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Holiday Inn New Orleans West Bank Tower

GreenLeadersBronze level
3.0 of 5
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275 Whitney Avenue, Gretna, LA 70053
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Holiday Inn New Orleans West Bank Tower
Best prices for: 1 room 1 guest
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Ranked #1 of 5 Hotels in Gretna
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A recent review
4 of 5 stars reviewed 1 week ago
heywood417 Nixa, Missouri
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168 reviews from our community

Traveler rating
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    32
    10
    8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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  • French first
  • German first
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Lafayette, IN
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

I'm a Priority Club member and try to stay in Holiday Inns or Crown Plazas whenever possible. I'm rarely disappointed with this choice. This hotel is 4 miles from the French Quarter and the rooms are ok. The beds were comfortable. But, you can hear some road noise. Our sink's stopper was stuck when we got there. No big deal,... More 

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Mpaulet, Thanks for your business and your review. I am very concerned about your comments and I know by the time this posts I'll have reached out to you via phone. I'm sorry you experienced a stopped drain and we should have resolved the issue quicker. I've already followed-up with my engineering team so that we can ensure future... More 

Nixa, Missouri
Top Contributor
326 reviews 326 reviews
46 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here while in town for work; had a breakfast meeting in the Garden District & then a site visit in Westwego, so this was perfectly located for me (and no extra charge for parking, like if I had stayed over in NOLA proper). Front desk staff were friendly, love the cookies at check-in. Room was huge, clean, and very... More 

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi heywood417, Thanks so much for your business and your great review. We really appreciate it! I am so glad our team made you feel at home and you were able to enjoy some warm cookies in the lobby. They are so addictive - its a battle for me everyday to walk past them and not devour the entire tray.... More 

Calgary, Canada
Contributor
12 reviews 12 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First of all, the most important thing about this hotel is that we slept like logs - the room was huge, super clean, the king bed was spotless, and it was silent. We were on the 9th floor, away from the main street looking onto the river and bridge views. When we arrived, the staff were super friendly and courteous,... More 

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi tpicone our friend from Canada, Thanks so much for your business and awesome 5 star review!! Your detailed and well-thought-out review had us smiling from ear-to-ear! Although your entire review was awesome, we particularly appreciate you mentioning the staff being "friendly and courteous." Our people make all the difference and we so appreciate you taking note. We know there... More 

Montreal, Canada
Contributor
12 reviews 12 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel with full restaurant service in New Orleans area. We enjoyed our 2 days stay there, the staff is very friendly and helpful. The downside is that we did not have a car, although public transportation is available, it is still a suburb and service to New Orleans was often on hourly basis.

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi natdeli, Thanks so much for your business and your great 5 star review!!! It means so much to us when our guests share their experience with the world. I really appreciate you mentioning our staff, it's our people that make the difference and I'm glad we made a positive impression during your recent visit. We know you have many... More 

Prescott Valley, Arizona, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Front desk staff was very friendly. Housekeeping was horrible and I felt that the concierge tried to sell me tours that were double priced. I'll never Stay here again. It was too close to the interstate and we could hear the traffic all night. The coffee was never restocked and the towels were always to few.

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Susan, Thanks so much for your business and your review. Thanks also for mentioning how friendly our front desk staff was. I am troubled to read that you believed the concierge was attempting to up-sell your tours, we don't have a concierge but rather our front desk personnel handle these duties. The hotel makes nothing off of the tours... More 

Myrtle Beach, SC
Contributor
20 reviews 20 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This review has 3 parts : good, not so good, and ugly. The good part was that the entire property (including the room that I stayed in) was clean, beautiful, and appeared to be well maintained. The room I was in (near the top floor) was huge; king size bed, couch, coffee table, office type desk with chair, mini-fridge, etc.;... More 

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi JMTinMB, First, thanks so much for your business. We truly appreciate you choosing our hotel for your recent visit to New Orleans. I'm sorry you experienced issues during your stay. The issues with your TV remote, refrigerator, and room type should have never happened and for that I am truly very sorry. It doesn't fix us messing up during... More 

Alabama
1 review
4 of 5 stars Reviewed April 16, 2015

I was very impressed once inside and during our stay. The restaurant was delicious for breakfast and I honestly couldn't have found a happier, friendlier or more helpful staff. We left our car there for a week while on a cruise and it was in perfect shape when we returned to pick it up. The hotel was VERY clean. VERY... More 

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hey MamaTcita, Thanks so much for your business and review! Your words were like music to my ears in regards to our cleanliness. We work so hard and this is one of the issues that is of paramount importance to us. Our guests must always be welcomed by a fresh and clean environment and it makes us all feel so... More 

Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 11, 2015

The décor in the hotel was modern-contemporary look. The staff was friendly and helpful. It was clean throughout. Breakfast was $7 per adult , but our kids ages ranging from 16 to 8 ate free. That was great for our budget! The food in the restaurant was bland, I expected better seasoned food since we were in New Orleans. The... More 

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Keesha, Thanks so much for your business and great review! I'm so glad you got a chance to stay with us during your recent vacation. Cruisers are so important to our business and I'm proud you were able to reference some of the most important details sought after by those "setting sail." We truly appreciate you choosing our hotel... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 17, 2015

Lets preface this with we really werent in the room too much. Its our first time in the city we were out early and in late. Our stay was comfortable the time we were at the hotel. The bathroom was pristine we were in room 402. No stains, no soap scum, towels were plentiful. They have travel size things for... More 

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi trm84, Thanks so much for your business and your review! I appreciate you pointing out how clean your room was and the great service provided by Teressa in the bar. She is truly awesome and a great ambassador for our hotel. I can't wait to share with her your comments. We do hope you can come back to New... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2015

Stayed here from Ded 14, 2014 until Mar 14, 2014, while working on the Zatarain's Expansion Project. The front desk personnel made my stay enjoyable. Ikeisha, Treneise, Shavonne, and Katie where friendly and very helpful whenever I had to extend my stay from 3 weeks to 3 months. They are knowledgeable about the surrounding areas, local restaurants, and things to... More 

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Nathan, Thanks for your business and great review! You've been able to spend a great amount of time with us and I really appreciate you sharing your thoughts with the tripadvisor community. I really appreciate you taking the time to mention so many members of our team. Our people make the difference and I know each person you mentioned... More 

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