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Holiday Inn New Orleans West Bank Tower

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275 Whitney Avenue, Gretna, LA 70053
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1 room 1 guest
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Holiday Inn New Orleans West Bank Tower
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189 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Houston, Texas
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for a weekend trip to New Orleans. The positives, it is a quick trip into New Orleans. We enjoyed use of the pool. It is small, but it was never overly crowded. Our room was clean and comfortable. Cons, the freeway noise is never ending, and I'm not convinced the area is too safe. They do have... More 

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Gretna, Louisiana
1 review
5 of 5 stars Reviewed 2 weeks ago

I was surprised at house nice the room was compared to other holiday inns. The room was really clean. The lady at the front desk, Darrinisha Gray, was really polite and delightful. She went beyond my expectations to make sure we enjoyed our stay. And the prices were very reasonable. Will be there again soon!!!

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi dcarter, Thanks so much for your business and your very kind review. I am so proud that we exceeded your expectations as that is our goal each day. I'd also like to thank you for recognizing Darrinisha in your review. She is a relatively new member of our team and we are so proud she made such an impact... More 

Magee, Mississippi
1 review
5 of 5 stars Reviewed 2 weeks ago

Great Customer Service. I might add that the front desk Ikeisha was one of the friendliest clerk/receptionist, She remembered me from the last time I stayed and Ikeisha went out of her way to help me. I would recommend that she would get a raise. Very customer friendly and I will always stay here because of her. I would recommend... More 

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Zach, Thanks so much for your business and your awesome review of our hotel. I especially you mentioning Ikeisha. Her commitment to guest satisfaction is nothing short of amazing. She is a very valued member of our team and I can't wait to share with her your kind words. Please keep us in mind the next time your travel... More 

Austin, Texas
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I visited with my wife and Daughter on July 2nd and 3rd for business. My wife was harrased by the front desk staff on the purpose of my work as we were staying on a government rate. The staff person was quite rude and her line of questioning was inappropriate. The room we were given was not vacuumed, the Toilet... More 

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi rzns60, First, thanks so much for your business and your review of our property. I'm very interested in discussing the issues you addressed via phone and have reached out to you via private message. I am so very sorry you experienced issues while our guest. I do hope you can tell from our other reviews this is not at... More 

Irvington, Alabama
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 weeks ago via mobile

My husband and I stayed here on a business trip last week. The foyer was clean and filled with the smell of cookies baking when we arrived. The staff was very friendly, and the rate was actually surprisingly caper than the old hotel across the street. The rooms were large, and the only complaint we had was loud people in... More 

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HolidayInnWestbank, Front Office Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Sadteammom, Thank you for your business and your review. I am glad you found the hotel to be clean and roomy! We love baking cookies for our guests to feel at home as soon as they walk in and be greeted with friendly faces. We look forward to welcoming you back for your next trip to the "Big Easy"! More 

Cordova, Tn.
Level Contributor
92 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My biggest complaint is that the hotel has no shuttle service from airport or Amtrak. Hotel was 4 1/2 miles from the Amtrak station and taxi ride was $14.00 and 4 miles to the Cruise port taxi cost was $20.00. We arrived on the 4th of July and our guest room faced the Mississippi River and grandson was able to... More 

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HolidayInnWestbank, Front Office Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Bill R, Thank you for your business and review! I do hope you found the price to be of value to you. I am so glad you were able to enjoy the firework show with your grandson from your room. We look forward to welcoming you back during your next visit to New Orleans. More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 27, 2015

I had a event in Gretna and the Holiday Inn Westbank was very close so I booked and I'm so glad I did. I always like to call the hotel direct to make reservations and the staff was very friendly and professional while making my reservations. I was happy that they did not have a two night minimum stay for... More 

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HolidayInnWestbank, Front Office Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Ken C, Thank you so much for your business and wonderful review about our great staff! They will be so excited when I share your feedback with them! We strive to offer our guests a great experience with great service knowing they have busy days ahead of them. I am glad we were able to do this for you.... More 

Maastricht, The Netherlands
Level Contributor
243 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed July 20, 2015

The location is great for the west bank as the hotel is right off 90. The rooms are quiet but the unique architecture of the building creates small bathroom space. The toilet paper holder in my room was broken and kept falling off wall when you would grab a sheet or two. The wifi could not keep up with the... More 

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IHGCare, Guest Relations Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Dear MrModu, Thank you for taking the time to review our property. We work hard to make your your stay comfortable and pleasant so we are pleased to note that you were satisfied with the outstanding staff services, quiet rooms and great location of the hotel. Your concerns regarding the toilet paper holder and weak WIFI connection have been forwarded... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 19, 2015

Before I even arrived at the hotel,they "pre-authorized" my credit card, which means they attempted to charge it, I was told the card is only to hold the reservation,and wouldn't be charged, because I wanted to pay in cash, like I have always done, but they cancelled the reservation because the funds were not available on the credit card, DUH!... More 

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Star, Thanks for your business and your review. I'm sorry your reservation was cancelled, but yes we must authorize cards the day of arrival in order to protect against no-shows. We do ask that when reservations are made there be enough available credit in order to process an authorization even if you are paying with cash. I realize this... More 

McLeod, Texas
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 17, 2015

Stayed with my husband and 2 teenagers. Older hotel, but very nice and in a good location. I only have a few small complaints. First, no free continental breakfast, which was odd. Second, I told them in the reservation that there would be 4 people in the room and they gave us a king size room with a sofa sleeper.... More 

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Elizabeth, Thanks so much for your business and review! We truly appreciate you sharing your experience with the community. Sorry you were assigned a king room rather than a double but I'm happy to learn we accommodated with additional bedding. I'll make sure we are more closely monitoring the assignment of room types so future guests don't experience such... More 

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