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Holiday Inn Baton Rouge South Hotel

3.0 of 5
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9940 Airline Highway, Baton Rouge, LA 70816
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Holiday Inn Baton Rouge South Hotel
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Ranked #42 of 71 Hotels in Baton Rouge
A recent review
4 of 5 stars Reviewed November 9, 2014
Cherie G Memphis
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106 reviews from our community

Traveler rating
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    28
    13
    14
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37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Holiday Inn Baton Rouge South Hotel
See the most recent reviews
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 20, 2014

The shower in my room was broken. I told the desk clerk De Shawn but was told they couldn't do anything for me and that I should have told them before checking out. The right answer would have been to comp a portion of the room for the inconvenience to the guest, who paid for a room with a working... More 

Was this review helpful? Yes 1
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you for taking the time to give us feedback regarding your stay with us. This was extremely helpful. I do want to apologize for the way this situation was handled. Our target is to satisfy our guest with the customer service you deserve. We have certainly worked on improving our service recovery so that our guest do understand that... More 

Memphis
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 9, 2014

This hotel had recently been updated and rooms were large and nicely decorated. Mattress and pillows were great and typical of recently refurbished Holiday Inns. The only complaint was that there were a lot of students at the hotel who hogged the computers in the business center. I would stay here again due to its convenience and quiet room.

Was this review helpful? Yes 1
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thanks so much for your feedback regarding your stay with us. We greatly appreciate your business with our hotel. Hoping to see you again in the future! More 

Murrieta, California
Top Contributor
79 reviews 79 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 5, 2014

We numbered 60. We were housed in the older part of the hotel parallel to the swimming pool area. Rooms were ok, beds comfy. Noise level acceptable. What was not acceptable was them running out of help in the restaurant or items on the menu. It took over 1-1/2 hours to get a table of 14 of us served, and... More 

Was this review helpful? Yes 1
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you so much for choosing the Holiday Inn Baton Rouge South for your event. I first would like to apologize about the service inconvenience you experience while staying with us. We have worked very hard to make sure we are staffed properly in the future. We enjoyed you all staying with us and hope that in the future we're... More 

Louisville, Kentucky
Contributor
17 reviews 17 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 2, 2014

Other reviews, do this hotel no justice. I had the privilege to stay here during the LSU and UK game. I am a motor coach driver and visit all over the country. The other reviews did not match the room that I was allowed to stay in. I stayed in the old part of the hotel, but it's not attached... More 

Was this review helpful? Yes 1
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you so much for your feedback regarding your stay with our hotel. We greatly appreciate your time. We are happy that you were able to enjoy your experience with us. We do hope that in the future you choose the Holiday Inn South as your home away from home. Thanks again! More 

Top Contributor
153 reviews 153 reviews
41 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 30, 2014

Hotel has tower and motel type rooms. Buffet is good and bar was nice also. Room was huge but bathroom was hard to use with the door. There is no good place to eat close by because the hotel is right on the edge of the hood! Don't eat at Applebee's! Worst dining exp. in 41 years. Drive 3 miles... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Dear Matthew B, Thank you for taking the time to express your thoughts and concerns. We would like to apologize you were not well satisfied with your over-all stay with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be used to consider improvements needed and we hope that... More 

Monroe, Louisiana
Top Contributor
152 reviews 152 reviews
19 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed October 26, 2014

the hotel itself was very nice, large,and the rooms clean and spacious. i just wish i had known what neighborhood it was in before hand. everything was run down, nowhere to eat after about 9:00p.m.( which nobody gets out of concerts or ballgames any earlier).

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Dear Shelbydee, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the clean and spacious room accommodations. It is regrettable that your stay was negatively affected due to the location of the hotel. Kindly accept... More 

Heflin
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 27, 2014

I'm still seeing a doctor for the ants that got into my clothes overnight while they were hanging up! I have photos and video. In touch with a lawyer for medical bills! I was here because it was close to the hospital my Dad was in for a brain tumor!

Was this review helpful? Yes 1
Dallas, Texas
Contributor
15 reviews 15 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed August 25, 2014

This room was fine, I mean I did pick it up on priceline last minute on the cheap. Here is the deal though. I selected it because usually a holiday inn is a decent enough place for a quick over night sleep during travel. You RARELY find one that is more like a 1 star roach coach and USUALLY they... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Dear Eric D, Thank you for your feedback. We appreciate your complimentary observation on our hotel rooms. We strive to provide a clean and comfortable place for our guest to stay as well as exceptional customer service with all of our guest needs. However, I am sorry to hear some aspects did not meet your expectations and apologize for the... More 

Loveland, Colorado
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 31, 2014

This hotel is an older hotel but we'll kept. Clean rooms and very friendly staff. The bed in our room was very comfortable. Only reason I didn't give 5 star is because of broken equipment in the workout room. The elliptical and the stationary bike don't have power to run computer and the heart rate doesn't work on the treadmills.... More 

Was this review helpful? Yes 1
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you so much for your valued feedback. We enjoyed having you stay with us and hope that in the future you choose us for your lodging needs. We are working to provide a better work out experience in our fitness area. Again, thanks for your feedback -Jason Montgomery More 

Los Angeles, California
Top Contributor
58 reviews 58 reviews
54 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed July 7, 2014

I was a bit concerned about some of the reviews of this hotel, but I booked a great last minute deal on price line at this property. It was very easy to access and had plenty of parking. You can even park next to your room if you are in the older outside section. The front desk staff was great!!... More 

Was this review helpful? Yes 4
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you for choosing to stay with us at our property here in Baton Rouge, La. We greatly appreciate your business and hope that you can join us again whenever your near our city. Thanks!! More 

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