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Holiday Inn New Orleans West Bank Tower

GreenLeadersBronze level
3.0 of 5
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275 Whitney Avenue, Gretna, LA 70053
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Holiday Inn New Orleans West Bank Tower
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Ranked #1 of 5 Hotels in Gretna
GreenLeadersBronze level
A recent review
3 of 5 stars Reviewed May 3, 2014
Vanessa T Memphis, Tennessee
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174 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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There are newer reviews for Holiday Inn New Orleans West Bank Tower
See the most recent reviews
Memphis, Tennessee
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 3, 2014

The exterior and interior of the building needed updated. Upon arrival neither management nor the front desk acknowledged me. Each time I walked through the hotel, leaving and coming, no one acknowledged me. Also, at check in, I was not thanked for being an IHG member or described the amenities I received for this. I was not told anything about... More 

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Vanessa, I'm sorry to learn that you feel your stay wasn't worth what you paid. We believe in standing by our product and I want to make this right. Please email me further details of your stay at dfloyd@hiwestbank.com. I take very seriously our commitment to guest satisfaction and will do all in my power to ensure you are... More 

Gold Coast
Senior Contributor
47 reviews 47 reviews
41 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed May 1, 2014

Had read all the reviews on TA before booking so was very nervous about the highway noise. We were a party of four in two rooms and unfortunately the very expensive prices for downtown/ French quarter meant we couldn't stay in there. Hotel was a lot nicer than expected. Lobby had a beautiful and clean waiting area with computers. Like... More 

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Dear OzeeGirl, Thanks for your business and your review. I am happy that we surprised you in a nice way but I'm saddened to read of your front desk interactions. It is simply unacceptable that any of our staff would behave in the manner you described. I'd love to get to the bottom of the issue if you'd be so... More 

Saratoga Springs, New York
2 reviews
5 of 5 stars Reviewed April 30, 2014

I was not expecting to stay at this hotel during my recent trip to New Orleans. I had booked at a LaQuinta directly across the street. That hotel was a disaster. My husband and I decided that we needed to find a new place to stay after a few hours in our room. The Holiday Inn luckily had rooms available... More 

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Cyrus, Thanks for such a great review! We are so glad to have a recent Holiday Inn convert stay wish us. Your comments about our service were especially delightful and I truly appreciate your comments about The Round House restaurant. We do try very hard and it's nice to hear the feedback whenever we hit a "homerun." Again, thanks... More 

Amsterdam, The Netherlands
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 31, 2014

On March the 1 after a long trip we arrived at this hotel. It was the Mardi Gras weekend so every where was quite full or ridiculously expensive so we stayed here for 4 nights at $240,00 per night! The person on reception didnt even make eye contact with us when we arrived, really bad first impression! Outside by the... More 

Was this review helpful? Yes 3
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Carol, Thanks for your business and your review. I am troubled with the review in its entirety and would love to speak with you about it. Although it was our busiest weekend of the year, I shall make no excuses if you found our staff members anything less than amazing and our accommodations any less than top-notch. I've reached out... More 

Fort Worth, Texas
Contributor
13 reviews 13 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 22, 2014

Place was clean, staff was mediocre. They were not helpful in any way as to recommend a fun place to take my kids to eat. The room was very basic. I did like that they provided firm and soft pillows, but the beds were VERY hard. Our view from the room was nice. Short drive to the port for our... More 

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Greetings Nurse Ephie from Fort Worth, First, thanks for your business, your review, and highlighting our cleanliness. I'm troubled that you found our staff only to be mediocre because, quite simply, mediocrity us unacceptable at our property. There is no excuse for us failing to provide recommendations for something as simple as great places to take your family to eat.... More 

Atlanta
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 4, 2014

After reading the reviews, I decided to brave it and book here any way. Boy was I glad that I did!!! We stayed 02/28/14 - 03/02/14.The fact that the location is just a 6 minute trek to/from downtown New Orleans was enough to sway me. The exterior is a bit deceiving in that, while the tower is pretty cool, the... More 

Was this review helpful? Yes 2
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Rasheeda, We're so glad you booked with us too!! Mardi Gras was awesome and we're so glad to learn you enjoyed your time with us. Spacious, clean, and comfortable are words we love to have used when describing our hotel. So much more than the building is the level of service we provide and I really appreciate you recognizing... More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 25, 2014

Visited NO for the first time over the weekend of Feb. 21st. After reading several reviews for several hotels, I selected Holiday Inn West Bank Tower and was pleasantly surprised despite some of the not so rave reviews. The hotel was clean and everyone I encountered at the front desk (Amber and I forget the name of the young lady... More 

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

To our friends from the Windy City, Thanks for your great review and feedback regarding our problem resolution. We aren't perfect but one thing I can promise each of our guests is that if we make a misstep we will work to correct the issue. Your kind words are a great example of this. You made quite the impression on... More 

Tuscaloosa, Alabama
1 review
4 of 5 stars Reviewed February 25, 2014

This was my first time visiting New Orleans and I had a great stay at the Holiday Inn Express Westbank!!! The room was clean and spacious and staff was awesome. I enjoyed the convenience of the bar but unfortunately the Round House Grill was not too great. There was only 1 server on Madi Gras weekend! I don’t know what... More 

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Dear Tia the Tide-Fan from Tuscaloosa, Thanks so much for your business and your review. I'm so sorry you experienced issues with slow service and billing issues in our restaurant, The Round House. I won't attempt to make excuses, the fact that you experienced problems is simply unacceptable and for that I truly apologize. I am happy to hear that... More 

Anna, Texas
2 reviews
5 of 5 stars Reviewed February 6, 2014

I chose to stay in this location due to the price of the hotels in the Quarter. It was a great stay! Teresa Vicknair at the front desk was helpful and always had a great attitude! Getting to the Quarter isn't hard from here, the drive is about 9 minutes or if you plan on drinking the taxi is between... More 

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Erin, Thanks so much for your business, feedback, and recognition of Teresa's efforts. Teresa is certainly a shining star for us and I will share with her your recognition. It will make her day and I will also recognize her during an all-associate rally in the next couple of weeks. I appreciate your feedback on f&b offerings and we... More 

San Juan, Puerto Rico
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 26, 2014

If visiting NOLA and have rented or arrive with own car great place to stay. Free parking just 5 to 10 minutes (depending on traffic) to downtown. Since the Hotel is round rooms are big. Bill mall across the street and a lot places where to eat. Staff is very nice.

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

WOW - fantastic review from a Senior Reviewer - we are very honored and thank you!! We appreciate feedback from all of our wonderful Tripadvisor friends but it awesome when a seasoned traveler and reviewer such as yourself takes the time to pen such a nice review. I especially appreciate you pointing out our close proximity to downtown and the... More 

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