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Fairfield Inn Louisville South

Certificate of Excellence
2.5 of 5
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362 Brenton Way, Shepherdsville, KY 40165
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Fairfield Inn Louisville South
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Ranked #1 of 9 Hotels in Shepherdsville
Certificate of Excellence
A recent review
3 of 5 stars reviewed 2 days ago
caseybaker01
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95 Reviews from our TripAdvisor Community

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    54
    24
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28
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25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
3 reviews
3 of 5 stars Reviewed 2 days ago NEW via mobile

Fairfield was clean and well located just south of Louisville. Easy to get into Louisville for dinner. Jim Beam Distillery was only 20 minutes away! The breakfast wasn't very good. Never had out much fruit the 3 mornings we were there. Didn't keep up the silverware supply well and water was on the opposite side of the room, poorly located.... More 

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Indiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 24, 2015

This hotel was perfect for our team's needs. There were 3 teams staying at this hotel. The staff was very friendly and was able to maintain that many kids. When making reservations, the lady over the phone gave us a larger room since we were traveling with a little one. One month later, when we arrived the same lady checked... More 

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Fairfield L, Manager at Fairfield Inn Louisville South, responded to this review

Thank you for the kind words! The weekends can be a bit challenging when you get several youth sports teams. However I am glad our staff was able to juggle all the things going on. Next time when making a reservation just request the second or third floor to help reduce the noise from the pool area. Thank you again! More 

Fort Wayne, Indiana
Level Contributor
82 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed April 16, 2015

This was the best stay through-out my entire vacation. We were so tired and we stopped at the one of Marriott's hotels. The gentleman at the front desk was so helpful. He directed us to this hotel. His hotel was full and said that this hotel was just up the road. That was the best place ever. Thank you Marriott... More 

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Fairfield L, Manager at Fairfield Inn Louisville South, responded to this review

Hello and thank you for the kind remarks. We always try to go the extra mile - it means a lot after you are tired from traveling all day. Hope to see you next visit. More 

Dallas, Texas
Level Contributor
2,148 reviews
165 hotel reviews
common_n_hotel_reviews_1bd8 871 helpful votes
4 of 5 stars Reviewed April 4, 2015

This hotel appears to have some age on it however it is being well maintained. The lobby area was fine and our desk clerk was friendly and helpful. The elevator is really very small, so if a couple has a lot of luggage that will completely fill the elevator. That gave me the impression this was an older hotel. The... More 

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Fairfield L, Manager at Fairfield Inn Louisville South, responded to this review

Hello and thank you for the kind words in your review. I apologize for not getting your receipt under your door and this is still a Marriott policy. We will make sure to get these delivered each night. Your correct it appears that someone has incorrectly placed the $1,500 to 1 million rate on the back of the door. We... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 22, 2015

We stayed at this hotel last night traveling home from vacation. It was fabulous. The check-in was easy. Even given a choice of rooms. It was very clean, quiet, and the staff was very friendly. Rate was reasonable. Bed and pillows were great; my husband thought it was the most comfortable bed he'd slept in during the two weeks we... More 

Was this review helpful? Yes 1
Fairfield L, Manager at Fairfield Inn Louisville South, responded to this review

Hello, I am so glad to hear you had a great experience at our hotel. Our Marriott approved bedding is always a hit with our guest! Keep us in mind when traveling through Louisville next time. More 

Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed March 10, 2015 via mobile

Stayed here in March. Hard to give a fair review, it seemed like a nice hotel with decent rooms but we cut the stay from 4 nights down to 1. The rooms we had were very musty and smelled pretty bad. From what we were told there was a recent water issue with backups and water damage. They did try... More 

Was this review helpful? Yes 3
Fairfield L, Manager at Fairfield Inn Louisville South, responded to this review

Hello and thank you for taking the time to review our hotel. We have had some water issues from roof damage recently however we have gotten our roof repaired and have actually renovated 15 rooms due to this water damage. Please accept my apologies on the recent unpleasant stay. Next time your in town give us another shot - if... More 

Louisville, Kentucky
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed December 30, 2014 via mobile

Great friendly Staff, allow pets at this location , quite atmosphere ,extra blankets and towels given with no delays, Clean Rooms, comfortable beds , reasonable prices.... Love the Marriott points for free stays

Was this review helpful? Yes 2
Fairfield L, Manager at Fairfield Inn Louisville South, responded to this review

Hello and thank you for staying as well as reviewing my property! We aim to please by taking care of the small things that are often overlooked. I look forward to meeting in person on the next visit. Thanks again - Chris Spears More 

South Orange, New Jersey
Level Contributor
134 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed November 18, 2014

This Fairfield is moderately priced. The staff was very nice. The hotel clean. The breakfast was the same the both days we were here. It was scrambled eggs and sausage patties. Neither of which was very good. Make your own waffles - original and blueberry were OK. The blueberry was a nice addition. The other food, fruit, pastries, cereal etc.... More 

Was this review helpful? Yes 1
Fairfield L, Manager at Fairfield Inn Louisville South, responded to this review

Hello and thank you for the kind words. I hate to hear you were not impressed with our eggs, sausage, and coffee options. We have a variety of egg and sausage offerings we can choose from from a buyer's standpoint. I will personally look into offering a different selection of eggs and sausage in the future. Unfortunately the Bold Beginnings... More 

Fairborn, Ohio
Level Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
5 of 5 stars Reviewed November 10, 2014

We stayed at the Fairfield Inn at Shepherdsville KY on Nov 8, 2014. We paid a total of $93.49 which was the senior rate with tax. The hotel was very clean and well decorated. I do not know if it is a new hotel but it did appear to be. The room was very clean and the bed was very... More 

Was this review helpful? Yes 2
Fairfield L, Manager at Fairfield Inn Louisville South, responded to this review

Hello and thank you for the favorable review! It is our goal to impress all of our guest with our clean facility and friendly southern charm. Our employees stay up to date on our reviews and let me give you a BIG THANK YOU from all of our staff her at the Fairfield Inn. Our senior rate is generally available... More 

St. Petersburg, Florida
Level Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed October 25, 2014

Another Fairfield Inn, another good experience. This Marriott brand has to be reaching it's goals of being good everywhere they have a hotel. It was a one night stop on the way home but amenities, pleasant employees and nice rooms are always welcome.

Was this review helpful? Yes 1
Fairfield L, General Manager at Fairfield Inn Louisville South, responded to this review

Hello and thank you for taking the time write a review of our hotel. Often times the basics are overlooked but we keep a thoughtful approach when taking care of people here at the Fairfield Inn. Thank you again and I hope to meet you in person on your visit. Chris Spears More 

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