience during your recent stay at the Hilton New Orleans Airport – we truly appreciate your review. We are delighted that enjoyed a relaxing stay during your church conference. Our team looks forward to providing each of our Guests with the level of service you can expect from... More 

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