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Hilton Garden Inn New Orleans Airport

#2 of 14 Hotels in Kenner
Certificate of Excellence
3.0 of 5
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4535 Williams Boulevard, Kenner, LA 70065 (Formerly Hotel Kenner )
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Hilton Garden Inn New Orleans Airport
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Ranked #2 of 14 Hotels in Kenner
Certificate of Excellence
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324 Reviews from our TripAdvisor Community

Traveler rating
    141
    86
    54
    23
    20
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80
62
13
113
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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  • All months
    (324)
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    (88)
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    (66)
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TX
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

First of all, let me say that the staff at this property were all great. I felt welcomed and appreciated during my entire stay. Everyone I interacted with went out of their way to provide excellent service. I was also surprised to find out that there was a casino adjacent to the hotel. This is something I will definitely keep... More 

Was this review helpful? Yes 2
Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Nice clean hotel. Rooms are clean and quiet. No complimentary breakfast and the breakfast offered is a little pricy. Far out from downtown, so I'm not sure why the room rate was so high (Now I'm typing so I can submit this commit. Trip advisor as a min number of characters in this field so I need to put this... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We hope you will come back for another visit soon. Warmest Regards, Amy Stettner More 

Destin, Florida
Top Contributor
108 reviews 108 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here while visiting New Orleans. This is a clean hotel that is a 15 min drive to downtown. The room was very clean. The mattress pad had some urine stains but we took that off the bed. The mattress was spotless and clean. The room was extremely clean and large enough to be able to relax. Had a... More 

Was this review helpful? Yes 1
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We are happy that you enjoyed the amenities in the room while staying with us. We will definetly share your comments with the housekeeper that cleaned your room. We hope you will come back for another... More 

LAFAYETTE
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

No problems - The Staff was friendly and courteous. I enjoyed the Breakfast Experience. There was a variety of breakfast items. I chose to eat outside, the environment was refreshing and tranquil. I will stay again the next time I go to New Orleans!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We will definetly share your comments with the staff. We hope you will come back for another visit soon. Warmest Regards, Amy Stettner More 

Lilburn, Georgia
Top Contributor
81 reviews 81 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our stay here was just okay. Our major complaint was that we asked housekeeping to clean our room last. What a mistake. We left our room around 1pm and returned to a dirty room after 4pm. I called the front desk for service, which they promised would be right up. Nothing, no one. We left again and returned after 9pm.... More 

Was this review helpful? Yes
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Thank you for taking time to review our hotel. Let me apologize that our customer service during your stay at our hotel was lacking. I will definitely pass on your comments to the appropriate department heads for their review and to utilize as a training tool for team members. We do hope you will give us another chance if you... More 

Orlando
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very clean hotel rooms, comfortable beds, helpful and nice staff. Located in a safe and quiet area. Rented 2 rooms for family. It is close to the airport and around a 15 minute drive to the Quarter. We took a cab roundtrip to downtown one night ($15 per person one way), and then drove our car downtown and parked the... More 

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1 review
2 of 5 stars Reviewed 3 weeks ago

Briefly--I love the Hilton but this location has problems. There is very low water pressure at the bathroom sink--the roaches come out in the middle of the night--the refrigerator was so old and the motor so loud I had them unplug it--the shower curtain was old and held together with safety pins--the cover sheet on the King size bed was... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Thank you for taking time to review our hotel. Let me apologize that our customer service during your stay at our hotel was lacking. I will definitely pass on your comments to the appropriate department heads for their review and to utilize as a training tool for team members. We do hope you will give us another chance if you... More 

Marion, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

I booked my room directly through the hotel. Upon arrival the room I booked was not the room I was given. I immediately notified the front desk who told me sorry they are sold out and there was no where they could move me. I had 2 children accompanying me and they were supposed to have a queen size bed... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Cincinnati, Ohio
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had a good stay during jazz festival. Room was clean and quiet. Waitress was very friendly during breakfast each morning. Would definitely stay again. Hotel is in good condition. Free parking and good wifi.

Was this review helpful? Yes 1
Baton Rouge, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel was very nice for the price. The room was very clean and up-to-date. Staff was friendly and the online check-in ahead of time was very convenient. We also bought the breakfast in the morning which was also very good.

Review collected in partnership with Hilton Garden Inn

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