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Comfort Inn

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5250 Revillo Rd, I64 Exit 94, Winchester, KY 40391 (Formerly Holiday Inn Express Winchester)
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72 Reviews from our TripAdvisor Community

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Level Contributor
234 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Some of the reviews on here are bad and I'm not sure why. Room 303 was clean and the bed was one of the most comfortable I've slept in. The treadmill wasn't working properly and I didn't swim or eat breakfast so won't comment on those.

Helpful?
Thank NateB4
Orlando, Florida
1 review
5 of 5 stars Reviewed December 7, 2015

We stayed at this location because it was so close to Lexington but had much better rates! My family and I were surprised at how nice the rooms were. Looks like the renovated/remodeled everything in the hotel (new beds, furniture, tv's, bathrooms, etc.) The service from all the employees was excellent! Michael, the manager, was super helpful with suggesting places... More 

Helpful?
Thank Trey H
Colorado
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed November 16, 2015

It was late, it was raining and they had a room. The room was clean but small.As with most hotels we stay in, only one luggage rack was available and that is irritating when two people are traveling. Front staff was helpful in suggesting a place to eat. THAT is actually what I remember about the hotel.

Helpful?
Thank Susan G
Fishers, Indiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 12, 2015 via mobile

After using this property over the years I had already been doubting it. I was encouraged to see new branding and thought maybe this was a good sign. The bathroom electrical outlet did not work in the 1st room therefore we were moved to a second room. We had to switch to 2 beds due to occupancy, which was no... More 

Helpful?
Thank Jeff C

Travelers are raving about these Winchester hotels

Pickerington, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 31, 2015

This was the worst experience I have ever had with customer service and staying with a hotel. I had a large group of individuals going to Kentucky for a bodybuilding show in October and booked rooms in August for the weekend. I called numerous times working with the manager and made a special call exactly one week before in order... More 

Helpful?
1 Thank Kendall H
Dayton, Ohio
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 14, 2015

We enjoyed our stay at Comfort Inn. For the price we paid, the hotel exceeded my expectations. Our room was spacious, clean, and comfortable. We were in an ADA-accessible room with a large bathroom, shower seat, and roomy walkways throughout. The only drawback to our room is that the sink area was very small - it wasn't the long counter/vanity... More 

Helpful?
Thank negtivnanc
New Orleans, Louisiana
1 review
5 of 5 stars Reviewed September 11, 2015

great place. staff was very helpful and friendly Rooms were very clean This is a great place whether it be for family or business. We enjoyed our stay here. If we ever would return to Winchester and need a hotel, you can rest assured that this would be the place.

Helpful?
Thank Cliff B
Winchester, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 23, 2015 via mobile

Checked in fine clerk that checked us in was super nice got in room everything in the room was cleaned and working fine swimming pool was warm and the free hot breakfast was the best they had everything you could eat bed was comfy pillow was really soft house keeping was nice and the bathroom was spotless love this hotel

Helpful?
Thank tylerclay04
Grayson, Kentucky
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 28, 2015

Checked in at 2:02 p.m. took carrying luggage to room to hang up as I was running late for meeting. Came back around 9:00 p.m. and noticed someone had been in my room. Me hanging luggage was gone. Went to front desk and she didnt know anything about it. After hesitstion she went to back of registration and out with... More 

Helpful?
2 Thank Tammie H
ComWin, General Manager at Comfort Inn, responded to this review

Dear Valued Guest, I am extremely sorry to hear about your poor experience on your most recent stay. Our property is now under new management and would love the chance to regain your trust and exceed your expectations. Providing clean, comfortable, & affordable facilities, with excellent guest service is what we pride ourselves on at Comfort Inn. I would love... More 

Lake Zurich, Illinois
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 1, 2015

It seems as though they are pretending to remodel but workmanship is poor. carpet was dirty, comforter had blue stains, bathtub was disgusting. would not, under any circumstances, stay here again. desk clerk was "busy" when we arrived. waited 15 minutes for her to appear.

Helpful?
Thank Emily M
IHGCare, Guest Relations Manager at Comfort Inn, responded to this review

Dear Emily M, Thank you for your review regarding your recent stay with us. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further... More 

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