We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 5 Gretna hotels

Quality Inn & Suites

3.0 of 5 Hotel   |   100 Westbank Expressway Building A, Gretna, LA 70053 (Formerly Clarion Inn Westbank)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Choice Privileges Points
Save Saved
You added Quality Inn & Suites to your Saves list
Quality Inn & Suites
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Ranked #3 of 5 hotels in Gretna
A recent review
3 of 5 stars reviewed 2 weeks ago
Canada2 toronto
Write a Review

157 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Milford, Ohio
1 review
1 of 5 stars Reviewed 1 week ago

Overbooked rooms and did nothing for us. Had to find a new hotel at 10pm and had to drive 40 miles in the same direction we just came and pay twice as much as we would have if we had booked there in advanced. Friends who did stay there that night said the rooms were smelly and the door knob... More

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Many reviews have been quite critical of this property and although it isn't a five star, or even a four star, it served our needs extremely well. Room was clean, beds and bedding were very comfortable. Free breakfast in the morning was also worthwhile. Hot and cold items and fresh fruit. Could have used more staff when checking in, but... More

Was this review helpful? Yes 1
Tulsa, Oklahoma, United States
15 reviews 15 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Very similiar experience to other guests who chose this hotel for their park and cruise rate. While I did save money on parking while on my cruise, I will choose a different hotel and pay the extra to park at the port next time I cruise out of New Orleans. Took us over an hour to get checked in. Sounds... More

Was this review helpful? Yes 1
Daphne, Alabama
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Tried to pre-checkin around 11am. NO! Were told the rooms were overbooked and the housekeeping was under staffed. Come back at 3pm for check in. We arrived back at 3pm to a line that was out the door and into the parking lot! We stood in line for 4 HOURS waiting to be checked in!!!! LaTonya had AWFUL customer service... More

Was this review helpful? Yes 1
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

Arrived at 3:40 and was not checked in until 5:45 and still was not completely in as we THOUGHT per Internet description we were getting a suite with enough room for 5 to sleep- when in reality it was an adjoining room that had the bathroom removed with a table, bar, couch and second tv. Had to request and wait... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

It took 2.5 hours to check in. Then the electricity in the room did not work and still had crap in the toilet. While I stood in line I called choice hotels because it too late to cancel and they refused to not charge me so I could go to another hotel. They moved us to another room and have... More

Was this review helpful? Yes 1
Texarkana, Texas
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This is one of the nastiest places I have ever stayed. They have lots of problems at this hotel. The first room they gave us, already had someone in there. There was a lot of people in the lobby trying to get their rooms sorted out. There was all kinds of issues at this hotel. The room was dirty. There... More

Was this review helpful? Yes 1
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

A torn and in tatters US flag greets you as you enter this place. Stayed 2 nights.Exceptionally poor management. Computers have been out of order for atleast two weeks and front desk checks you in by hand. Only two bookings to check in at midnight and it took 45 minutes. Got the wrong room number as available rooms need to... More

Was this review helpful? Yes 1
Austin, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 12, 2014 via mobile

I've been in many hotels, some of them were bad, with tiny rooms and leaking faucets. But this is something unbelievable, we came in at first and they forgot about reservation, when we got into our room, there was so done already there. In our next room, we finally stayed the night. But the next evening, someone else dropped their... More

Was this review helpful? Yes 1
Cleveland, Ohio
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed March 7, 2014

Room was clean, nice, and large. 7 miles to downtown New Orleans, LA. Beds were comfy. That's all the good I can say about it. Shuttle Service is available, but the shuttle was on its own schedule whenever its convenient for them. I was there on Fat Tuesday, and the system to check in/out went down. Only had 1 person... More

Was this review helpful? Yes

Been to Quality Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn & Suites

Also Known As:
Quality Hotel Gretna
Quality Inn And Suites
Quality Hotel
Address: 100 Westbank Expressway Building A, Gretna, LA 70053 (Formerly Clarion Inn Westbank)
Phone Number:
Location: United States > Louisiana > Gretna
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 hotels in Gretna
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn & Suites 3*
Official Description (provided by the hotel):
Clarion Inn Westbank is located three miles from downtown New Orleans and the Ernest N. Morial Convention Center. The French Quarter and Bourbon Street are fives miles away from the hotel. Hotel amenities include free parking, free deluxe continental breakfast, high-speed internet,expanded cable, event facilities and catering, restaurant and lounge, outdoor pool, fitness center and gaming machines. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Tingo, Travelocity, Hotels.com, TripOnline SA, Choice Hotels, Priceline and Venere so you can book your Quality Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Quality Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.