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All 15 Kenner hotels

Hilton New Orleans Airport

3.5 of 5 Hotel   |   901 Airline Drive, Kenner, LA 70062
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62%
Ranked #9 of 15 hotels in Kenner
A recent review
5 of 5 stars reviewed 4 days ago
Lydia H San Antonio, Texas, United States
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358 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Convent, United States
1 review
1 of 5 stars Reviewed 3 days ago NEW

Never recommend this hotel. Bad attitude from front desk. Television did not work. Had to stay in handicap room. only one towel. rusted hand rails. Waited forever to have someone pick us up at the airport. Do not stay there. Holiday Inn Express down rood much better.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Terrell V, Thank you for sharing your feedback. I sincerely apologize for the disappointment you experienced from your stay. I have shared your comments with our Team and we will continue to use it as a training tool to better improve our services. I also encourage you to ask for the Manager on Duty or General Manager at any... More

new orleans, United States
1 review
1 of 5 stars Reviewed 3 days ago NEW

room was terribly outdated and the air conditioning system was awful. I thought that since it was a Hilton property it would be great, as i always choose Hilton in my travels. I won't stay there again. ever.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Bryan T, Thank you for taking the time to share your feedback from your stay. I sincerely apologize for the room issues you experienced. We continually make updates to our property throughout the year and we are about to embark on major renovations for our hotel. I hope that you spoke to a member of our management staff during... More

San Antonio, Texas, United States
Contributor
14 reviews 14 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My boyfriend and I stayed a night in New Orleans before our Cruise departed the next day. The hotel was pretty roomie. We had a huge King Size Bed. The room was really clean. We had a nice outside view. It was on a very quiet floor and had the best sleep there. The hotel provided transportation to the Cruise... More

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you so much for the positive feedback from your stay at the Hilton New Orleans Airport. We are delighted you enjoyed the king size bed and had the best sleep before departing for your Cruise. Also, so happy that you both liked our Sleep and Sail Package which does include complimentary shuttle transportation from the airport to the hotel... More

Pittsburgh
Top Contributor
66 reviews 66 reviews
29 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Gave hotel another chance after a not so great stay and I was very happy with the stay. As before the staff was friendly and very knowledgable. Check in and out was wonderful and the I can't say enough about the support at the front desk. Rooms are showing a little age but I was very happy with my room.... More

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you so much for giving the Hilton New Orleans Airport another chance. We are delighted to learn that this visit was a much better experience. The attitude and knowledge of our staff is most important to us as they really make a difference when a guest is selecting one hotel from other and it is refreshing to learn that... More

New Orleans, United States
1 review
4 of 5 stars Reviewed 1 week ago

Nice stay..was able to book hotel the same day without to much of a hassle. Room was a nice size, bathroom was clean, and the restaurant was really good. Only thing I did not like is that there was issue with checkout where they did not read the special requests I placed and hotel staff was not communicating with each... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Anesha J, Thank you so much for your review. I am very glad you found your room clean and spacious and our restaurant to be really good. I am sorry for the discrepancy at checkout but glad it was resolved quickly. We look forward to seeing you again soon. More

Houston, United States
1 review
4 of 5 stars Reviewed 1 week ago

Attended a business meeting at the New Orleans Airport Hilton. The hotel was very clean and surprisingly quiet, as it is located just outside the airport. Room was well appointed and clean, the in-room dining service was quick and the quality was very good, although expensive. Meeting rooms and food/bev service for the meeting was very well done. Overall a... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you for your recent review of the Hilton New Orleans Airport – the positive feedback is very much appreciated. We were especially delighted to learn that you enjoyed the service provided by our Banquet/Culinary Teams for your meeting. Last year, our hotel was recognized by Hilton Worldwide for “Event Excellence in Overall Meeting Satisfaction” - achieved by receiving positive... More

Tulsa, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel had the most courteous and knowledgeable staff that I had the pleasure of communicating with. This Hotel is run by a professional staff with Upper Management very involved with the day to day operations. I will recommend this Hotel to anyone visiting or doing business in the New Orleans area.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you for choosing the Hilton New Orleans Airport and thank you for the positive comments. There is no greater compliment to a hotelier than to have your hotel be recommended by a previous guest. We are delighted that you enjoyed your visit. Thank you for the positive review and we hope to see you again soon. More

Lighthouse Point, FL, United States
2 reviews
2 of 5 stars Reviewed 2 weeks ago

This Hilton is not worth bearing the name Hilton. My room was filthy, desk has sticky stains, carpet had stains, bathroom door was damaged, mold in bathroom grout,.... room 312. Bartender last Tuesday needs an attitude adjustment, in the 2 hours I was there he did not smile, slammed my dinner plate down, turned out to be someone else's dinner....the... More

Was this review helpful? Yes
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Paul W, Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. I have shared your comments with our Front Desk and Housekeeping Teams as well as our bar... More

Friendswood, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel is nice. Fitness facility if fairly robust. The pool needs better lighting for nighttime swimming as it is outdoors. I did have one issue as the coffee shop was closed at 645am - exactly at the time you want your morning coffee. The hotel restaurant is nice and had some decent options.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Pat S, Thank you for your review and for your comments regarding our pool. We appreciate your valuable feedback as it help us to do a better job of providing top-notch service. I apologize for our River Blends coffee shop being closed and we do have complimentary coffee available in our Lobby for early morning guests. I am sorry... More

new york, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

its far from the city and to expansive. the drink is to expansive and there is no internet and you have to pay for it. food is not good too. even the cheapest hotels nowadays has free internet and fridge and freezer and microwave. because when you are with your kids you need it. too much different between their card... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Abbas K, Thank you for sharing your experience. Please accept my sincere apologies for our failing to exceed your expectations. I have shared your comments with our entire team and we will address it again in our upcoming Staff Meetings. Please know we are here to provide exceptional service to our guests 24/7 as you should expect nothing less.... More

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Additional Information about Hilton New Orleans Airport

Address: 901 Airline Drive, Kenner, LA 70062
Phone Number:
Location: United States > Louisiana > Kenner
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton New Orleans Airport 3.5*
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Also Known As:
Hilton New Orleans Airport Hotel Kenner
Hilton Hotel Kenner
Hilton Hotel New Orleans Airport
Hilton Kenner
Kenner Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Number of rooms
317

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