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Holiday Inn New Orleans West Bank Tower

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275 Whitney Avenue, Gretna, LA 70053
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Holiday Inn New Orleans West Bank Tower
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Ranked #1 of 5 Hotels in Gretna
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A recent review
4 of 5 stars reviewed 1 week ago
trm84
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160 reviews from our community

Traveler rating
    42
    71
    32
    8
    7
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38
39
14
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (160)
  • Mar-May only
    (50)
  • Jun-Aug only
    (35)
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    (35)
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    (40)
All months
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Lets preface this with we really werent in the room too much. Its our first time in the city we were out early and in late. Our stay was comfortable the time we were at the hotel. The bathroom was pristine we were in room 402. No stains, no soap scum, towels were plentiful. They have travel size things for... More 

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi trm84, Thanks so much for your business and your review! I appreciate you pointing out how clean your room was and the great service provided by Teressa in the bar. She is truly awesome and a great ambassador for our hotel. I can't wait to share with her your comments. We do hope you can come back to New... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed here from Ded 14, 2014 until Mar 14, 2014, while working on the Zatarain's Expansion Project. The front desk personnel made my stay enjoyable. Ikeisha, Treneise, Shavonne, and Katie where friendly and very helpful whenever I had to extend my stay from 3 weeks to 3 months. They are knowledgeable about the surrounding areas, local restaurants, and things to... More 

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Nathan, Thanks for your business and great review! You've been able to spend a great amount of time with us and I really appreciate you sharing your thoughts with the tripadvisor community. I really appreciate you taking the time to mention so many members of our team. Our people make the difference and I know each person you mentioned... More 

CLERMONT
Top Contributor
97 reviews 97 reviews
38 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 1 week ago

The front desk folks are terrific. They even make hot fresh cookies all day long! The location was in a little pocket by the freeway all by itself. Very convenient to everything. I felt we were in a safe area & so was our car. We had room 1008 which faced the freeway. I never heard any noise, but my... More 

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi suzannet996, We feel honored to have such a thorough review from a senior contributor! Thanks so much for your business and taking the time to tell the community all about your stay. I appreciate all your kind remarks and I'm sorry we couldn't find you a softer pillow. Based on your feedback I've asked our housekeeping team to purchase... More 

Decatur, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Don't want to be a Debbie downer so let's start with the positives. The location is definitely a plus if you're not looking to pay absorbent prices that are charged for staying in the French Quarters. Less than 10 minutes to Canal St./CBD area. Staff was very helpful. For the negatives, initially i requested a room on a high floor... More 

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Brian, Thanks for your business and your review! I'm very sorry you experienced noise issues during your recent stay. Thankfully we are completing our final room this afternoon and we can put this renovation project behind us. This doesn't help much in your case but I would like to work to make it right. Please email me at dfloyd@hiwestbank.com... More 

Philadelphia, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First and foremost, the entire front office and restaurant staff were friendly, courteous, and helpful. I am hopeful that this was just an isolated incident but we had 2 dirty towels and the bed sheets on one of the beds had a stain on it. We placed the dirty towels on the floor to be taken the following day and... More 

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Orios39, Thanks for your business and for your review! I'm saddened to read that you experienced issues during your recent stay. Stained sheets are unacceptable and I'm embarrassed that we didn't solve the issue when you reported it. I'd like to learn more about your stay and work to make up for the oversight. Please email me at dfloyd@hiwestbank.com... More 

Hampton, Virginia
Senior Contributor
49 reviews 49 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed here during a recent business trip. The first room I was given was supposed to be a Non-Smokers room. Someone had clearly been smoking in there and it also had a damp musky smell to it. They promptly changed me to a much better room. Management came by to apologize and I had 2 free drink vouchers under my... More 

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Senatebean, Thanks for your business, review, and feedback which will help us to improve. I appreciate you pointing out how helpful our frontdesk team is and I know they will really appreciate you mentioning them. I'm sorry the room wasn't as a quiet as you'd have liked. The bulk of our rooms are as your colleagues experienced, very quiet.... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

The staff there especially Ikeisha at the front desk was very informative and helpful and provided EXCELLENT customer service. She worked well under pressure. if it weren't for her superb customer service skills we would have been lost.

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi McNeills2015, Thanks for your business and awesome 5 star review! I truly appreciate you noting Ikeisha in your review and can't wait to share it with not only her but the entire front office team so that they may celebrate her excellent service. I'm so glad that we could help in making your trip a success and do hope... More 

Contributor
18 reviews 18 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It was a nice stay. The room was clean and comfortable but it was noisy. We faced the highway and it sounded as if we had a window opened. The staff was friendly. I wish they offered some kind of shuttle service but I would stay here again.

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Michelle, Thanks for your business and review! We appreciate you taking the time to let us know you had a nice stay and for providing feedback regarding outside noise and a request of shuttle service. We take feedback very seriously and know that all requests are given serious discussion in order that we may continue to evolve the amenities... More 

1 review
2 of 5 stars Reviewed 4 weeks ago

Upon arriving my room was already paid in full. They asked to hold my credit card. Obvioulsy this was fine it was a hotel after all. But after checking out about two days later I start getting these charges.. Not all at once. They'd charge 225.00 then 75.00. There is no reason.. I wasn't still there. I had not smoked... More 

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi courtniebfontenot, Thanks for your business and your review. I'm sorry you believe there to be billing issues and trust we take this very seriously. Your review really alarmed me so I immediately pulled up the charges associated with the account. We only placed one charge on your card in the amount of your room/tax total. If, by chance, you... More 

Houston, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The service from check in to room-service to hotel restaurant to check out was phenomenal. The entire staff went above and beyond to make our stay an unforgettable one. I highly recommend this hotel location.

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Eduwoman, Thanks so much for your business and review. We appreciate feedback from all of our guests but absolutely LOVE to read 5 star reviews highlighting our service. Our people are certainly what sets us apart and we love to read when we hit the mark. I'll share your kind words with our team and know it will make... More 

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