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Belle of Baton Rouge Casino & Hotel

103 France Street, Baton Rouge, LA 70802 (Formerly Sheraton Baton Rouge Convention Center Hotel)
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Belle of Baton Rouge Casino & Hotel
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252 reviews from our community

Traveler rating
    20
    38
    61
    68
    65
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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    (252)
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    (78)
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    (75)
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    (43)
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Senior Contributor
33 reviews 33 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

When my friend and I first arrived it took me 25 minutes to check in because there was one person at the desk and 5 people in line. Seems under staffed. The room we stayed at was a club room and they didn't vacuum the floor at all, there was an empty gummy worm bag on the floor in between... More 

Was this review helpful? Yes
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

Deanna, we're so sorry to hear that the state of the room wasn't up to our standards -- there should never be anything leftover from the previous guests! Thanks for bringing it to our attention. We're hopeful that we'll get a chance to make it up to you. Best, Belle of Baton Rouge Casino Hotel More 

Pocono'Mtn, Pa.
Top Contributor
66 reviews 66 reviews
40 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our stay was excellent. We had a junior. suite and were very satisfied. Enjoyed dinner in shuck's. Prices were moderate and beer very cold. Within walking distance to USS Kidd. Only drawbacks were no open menu sit down breakfast on weekdays and a charge to use the guest computer in the business office,

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Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

Thank you so much for staying with us! We're delighted that you had a satisfactory stay here, and we certainly appreciate your feedback about the menu and the guest computer. Please rest assured that we will look into both issues, and hope that you'll consider staying with us again in the future. Take care, Belle of Baton Rouge Casino Hotel More 

Lafayette, Louisiana
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

My wife and I recently had business to attend to in Baton Rouge and decided to get a room at the Belle Casino. Having never been and since it was a weekday the room was reasonably priced. Once arrived and checked in we notice how unfriendly the staff was in comparison to other casino's. When we got to our room... More 

Was this review helpful? Yes 1
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

We're really sorry to hear that you were let down, and we're surprised to read some of your comments. Most of all, it's shocking to see that you felt our staff was surly or unfriendly -- usually, our staff receives rave reviews, and we're truly sorry you didn't get to experience us at our best. Ultimately, we know we have... More 

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is average. I have stayed here several times when attending meetings at the convention center across the street. It wasn't as nice as I thought it would be since it is connected to the casino. The staff were ok, but not overly helpful or friendly. The rooms are large but in definite need of updating. Seems older and... More 

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We stayed their from one night, on our way to NO. You get what you paid. Front desk personal at check out was not polite, room was clean, bathroom was a little old. Front desk didn't have change for the soda machine, I walked like 300 yards to the Casino to get something to drink and eat. Casino is horrible,... More 

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Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

Average is by no means what we're going for, and we want to apologize for not doing a better job of impressing you. In particular, we'd like to apologize for any issues you had at the front desk -- our staff is truly the heart and soul of this hotel, and no one on the team would ever purposefully treat... More 

Sulphur, Louisiana
2 reviews
3 of 5 stars Reviewed March 28, 2015

I was pleasantly surprised with this hotel after reading the reviews. We picked this hotel primarily for the location. Our son was competing in a wrestling tournament at the convention center on Saturday. The hotel went above and beyond on Friday evening accommodating our entire team and family for dinner in the little bar/ restaurant. The food and service was... More 

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Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

First of all, we want to apologize for a less-than-perfect breakfast at our buffet. We are hyper-aware of expiration dates and food safety, so if you notice something that seems off, we want to know. As for the rest of your stay, we really wish you would've been more impressed with our rooms. On the upside, we can only go... More 

Leesville, Louisiana
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 26, 2015 via mobile

The Belle has a long way to go if it wants to compete with the hotel qualities experienced at casino hotels in Shreveport. The staff at the desk was friendly, but the room was just average. On the smaller size with no fridge or microwave. Room and bed were clean. Bathroom was small and was vintage '90s Motel 6. Honestly,... More 

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Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

Thanks for all the feedback, and do know that we're working hard to make our property the absolute best hotel and casino in town -- that's why we're currently undergoing so many renovations. Hopefully, you'll visit again and be able to see all of the amazing changes we have in store! Best, Belle of Baton Rouge Casino Hotel More 

1 review
3 of 5 stars Reviewed March 15, 2015 via mobile

My room #1028 was newly renovated so it was nice. However, the casino was the worst I have ever experienced. Nasty, and not enough words to describe the atmosphere. Customer service thumbs down! I hope this casino gets updated and cleaned soon.

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Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

While we're excited to see that you enjoyed our newly renovated room, we must admit that we're disappointed by your thoughts on our casino. From the service to the atmosphere, this is not the type experience we want to provide, and we'd like to learn more. Feel free to call us at (225) 378-6000, so we can further discuss. Ultimately,... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 13, 2015

Downtown casino/hotel so beware. Very limited gated parking. 😁! Very limited valet parking. Sad😣. Two large open parking lots and covered garage parking. The hotel rooms need to be seriously updated. Granted many people may spend more time gambling than enjoying the guest room. However, as this hotel is charging prices that are in line with other competitive 2 or... More 

Was this review helpful? Yes
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

As you may have noticed, we are currently in the process of remodeling our rooms, and we know that once these renovations are complete, our rooms will more than impress you. That said, we're sorry our current rooms didn't meet your expectations; however, had you just let us know about these issues, we're absolutely certain that we would've made amends.... More 

Beaumont, Texas
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 9, 2015

The hotel was very clean, but the complimentary breakfast was not available at 6:30 as stated on the voucher. When the front desk was notified, no explanation or apology was given. There was also people sleeping in the lobby when we came downstairs.

Was this review helpful? Yes 1
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

We're so sorry about this miscommunication. Although our breakfast is usually ready to go at 6:30am sharp, it seems that there must've been a hold up in the kitchen. We're truly sorry if this was any inconvenience at all for you. All the best, Belle of Baton Rouge Casino Hotel More 

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