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Holiday Inn Express Hotel & Suites Baton Rouge East

3.0 of 5
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10989 Siegen Holiday Circle, Baton Rouge, LA 70809
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Holiday Inn Express Hotel & Suites Baton Rouge East
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Ranked #26 of 71 Hotels in Baton Rouge
A recent review
5 of 5 stars reviewed 3 weeks ago
Stephen B Tellico Plains, Tennessee, United States
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71 reviews from our community

Traveler rating
    34
    21
    7
    5
    4
See reviews for
25
10
4
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tellico Plains, Tennessee, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had a workshop there at the hotel. Everyone was friendly, the rooms and facility clean, I have slept at many hotels with chemical smell that left me with really bad sinus headache. I was so relieved to wake up without being sick!

Was this review helpful? Yes
HIEBatonRougeEast, Director of Sales at Holiday Inn Express Hotel & Suites Baton Rouge East, responded to this review

Dear Stephen B, Thank you for posting your comments from your stay with us here in Baton Rouge East! Thank you for choosing us for your business travel destination. I am happy to hear that you found our staff friendly, our rooms and facilities clean, and that our hotel does not have that harsh chemical scent. I hope that you... More 

Allen, Texas, USA
Contributor
18 reviews 18 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We're big fans of Holiday Inn Express and will usually stay at one if given the choice. We stayed at this Holiday Inn Express in January and again two weeks ago while visiting family. The food is good, and staff is friendly and helpful. The location is in a quiet area and close to lots of restaurants and shopping as... More 

Was this review helpful? Yes
HIEBatonRougeEast, Director of Sales at Holiday Inn Express Hotel & Suites Baton Rouge East, responded to this review

Dear KC_AllenTX, Thank you so much for taking the time to write your review of your stay and our property. I am happy to hear that you continue to choose us while you are in Baton Rouge. Thank you for acknowledging our staff for being friendly, helpful, and our food good. I do apologize to hear that you found our... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

This is a fairly new property, and despite showing some age due to use, overall still looks and feels new. The helpful and friendly staff, from desk to food to housekeeping, as well as the plentiful and fresh breakfast, makes this chain the first choice for me when I travel.

Was this review helpful? Yes
HIEBatonRougeEast, Director of Sales at Holiday Inn Express Hotel & Suites Baton Rouge East, responded to this review

Dear Daryl P, I would like to thank you for taking the time to submit your valued feedback about your stay at our property here in Baton Rouge East. Thank you for letting us know that you find that our property looks and still feels new. I also thank you for acknowledging our staff in all departments like front desk,... More 

1 review
1 of 5 stars Reviewed 4 weeks ago

We called ahead and spoke with Brogan? Booked 2 nites for our 16 year anniversary. Walked in the door and immediately went back downstairs to cancel the 2nd nite. They were so "uncaring"... didn't offer to change room, appologize, nothing. When u first walk in a machine BLASTS u with a clean chemical smell, do not be fooled. It's filthy... More 

Was this review helpful? Yes
HIEBatonRougeEast, Director of Sales at Holiday Inn Express Hotel & Suites Baton Rouge East, responded to this review

Dear DfBaker70818, Thank you for your valued comments about your experience. I do apologize to hear that you felt that your stay was not to the satisfaction that we strive to have our guests experience. Where I do appreciate your feedback, I do believe that our staff was very caring and apologetic about the situation at hand. Unfortunately, where you... More 

Saint Louis, Missouri
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed February 21, 2015

This is s great holiday inn express, clean lobby and room. Comfy bed. Jack checked me in at front desk and he was super friendly. He got me checked in very quickly to the room I wanted. I was also upgraded to a better room at no additional charge. Very nice hotel and I will be back next January.

Was this review helpful? Yes
HIEBatonRougeEast, Director of Sales at Holiday Inn Express Hotel & Suites Baton Rouge East, responded to this review

Dear Steve A, Thank you so much for your valued comments about your stay and our hotel here in Baton Rouge East. We thank you for letting us know that you find our hotel awesome with a clean lobby, clean room, and comfortable bed. Thank you for acknowledging Jack for being super friendly, that he got your checked in quickly,... More 

Dallas, Texas
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 5, 2015

Jack was very helpful at check in when I was half way with it. its nice to see some honest people in hotel service. I am a Platnium member and it was nice to have someone remember your upgradeble staus of well.

Was this review helpful? Yes
HIEBatonRougeEast, Director of Sales at Holiday Inn Express Hotel & Suites Baton Rouge East, responded to this review

Dear 1jrshannon, Thank you so much for taking the time to submit your feedback about your stay here with us. I appreciate you acknowledging Jack for being helpful at check in. I am also happy to hear that you felt that as a Platinum IHG Rewards Member, you were recognized for your loyalty. I do hope that you will come... More 

Baton Rouge, Louisiana
1 review
1 of 5 stars Reviewed January 5, 2015 via mobile

Found my expectations of a security guard, maintainance on call were not to be a part of my stay. So, when you check in remember to carry a tool chest in your car, because, you're on your own. I was told by desk clerks that they would call the general manager. Noone called back. I called IHG, Intercontinental Hotel's Group... More 

Was this review helpful? Yes
HIEBatonRougeEast, Manager at Holiday Inn Express Hotel & Suites Baton Rouge East, responded to this review

Thank you for your response. Everyone is entitled their opinion (opinions aren't false statements) and we do appreciate them however false statements aren't appreciated. Our hotel doesn't offer a security guard but does have surveillance cameras. In the 6 years we have been open we have had no criminal activity. Our cameras will reveal that the statements about no maintenance... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 24, 2014 via mobile

Excellent room, whirlpool tub, separate shower, microwave, mini fridge, ceiling fan, couch. Next door to several restaurants and very close to the mall of louisiana. Spotless, pet friendly, check in and out only took a few minutes. Nice fitness room

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Hotel S, Director of Sales at Holiday Inn Express Hotel & Suites Baton Rouge East, responded to this review

Dear Laurensyd, Thank you so much for choosing to stay with us for your leisure accommodations! Also, thank you for taking the time to submit your feedback about our hotel! Thank you for letting us know that you found our whirlpool tub room to be excellent and that you were happy with all of the different accommodations in the room.... More 

Hot Springs, Arkansas
Top Contributor
55 reviews 55 reviews
25 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 9, 2014

We stayed here in August and again in November. Our grandones (and their parents) live a few miles from the hotel. The hotel is quiet and clean. The staff is friendly and helpful. BUT, the free breakfast was wonderful! You may be able to get a better breakfast at a 4 star hotel...or maybe not.

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Hotel S, Director of Sales at Holiday Inn Express Hotel & Suites Baton Rouge East, responded to this review

Dear CTinAR, I would like to thank you on behalf of our Holiday Inn Express & Suites Baton Rouge East for posting your comments about your experiences here with us on your recent stay! I do thank you for continuing to be a loyal guest with us! I am glad to hear that you find our hotel clean and quiet,... More 

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed December 3, 2014

I stayed here while visiting family for Thanksgiving and our stay was wonderful! We were a little worried about space in the room with the baby needing a crib and our room was much larger than I imagined! I also needed dish soap to wash the baby bottles and the front desk lady was so nice to give us some... More 

Was this review helpful? Yes
Hotel S, Director of Sales at Holiday Inn Express Hotel & Suites Baton Rouge East, responded to this review

Dear itsValentime, Thank you so much for taking the time to submit your valued comments and feedback about our property and your stay here with us in Baton Rouge East. We absolutely appreciate the praise that you have given us about having a good breakfast, that the space in your room was larger than imagined, and that we were able... More 

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