We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 5 Gretna hotels

Holiday Inn New Orleans West Bank Tower

3.0 of 5 Hotel   |   275 Whitney Avenue, Gretna, LA 70053
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Holiday Inn New Orleans West Bank Tower to your Saves list
Holiday Inn New Orleans West Bank Tower
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
73%
Ranked #1 of 5 hotels in Gretna
Certificate of Excellence 2013
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 4 weeks ago
EphieRN Fort Worth, Texas
Write a Review

98 people have reviewed this hotel

Traveler rating
    23
    50
    19
    2
    4
See reviews for
25
19
10
23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

On March the 1 after a long trip we arrived at this hotel. It was the Mardi Gras weekend so every where was quite full or ridiculously expensive so we stayed here for 4 nights at $240,00 per night! The person on reception didnt even make eye contact with us when we arrived, really bad first impression! Outside by the... More

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Carol, Thanks for your business and your review. I am troubled with the review in its entirety and would love to speak with you about it. Although it was our busiest weekend of the year, I shall make no excuses if you found our staff members anything less than amazing and our accommodations any less than top-notch. I've reached out... More

Fort Worth, Texas
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Place was clean, staff was mediocre. They were not helpful in any way as to recommend a fun place to take my kids to eat. The room was very basic. I did like that they provided firm and soft pillows, but the beds were VERY hard. Our view from the room was nice. Short drive to the port for our... More

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Greetings Nurse Ephie from Fort Worth, First, thanks for your business, your review, and highlighting our cleanliness. I'm troubled that you found our staff only to be mediocre because, quite simply, mediocrity us unacceptable at our property. There is no excuse for us failing to provide recommendations for something as simple as great places to take your family to eat.... More

Atlanta
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 4, 2014

After reading the reviews, I decided to brave it and book here any way. Boy was I glad that I did!!! We stayed 02/28/14 - 03/02/14.The fact that the location is just a 6 minute trek to/from downtown New Orleans was enough to sway me. The exterior is a bit deceiving in that, while the tower is pretty cool, the... More

Was this review helpful? Yes 2
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Rasheeda, We're so glad you booked with us too!! Mardi Gras was awesome and we're so glad to learn you enjoyed your time with us. Spacious, clean, and comfortable are words we love to have used when describing our hotel. So much more than the building is the level of service we provide and I really appreciate you recognizing... More

Chicago, Illinois
1 review
5 of 5 stars Reviewed February 25, 2014

Visited NO for the first time over the weekend of Feb. 21st. After reading several reviews for several hotels, I selected Holiday Inn West Bank Tower and was pleasantly surprised despite some of the not so rave reviews. The hotel was clean and everyone I encountered at the front desk (Amber and I forget the name of the young lady... More

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

To our friends from the Windy City, Thanks for your great review and feedback regarding our problem resolution. We aren't perfect but one thing I can promise each of our guests is that if we make a misstep we will work to correct the issue. Your kind words are a great example of this. You made quite the impression on... More

Tuscaloosa, Alabama
1 review
4 of 5 stars Reviewed February 25, 2014

This was my first time visiting New Orleans and I had a great stay at the Holiday Inn Express Westbank!!! The room was clean and spacious and staff was awesome. I enjoyed the convenience of the bar but unfortunately the Round House Grill was not too great. There was only 1 server on Madi Gras weekend! I don’t know what... More

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Dear Tia the Tide-Fan from Tuscaloosa, Thanks so much for your business and your review. I'm so sorry you experienced issues with slow service and billing issues in our restaurant, The Round House. I won't attempt to make excuses, the fact that you experienced problems is simply unacceptable and for that I truly apologize. I am happy to hear that... More

Anna, Texas
2 reviews
5 of 5 stars Reviewed February 6, 2014

I chose to stay in this location due to the price of the hotels in the Quarter. It was a great stay! Teresa Vicknair at the front desk was helpful and always had a great attitude! Getting to the Quarter isn't hard from here, the drive is about 9 minutes or if you plan on drinking the taxi is between... More

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Erin, Thanks so much for your business, feedback, and recognition of Teresa's efforts. Teresa is certainly a shining star for us and I will share with her your recognition. It will make her day and I will also recognize her during an all-associate rally in the next couple of weeks. I appreciate your feedback on f&b offerings and we... More

San Juan, Puerto Rico
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 26, 2014

If visiting NOLA and have rented or arrive with own car great place to stay. Free parking just 5 to 10 minutes (depending on traffic) to downtown. Since the Hotel is round rooms are big. Bill mall across the street and a lot places where to eat. Staff is very nice.

