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All 15 Kenner hotels

Hilton New Orleans Airport

3.5 of 5 Hotel   |   901 Airline Drive, Kenner, LA 70062
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Ranked #8 of 15 hotels in Kenner
A recent review
5 of 5 stars reviewed 3 days ago
Loren B New Orleans, United States
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318 people have reviewed this hotel

Traveler rating
    75
    116
    73
    39
    15
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58
66
27
140
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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English first
Scottsdale, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

First, we were given a key to an occupied room. Then we waited over an hour for a cab, when the bell and front desk kept telling us 3 minutes, 10 minutes,etc. We flagged one down in the pouring rain, in the street. Also, our cab fare to the port was supposed to be paid for. We found out at... More

Review collected in partnership with Hilton Hotels & Resorts

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New Orleans, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed here at the last minute as all other hotels were booked due to a conference. It was a great place. Clean and comfortable. Really enjoyed it, we would stay here again. Only complaint was it was far from the convention that we were attending.

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1 review
4 of 5 stars Reviewed 1 week ago

Rated the hotel very good but it doesn't have anywhere to eat for you. So, get something to eat before you bring your rental car back! It is a good location for flying out at the airport. Good airport shuttle service.

Review collected in partnership with Hilton Hotels & Resorts

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Southwest Missouri
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

My wife and I were leaving for a cruise out of New Orleans. We drove 12 hours and planned on spending the night before we left in Kenner at the airport Hilton. First we were greeted by a woman who seemed genuinely disinterested in us. We tell her we are here to check in and that we were doing a... More

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Covington., United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I attended a four day retreat at this Hilton recently. The room was nice, clean and airy as well as quiet. I ate all meals at the hotel. The wait staff was great and the food was good. Overall it was a very pleasant experience.

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Medford Lakes, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

The hotel for value and location is a good place to stay. The hotel is past its prime. The property requires to refreshed with new furniture, bedding and decor. The staff is friendly at the desk and the restaurant.

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Franklin, TN
2 reviews
1 of 5 stars Reviewed 3 weeks ago

My tired family and I (2 adults and 2 teen kids) arrived at 12:30am with a guaranteed reservation for 2 double beds only to be given a key to a room with one bed. We had to go back down and tell the front desk that we were given the wrong room. She said there were no other rooms and... More

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Mike W, General Manager at Hilton New Orleans Airport, responded to this review

Thank you for taking the time to share your experience. I apologize that, although it very rarely happens, we were unable to honor your room type request on this stay. I absolutely agree that we could have and should have done more to assist you in finding other accommodations and I will certainly share this experience with my front office... More

Metairie, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Lights missing and not working, wireless phone not working, TV analog and not digital so could not get half of the channels, upholstery torn badly, and bed was not very comfortable. Do not judge Hilton brand by this hotel as I have stayed at many Hiltons, and none were as poorly maintained as this hotel was maintained. It is convenient... More

Review collected in partnership with Hilton Hotels & Resorts

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Mike W, General Manager at Hilton New Orleans Airport, responded to this review

Thank you very much for your response. I am sorry that you found several issues within your room. Please know that the conditions as you described, in no way meet my standards, nor do they meet the standards of Hilton Hotels. I assure you that we maintain a routine repair and maintenance program, but it sounds like this room needs... More

Glasgow, United Kingdom
Top Contributor
133 reviews 133 reviews
94 hotel reviews
201 helpful votes 201 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Had bad flight times in and out of New Orleans so booked this hotel for 2 nights at either end of a business trip. It was not a great experience. No Airport Hotels are great as they cater for that transient one night before moving on brigade so typically take a beating from a lot of movement from guests with... More

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Mike W, General Manager at Hilton New Orleans Airport, responded to this review

Thank you for your response. I sincerely apologize that you found our hotel did not meet your expectations. You are right that as an airport hotel, we do a high volume of business. However, we cater to many groups as well and perform routine maintenance to all areas of the hotel, in order to ensure a great guest experience. Please... More

Alexandria, Louisiana
1 review
1 of 5 stars Reviewed 4 weeks ago

We checked into the hotel with no problems..... when we checked out 2 days later we made sure that everything was cleared as far as our bill, the receptionist assured us that the $381.00 bill was cleared and paid fully with our bank card. Three days later, our bank contacted us for suspicious activities with our card. The Hilton, without... More

Was this review helpful? Yes
Mike W, General Manager at Hilton New Orleans Airport, responded to this review

Thank you for your valued feedback. I am happy to hear that you had a friendly and efficient check in experience. As for your concern about an additional hold after check out, although I was not personally involved, I can assure you that it is not a normal practice at any Hilton Hotel. Please feel free to contact me directly... More

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Additional Information about Hilton New Orleans Airport

Also Known As:
Hilton New Orleans Airport Hotel Kenner
Hilton New Orleans Airport Hotel
Hilton Hotel Kenner
Hilton Hotel New Orleans Airport
Hilton Kenner
Kenner Hilton
Address: 901 Airline Drive, Kenner, LA 70062
Phone Number:
Location: United States > Louisiana > Kenner
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 15 hotels in Kenner
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton New Orleans Airport 3.5*
Reservation Options:
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