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Comfort Inn

5250 Revillo Rd, I64 Exit 94, Winchester, KY 40391 (Formerly Holiday Inn Express Winchester)
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Comfort Inn
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64 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Comfort Inn
See the most recent reviews
Glassboro, New Jersey
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 27, 2014

After a few glitches checking-in, (room not ready, wrong room), the person at the front desk went out of her way to make me feel welcome. It wasn't a 4 Star hotel by any means but the room, pool, and breakfast area were kept very clean. I would definitely stay again if in the area.

Was this review helpful? Yes
Owensboro, Kentucky
Level Contributor
3 reviews
2 of 5 stars Reviewed June 25, 2014

This hotel is in a strange location and not obvious how to get to it. Upon arrival I found my room to be is disrepair. The closet door was missing the know all together. The hook part of that latch on the interior of the entrance door had been ripped out of the door and patched with what looked to... More 

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IHGCare, Guest Relations Manager at Comfort Inn, responded to this review

Dear Scott G, Thank you for writing a review about your stay. It appears that the room accommodation and the location of our hotel did not live up to your expectations. Please accept our apologies for any shortcomings you may have experienced. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the... More 

Travelers are raving about these Winchester hotels

Hilton Head, South Carolina
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 13, 2014

The hotel is not the greatest, but most of that is because they're going through a renovation but the staff is extremely nice. The Front Desk Manager- Derek went above and beyond and ensured that I had enjoyed my weekend.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Comfort Inn, responded to this review

Dear Donetheworld, Thank you for sharing your experience with us. I am very glad to know that you enjoyed your recent stay and that you found our hotel staff helpful and accommodating. Please accept our apology for any inconvenience that you may have experienced due to ongoing renovations. These changes are also for us to give you the best hotel... More 

Columbia, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 8, 2014

This pretty much describes my impression of this hotel! The room smelled like cigars and there were bugs everywhere. The owner obviously isn't concerned with her customer's opinion of her hotel. It's easier to ignore the bills for services to run the hotel properly than to pay them. Why spend money on bills, right Sue? Make the money while you... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Comfort Inn, responded to this review

Dear tom l, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I am very sorry we were not able to exceed or at least be at par with your expectation. Your feedback is very important to us as this continually helps us improve the facilities and guest services... More 

Chicago
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed April 29, 2014

Nice people, good breakfast. One scary thing to notice, mattresses that are either covered in plastic or have a vynal covered mattress pad. This one had the pad. Vynal doesn't breathe. I understand why hotels do this but I choose to avoid these places. Another curious red flag, the hot water was turned off in the bathroom sink...no doubt to... More 

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IHGCare, Guest Relations Manager at Comfort Inn, responded to this review

Dear TimEbert, Thank you for taking the time to review our property. I appreciate your compliments about our hotel staff and breakfast option. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. I am sorry to hear that there were certain aspects of your visit that... More 

Winchester, Kentucky
1 review
1 of 5 stars Reviewed November 12, 2013

Do not work for this company or stay at this hotel. They do not pay their bills. Sue the owner is cheap and does not pay for services that she has requested to be done. Find a different hotel. If they are too cheap to pay their bills, then they are too cheap to take care of their customers. Good... More 

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IHGCare, Guest Relations Manager at Comfort Inn, responded to this review

Dear asa h, Thank you for choosing our hotel to stay with. I am deeply sorry you received services that was less than satisfactory. We are hospitality professionals and pride ourselves on delivering world class service. I have sent you a private message in effort to obtain more information about your stay. I look forward to hearing back from you... More 

Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed October 14, 2013

Unfortunate to write a bad review but hopefully this will save a family from booking here. Now, let me start with the desk staff, they were fine and friendly, not the greatest hotel check in experience, but it's not less (or more) than I would have expected for a Holiday Inn Express. The best part of the stay was the... More 

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IHGCare, Guest Relations Manager at Comfort Inn, responded to this review

Dear x96connelly, Thank you for your feedback. I appreciate the compliment regarding our desk staff friendly and great beds. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are... More 

Level Contributor
69 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed September 4, 2013 via mobile

Stayed here one night while on a big motorcycle ride with my husband. Very clean, friendly staff and comfortable rooms. The breakfast was good. I would recommend this hotel. I wish Holiday Inn would become a "biker friendly" chain like Best Western chain. Biker friendly means they offer towels and areas to clean up your bike. Other than that, I... More 

Was this review helpful? Yes 1
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed September 2, 2013 via mobile

This holiday inn is really the worst I have ever been, dirty, old, even the sheets where blurred. The internet connection is bad, this is really a place to avoid. The only good thing is that the guys at the front desk are very kind

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IHGCare, Guest Relations Manager at Comfort Inn, responded to this review

Dear Canned_heatit, Thank you for your review of your stay at Holiday Inn Express Winchester, KY. We are sorry you did not find our hotel to your liking. All of our reviews are evaluated by management, and your review is no exception. Your feedback is very important to us as this assists us in continually improving the services and facilities... More 

Louisiana
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed August 18, 2013

We usually try to stay at Holiday Inn Express hotels due to their consistency. The front desk clerk was very nice when we checked in, but had what I think was her boyfriend hanging out in the lobby with her. This was a one night stopover during a family road trip vacation. The hotel is old and dirty and needs... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Comfort Inn, responded to this review

Dear GoWithNaney, Thank you for taking the time to express your thoughts and concerns. I appreciate the compliments on the staff and the level of service provided. It encourages our team members to work even harder and consistently delight our guests. I am sorry you did not find our hotel to your liking. Our hotel is very proud of its... More 

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