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Extended Stay America - New Orleans - Kenner

2.0 of 5
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2300 Veterans Boulevard, Kenner, LA 70062
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Extended Stay America - New Orleans - Kenner
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Ranked #8 of 14 Hotels in Kenner
A recent review
5 of 5 stars reviewed 4 weeks ago
Tish A
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50 reviews from our community

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    20
    13
    10
    4
    3
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8
10
3
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Metz, France
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

French in visit in LA. Room 106 + near to the airport / not expensive - reception / dirty (dust everywhere, mold in the sink...) For one night ok. We arrived from the airport around 11pm we were tired. No one at the reception desk... I called the reception with my phone then someone came... We slept well. But an... More 

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Manager_11525, General Manager at Extended Stay America - New Orleans - Kenner, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your stay was not pleasant. In response to your feedback, I will be making sure all guest rooms are cleaned and inspected to our company’s high standards as well as working with our front desk staff to ensure that guest requests are responded to in... More 

New Orleans, Louisiana
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

No business office. Continental breakfast = grab n go ? Breakfast barsnack, coffee, muffin, oatmeal....You have to take the grab n go items somewhere else because there is no dining area. Don't forget your shampoo and hair dryer. The overnight female desk clerk was not welcoming. She was more interested talking on her cell phone. Be sure to bring slippers.... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago

two ladies from iowa and one from montana. Stayed here for jazz fest because every where else was super expensive. Our rooms were clean. But the gals at the desk were awesome!!! Due to wicked weather and a fallen tree blocking our exit, they went the extra mile to help us. Bravo girls and thank you! You all should get... More 

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Bunkie
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 3, 2015

I stayed in an extended stay before and was completely grossed out. This one wasn't nearly as bad as the last. The refrigerator hadn't been cleaned on the outside but didn't bother me as much because we weren't going to use it anyway. The bathroom sink was semi clogged...again, we were there for less than 10 hours before catching a... More 

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Atlanta, Georgia
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 31, 2015

I stayed at this hotel while attending a conference in New Orleans. Since I drove from Alabama, I could easily go to New Orleans and come back to Kenner every day. The hotel is very near to the New Orleans International Airport and there are many good restaurants nearby. The room was clean and the staff was very nice.

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1 review
3 of 5 stars Reviewed February 18, 2015

Dirty floor and sheets super loud fan/light made it necessary to not use light in bathroom. Bulbs out. Smoke detector flashed all night. Room smelled like old sweat. But every clerk was super friendly

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Manager_11525, General Manager at Extended Stay America - New Orleans - Kenner, responded to this review

Thank you so much for sharing your experience with us. I apologize for the cleanliness and maintenance issues you experienced during your stay. In response to your feedback I will be making sure that our staff closely inspects rooms before guest arrivals. Still, I appreciate the comments about our friendly staff. Thank you for choosing Extended Stay Hotels. We hope... More 

Seattle, Washington
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 16, 2015

We stayed here just one night after a late night flight into New Orleans last week. Staff was friendly at check in and the room was clean but even simple amenities like coffee, drinking glasses and shampoo were absent. At checkout staff was friendly and helpful in calling a taxi to our next destination. The diner next door is convenient... More 

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Manager_11525, General Manager at Extended Stay America - New Orleans - Kenner, responded to this review

Thank you so much for sharing your experience with us. I apologize that our staff did not notify you about the toiletries and kitchen equipment that were available at the front desk. Still, I am happy to hear that you enjoyed your stay and that our location was convenient for your needs. Thank you for choosing Extended Stay Hotels. We... More 

Whitby, Canada
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 12, 2015

We stayed here for one night just as a stopover because it was really cheap and had decent reviews. We were greeted by a friend front desk clerk, and they even called us about 30 mins after we checked in to make sure we had everything we needed. The room was clean and spacious with a kitchen (which we didn't... More 

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Manager_11525, General Manager at Extended Stay America - New Orleans - Kenner, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding your stay and our friendly staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Atlanta
Top Contributor
155 reviews 155 reviews
92 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed February 3, 2015

I spent 3 nights here. Let me say that I travel for business combined with pleasure, I stay in hotels almost every week for 2-4 nights or more across the S.E.& Midwest so I have experienced the good, the bad & the ugly & I am picky within reason (hate dirt, mold & or stench). The room was basically clean... More 

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Manager_11525, General Manager at Extended Stay America - New Orleans - Kenner, responded to this review

I want to thank you for taking the time to post a review of your experience with us. I truly appreciate your comments regarding your stay and our hotel’s value. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Sussex, Wisconsin
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 7, 2015

W stayed at this location from 12/26/14 to 1/1/15 while visiting New Orleans area. Remember these hotels do not have all the frills of the other big chain hotels, They do offer clean rooms and a grab and go breakfast. The staff in Kenner La. were all extremely friendly and helpful. This was only a 15 to 20 minute drive... More 

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