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Holiday Inn New Orleans West Bank Tower

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275 Whitney Avenue, Gretna, LA 70053
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Holiday Inn New Orleans West Bank Tower
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Holiday Inn New Orleans West Bank Tower
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183 Reviews from our TripAdvisor Community

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Traveler rating
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    79
    35
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

I had a event in Gretna and the Holiday Inn Westbank was very close so I booked and I'm so glad I did. I always like to call the hotel direct to make reservations and the staff was very friendly and professional while making my reservations. I was happy that they did not have a two night minimum stay for... More 

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Maastricht, The Netherlands
Level Contributor
243 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed 1 week ago

The location is great for the west bank as the hotel is right off 90. The rooms are quiet but the unique architecture of the building creates small bathroom space. The toilet paper holder in my room was broken and kept falling off wall when you would grab a sheet or two. The wifi could not keep up with the... More 

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1 of 5 stars Reviewed 1 week ago

Before I even arrived at the hotel,they "pre-authorized" my credit card, which means they attempted to charge it, I was told the card is only to hold the reservation,and wouldn't be charged, because I wanted to pay in cash, like I have always done, but they cancelled the reservation because the funds were not available on the credit card, DUH!... More 

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Star, Thanks for your business and your review. I'm sorry your reservation was cancelled, but yes we must authorize cards the day of arrival in order to protect against no-shows. We do ask that when reservations are made there be enough available credit in order to process an authorization even if you are paying with cash. I realize this... More 

McLeod, Texas
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed with my husband and 2 teenagers. Older hotel, but very nice and in a good location. I only have a few small complaints. First, no free continental breakfast, which was odd. Second, I told them in the reservation that there would be 4 people in the room and they gave us a king size room with a sofa sleeper.... More 

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Elizabeth, Thanks so much for your business and review! We truly appreciate you sharing your experience with the community. Sorry you were assigned a king room rather than a double but I'm happy to learn we accommodated with additional bedding. I'll make sure we are more closely monitoring the assignment of room types so future guests don't experience such... More 

Tampa, Florida
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my preferred location to stay while in the area on business. It continues to meet and exceed my expectations. The staff is friendly and helpful, the rooms are clean, and that's based on 10 + visits here in the past year. Management is VERY engaged, and you can't go anywhere in the hotel without seeing something that prompts... More 

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Robert J - your review made my day! It means so much to us when a frequent guest shares a review regarding multiple stays. I am proud that our management team's active participation in service delivery is noticed and appreciated. We are so fortunate to have some of the most talented hospitality professionals in the city and I truly believe... More 

Omaha
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed one night on our way through New Orleans, and enjoyed a room that was clean and comfortable. We intended to visit the French Quarter the next morning for breakfast, and wanted something quiet but close. We had a double room, and found that it was spacious for our family. Everything about this room seemed as if it had... More 

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi, Thanks so much for your kind, thoughtful review of our property. Even more, thanks so much for entrusting us with the opportunity to serve your family. We truly appreciate you picking our hotel as we know there are a lot of options in the New Orleans metro area. Kids do get a kick out of our round hotel. Heck,... More 

Jackson, Mississippi
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 5 weeks ago

This is a beautiful property unless you get a king size room.. The room itself was clean and spacious but the bathroom was so small, one had to walk in the tub and toilet area, turn around and then close the door. After seeing a double room with a spacious bathroom, I was truly disappointed with the king. Service was... More 

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hey Gelaine, Thanks so much for your business and your review. We are delighted we got to serve as your lodging provider on your most recent trip to the "Big Easy." Trust that our management and ownership team reviews all feedback received and we will certainly give your suggestions careful consideration. Again, thanks so much for your business and we... More 

Clinton, Washington
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 22, 2015

This time I only stayed one night. My room was clean. I enjoyed the good food in the restaurant (big portions). The bar is fun and I watched sports on the big screens. The employees are very friendly and helpful. They are truly professional.

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi GermanFrau, Thanks so much for your business and your review. I really appreciate you sharing your thoughts not only of our hotel but of our restaurant, The Roundhouse. We do have huge portions, the perfect amount to ensure you have some leftovers to take away with you. Again, thanks so much for choosing our property and we do hope... More 

Kristiansand, Norway
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 9, 2015

We had not booked a hotel in New Orleans, and struggled to find a room for a sensible price in the French Quarter. We did a broader search and found this hotel in Gretna. The hotel is located near the bridge on the opposite side of the river from New Orleans itself. The taxi fare is app. 14 dollars to... More 

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hello to Rune our friend from Norway, Thanks so much for your business and your review. We really appreciate you pointing out how close we are to downtown and for mentioning our friendly service. I can't wait to post your review in the back office for our whole team to see. I can promise you it will make their day.... More 

Perkinston, Mississippi
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 31, 2015

Room was very clean! Also the first smoking room I have stayed in that doesn't smell like someone had just smoked a carton in. I had to call and make sure it was! I ordered the room service breakfast and it was very good. The staff were helpful and friendly! I felt like I was in a five star hotel!... More 

Was this review helpful? Yes 2
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Well a big hello to our from from Perkinston, Thank you so much for your business and AWESOME 5 star review! We love to read great reviews which mention our attention to detail when it comes to cleanliness. Few things are as important to us and I am so proud that it shows. When our valued guests are away from... More 

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