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All 5 Gretna hotels

Holiday Inn New Orleans West Bank Tower

3.0 of 5 Hotel   |   275 Whitney Avenue, Gretna, LA 70053
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Ranked #1 of 5 Hotels in Gretna
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A recent review
4 of 5 stars reviewed 2 days ago
Aurobindo M
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134 reviews from our community

Traveler rating
    33
    63
    29
    5
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
11 reviews 11 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

I stayed at the Hotel for about a week and found the place quite nice. The staff was friendly and the breakfast was quite delicious every day ! The rooms were quite spacious and beds were extremely comfortable ..

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Edwardsville, IL
Top Contributor
97 reviews 97 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here before our cruise out of New Orleans. The room we had on the 8th floor was very nice and comfortable. This hotel allows free parking during length of cruise and this is a huge money saver. Unfortunately we had left a item in the room when we left, a small stuffed animal that had huge sentimental value to... More

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi mpicchioldi, Thanks so much for your business and very kind words. I'm so happy that Erin was able to help you in the recovery of your lost item. She is a key team member and I'll make sure to acknowledge her in an upcoming rally. Again, thanks so much and we look forward to welcoming you back soon! Best,... More

Stirling, United Kingdom
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Walk in the door and it says it all. Warm friendly staff, the restaurant / bar area has the same atmosphere and very good value for money. The outside pool is not huge, but big enough for a dip on a hot day and very clean. The room was wonderful, modern, clean and spacious. Everything you could want, the toiletries... More

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi AileenB, WOW!! I do love those 5 star reviews and we are so thankful for your kind words and your business. I'm so glad we hit the mark in all areas in regards to your recent stay and we truly appreciate you sharing your experience with the Tripadvisor community. We do hope you will think of us when planning... More

Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

While there is no shortage of alcohol consumed in the New Orleans area, it should never be so difficult to get some coffee in a hotel restaurant. Because of a breakfast buffet, it is easy to serve yourself some food, but morning coffee should not require a trip to McDonalds. I actually walked out to the hotel lobby, where there... More

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi 1niceguy2014, Thanks for your business and review. I'm very sorry you experienced difficulty during your stay. Thanks for mentioning the fact that I post my cellphone number in each elevator, but no I don't consider myself lucky that you didn't call to report as it would have been my pleasure to correct this issue before your departure. I love... More

Humble, Texas
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was my second stay here, I really like the staff at the hotel. The location is great and away from the French Quarter hustle and bustle. I would really like for management to ensure the cleanliness of each room. The carpet was filthy. This is the second review that I've notated the lack of cleanliness here. If I should... More

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Pamela B, Thanks for your business and your review. I apologize that you felt the carpet was not as clean as it could have been. I did want you to know that we appreciate the feedback and immediately upon reviewing your comments with our team this morning we shampooed the room in which you stayed. Again, sorry you encountered... More

New Orleans, Louisiana
1 review
4 of 5 stars Reviewed 4 weeks ago

I stayed here for a few days before moving into my CBD hotel for a conference. The Holiday Inn may not have the 'luxury appointments' but the staff really went out of their way to help. They gave great advice and interacted in a fun, enjoyable way. Free wifi and movies unlike the expensive hotel. It took a $2, 10... More

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Andrew, Thanks so much for your business and your very thoughtful review of our hotel and services. We are a great value to those guests coming to town to visit the downtown market and your email listed quite a few very good reasons why. We truly appreciate you sharing the details of our recent stay with the community. I... More

Seabastian Fl
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A good hotel. Clean quiet and close to central New Orleans. The room was large clean and the bed was comfortable. THe staff was friendly and helpful. In the lobby and hall way they ran the air conditioner at 65. for me too cold. Free wifi but they charged for breakfast. Here is a tip for entertainment for some of... More

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hey Joe, Thanks for your business and kind review. I agree we were keeping the A/C set too low in the public space for the fall months and we have remedied that due to your helpful feedback. We hope we have the opportunity to welcome you back real soon. Very best, Dustin Floyd General Manager More

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 21, 2014

We stayed for one night, i still haven't received the difference for incidentals, the restaurant staff is horrible, it took 20 mins to get juice the breakfast buffet area was dirty the staff wasn't replenishing anything had to eat cold french toast sticks and cold syrup, the warmers weren't even turned on, had to ask several times for drinks, thank... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Dear hospitalityworker1, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are sorry for the poor service you received and for any inconvenience your restaurant experience may have caused you. We... More

Fort Worth, Texas
Top Contributor
67 reviews 67 reviews
18 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 9, 2014

Hey folks its a Holiday Inn. It is not in New Orleans, its in Gretna immediately across the river. This one is no better and no worse than any other. The staff is very pleasant so that's always a plus. There is a restaurant/bar on sight. Breakfast is $8 or $9 standard buffet fare although a bit limited and always... More

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Wanderlust, Thanks so much for your business and review of our property. I hate that you wouldn't consider us any better than other Holiday Inns as our goal is certainly to exceed the service levels of other area hotels. I do appreciate you pointing out the friendliness of our staff as that is an area which I believe we... More

Saint Mary, MO
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 1, 2014

We recently stayed at this Holiday Inn and found it to be a reasonably well kept hotel. It is starting to show its age but the room and common areas were clean. The clerk who checked us in wasn't very friendly and seemed to be annoyed by our arrival. We did however, speak with the night manager the following evening... More

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hey Unclebuck, Thanks for your business and your review. I truly appreciate you sharing with the community your thoughts on our service levels during your recent visit. In regards to your check-in experience, I'm shocked that any member of our team would behave in the manner you described. I'd love to learn more about your stay if you have a... More

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Additional Information about Holiday Inn New Orleans West Bank Tower

Address: 275 Whitney Avenue, Gretna, LA 70053
Phone Number:
Location: United States > Louisiana > Gretna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn New Orleans West Bank Tower 3*
Number of rooms: 181
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Also Known As:
Holiday Inn New Orleans West Bank Tower Hotel Gretna
Holiday Inn Gretna
Gretna Holiday Inn

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