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BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge

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2683 Energy Dr., Baton Rouge, LA 70808
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1 room 1 guest
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BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge
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397 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Austin, United States
1 review
1 of 5 stars Reviewed 1 week ago

First - as a diamond member, I was upgraded to a suite on my late check-in as there was plenty of rooms available. Standard practice - but much appreciated when this happens because most hotels do not know...or care about....the advantages of people who spend 90 nights a year with a certain brand. However - after getting into the suite... More 

Review collected in partnership with Best Western

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19068, Front Office Manager at BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge, responded to this review

Mr. Ashworth, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback... More 

La Grange, United States
1 review
5 of 5 stars Reviewed 1 week ago

or two, you will love the pristine, landscaped doggie yard for your four legged friends. It's immaculate. The hotel is in more of an office park area, which is actually nice for walking the dogs after hours; lots of sidewalks around and little to no traffic to interfere. Very friendly hotel staff and a nice hot breakfast too. I would... More 

Review collected in partnership with Best Western

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19068, General Manager at BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge, responded to this review

Anne, Thank you for taking the time to leave feedback about you and your fur baby's recent stay with us and for the 5 star rating. I am glad that you both enjoyed our pet friendly areas as well as our other complimentary amenities like the hot buffet breakfast. We hope to see you both back very soon. Jennifer Holmes... More 

Walker, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel exceeded my expectations and did it at a great price. We met friends for drinks at The Cove, right around the corner, and wanted to avoid driving home under the influence. This hotel was a short stroll down a sidewalk from The Cove, which deserves its own 5-star review for their whiskey selection and nice space. Staff was... More 

Review collected in partnership with Best Western

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19068, General Manager at BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge, responded to this review

James, Thank you for taking the time to leave feedback about your recent stay with us and for the 5 star rating. I am so pleased to hear that you enjoyed your experience in our spacious and clean Two Queen Bed Suite with Two Bathrooms, as well as our amenities, like the complimentary hot buffet breakfast that you mentioned. I... More 

Shreveport, Louisiana
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed here many times for business or pleasure. We've always found this hotel to be well appointed and meet our needs. The office staff seems to change a lot but they get the job done. The rooms are clean, and safe. The breakfasts are better that most included hotel breakfasts, and they keep the area very clean. We... More 

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19068, General Manager at BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge, responded to this review

I would first like to thank you for taking the time to leave feedback about your recent stay with us, but I would also like to thank you for your repeat business, which is very important to us. We want every guest to feel like we are their home away from home and I am glad to hear that we... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel just needs a few updates. Overall fine, but management doesn't fix issues. Only finds a reason that the customer is to blame. Mold, holes in walls, leaking AC units, roaches. I don't think the customers are bringing those in.

Review collected in partnership with Best Western

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19068, General Manager at BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge, responded to this review

A N, Thank you for taking the time to leave feedback about your recent stay with us. I am disappointed to hear that you did not have an enjoyable experience. By letting us know that problems that you encountered, we do our very best to correct those issues as soon as possible and for future guests. I assure you that... More 

Memphis, TN, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I found this an extremely nice and clean facility with an excellent staff who was happy to assist you. The comfort of the beds were better than most hotels. This was my first stay at a Best Western Plus, I will now look for them in my future travel.

Review collected in partnership with Best Western

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19068, General Manager at BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge, responded to this review

Marcia, Thank you for taking the time to leave feedback about your recent stay with us and for the 5 star rating. I am glad that you chose to pick us as the first Best Western Plus property that you enjoyed your experience in our spacious and clean room and had a good night sleep on our pillow-top mattresses. I... More 

Lafayette, Louisiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I had a very bad experience this stay with check in, however, the rooms and breakfast were wonderful as always. I stay at this hotel often and it is a very good value for the money. I am only second guessing my next stay due to the way I was treated at check in. I felt like a criminal instead... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
19068, General Manager at BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge, responded to this review

Thank you for taking the time to leave feedback about your recent stay with us. I am sorry to hear that you did not have a pleasant check in experience. We have several new employees and I will be sure to review your comments to ensure that all of our guests are treated as if this is there home away... More 

Ball, LA, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We only stayed for one night, but don't have a single negative. The staff was friendly and the room was beautiful. The breakfast buffet was wonderful! The location was very nice also. There are several small shops and eating places nearby if you don't want to get into that Baton Rouge traffic!

Review collected in partnership with Best Western

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19068, General Manager at BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge, responded to this review

Lydia, Thank you for taking the time to leave feedback about your recent stay with us. I am so happy to hear that you enjoyed your experience in our spacious and clean rooms, as well as our amenities, like the complimentary hot buffet breakfast. I will be sure to mention your kind words to my staff during our staff meeting... More 

Montgomery, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a pool view king suite. It was very clean, the bed caused us to sleep a little late because it was a little TOO comfy! Ask for extra towels and wash cloths. There were two of us and three towels and two wash cloths and we showered more than once and used them up!

Review collected in partnership with Best Western

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19068, General Manager at BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge, responded to this review

Jacqueline, Thank you for taking the time to leave feedback about your recent stay with us and for the 5 star rating. I am pleased to hear that you enjoyed your experience in our spacious and clean Poolside Deluxe King Suite. I understand about the pillow-top mattresses that we have in the rooms and I sleep on one just like... More 

Baton Rouge, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I booked two rooms for my daughters 14th birthday party. Alexis was very helpful with describing room choices and very patient since I changed my mind twice. I was able to get connecting rooms I was very pleased with the room set up. The breakfast was also great. Overall we had a great time.

Review collected in partnership with Best Western

Was this review helpful? Yes
19068, General Manager at BEST WESTERN PLUS Richmond Inn & Suites-Baton Rouge, responded to this review

Jayme, Thank you for taking the time to leave feedback about you and your daughter's recent stay with us. I am happy to hear that we were able to change to your preferred adjoining rooms and that you had an enjoyable experience. I am also glad to hear that you liked the complimentary hot buffet breakfast. We hope to see... More 

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