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

WOW - fantastic review from a Senior Reviewer - we are very honored and thank you!! We appreciate feedback from all of our wonderful Tripadvisor friends but it awesome when a seasoned traveler and reviewer such as yourself takes the time to pen such a nice review. I especially appreciate you pointing out our close proximity to downtown and the... More

Houston, Texas, United States
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 9, 2014

I would really rank this hotel a 1 for cleanliness and a 5 for customer service. The room was absolutely unacceptable when we checked in due to the red drink stains on the floor and even worst the stains of bodily fluids and other misc stains on the white bedspreads. I was completely disgusted and was surprised that housekeeping made... More

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Alicia, I've hesitated responding to this review because I'm shocked at what I've read and wanted to follow up with you personally. Please email me at dfloyd@hiwestbank.com so I can get to the bottom of this, make certain it occurred at our property, and work to make this right. I assure you cleanliness is of the utmost importance to... More

Senior Contributor
43 reviews 43 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 4, 2014

The reviews were generally true. So, there was no surprises and I like that. The room we had did need a good vacuuming in the hard places. They could take a broom and do this and then vacuum. Nothing really bad. It seemed clean. Nice size. The staff is excellent and was very nice when we checked out and called... More

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Thanks for your positive review of our property. I did take note of your suggestions and will share them with our team in order to improve the experience of future guests. We value your business and appreciate that you shared your review with the world. We do hope to welcome you back in the near future. Very Best, Dustin Floyd... More

West Des Moines, Iowa
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 28, 2013

We booked this hotel because it offered free parking while we were on our cruise. Room was very spacious with newer well kept furniture. The bed was very comfortable with plenty of pillows. Bathroom was clean and well lit. Front desk staff was friendly and helpful. Received a great recommendation to a local restaurant called Zydeco. If you go there,... More

Was this review helpful? Yes 2
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Jeanette, Your review was just awesome and we certainly thank you for it. It takes time to craft a helpful review and you certainly worked to hit on everything so thanks for that. Clean, friendly, and helpful are all words I love to see when reading a review of our property. Our staff lives for the next review and I... More

Been to Holiday Inn New Orleans West Bank Tower? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn New Orleans West Bank Tower

Also Known As:
Holiday Inn New Orleans West Bank Tower Hotel
Holiday Inn New Orleans West Bank Tower Hotel Gretna
Holiday Inn Gretna
Gretna Holiday Inn
Address: 275 Whitney Avenue, Gretna, LA 70053
Phone Number:
Location: United States > Louisiana > Gretna
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in Gretna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn New Orleans West Bank Tower 3*
Official Description (provided by the hotel):
Perched high above the mighty Mississippi River with a commanding view of the Crescent City's beautiful skyline, New Orleans' best hotel value is the all new Holiday Inn New Orleans Westbank Tower. All the excitement that the Big Easy has to offer is just a five minute drive across the Crescent City Connection. Within minutes you ll be in the heart of the city within blocks of Canal Place Shopping Mall, Harrah s Casino, St. Louis Cathedral, the French Quarter, the Riverwalk and Bourbon Street! We've thought of everything so you won't have to, with brand new, modern surroundings and all of the features that business and leisure travelers expect, including complimentary wireless high-speed Internet and business center. Relax in the Round House Bar and Grill while catching a game on one of our large flat panel HDTVs. Work out in our state of the art fitness center and take some time to enjoy our tropical pool area. We are conveniently located just minutes from: the French Quarter, Mardi Gras Parade Routes, downtown New Orleans, Ernest N. Morial Convention Center, Louisiana Superdome, New Orleans Arena, Oakwood Shopping Center, and all that the Westbank has to offer. When planning your next visit to New Orleans, a corporate meeting, family reunion, wedding or rehearsal dinner, the Holiday Inn New Orleans Westbank Tower is the best value! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Orbitz, Expedia, Travelocity, Priceline, Agoda, TripOnline SA, Asiatravel.com Holdings, Hotels.com and Venere so you can book your Holiday Inn New Orleans West Bank Tower reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Holiday Inn New Orleans West Bank Tower, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.