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Holiday Inn Baton Rouge South Hotel

3.0 of 5
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9940 Airline Highway, Baton Rouge, LA 70816
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Holiday Inn Baton Rouge South Hotel
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Ranked #41 of 71 Hotels in Baton Rouge
A recent review
3 of 5 stars reviewed 6 days ago
kharley lafayette la
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115 Reviews from our TripAdvisor Community

Traveler rating
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    15
    15
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18
14
6
41
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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  • All months
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Clinton, Indiana
Contributor
13 reviews 13 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We have called 3 times to change our reservation to connecting rooms. First time they said they couldn't do that. We called back and they said they can't do it till the day of arrival. We are taking 2 teenage girls with and would like to know that we have 2 rooms connected. They advertise that they connectiong rooms why... More 

Was this review helpful? Yes
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you so much for your recent review. I do apologize if this has caused you any inconvenience trying to finalize your trip. We understand how perfect you want you trip to be and we plan to help in every way possible. We can put in a request for an adjoining room to ensure that when we do assign rooms... More 

lafayette la
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I have stayed here many times over the years and have attended many meetings here. My last stay was not that good. I stayed 4 nights and twice had to go back to front desk to get key reset. Both times they only had one person working desk and I had to wait about 15 minutes for my turn. Room... More 

Was this review helpful? Yes
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you for your recent response. We appreciate your business and your feedback. This has helped us to target areas that we may need extra assistance and due put in place some rules and regulations for situations such as this. Thank you again and we hope that you can choose to lodge with us again. -Jason Montgomery More 

Batesville, Arkansas
Top Contributor
94 reviews 94 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Booked somewhat last minute, so there weren't a lot of options, though any hotel we chose would probably have been expensive since it was the holiday weekend. No free breakfast, but that was ok as we had planned on brunch at a local spot anyway. Our room had two queen beds. Seemed somewhat updated in appearance though the bathroom was... More 

Was this review helpful? Yes
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you for your recent stay with us. We greatly appreciate your feedback, it is very valuable to our property and our staff. We will use this to help us target any issues we'll have. Thank you again for your response. -Jason Montgomery More 

Texas
Contributor
20 reviews 20 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

This hotel was DIRTY. Everywhere! The room had to be recleaned and it smelled like bad body odor even after it was cleaned! We had to ask for the towels to be replaced because even they were dirty! Just gross!

Was this review helpful? Yes
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you so much for your recent stay with us. We greatly appreciate your feedback regarding your recent stay. I do apologize for the inconvenience you experienced during your time with us. I will follow up with our housekeeping department to ensure we are leaving a home like experience for our guest. Again, I do apologize and hope this doesn't... More 

Contributor
15 reviews 15 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed here multiple times and the staff is about the best I've encountered and I get to travel a good bit. They are always quick to get us whatever we need, our rooms are always clean and comfortable, and if we check in later in the day, they have the room lights on and we come into a... More 

Was this review helpful? Yes
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you so much for your 5-star review. We appreciate you feedback and are always happy to have you. Hope when in Baton Rouge, La our property is the one you choose for your lodging needs. Thanks again :) -Jason Montgomery More 

Fort Worth, Texas
Top Contributor
55 reviews 55 reviews
14 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room itself was nice and relaxing, but the reception from the front desk guy was lukewarm at best and he gave me room keys that did not work. He did call a maintenance guy who arrived within a minute to let me in. The maintenance man was smoking which I found to be unprofessional and I was also told... More 

Was this review helpful? Yes
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you for your response regarding your recent stay. We appreciate your valued feedback. I would like to thank you for the 4-star rating. I have met with all of the Guest Service Representatives regarding there interaction with guest. Informing them of the importance of being genuine and welcoming. I can assure that a guest will no longer feel this... More 

Chicago, Illinois
Top Contributor
62 reviews 62 reviews
23 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a clean, comfortable hotel. There was little "exciting" about it, but the room was clean and comfortable, checking in and out was easy, parking was free and plentiful. I took the advice of other reviewers to request a room in the tower.

Was this review helpful? Yes
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you so much for your recent feedback. We greatly appreciate the time you've taken to give us your evaluation of your stay. We would also like to thank you for the 4-star review and if their is anything we could do in the future to make your stay a 5-star review please feel free to let us know. Thanks... More 

Baton Rouge, Louisiana
Contributor
18 reviews 18 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We checked in because we had no power for 3 days after the great storm of April 2015 and after not having power for three days the hotel was lovely. The room was clean the bed was comfortable we had dinner in the bar and they had some of the best hamburgers I've had in a long time with crispy... More 

Was this review helpful? Yes 1
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you for your recent feedback regarding your stay with us. We greatly appreciate your business and value your candid feedback. We hope that in the future your choose the Holiday Inn South for your lodging needs. -Jason Montgomery More 

St. Augustine, Trinidad and Tobago
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

My first disappointment was that we were misinformed and the hotel actually did not have an airport shuttle. When I called to advise that our party had landed and were ready for pick-up I was told that we would have to take a taxi. Second upset was that breakfast was not included with the room. We arrived on Monday evening... More 

Was this review helpful? Yes
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you for your feedback regarding your recent stay. We apologize for the inconvenience you were caused while lodging with us. We will be working on making sure we deliver a better experience while dining with us. Your feedback is really important to us and we value every bit of it. Thanks for you recent stay and hope you in... More 

Austin, Texas
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 28, 2015

We booked our room on Hotwire, which may have impacted where we were placed in the Hotel. This review is only for the motel like section on the side of the hotel. I have no idea what the main building is like, since I never went inside. Basically, the hotel is split in two parts. There's a weird motel like... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Dear Lauren P, Thank you for taking the time to convey your comments regarding your recent experience with us. I truly apologize for the not up to par experience you had during you stay with us. Rest assured that these issues will be looked into. I assure you that every comment, no matter how small, is taken very seriously. We... More 

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