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Fairfield Inn Louisville South

Certificate of Excellence
2.5 of 5
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362 Brenton Way, Shepherdsville, KY 40165
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Fairfield Inn Louisville South
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Ranked #1 of 9 Hotels in Shepherdsville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Carla J
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91 reviews from our community

Traveler rating
    53
    23
    7
    4
    4
See reviews for
26
13
4
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel last night traveling home from vacation. It was fabulous. The check-in was easy. Even given a choice of rooms. It was very clean, quiet, and the staff was very friendly. Rate was reasonable. Bed and pillows were great; my husband thought it was the most comfortable bed he'd slept in during the two weeks we... More 

Was this review helpful? Yes 1
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here in March. Hard to give a fair review, it seemed like a nice hotel with decent rooms but we cut the stay from 4 nights down to 1. The rooms we had were very musty and smelled pretty bad. From what we were told there was a recent water issue with backups and water damage. They did try... More 

Was this review helpful? Yes 3
Louisville, Kentucky
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 30, 2014 via mobile

Great friendly Staff, allow pets at this location , quite atmosphere ,extra blankets and towels given with no delays, Clean Rooms, comfortable beds , reasonable prices.... Love the Marriott points for free stays

Was this review helpful? Yes 2
Fairfield L, Manager at Fairfield Inn Louisville South, responded to this review

Hello and thank you for staying as well as reviewing my property! We aim to please by taking care of the small things that are often overlooked. I look forward to meeting in person on the next visit. Thanks again - Chris Spears More 

South Orange, New Jersey
Top Contributor
104 reviews 104 reviews
11 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed November 18, 2014

This Fairfield is moderately priced. The staff was very nice. The hotel clean. The breakfast was the same the both days we were here. It was scrambled eggs and sausage patties. Neither of which was very good. Make your own waffles - original and blueberry were OK. The blueberry was a nice addition. The other food, fruit, pastries, cereal etc.... More 

Was this review helpful? Yes 1
Fairfield L, Manager at Fairfield Inn Louisville South, responded to this review

Hello and thank you for the kind words. I hate to hear you were not impressed with our eggs, sausage, and coffee options. We have a variety of egg and sausage offerings we can choose from from a buyer's standpoint. I will personally look into offering a different selection of eggs and sausage in the future. Unfortunately the Bold Beginnings... More 

Fairborn, Ohio
Top Contributor
68 reviews 68 reviews
22 hotel reviews
146 helpful votes 146 helpful votes
5 of 5 stars Reviewed November 10, 2014

We stayed at the Fairfield Inn at Shepherdsville KY on Nov 8, 2014. We paid a total of $93.49 which was the senior rate with tax. The hotel was very clean and well decorated. I do not know if it is a new hotel but it did appear to be. The room was very clean and the bed was very... More 

Was this review helpful? Yes 2
Fairfield L, Manager at Fairfield Inn Louisville South, responded to this review

Hello and thank you for the favorable review! It is our goal to impress all of our guest with our clean facility and friendly southern charm. Our employees stay up to date on our reviews and let me give you a BIG THANK YOU from all of our staff her at the Fairfield Inn. Our senior rate is generally available... More 

St. Petersburg, Florida
Senior Contributor
41 reviews 41 reviews
28 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 25, 2014

Another Fairfield Inn, another good experience. This Marriott brand has to be reaching it's goals of being good everywhere they have a hotel. It was a one night stop on the way home but amenities, pleasant employees and nice rooms are always welcome.

Was this review helpful? Yes 1
Fairfield L, General Manager at Fairfield Inn Louisville South, responded to this review

Hello and thank you for taking the time write a review of our hotel. Often times the basics are overlooked but we keep a thoughtful approach when taking care of people here at the Fairfield Inn. Thank you again and I hope to meet you in person on your visit. Chris Spears More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 18, 2014 via mobile

We had to make an unexpected stay due to traffic. This Inn was conviently located right near the exit and near Cracker Barrel, where we had dinner. We were pleasantly surprised with the friendly atmosphere and service. Manager Saundra was great!

Was this review helpful? Yes 1
Fairfield L, General Manager at Fairfield Inn Louisville South, responded to this review

Hello and thank you for staying Fairfield Inn Marriott! You are correct Saundra is a true treasure to have running second shift here at the Fairfield Inn. She is great at charming our guest and does aim to please. See you next visit - Chris Spears More 

Senior Contributor
40 reviews 40 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 30, 2014

Stayed here will in-town for a night on business. The rooms were nice and clean and the breakfast in the morning was vary helpful since the location is not really close to anything (i.e. Walking distance). The fitness center is very small, so I just went outside for my workout since it was not to hot. Staff was friendly and... More 

Was this review helpful? Yes 2
Fairfield L, General Manager at Fairfield Inn Louisville South, responded to this review

Thank you for taking the time to write this review. One hidden secret about our hotel is we have a membership for our guest at the local gym - Hester's Fitness Center. Give this a try next time you are in town, thanks again - Chris Spears More 

Austin, Kentucky, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 21, 2014

This hotel looks nice and new on the outside... The inside though.. Totally different story. Our room was very outdated. Curtains were old and dirty. Hallways dated. Lobby very outdated in design. Continental breakfast was extremely limited and not to good quality. The heater in our room did not work. When we turned it on the smoke detectors went off... More 

Was this review helpful? Yes 1
Fairfield L, General Manager at Fairfield Inn Louisville South, responded to this review

Hello and thank you for taking the time to review my hotel. I hate to hear you had a bad experience with the heater in your room. The heater's will smoke the first time they are turned on after the summer months. That is our fault for not turning these on while the room is empty. I will ensure that... More 

Louisville, Kentucky
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 18, 2014

Stayed here 3 days while family from out of town was also staying here. Angela that works the front desk is a doll.Tom the pool man is friendly and keeps both the hot tub and pool remarkably clean. As for the other employees of the hotel found them all to be nice and helpful . The rooms are clean and... More 

Was this review helpful? Yes 1
Fairfield L, Front Office Manager at Fairfield Inn Louisville South, responded to this review

Thank you so much for such a nice review. Our family here at Fairfield Inn pride ourselves on making our guest stay as enjoyable and relaxing as possible. We look forward to seeing you and your family on your next visit to Kentucky. More 

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