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All 5 Gretna hotels

Quality Inn & Suites

3.0 of 5 Hotel   |   100 Westbank Expressway Building A, Gretna, LA 70053 (Formerly Clarion Inn Westbank)
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Ranked #4 of 5 hotels in Gretna
A recent review
3 of 5 stars Reviewed June 13, 2014
RBramlett Columbus, Georgia
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160 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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  • French first
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English first
Columbus, Georgia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 13, 2014

This was our second time staying here in the past 6 months. First time was very enjoyable, but we were disappointed with our most recent stay. The hotel is undergoing some renovations and improvements, so we hope its just growing pains. We booked two rooms, and checkin was easy. In getting to the rooms, one was missing a refrigerator and... More

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Collierville, Tennessee
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 31, 2014

We arrived today at 2:05 and was checked in and in our room by 2:15. Kenda was very prompt in getting us checked in and paperwork processed. We scheduled our departure on tomorrow's shuttle to the Carnival Dream. Room was a little warm but cooled off quickly and bath was the most spacious one I have seen in any hotel.... More

Was this review helpful? Yes 3
Porter, Oklahoma
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 11, 2014

I'm not going to dish or throw shade - I'll give the straight talk. I've stayed in a wide range of accommodations, so I can draw from a level of expert. This motel was about average for this type of facility. Yes, it has issues, but they are trying really hard to overcome those issues. Grounds clean -- mostly Room... More

Was this review helpful? Yes 2
Milford, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 9, 2014

Overbooked rooms and did nothing for us. Had to find a new hotel at 10pm and had to drive 40 miles in the same direction we just came and pay twice as much as we would have if we had booked there in advanced. Friends who did stay there that night said the rooms were smelly and the door knob... More

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 31, 2014

Many reviews have been quite critical of this property and although it isn't a five star, or even a four star, it served our needs extremely well. Room was clean, beds and bedding were very comfortable. Free breakfast in the morning was also worthwhile. Hot and cold items and fresh fruit. Could have used more staff when checking in, but... More

Was this review helpful? Yes 2
Tulsa, Oklahoma, United States
15 reviews 15 reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed March 24, 2014

Very similiar experience to other guests who chose this hotel for their park and cruise rate. While I did save money on parking while on my cruise, I will choose a different hotel and pay the extra to park at the port next time I cruise out of New Orleans. Took us over an hour to get checked in. Sounds... More

Was this review helpful? Yes 2
Daphne, Alabama
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 23, 2014

Tried to pre-checkin around 11am. NO! Were told the rooms were overbooked and the housekeeping was under staffed. Come back at 3pm for check in. We arrived back at 3pm to a line that was out the door and into the parking lot! We stood in line for 4 HOURS waiting to be checked in!!!! LaTonya had AWFUL customer service... More

Was this review helpful? Yes 1
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 22, 2014 via mobile

Arrived at 3:40 and was not checked in until 5:45 and still was not completely in as we THOUGHT per Internet description we were getting a suite with enough room for 5 to sleep- when in reality it was an adjoining room that had the bathroom removed with a table, bar, couch and second tv. Had to request and wait... More

Was this review helpful? Yes 2
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 22, 2014 via mobile

It took 2.5 hours to check in. Then the electricity in the room did not work and still had crap in the toilet. While I stood in line I called choice hotels because it too late to cancel and they refused to not charge me so I could go to another hotel. They moved us to another room and have... More

Was this review helpful? Yes 1
Texarkana, Texas
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 19, 2014

This is one of the nastiest places I have ever stayed. They have lots of problems at this hotel. The first room they gave us, already had someone in there. There was a lot of people in the lobby trying to get their rooms sorted out. There was all kinds of issues at this hotel. The room was dirty. There... More

Was this review helpful? Yes 1
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Additional Information about Quality Inn & Suites

Address: 100 Westbank Expressway Building A, Gretna, LA 70053 (Formerly Clarion Inn Westbank)
Phone Number:
Location: United States > Louisiana > Gretna
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn & Suites 3*
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Also Known As:
Quality Hotel Gretna
Quality Inn And Suites

45 photos of this hotel

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
Clarion Inn Westbank is located three miles from downtown New Orleans and the Ernest N. Morial Convention Center. The French Quarter and Bourbon Street are fives miles away from the hotel. Hotel amenities include free parking, free deluxe continental breakfast, high-speed internet,expanded cable, event facilities and catering, restaurant and lounge, outdoor pool, fitness center and gaming machines. ... more   less 
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