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L'Auberge Casino & Hotel

Certificate of Excellence
777 L'Auberge Avenue, Baton Rouge, LA 70820
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L'Auberge Casino & Hotel
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326 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
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    (326)
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    (89)
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Carencro, Louisiana
1 review
5 of 5 stars Reviewed 2 days ago NEW

Always nice to be greeted by lovely people. Cindi at the front desk was very nice and helpful. Just made my husband and I feel so welcomed. The room was everything we hoped it would be and more. Did not hurt that we won a few dollars also. We will definitely be back!!!!!!!!!!!!!

Was this review helpful? Yes
Megan T, Public Relations Manager at L'Auberge Casino & Hotel, responded to this review

Hi Shelly - Thank you for taking the time to leave us a five star review. We're so happy to hear that Cindi and the hotel team made your stay that much better. Congratulations on your win! We hope you'll be back to visit us again soon. More 

Baton Rouge, Louisiana
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Walking into the Lauberge surroundings is greeted by the clean and cool air smell! The slot machines and tables are spaced away from each other so to make this for an enjoyable time. The wait staff are always kind and efficient with their orders. The clean up staff are quick to tidy up the areas. The managers greet you with... More 

Was this review helpful? Yes
Megan T, Public Relations Manager at L'Auberge Casino & Hotel, responded to this review

Hi Kristina - Thank you for taking the time to leave us a five star review. We're so happy to hear that L'Auberge Baton Rouge is your escape. We hope you'll be back to visit us again soon. More 

Shreveport, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

For $400 a night, we got a small room with a view of the parking lot. The customer service was probably the worst of it. At the casino, they ran out of liquor. That morning, I called the front desk to ask for a package of coffee and they said they did not have any. When I saw a housekeepers... More 

Was this review helpful? Yes
Megan T, Public Relations Manager at L'Auberge Casino & Hotel, responded to this review

Hi Tracy - Thanks for taking the time to leave us a review. Guest service is the pinnacle of our business and it seems we fell short during your stay. Our Guest Experience Manager would love to reach out to you about your visit. Would you mind sending us an email to socialmedia@lbrmail.com with your best contact information so someone... More 

1 review
1 of 5 stars Reviewed 1 week ago NEW

Let me start off and say this stay could of been prevented if I just listened to the signs from the beginning. • we arrive, not a valet in sight • no tubs for children • no coffee • no breakfast for family to eat (except room service) no actual restaurant to take children so that nice buffet they advertise... More 

Was this review helpful? Yes 1
Megan T, Public Relations Manager at L'Auberge Casino & Hotel, responded to this review

Hi Pilar - Thank you for taking the time to leave us your feedback. We pride ourselves on offering our guests exceptional customer service and it seems we may have missed the mark. We'd love a chance to make this right. Our guest experience manager will be reaching out to you to discuss your visit with us. Thank you again. More 

Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed with the sister property in Lake Charles a dozen times and assumed this property would be just as nice as its counter-part. Well, that was a very bad assumption. My family and I (kids, adults and seniors) visited the hotel and we were all disappointed at the level of service and amenities offer to the entire family. I'll... More 

Was this review helpful? Yes
Megan T, Public Relations Manager at L'Auberge Casino & Hotel, responded to this review

Hello - Thank you for taking the time to leave us a review. We're sorry to hear you were disappointed in our food offerings. We offer four dining outlets including a steakhouse, sports bar, buffet and 24/7 quick service coffee shop. Additionally, we offer in-room dining. By Louisiana state law, guests under the age of 21 are not permitted to... More 

Abita Springs, LA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The room was beautiful and the view was wonderful. The comfort and cleanliness of the room was first class. The valets were all pleasant -- even in the middle of a rainstorm. The front desk employees especially. Cindi were cordial and helpful during check in and check out. Everyone employee greeted us throughout each day. The pool cabanas were very... More 

Was this review helpful? Yes
Megan T, Public Relations Manager at L'Auberge Casino & Hotel, responded to this review

Hello - Thank you for taking the time to leave us a five star review. We're thrilled to hear that you enjoyed your stay with us. Thank you also for sharing your wonderful photos. Hope you'll be back to visit us again soon. More 

New Orleans
Level Contributor
92 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 1 week ago

We first began visiting the L'Auberge Casino and Hotel a while back, before the switch to the lightning cable in Apple products. They have a sound dock in the room that uses the old system which was awesome back then, but sadly already outdated (who knew Apple would switch the plug type?!) but the dock has an auxiliary port to... More 

Was this review helpful? Yes
Megan T, Public Relations Manager at L'Auberge Casino & Hotel, responded to this review

Hello - Thank you for taking the time to leave us a review. We'd love the opportunity to talk to you further about your experience with us. If you would, please send us an email to socialmedia@lbrmail.com with your best contact information so someone from our team can be in touch. More 

1 review
1 of 5 stars Reviewed 1 week ago

I received an offer in the mail for two nights free stay at the hotel in Baton Rouge any day in August. When I called the very next day I was told by hotel reservations that the offer was not in their system and that I needed to call mychoice which I did. I was then told to call back... More 

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Megan T, Public Relations Manager at L'Auberge Casino & Hotel, responded to this review

Hi Dale - Thank you for leaving us a review. We'd love to help. Can you please send us an email to socialmedia@lbrmail.com with your name & best contact information so our guest experience manager can be in touch with you? We look forward to hearing from you. More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Not only did the staff make what could have been a horrible night great for our entire family but they did it with smiles and friendly staff! From the managers, front end clerks and all the way to the bellhops... They were there to assist with our every need on the night of July 24, 2015. I will always use... More 

Was this review helpful? Yes
Megan T, Public Relations Manager at L'Auberge Casino & Hotel, responded to this review

Hi Sara - Thank you for the five star review. We're so glad to hear that our team made an impact on you. We pride ourselves on providing our guests with exceptional customer service. Hope you'll be back to visit us again soon! More 

New Orleans, Louisiana
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Myself and several friends fell in love with the buffet. The margarita's were amazing. The lady at the door whom we discovered was the manager (Laura) took us on a tour of the buffet outlining the food, wow, beautiful set up. It taste amazing as well. Laura was very nice, informative and took care of us. Our server was Rosie... More 

Was this review helpful? Yes
Megan T, Public Relations Manager at L'Auberge Casino & Hotel, responded to this review

Hi Lisa - Thanks for the five star review! We're thrilled to hear the team at Bon Temps Buffet made your girls' night a success. Hope you'll be back to visit us again soon. More 

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