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All 5 Gretna hotels

Holiday Inn New Orleans West Bank Tower

3.0 of 5 Hotel   |   275 Whitney Avenue, Gretna, LA 70053
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Ranked #1 of 5 Hotels in Gretna
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143 reviews from our community

Traveler rating
    37
    66
    29
    6
    5
See reviews for
37
34
13
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

All the staff was on point they helped me with any problem had and my future problem the staff made me feel like apart of there family they made me feel welcome. I would say the restaurant is the part to visit in Gretna, Louisiana even if it's my first time enjoying this experience in my life. The staff in... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed here two nights. The shower leaked water all over the bathroom, the see through curtains did little against the blinding light from the neighboring business that shown in our room, the king bed was the worst i have ever slept on ! Both of us woke up in extreme back pain. The pillows look big and fluffy but... More 

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Will, First, thanks so much for your business and for providing a review to the tripadvisor community. I'm saddened to read that you had such a poor experience at our property. I do believe I could have solved the bulk of your problems if I had known of them prior to your departure. We do have blackout curtains in... More 

Contributor
15 reviews 15 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent 3 nights here with my family running around New Orleans. Big - clean - comfortable rooms. Nice bar and grill on lower level that serves an excellent bowl of red beans & rice with spicy sausage. Most of the staff are very friendly and helpful. A few of them really do not need to be working there. Transportation to... More 

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Robman25, Thanks so much for your overall positive comments and review of our hotel. We really appreciate your business and also thank you for sharing thoughts of your stay with the tripadvisor community. Although your 4 of 5 star review is awesome, I'd love to know more about the staff you mentioned that were less than helpful. As you... More 

San Antonio, Texas
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

It was the last night of the year (December 31st); the hotel is under some renovations. The room was on the 9th floor, next to a freeway, so the noise came into the room. The bed was not comfortable (unusual thing in the holiday inn hotels), price (289 with tax) was excessive for what the hotel offered...It was not a... More 

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Dear Agustin, I'm very sorry you didn't enjoy your stay with us. Yes, we are going through a small beautification project at the hotel and I apologize that the noise impacted the enjoyment of your trip. In regards to the price, our rates were higher during new years as it's a special event citywide with lots of demand. We concentrate... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed here in 5 separate rooms for a group of 17 that traveled from all over the country for the Sugar Bowl game. They accommodated adults and 6 kids with ease and patience. The front desk staff, especially Ikeisha, were very helpful and jovial. You can tell they enjoy their work! The hotel is conveniently located off of the... More 

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi JN O, Thanks so much for your business and great 5 star review! We very much appreciate you sharing with the tripadvisor community your thoughts of our property. Thanks for mentioning one of our team members by name in your review. It means the world to us whenever one of our valued guests takes the time to do this.... More 

Charleston, West Virginia
Top Contributor
58 reviews 58 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here for the Sugarbowl, and the hotel was really great. The parking is free and plentiful, the area is safe, the hotel is right off the interstate so getting into the city is easy (and less than five minutes to downtown), and the rooms were updated. The service was great, and the desk staff knew... More 

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Hilary, Thanks so much for your business and your review. We had such great guests in for Sugarbowl and loved having the opportunity to visit with you guys. It's such a pleasure to come to work and serve such terrific people and we thank you for giving us a chance to do what we love! Again, thanks so much... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

Everything was great. I really enjoyed my stay. I truly appreciate all of the kindness of everyone.The bed was very comfortable. I would recommend the Holiday Inn New Orleans Tower to my friends and family.

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Dear 304Prettylady51, Thanks so much for your business and your great 5 star review. There is no higher compliment that we can receive than when our valued guests recommend us to their friends and family and for that I sincerely thank you. We love what we do and work to demonstrate that to every guest every stay. I am so... More 

Webster, Minnesota
1 review
4 of 5 stars Reviewed December 18, 2014

The room was comfortable and quiet. The breakfast the next morning was good. The staff that was attending to the breakfast was complaining about something and that is the only downside to my stay. I did not appreciate that I had to listen to an unhappy employee.

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Jacqueline, Thanks for your business and your review. I really appreciate you overall positive review and thank you for pointing out the service issue you encountered in our restaurant. Thanks to your feedback we immediately used your comments as a training opportunity for not only our servers but all of our personnel. Trust that we will improve because of... More 

New Orleans, Louisiana
Top Contributor
105 reviews 105 reviews
12 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed December 2, 2014

I stayed here for the night on a business-related stay and was very satisfied with my room. The bed was extremely comfortable, which led to a great night's sleep, and the room extremely clean. Moreover, the people at the front desk were professional, which isn't something that you always experience with customer service nowadays. While not in the most convenient... More 

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Constantly T, Thanks so much for your business and your review. I really appreciate you highlighting the professionalism of our front office personnel. I must agree we have some truly wonderful folks on our team and I really appreciate you taking notice. Your business makes all the difference for us so know you are greatly appreciated. We so look... More 

Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 24, 2014

I stayed at the Hotel for about a week and found the place quite nice. The staff was friendly and the breakfast was quite delicious every day ! The rooms were quite spacious and beds were extremely comfortable ..

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Aurobindo, Thanks very much for your business and your great review. Thanks for pointing out our restaurant, room size, and bed comfort in your review. We look forward to having the opportunity to welcome you back real soon! Very best, Dustin Floyd General Manager More 

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Additional Information about Holiday Inn New Orleans West Bank Tower

Address: 275 Whitney Avenue, Gretna, LA 70053
Phone Number:
Location: United States > Louisiana > Gretna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn New Orleans West Bank Tower 3*
Number of rooms: 181
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Also Known As:
Holiday Inn New Orleans West Bank Tower Hotel Gretna
Holiday Inn Gretna
Gretna Holiday Inn

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