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Holiday Inn New Orleans West Bank Tower

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275 Whitney Avenue, Gretna, LA 70053
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Holiday Inn New Orleans West Bank Tower
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178 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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Omaha
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed one night on our way through New Orleans, and enjoyed a room that was clean and comfortable. We intended to visit the French Quarter the next morning for breakfast, and wanted something quiet but close. We had a double room, and found that it was spacious for our family. Everything about this room seemed as if it had... More 

Was this review helpful? Yes
Jackson, Mississippi
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a beautiful property unless you get a king size room.. The room itself was clean and spacious but the bathroom was so small, one had to walk in the tub and toilet area, turn around and then close the door. After seeing a double room with a spacious bathroom, I was truly disappointed with the king. Service was... More 

Was this review helpful? Yes
Clinton, Washington
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This time I only stayed one night. My room was clean. I enjoyed the good food in the restaurant (big portions). The bar is fun and I watched sports on the big screens. The employees are very friendly and helpful. They are truly professional.

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Kristiansand, Norway
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had not booked a hotel in New Orleans, and struggled to find a room for a sensible price in the French Quarter. We did a broader search and found this hotel in Gretna. The hotel is located near the bridge on the opposite side of the river from New Orleans itself. The taxi fare is app. 14 dollars to... More 

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hello to Rune our friend from Norway, Thanks so much for your business and your review. We really appreciate you pointing out how close we are to downtown and for mentioning our friendly service. I can't wait to post your review in the back office for our whole team to see. I can promise you it will make their day.... More 

Perkinston, Mississippi
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Room was very clean! Also the first smoking room I have stayed in that doesn't smell like someone had just smoked a carton in. I had to call and make sure it was! I ordered the room service breakfast and it was very good. The staff were helpful and friendly! I felt like I was in a five star hotel!... More 

Was this review helpful? Yes 2
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Well a big hello to our from from Perkinston, Thank you so much for your business and AWESOME 5 star review! We love to read great reviews which mention our attention to detail when it comes to cleanliness. Few things are as important to us and I am so proud that it shows. When our valued guests are away from... More 

Las Vegas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 29, 2015

Hotel was nice. I was told by desk personnel that Breakfast WAS NOT FREE. Had to pay for Breakfast next door in restuarant. Parking was kind of tricky if you didn't know about parking lot in back. Everything else was grerat.

Was this review helpful? Yes 2
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hey John our friend from Vegas, Thanks so much for your business and your very nice review. We love playing a small roll in happy vacations so thanks for sharing your feedback regarding your stay. We really appreciate you choosing our property and do hope that you'll keep us in mind on future trips to New Orleans. Take good care!... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 27, 2015

After 26 nights in this place I was ready to get home. But I can happily say that it was just from being home sick. Front desk personnel was awesome and so was management. You can expect a few hiccups in a hotel after 26 days but everything was resolved extremely quickly. From my room being too noisy ,they moved... More 

Was this review helpful? Yes 2
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hey George, Thanks so much for your business and review. We hate to see you go as we've enjoyed getting to know everyone here working to get your new stored opened. I really appreciate you pointing out the helpfulness of the staff during your visit. Our people make all the difference and I am so pleased that you found our... More 

Memphis, Tennessee
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 26, 2015

We stayed in this hotel for a basketball tourney we go to every year in NO. The room had a terrible smell, kind of like Aqua Velva mixed with Lysol. The TV is very small and some of the channels didn't really come in clear. The pool was decent but the breakfast (although free) wasn't impressive. I probably wouldn't stay... More 

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Perry, Thanks so much for your business and your review. We appreciate you sharing your experience with the community. I'm sorry you didn't like the smell of our cleaning products. I'll follow-up with housekeeping in order to determine what smelled like "Aqua Velva." Cleanliness is generally one of our greatest strengths and although I'm glad to know the room... More 

Lafayette, IN
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed May 17, 2015 via mobile

I'm a Priority Club member and try to stay in Holiday Inns or Crown Plazas whenever possible. I'm rarely disappointed with this choice. This hotel is 4 miles from the French Quarter and the rooms are ok. The beds were comfortable. But, you can hear some road noise. Our sink's stopper was stuck when we got there. No big deal,... More 

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Mpaulet, Thanks for your business and your review. I am very concerned about your comments and I know by the time this posts I'll have reached out to you via phone. I'm sorry you experienced a stopped drain and we should have resolved the issue quicker. I've already followed-up with my engineering team so that we can ensure future... More 

Nixa, Missouri
Level Contributor
345 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 stars Reviewed May 15, 2015

Stayed here while in town for work; had a breakfast meeting in the Garden District & then a site visit in Westwego, so this was perfectly located for me (and no extra charge for parking, like if I had stayed over in NOLA proper). Front desk staff were friendly, love the cookies at check-in. Room was huge, clean, and very... More 

Was this review helpful? Yes
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi heywood417, Thanks so much for your business and your great review. We really appreciate it! I am so glad our team made you feel at home and you were able to enjoy some warm cookies in the lobby. They are so addictive - its a battle for me everyday to walk past them and not devour the entire tray.... More 

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