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All 5 Gretna hotels

Holiday Inn New Orleans West Bank Tower

3.0 of 5 Hotel   |   275 Whitney Avenue, Gretna, LA 70053
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Ranked #1 of 5 Hotels in Gretna
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A recent review
4 of 5 stars reviewed 2 weeks ago
Wanderlust_FW Fort Worth, Texas
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127 reviews from our community

Traveler rating
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    59
    27
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dallas, Texas
1 review
2 of 5 stars Reviewed 2 days ago NEW

We stayed for one night, i still haven't received the difference for incidentals, the restaurant staff is horrible, it took 20 mins to get juice the breakfast buffet area was dirty the staff wasn't replenishing anything had to eat cold french toast sticks and cold syrup, the warmers weren't even turned on, had to ask several times for drinks, thank... More

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Fort Worth, Texas
Top Contributor
67 reviews 67 reviews
18 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hey folks its a Holiday Inn. It is not in New Orleans, its in Gretna immediately across the river. This one is no better and no worse than any other. The staff is very pleasant so that's always a plus. There is a restaurant/bar on sight. Breakfast is $8 or $9 standard buffet fare although a bit limited and always... More

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Wanderlust, Thanks so much for your business and review of our property. I hate that you wouldn't consider us any better than other Holiday Inns as our goal is certainly to exceed the service levels of other area hotels. I do appreciate you pointing out the friendliness of our staff as that is an area which I believe we... More

Saint Mary, MO
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We recently stayed at this Holiday Inn and found it to be a reasonably well kept hotel. It is starting to show its age but the room and common areas were clean. The clerk who checked us in wasn't very friendly and seemed to be annoyed by our arrival. We did however, speak with the night manager the following evening... More

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hey Unclebuck, Thanks for your business and your review. I truly appreciate you sharing with the community your thoughts on our service levels during your recent visit. In regards to your check-in experience, I'm shocked that any member of our team would behave in the manner you described. I'd love to learn more about your stay if you have a... More

1 review
4 of 5 stars Reviewed 3 weeks ago

Recently stayed there and received a warm greeting from front desk. Very courteous and professional. After many mishaps, I.e., moving to another room because of noise from hwy, dirty room and then being given a key to an occupied room, we settled in and were very comfortable. The front desk, housekeeping and Round House staff were the best I have... More

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Jeff, First, thanks so much for your business and your review. I'm so happy to hear you thought so highly of our hospitality. Our service makes all the difference and I am so appreciative that you pointed that out. I am shocked and saddened to read of your issues with housekeeping. Generally our housekeeping team is #1 in guest... More

Granite Falls, Washington, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Before we left, we emailed the hotel for a specific room type and location, based on other reviews in Tripadvisor. Not only did they accommodate our request, the room was perfect for it's view of the city. The staff was so very friendly, and helpful. It was well located to base our visits on, only minutes to Downtown, and only... More

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Richard, Thanks for your business and review! We love interacting with our TripAdvisor guests and are so pleased when we have a chance to personalize an experience based upon feedback others have shared with the community. I agree, our building does need a good pressure washing. We are actually taking it one step further. We have just started a... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 22, 2014

The hotel is very close to the interstate expressway and makes for a noisy stay or meals. More lighting on the hotel itself would be helpful and in the dark parking lots. Television is too loud in eating areas.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Dear 775mike, Thank you for your recent stay with us, and for taking the time to write a candid review. We are very sorry the noise disturbance prevented you from fully enjoying your time at the hotel. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned that we have fallen... More

Biloxi, Mississippi
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 20, 2014

The staff was very friendly, the rooms were very very nice, immaculate...It was a very busy weekend, the parking lot isnt the greatest, but we managed. As busy as it was, I never heard another persons voice until I was ready to leave the next morning. The location to New Orleans downtown is ok...you are on the other side of... More

Was this review helpful? Yes 3
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hey Donna, Thanks so much for your business and your very positive review of our property! One of the benefits of our concrete construction is that even when we are at full capacity you will typically get no "noise carryover" from room to room. That is, you can almost forget that you are in a hotel as you won't hear... More

Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 9, 2014

The hotel is round, so unique. Parking is free and there's even a restaurant on site (kids eat free!). Wish it was pet friendly but other than that this hotel is awesome. The staff went out of their way to make sure we were happy. We would stay here again.

Was this review helpful? Yes 4
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Dear NavyFamily, Thanks so much for your business, your review, and your service to our country. We are so fortunate to have the opportunity to serve so many military families and it is truly one of the best parts of our job. Your review was awesome and hit on so many aspects of our property that does make us not... More

Miami Beach, Florida
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 5, 2014 via mobile

24 hour security guard would be helpful. 24 restaurant service would be helpful. Staff were professional. Hotel needs some bell-hops and valet service. A covered parking garage would be a good start. No major complaints. Food was good.

Was this review helpful? Yes 5
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Dear Johnsimmons, Thanks for your business and your review. I appreciate you commenting on the professionalism of our staff and food quality. I apologize but I'm unclear as to why you scored us low. I certainly wish to get to the bottom of your issues and would be happy to discuss your concerns if you'd be so kind as to... More

San Angelo, Texas, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 4, 2014 via mobile

We were in new Orleans for 5 nights. A/C didn't work very well.. Called the front desk and with in 5 minutes maintenance was there..we changed rooms with out a problem. We took cabs in the evenings to the French Quarter..we liked stay in that side of the river at of the Hussel and bussel.($20 one way) Front desk was... More

Was this review helpful? Yes 2
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Greetings to our friend Sandy from San Angelo, Thanks so much for your business and your great 5 star review of our property! We really appreciate when our guests share their experience with the Tripadvisor community! Sorry you had some A/C problems and I am so glad that our staff reacted quickly and resolved the issue for you. Our people... More

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Additional Information about Holiday Inn New Orleans West Bank Tower

Address: 275 Whitney Avenue, Gretna, LA 70053
Phone Number:
Location: United States > Louisiana > Gretna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn New Orleans West Bank Tower 3*
Number of rooms: 181
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Also Known As:
Holiday Inn New Orleans West Bank Tower Hotel Gretna
Holiday Inn Gretna
Gretna Holiday Inn

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