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Extended Stay America - New Orleans - Kenner

2.0 of 5
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2300 Veterans Boulevard, Kenner, LA 70062
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Extended Stay America - New Orleans - Kenner
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Ranked #8 of 14 Hotels in Kenner
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54 Reviews from our TripAdvisor Community

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Traveler rating
    21
    14
    12
    4
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Atlanta, Georgia
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

2nd stay. Tanya's high-level of customer service makes you feel at home. Tanya (and all staff here) are caring professionals. Not a new hotel, but new does not always = comfort. COLD A/C! Quiet rooms.

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Wasnt the most glamorous or the fanciest but a good place to stay with a good price. Minutes from the downtown fun. Service was first class. Tonya was extremely helpful and took care of our requests! Well done. Would definitely recommend.

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Davenport, Iowa, United States
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 9, 2015

Convenient to the airport, close restaurants nearby, nothing fancy or flashy but clean room and safe place to sleep outside of New Orleans proper. I have stayed here more than once, so it is ok for me.

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Denver, Colorado
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed June 3, 2015

Stayed there on the way back from a wedding to be close to the airport for an early flight. The best I can say (which is meaningful) is that the rooms were very clean and appeared to have been slightly updated. In other words,they weren't raggedy, and apparently have recently been refreshed. However, there is NOTHING in the room as... More 

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Metz, France
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 5, 2015

French in visit in LA. Room 106 + near to the airport / not expensive - reception / dirty (dust everywhere, mold in the sink...) For one night ok. We arrived from the airport around 11pm we were tired. No one at the reception desk... I called the reception with my phone then someone came... We slept well. But an... More 

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Manager_11525, General Manager at Extended Stay America - New Orleans - Kenner, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your stay was not pleasant. In response to your feedback, I will be making sure all guest rooms are cleaned and inspected to our company’s high standards as well as working with our front desk staff to ensure that guest requests are responded to in... More 

New Orleans, Louisiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 3, 2015

No business office. Continental breakfast = grab n go ? Breakfast barsnack, coffee, muffin, oatmeal....You have to take the grab n go items somewhere else because there is no dining area. Don't forget your shampoo and hair dryer. The overnight female desk clerk was not welcoming. She was more interested talking on her cell phone. Be sure to bring slippers.... More 

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1 review
5 of 5 stars Reviewed April 29, 2015

two ladies from iowa and one from montana. Stayed here for jazz fest because every where else was super expensive. Our rooms were clean. But the gals at the desk were awesome!!! Due to wicked weather and a fallen tree blocking our exit, they went the extra mile to help us. Bravo girls and thank you! You all should get... More 

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Bunkie
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 3, 2015

I stayed in an extended stay before and was completely grossed out. This one wasn't nearly as bad as the last. The refrigerator hadn't been cleaned on the outside but didn't bother me as much because we weren't going to use it anyway. The bathroom sink was semi clogged...again, we were there for less than 10 hours before catching a... More 

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Atlanta, Georgia
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 31, 2015

I stayed at this hotel while attending a conference in New Orleans. Since I drove from Alabama, I could easily go to New Orleans and come back to Kenner every day. The hotel is very near to the New Orleans International Airport and there are many good restaurants nearby. The room was clean and the staff was very nice.

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1 review
3 of 5 stars Reviewed February 18, 2015

Dirty floor and sheets super loud fan/light made it necessary to not use light in bathroom. Bulbs out. Smoke detector flashed all night. Room smelled like old sweat. But every clerk was super friendly

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Manager_11525, General Manager at Extended Stay America - New Orleans - Kenner, responded to this review

Thank you so much for sharing your experience with us. I apologize for the cleanliness and maintenance issues you experienced during your stay. In response to your feedback I will be making sure that our staff closely inspects rooms before guest arrivals. Still, I appreciate the comments about our friendly staff. Thank you for choosing Extended Stay Hotels. We hope... More 

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