We arrived on a Thursday night and left Sunday. Rooms were clean, Lobby was elegant, food was suitable, and service was good. Did love some of the sandwiches at the Burger Bar. The Poker Room was fun, make a few bucks there, but lost them back on the slots, which seemed a little tight. Overall, had a great time and... More

I have written several reviews of the Horseshoe but this was the best visit yet on Jan. 20th, 2012. Renovated rooms. Nonsmoking floors. Flat screen TVs now. Easy check in and out. Friendly staff. Diamond Club is the best with free drinks and food for Diamond members and their guests. Cigar counter outside the club. New buffet. Total Rewards made... More

Its not las Vegas but it is the classiest hotel casino in Shreveport Less riff raff here than other places in the city...stayed in room 1721 which had great view and plenty high enough. Rooms are a bit dated especially the old tvs but cute place....large tubs fit for 2 More

Overall this is a very lovely hotel. We were travelling through the area and made a special stop to go there. The staff was friendly. The room service food was good. The casino was nice. The room was very nice, large with comfortable beds. The bathroom was beautiful. However, this was all kind of ruined by the fact that I... More

I have been staying at the Horseshoe in Bossier 7 times or more a year for over 5 years I will stay no where else when I am in the city even though I have free room offers from five other casinos there every month. WHY?? CUSTOMER SERVICE I have NEVER had a terrible experience at the hotel, bars or... More

For a Luxury Hotel, their rooms should def. be updated along with everything in it. (Beds, couches, T.V.'s, etc.) More

Very friendly check-in and check-out; large spotless luxury non-smoking room with great view (19th) floor; two pillow top queen size beds, large bath with TV; sofa, two casual chairs and coffee table, small built-in refrigerator and coffee service. High quality furnishings and carpet. The lobby (with a huge crystal chandelier) and shopping/dining/lounge concourse is large and beautiful. The casino is... More

I was pleasantly surprised. Bed was comfortable. Quiet room More

They do not tell you they don't have nonsmoking rooms even though it is an option on their website when you make the reservation Better off to stay at the Jameson inn or holiday inn express. Location is good, but the service and deceptive practice was very sub par. No real concern from the front desk staff, at least the... More