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TownePlace Suites New Orleans Metairie

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5424 Citrus Boulevard, Harahan, LA 70123
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Best prices for: 1 room 1 guest
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TownePlace Suites New Orleans Metairie
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TownePlace Suites New Orleans Metairie
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73 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (73)
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    (29)
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Omaha, Nebraska
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We only stayed one night before getting on a cruise but it was perfect for a family of four. We were there during Mardi Gra and they recommended we get a cab to go down to the French Quarter which I am glad we did. The room was clean, the staff was friendly and it was just an easy ride... More 

Was this review helpful? Yes
Nashville, Tennessee
1 review
5 of 5 stars Reviewed May 7, 2015

Wonderful room layout, kitchen, clean, close to airport, excellent staff. Highly recommend. Be sure to talk to Sherri the breakfast lady. She is wonderful. They have a decent breakfast. The hotel is a bit hard to find - small sign and hotel is situated back in parking lot. Rooms are very clean with a sofa bed. Pull out table under... More 

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Vallonia, Indiana, United States
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed April 27, 2015

Myself and two family members stayed here for one night prior to departing on a cruise out of New Orleans. Although this hotel is directed towards longer stays and I only stayed a single night, I wouldn't hesitate to stay a week or two. I have visited New Orleans in the past and was not crazy about staying downtown due... More 

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East Coast
Level Contributor
88 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed April 15, 2015

Spent a few weeks here for work. Lots of good points here, the best one being the staff. They could not have been more accommodating. The room was equipped with a kitchen, full stove, oven, refrigerator, microwave, good supply of utensils and pans. The bed was comfortable and clean, but the sheets and mattress pad constantly popped off the mattress.... More 

Was this review helpful? Yes
msytm, General Manager at TownePlace Suites New Orleans Metairie, responded to this review

Thank you for your response on your recent stay at Towneplace Suites in Harahan, La. We appreciate your comments regarding our staff as we do strive to provide an excellent guest experience. We are always looking for ways to enhance our guests experiences and therefore we appreciate your comments on opportunities to improve. We hope we can serve you again... More 

Ocala, Florida
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed April 3, 2015

We booked a six nights but checked out after the second night. The place is located behind the shopping center with a view of the movie theater parking lot. Front desk staff were not very helpful to say the least. There is a tiny pond (they call that a pool) surrounded by metal picket fences at the front parking lot.... More 

Was this review helpful? Yes 1
msytm, Manager at TownePlace Suites New Orleans Metairie, responded to this review

Thank you for your response regarding our hotel. We take every comment seriously and I apologize for your guest experience on your recent stay. We have shared your comments with the appropriate departments and will make sincere efforts to rectify the issues you raised. We are not content when we do not delight our guests and strive to make changes... More 

Travelers are raving about these Harahan hotels

Saint Louis, Missouri
Level Contributor
181 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed March 30, 2015

This property is located in Metairie, a 20 minute drive from downtown New Orleans and the French Quarter. The property was clean and the staff was friendly and helpful. Breakfast was included with the room. Located near many "big box" stores.

Was this review helpful? Yes
msytm, Front Office Manager at TownePlace Suites New Orleans Metairie, responded to this review

We are pleased that you enjoyed your stay and the location of our hotel. You pride ourselves on providing great service to our guests. We know you had a choice of hotels in our city in which to stay, Thank you for choosing Towneplaces Suites in Harahan, La. Please come again. C. Bibbins Assistant General Manager More 

Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed March 28, 2015 via mobile

very nice rooms clean ever thing you need to feel like a home away from home the hotel had lots of amenities for your stay in what seem to be a great Area and the staff was great as well. We will be staying here again.

Was this review helpful? Yes
Pembroke Pines, Florida
Level Contributor
4 reviews
5 of 5 stars Reviewed March 12, 2015

While this wasn't my case this is a wonderful hotel for a prolonged stay. There is a kitchenette with a refrigerator, microwave and range for cooking and the room is very well laid out. The service staff is very very kind and professional. Of especial note for me is breakfast captain Sherri. I wen't to New Orleans to visit my... More 

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msytm, General Manager at TownePlace Suites New Orleans Metairie, responded to this review

Thank you for taking your time to share your experience from your recent stay at Towneplace Suites. We strive to ensure that you enjoy your stay and it appears that we have achieved our ultimate goal. We appreciate your kind comments regarding our breakfast attendant Sherrie and we have shared them with her. Even though you did not need us... More 

Albany, Georgia
Level Contributor
89 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed March 5, 2015

I pretty much live in Marriott Hotels 345 out of 365 days a year, and this one is just about completely worn out. It really needs a upgrade our room was practically falling apart. The carpet smelled of cigarettes and wet dogs. The bathtub wouldn't finish draining until ten minutes after you got done showering. The furniture was stained, the... More 

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msytm, General Manager at TownePlace Suites New Orleans Metairie, responded to this review

Thank you for responding to our survey. Our goal is tp provide an excellcent experience for our guests. I sincerely apologize for your guest experience for truly we fell short of our goals. We appreciate your feedback and the proper departments have been provided this information so that we can avoid future occurences. Again, we thank you for your patronage.... More 

Highlands Ranch, Colorado
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed February 3, 2015

The staff is pleasant so I feel bad leaving this review but....... If you are used to staying in Marriott Properties, you will not experience what you are used to with Marriott. The lobby is TINY and when I say tiny, I mean barely enough room for more than a few guests to check in. No big deal but I... More 

Was this review helpful? Yes 1
msytm, General Manager at TownePlace Suites New Orleans Metairie, responded to this review

Thank you so much for your kind words about our staff. We try to provide excellent standards of customer service and appreciate it when our efforts show through even the difficult stays. We were very surprised to read that the lobby, hallways and room were not up to your expectations that you come to expect from Marriott, as we do... More 

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