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Hilton New Orleans Airport

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901 Airline Drive, Kenner, LA 70062
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Hilton New Orleans Airport
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Hilton New Orleans Airport
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461 reviews from our community

Traveler rating
    120
    168
    95
    54
    24
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83
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208
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Omaha, Nebraska
Top Contributor
57 reviews 57 reviews
38 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The shuttle to the airport ran continuously at the time of my stay. I didn't have to make a reservation for the shuttle. Unlike some "airport" hotels that run a shuttle only during certain times of the day or only two or three times an hour, this shuttle was as easy to take as an elevator! Also, the hotel is... More 

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Sauk Village, Illinois
Top Contributor
56 reviews 56 reviews
24 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at this Hilton from March 19, 2015 - March 23, 2015. I chose this location because it was the only hotel I could find near the airport offering 24 hour shuttle service. Although I ended up not needing the shuttle service, because I rented a car, I decided not to change my location to the French Quarter area.... More 

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Darmstadt, Germany
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Surprised that this hotel carries the Hilton name.... by far the worst I've stayed in. On the floor My room was on, the walls around the air-conditioning unit were damp with visible mould. Breakfast was poor - the only thing going for this hotel is the proximity to the airport. I will not be returning

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The Woodlands, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Folks were nice but not overly nice as the price of the room should have dictated. I left a few items in the room that still have not been returned. Food was good, bar and waitress was very nice. To much money for the room for the construction going on in the hotel though. Overall a good experience though.

Review collected in partnership with Hilton Hotels & Resorts

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Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you for taking the time to share your experience regarding your recent stay at the Hilton New Orleans Airport. Our Second Line Sports Edition offers some of New Orleans favorite dishes – we are delighted that you enjoyed the food and found the bar and server to be nice! Upon receiving your Trip Advisor posting, I looked into the... More 

Fort Walton Beach, United States
1 review
5 of 5 stars Reviewed 1 week ago

Staff friendly and helpful and sincere to make your stay comfortable and to make you feel welcome. Parking facilities are great and convent. Breakfast was great with the personal touch with a chef to prepare your eggs right there in front of you with a friendly smile.

Review collected in partnership with Hilton Hotels & Resorts

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Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you so much for sharing your feedback regarding your recent stay with the Hilton New Orleans Airport. Our staff prides themselves on ownership of delivering Conrad Hilton’s philosophy of “filling the earth with the light and warmth of hospitality”. In Café LaSalle, you can enjoy the Hilton Breakfast Buffet or a la carte menu items with made-to-order eggs…thank you... More 

alberta canada
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

we had reservation but on approaching the front desk we were told in a loud voice there was no room available. Upon explaining we had reservation we were again told in loud voice there was no rooms available because they sold out the night before. When i asked when would a room be available i was told not sure check... More 

Was this review helpful? Yes 1
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you for your feedback during your recent visit. The attitude of our staff is most important to us as they really make a difference when a guest is selecting one hotel from another and it is disappointing to learn that our front desk staff did not reflect the level of concern that they should have. We sincerely apologize for... More 

Lockport, United States
1 review
5 of 5 stars Reviewed 1 week ago

Dance comp weekend!!! Rooms where nice but a/c was not working right and hot in the room. Great location for the dance comp, just walk down to watch my daughter dance. Great place to stay!!! Food ok at the hotel!!!

Review collected in partnership with Hilton Hotels & Resorts

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Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you for your feedback regarding your recent stay at the Hilton New Orleans Airport. We apologize for any inconvenience you experienced in your room relative to the heating/cooling system. We always encourage our guests to contact our Guest Service Hotline during their stay for any concerns so that any challenge may be immediately addressed – we want you to... More 

North Liberty, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel after our cruise. We were wanting a place with a shuttle and close to the airport. The room was clean and all the furniture in good repair. The staff at the desk were nice. We appreciated the shuttle to and from the airport. There were renovating while we were there so the lobby wasn't as nice... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you for sharing your feedback regarding your recent stay at the Hilton New Orleans Airport. We certainly appreciate you staying with us and we hope you enjoyed a fabulous Cruise! The hotel is conveniently located directly across the street from the Louis Armstrong New Orleans International Airport and for the convenience of our guests, we provide complimentary airport shuttle... More 

Denver, Colorado
Contributor
20 reviews 20 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Hilton Corporate Needs to Intervene Now. I have stayed at this hotel a number of times and each time when you think it couldn't get any worse… it's a complete nightmare. To start, even though the hotel is located directly across the street from the airport, you would naturally think their shuttle service would be expedient - even after phoning... More 

Was this review helpful? Yes 5
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear CA, First of all, thank you for your review of your past stay at our hotel. I always appreciate hearing from my guests - including when comments help identify ways I can improve. I understand that the noise was an issue during your stay - we regret that the ongoing renovation efforts were disruptive to you and as a... More 

Naperville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The accomodations were nice, the srvice was exceptional Thank you Hilton for the nice experience. The room was extremely clean and presentable It conveyed a feeling of home We very much enjoyed our stay at the Hilton at New Orleans airport and will stay at other Hilton Hotels during our future travels largely due to our experience in New Orleans

Review collected in partnership with Hilton Hotels & Resorts

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Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you for your very nice review of the Hilton New Orleans Airport and your loyalty to the Hilton Brand.. We really appreciate you taking time to share your experience with us and we are happy to hear that you enjoyed your time here. Hopefully we will have another opportunity to welcome you back again next time your travels bring... More 

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