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All 5 Gretna hotels

Holiday Inn New Orleans West Bank Tower

3.0 of 5 Hotel   |   275 Whitney Avenue, Gretna, LA 70053
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Ranked #1 of 5 Hotels in Gretna
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152 reviews from our community

Traveler rating
    41
    68
    30
    7
    6
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38
37
13
29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars NEW via mobile

The staff there especially Ikeisha at the front desk was very informative and helpful and provided EXCELLENT customer service. She worked well under pressure. if it weren't for her superb customer service skills we would have been lost.

Was this review helpful? Yes
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

It was a nice stay. The room was clean and comfortable but it was noisy. We faced the highway and it sounded as if we had a window opened. The staff was friendly. I wish they offered some kind of shuttle service but I would stay here again.

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1 review
2 of 5 stars Reviewed 4 days ago NEW via mobile

Upon arriving my room was already paid in full. They asked to hold my credit card. Obvioulsy this was fine it was a hotel after all. But after checking out about two days later I start getting these charges.. Not all at once. They'd charge 225.00 then 75.00. There is no reason.. I wasn't still there. I had not smoked... More 

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi courtniebfontenot, Thanks for your business and your review. I'm sorry you believe there to be billing issues and trust we take this very seriously. Your review really alarmed me so I immediately pulled up the charges associated with the account. We only placed one charge on your card in the amount of your room/tax total. If, by chance, you... More 

Houston, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The service from check in to room-service to hotel restaurant to check out was phenomenal. The entire staff went above and beyond to make our stay an unforgettable one. I highly recommend this hotel location.

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Eduwoman, Thanks so much for your business and review. We appreciate feedback from all of our guests but absolutely LOVE to read 5 star reviews highlighting our service. Our people are certainly what sets us apart and we love to read when we hit the mark. I'll share your kind words with our team and know it will make... More 

1 review
1 of 5 stars Reviewed 6 days ago NEW

I stayed there for one night in November, on my way to Florida. The drain plug of the bath tub was broken before my arrival, yet they charged my credit card $25 as a damage incident. Terribly disappointed in that hotel as well as in the hotel chain, since an identical situation occured to me last week in AR. This... More 

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Long Beach, California
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 1 week ago

Great location, nice employees, but the staff that cleans the room needs to be overhauled. The room was not professionally cleaned before we arrived. There were stains on the walls and light switch, the surfaces had not been cleaned, the bedcovers were soiled, and there were earplugs left over from the previous guests that were next to the bed and... More 

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi TracyAWillis, Thanks for your business and review of our property. We appreciate you taking time to share your experiences with the tripadvisor community. I wanted to apologize for the poor impression left by our housekeeping staff. No excuses, your room was not cleaned to your satisfaction and to us that in inexcusable. As you may read in other tripadvisor... More 

Northwest Arkansas
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is clean, the staff is friendly, and the location is convenient. If you are here to see NOLA, this is a great location. You are very close to the Hwy 90 bridge - or if you want to have some fun, drive down to the ferry at Algiers Point (it's relatively close too). Don't think you have to... More 

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Ejchron, Thanks for not only leaving a great review, but for choosing to stay with us time and time again. Our business is built on word-of-mouth advertising and loyal guests choosing to return to us. We thank you for providing both. We are going through some renovations and they are very nearly completed. I can't wait to show off... More 

Peoria, Illinois
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The hotel is under some renovation, which had no bearing on our stay. Our room was wonderful, with everything we would need. We did request no housekeeping service and the housekeepers were very nice to give us the extra shampoo or coffee we requested when we saw them. Nice exercise room, which I used a couple of times. Very clean... More 

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi jgkb2015, Thanks for your business and great 5 star review. Your kind words are very appreciated. We know there are lots of lodging options in the New Orleans metro area and appreciate that you chose us. We look forward to welcoming you back to our newly renovated property real soon. Best, Dustin Floyd General Manager More 

Bossier City, Louisiana
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The greatest compliment you can pay a hotel. Everywhere in the place is clean. The room and bathroom were especially clean. Not only was the staff friendly but they really go out of their way to be friendly and helpful. This location is not in downtown but it is worth being on the edge of town to experience this hotel.

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi DmBen, Thanks for a truly excellent 5 star review. You are correct, one of the highest compliments we can receive are notes about about cleanliness and excellent service. These are two hallmark items for us and I am so appreciative that you took the time to point these items out. Your review has been posted for our entire team... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

All the staff was on point they helped me with any problem had and my future problem the staff made me feel like apart of there family they made me feel welcome. I would say the restaurant is the part to visit in Gretna, Louisiana even if it's my first time enjoying this experience in my life. The staff in... More 

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Handsome Saints, What an excellent review! Thanks so much for your business and for taking the time to post such a kind review. We can't wait to welcome you back soon. Best, Dustin Floyd General Manager More 

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Additional Information about Holiday Inn New Orleans West Bank Tower

Address: 275 Whitney Avenue, Gretna, LA 70053
Phone Number:
Location: United States > Louisiana > Gretna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn New Orleans West Bank Tower 3*
Number of rooms: 181
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Also Known As:
Holiday Inn New Orleans West Bank Tower Hotel Gretna
Holiday Inn Gretna
Gretna Holiday Inn

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