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Holiday Inn Baton Rouge South Hotel

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9940 Airline Highway, Baton Rouge, LA 70816
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Holiday Inn Baton Rouge South Hotel
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Ranked #40 of 71 Hotels in Baton Rouge
A recent review
3 of 5 stars reviewed 2 days ago
1mosquitoman Mooringsport, Louisiana
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105 reviews from our community

Traveler rating
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    28
    12
    14
See reviews for
13
13
6
37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mooringsport, Louisiana
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Was in BR for a business meeting and booked via Priceline . The rate was great but when I walked in the room there was a wet carpet smell . I called front desk and was moved to another room which smelled much better but still had a slight odor. I think the internet rooms are in the older motel... More 

Was this review helpful? Yes
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you for your recent stay with-in our hotel. I do apologize about that slight experience you had with your first room upon arrival. We do our very best to make sure our guest are comfortable when staying with us. I do apologize once again and hope that in the future you can choose to lodge with our hotel again.... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Maids are very untrustworthy they will steal your items. Of all things to steal they stole my child's bear. If they will steal something as simple as a childs bear watch out for you valuables. Workers at the desk are very rude also. If I could they would get negative stars!!!

Was this review helpful? Yes 1
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

First we would like to thank you for your recent stay with us, I would also like to apologize for the situation that we discussed. I personally along with the housekeeping manager searched through our lost and found department also the linen in housekeeping and was unable to locate the stuffed animal. To better serve our guest we do all... More 

East TX
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

For the one night we stayed the hotel was ok but I was glad to not be there longer. This is an older property that appears to have been updated in stages. It has a very mix matched look. The rooms were updated but the bathroom was still very dated. My biggest complaint was that we could not get cooler... More 

Was this review helpful? Yes
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you so much for your recent review regarding you stay with us. We value your feedback and want to let you know we have definitely checked into this issue and have taken care of it. Again we do hope that you change your mind and do decide to lodge with us in the future. Thank you. -Jason Montgomery More 

Alexandria
Contributor
14 reviews 14 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I paid $49.00 on Hotwire. Didn't know what to expect. It was a pleasant experience. Clean, comfortable room. Buffet breakfast as well. I stayed in one of the two story buildings on the back side. Only complaint is I could not pick up any wifi signal in my room. However for the price and location THATS OK!

Was this review helpful? Yes
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you for your recent stay with us. We greatly appreciate your business. We are currently working on the wifi issue as its a new issue we are experiencing. Again thank you for choosing to lodge with us, hope to see you soon!! More 

Jacksonville, Florida
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This HI was conveniently located off of I-12. The rooms were very clean and quiet I got one of the exterior access rooms which was very nice that I could back my car right up to the room and unload my luggage. Instead of having to walk 10 miles of hallway just to find your room like most Holiday Inns.... More 

Was this review helpful? Yes
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you very much for your recent stay. We are happy that your experience was a good. We hope to see you again in the near future. More 

Chalmette, Louisiana
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were at the hotel for a conference. The check in process .was not the best as we were not able to check into our rooms until after 4pm (check in time is 3pm). The rooms were comfortable, with a nice size refrigerator, microwave and coffee pot. However, the beds were hard as a rock so getting a good nights... More 

Was this review helpful? Yes
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you and your group so much for choosing to lodge with us during your event. We are glad to always have you all stay with us. I do apologize about the check-in process, we just had to be certain that everything for you guys would be a success. Again we do thank each and everyone of you and hope... More 

Mobile, Alabama
Top Contributor
65 reviews 65 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice quiet room until I turned on the heat. Lots of space. Been remodeled. Looks nice. Mattress hard as a rock. Because of the noisy heater and hard mattress I got no sleep. Ordered room service, food was really good. I would not stay here again. I was here on business for one night.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Dear Rick S, Thank you for staying with us during your business trip and for writing a candid review. We are very glad that you enjoyed your dining experience with us. However, I regret that the noise disturbance from the heating unit and the bed mattress prevented you from fully enjoying your stay with us. We take all of the... More 

GREENSBORO NC, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 17, 2015

Right off I-12. Close to several restaurants. Clean, quiet room with VERY comfortable bed. Microwave, frig and coffee pot all clean and in working order. Friendly staff. One issue with cleaning staff but it was resolved quickly. Great breakfast bar, but expensive. Several other guests commented that a free breakfast would make their stay better.

Was this review helpful? Yes
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you so much for your feedback. We greatly appreciate your business and you taking the time to let us know how was your recent experience with us. We hope that in the future when lodging in Baton Rouge, you choose the Holiday Inn Baton Rouge South. Thanks again!! More 

Birmingham, Ala.
Contributor
20 reviews 20 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 18, 2014

This is kind of a two-tiered hotel. There are traditional rooms accessed via interior hallways; then rooms accessed from the outside, much like Best Western hotels. The exterior rooms were not soundproofed and you could hear outside noises and conversations. It seems every door near us couldn't be shut unless you slammed it (including ours), which also proved irritating. The... More 

Was this review helpful? Yes
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you for your business during your trip to Baton Rouge, La. We greatly appreciate your business with our hotel. I would like to apologize for any inconvenience you experienced due to noise. We try very hard to ensure our guest's stay are great. I do hope that in the future you can give us another shot at it. Thanks... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 20, 2014

The shower in my room was broken. I told the desk clerk De Shawn but was told they couldn't do anything for me and that I should have told them before checking out. The right answer would have been to comp a portion of the room for the inconvenience to the guest, who paid for a room with a working... More 

Was this review helpful? Yes 1
Jason M, Front Office Manager at Holiday Inn Baton Rouge South Hotel, responded to this review

Thank you for taking the time to give us feedback regarding your stay with us. This was extremely helpful. I do want to apologize for the way this situation was handled. Our target is to satisfy our guest with the customer service you deserve. We have certainly worked on improving our service recovery so that our guest do understand that... More 

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