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Holiday Inn Baton Rouge South Hotel

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9940 Airline Highway, Baton Rouge, LA 70816
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Holiday Inn Baton Rouge South Hotel
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124 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Houston, Texas
Level Contributor
79 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were in town for a funeral and stayed here because typically holiday inn express is a relaible brand. This hotel is OLD and nasty...the halls and rooms smelled liked mold, must and mildew. GROSS. The rooms are so old but clean. The AC unit is old and does not keep up with the heat and humidity. Really sad when... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Dear KJG792012, Thank you for taking the time to write a review of your recent stay. I deeply apologize for any inconvenience you may have experienced with our housekeeping service and our air conditioning system. We do strive for customer service improvement in everything we do and all of the issues you described obviously do not meet our expectations let... More 

New York City, New York
1 review
5 of 5 stars Reviewed July 25, 2015

Something important is happening here at this hotel from the "top" down -- excellent service, very polite, and a lot of the staff seem to do that extra something that makes a place stand out. The place was clean, fun, fabulous pillows . . . a fun pool scene and other banguets going on and it all seemed to work... More 

Was this review helpful? Yes
Corpus Christi, Texas
Level Contributor
3 reviews
1 of 5 stars Reviewed July 23, 2015

this is the worst holiday inn I have stayed. our stay wasn't worth what we paid. the first room we had smelled like wet carpet and mildew. we moved to another room. housekeeping didn't service our room the first 2 days. after I complained all they did the next day was make the beds. didn't give us fresh towels but... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Dear 184shawns, Thank you for taking time to post a review of our property. Please accept my apologies for the issues you had with cleanliness of the property. Rest assured that this matter will be looked into. I have sent you a private message to obtain additional details of your experience. We hope to have the honor of serving you... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 12, 2015

The pictures showed a nice pool, that is why we chose the hotel. I should have went with my gut and stayed at a Hampton Inn. The front desk staff was great but the pool and "residents" were not desirable. I should have known when we pulled to the back to our room and a wrecked abandoned car was in... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Dear Rocky H, Thank you for taking the time to post your feedback concerning your recent stay. We are very sorry to hear that the condition of the pool was not up to your expectations. Our goal is to make everyone’s stay special and this review will be useful in our endeavor to continually monitor and improve the quality and... More 

1 review
5 of 5 stars Reviewed July 8, 2015

We recently had a family reunion at this hotel and it went great. The staff did a wonderful job and went out of their way to help us with whatever we needed. Amos, was the best. Barry was a great help. And there were so many others I can't begin to mention them all. We had a banquet for over... More 

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Wexford, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 7, 2015

We just hosted a 70 person family reunion with a banquet dinner over July 4th weekend. The hotel was perfect with many indoor and outdoor gathering places, indoor/outdoor pool, bar and restaurant. The hotel was in great condition, clean and the rooms and beds were great. Staff went out of their way many times to help us. The banquet room,... More 

Was this review helpful? Yes 1
Baton Rouge, LA
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 24, 2015

We needed a place to stay in Baton Rouge with very short notice. This hotel was perfect! Great location, welcoming lobby, attractive pool area, very nice room - comfortable, cool, clean and well appointed. And the staff was very accommodating and professional. I would happily select this hotel again.

Was this review helpful? Yes 1
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Dear reNewOrleans, Thank you so much for your 5-star review. We are happy to see that you've enjoyed your stay with us. We look forward to seeing in the future. Thanks again! -Jason Montgomery More 

Decatur, Alabama, United States
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 14, 2015

Stayed one night as part of the 2015 Power Tour. Great location..close the everything. Rooms were extremely clean and staff was great. No breakfast option at the hotel tho. We would stay again and was really great price.

Was this review helpful? Yes 1
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you so very much for your recent stay with us. We value your feedback in every way. When your in the Baton Rouge and need lodging, feel free to stop by the Holiday Inn South. Thanks again, Have a great day!!! -Jason Montgomery More 

New Iberia, Louisiana
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 11, 2015

First let me say that this is a very nice, clean and well kept hotel. I stayed here recently with just my two small children and the room was great. It was very clean and comfortable. The only drawbacks I saw was the staff. Although they were courteous, they were not very helpful. I called the front desk 3 times... More 

Was this review helpful? Yes 1
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you for your recent stay with us. We greatly appreciate your business and your most valued feedback. I do want to apologize for the service of your request during your stay. Since you feedback we have enforced the importance of following up with our guest request. I do thank you for letting us know, that way we have a... More 

Clinton, Indiana
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed May 30, 2015

We have called 3 times to change our reservation to connecting rooms. First time they said they couldn't do that. We called back and they said they can't do it till the day of arrival. We are taking 2 teenage girls with and would like to know that we have 2 rooms connected. They advertise that they connectiong rooms why... More 

Was this review helpful? Yes 1
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you so much for your recent review. I do apologize if this has caused you any inconvenience trying to finalize your trip. We understand how perfect you want you trip to be and we plan to help in every way possible. We can put in a request for an adjoining room to ensure that when we do assign rooms... More 

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