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All 33 Bossier City hotels

DiamondJacks Casino and Resort

3.0 of 5 Hotel   |   711 DiamondJack's Boulevard, Bossier City, LA 71111
Hotel amenities
DiamondJacks Casino and Resort

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Ranked #26 of 33 hotels in Bossier City
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271 people have reviewed this hotel

Traveler rating
    40
    54
    32
    54
    91
See reviews for
40
104
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22
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Any
English first
Mabank, Texas
Contributor
18 reviews 18 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Hotel Room: I thought because this was a Casino/Hotel that the rooms would be really nice so I didn't look at any reviews............... Bad choice on my part. My husband and I were celebrating our 34th wedding anniversary so I booked a deluxe king suite. I tried to book online but their website wasn't working, I ended up calling Diamond... More

Was this review helpful? Yes 1
Edmond
Contributor
17 reviews 17 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

There was not even a bellman to take luggage to the room or even a cart to be found anywhere... The pictures on the Internet must have been very old,the hotel and casino was nothing at all like the pictures... The floors in rooms where dirty.the chairs in the room had tears and wholes in them.... The bathroom was horrible,the... More

Was this review helpful? Yes 1
Benton, Louisiana
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

There are stains on the carpet. There are chunks missing out of the walls and floor board. I would rather go swimming in the sewer than use the restroom here. Decent arcade but is also expensive. Smells very old and dirty. I am just straight up disgusted.

Was this review helpful? Yes 1
Hot Springs, Arkansas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I booked a room at DiamondJacks because I got a great rate from travelocity. I've also stayed in other casino hotels and have usually had great experiences. However, such was NOT the case at DiamondJacks. I booked my room and prepaid for my room on travelocity. When I arrived at the front desk - they could not find my reservation.... More

Was this review helpful? Yes 1
Michelle C, Front Office Manager at DiamondJacks Casino and Resort, responded to this review

Hi Steve! I apologize for your frustrating experiences. Our front desk clerk should have written down the information from your confirmation on your phone instead of taking your phone to speak with a manager. Unfortunately, Travelocity had not sent us your confirmation yet upon your arrival. Because your reservation was pre-paid, we have to make sure we have the proper... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago via mobile

Good morning. I recently stayed at Diamond Jack casino and was appalled at the dangerous sanitation issues there. I have photos and video. I had the property manager come see the actual items and nothing was done. I moved rooms twice! This staff is exposing hundreds of people a day to disgusting sanitation hazards!!!

Was this review helpful? Yes 1
Dallas, Texas
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 19, 2014

After a HORRENDOUS experience at Margaritaville (see review there), we contacted Diamond Jacks for a VERY LAST minute to see if they had a room for the following evening. We explained our situation. They booked us a room at a very reasonable price. The staff were very polite and accommodating to insure we got the room wanted (even put us... More

Was this review helpful? Yes 3
Michelle C, Front Office Manager at DiamondJacks Casino and Resort, responded to this review

Thank you so much for your kind words! I am happy your trip turned out great and I look forward to seeing you again! More

Fort Worth, Texas
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 14, 2014

I should have known better! I read the reviews of this place and thought that it couldn't be this bad. I was wrong. It is awful. The rooms are so outdated it isn't even funny. I am laying on the lumpy bed right now watching the tube TV. It does have a decent picture for something made in 1995 though.... More

Was this review helpful? Yes 1
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 14, 2014

Unmotivated employees. Filthy common areas lead to skanky room. Non-smoking room smells like an ash tray. Had to park a distance from the hotel. Other than those issues, this is a pretty nice place. This is an argument for outlawing gambling and smoking.

Was this review helpful? Yes 1
Stone Mountain, Georgia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 12, 2014

Booked a reservation for Diamond Jacks 2 1/2 months in advance for my anniversary we had a confirmation but 2 days before we were supposed to leave I get a call that they do not have a room that my booking agent overbooked the hotel. I called the booking agent this was not true the called them and they were... More

Was this review helpful? Yes 2
Ellensburg, Washington
Top Contributor
88 reviews 88 reviews
34 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed February 6, 2014 via mobile

Stayed at RV park at Diamondjacks. If you enjoy trains like we do you'll enjoy seeing and hearing them go by. They are not so noisy after 9pm. Not a large park but room for big rigs, and dog friendly. Nice level spots with a few trees, and very clean. Right next door to casino.

Was this review helpful? Yes 2
Michelle C, Front Office Manager at DiamondJacks Casino and Resort, responded to this review

Thank you for staying with us at our RV Park! I am happy you enjoyed your stay. I hope to see you again soon! More

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Additional Information about DiamondJacks Casino and Resort

Also Known As:
Diamondjacks Hotel
Diamondjacks Hotel Bossier City
Isle Capri Hotel Casino Bossier City La
Diamondjacks Bossier City
Isle Capri Bossier La
Isle Capri Bossier
Address: 711 DiamondJack's Boulevard, Bossier City, LA 71111
Location: United States > Louisiana > Bossier City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 33 hotels in Bossier City
Price Range (Based on Average Rates): $
Hotel Class:3 star — DiamondJacks Casino and Resort 3*
Reservation Options:
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