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Fairfield Inn Louisville South

Certificate of Excellence
2.5 of 5
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362 Brenton Way, Shepherdsville, KY 40165
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Fairfield Inn Louisville South
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Ranked #2 of 9 Hotels in Shepherdsville
Certificate of Excellence
A recent review
3 of 5 stars reviewed 1 week ago
BoyertownMusik Boyertown
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100 Reviews from our TripAdvisor Community

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Traveler rating
    55
    27
    10
    4
    4
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28
18
5
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boyertown
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I were visiting Kentucky and the Fairfield was very convenient to things we were doing. Located just off I-65. The lady at the front desk was very helpful giving us info. Ice water in jug, in lobby. We were given a room on the top floor (which we asked for) however it was right next to the... More 

Was this review helpful? Yes
Fairfield L, Manager at Fairfield Inn Louisville South, responded to this review

Hello and thank you for taking the time to give us a review on Trip Advisor. I am glad your stay went well even with the kids we had staying. The third floor is always our quitest floor while visiting. Thanks - Chris Spears, GM More 

naples, fl
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for four nights and enjoyed it very much. The staff were all very friendly and helpful, going out of their way to help with directions and information. The entire property was very clean and well-maintained. My room on the first floor was quiet and comfortable. I enjoyed the breakfast. The hotel is close to a couple of... More 

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Fairfield L, Manager at Fairfield Inn Louisville South, responded to this review

Hello and thank you for the kind review. I hope you enjoyed the bourbon distilleries and wineries in the area. Our area (Bullitt County) actually has 5 wineries all with award winning wines at each location. The city of Bardstown is a hidden treasure as well - I hope you enjoyed. More 

Cleveland, Ohio
Level Contributor
554 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 stars Reviewed 2 weeks ago

traveling thorugh the area, try to stay at marriott properties and ended up here. check-in was fast and the desk attendant was very helpful and nice. upgraded me a bit of a bigger room because of my rewards status. ended up with a bit of a problem during the evening. late that night, in what was an othewise clean room,... More 

Was this review helpful? Yes
Fairfield L, Manager at Fairfield Inn Louisville South, responded to this review

Hello and thank you for staying Fairfield Inn Marriott. It is our mission to make you have a memorable stay and this was not quite the memory we were going for. We do have a contract with Terminix who is here every month but sometimes they don't catch everything. Thank you for being understanding and I really thought comping the... More 

Level Contributor
101 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Two night stay here this past week. Upon check in everything went good. Employees not overly friendly, but not rude either. (At front desk) my son and I got the chance to try out pool and hot tub area. Had it all to ourselves. It's never busy which is awesome. Beds and pillows are very comfortable for a Fairfield! Breakfast... More 

Was this review helpful? Yes
Fairfield L, Manager at Fairfield Inn Louisville South, responded to this review

Hello and thank you for staying Fairfield Inn! Please accept my apologies on not receiving the bag of goodies. Most of our Platinum members always prefer the points and it sound like we may have assumed this at checkin. We will make a better effort to ask what our Platinum members prefer - the points or snack. The lady working... More 

Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Friendly front desk staff, clean accommodations, room was up to date and modern, free hot breakfast lived up to expectations with eggs, sausage, fruit, bagels etc. AAA discount available. Free wifi. What else could you ask for?? :). I would recommend this hotel for anyone, and would stay again. Thanks!

Was this review helpful? Yes
Fairfield L, Manager at Fairfield Inn Louisville South, responded to this review

Hello, and thank you for the kind words regarding our hotel. We do our best to hit all of our guest "hot spots" - AAA discount, clean property, hot breakfast with a changing menu. Thanks again! More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

Fairfield was clean and well located just south of Louisville. Easy to get into Louisville for dinner. Jim Beam Distillery was only 20 minutes away! The breakfast wasn't very good. Never had out much fruit the 3 mornings we were there. Didn't keep up the silverware supply well and water was on the opposite side of the room, poorly located.... More 

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Fairfield L, Manager at Fairfield Inn Louisville South, responded to this review

Thank you for the kind words regarding our hotel. We are indeed very conveniently located just on the South side of Louisville. You can usually find rooms here once the city has sold out. In regards to the fruit at breakfast I will discuss with our breakfast hostess to make sure they all stay on top the fresh fruit we... More 

Indiana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 24, 2015

This hotel was perfect for our team's needs. There were 3 teams staying at this hotel. The staff was very friendly and was able to maintain that many kids. When making reservations, the lady over the phone gave us a larger room since we were traveling with a little one. One month later, when we arrived the same lady checked... More 

Was this review helpful? Yes
Fairfield L, Manager at Fairfield Inn Louisville South, responded to this review

Thank you for the kind words! The weekends can be a bit challenging when you get several youth sports teams. However I am glad our staff was able to juggle all the things going on. Next time when making a reservation just request the second or third floor to help reduce the noise from the pool area. Thank you again! More 

Fort Wayne, Indiana
Level Contributor
82 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed April 16, 2015

This was the best stay through-out my entire vacation. We were so tired and we stopped at the one of Marriott's hotels. The gentleman at the front desk was so helpful. He directed us to this hotel. His hotel was full and said that this hotel was just up the road. That was the best place ever. Thank you Marriott... More 

Was this review helpful? Yes 1
Fairfield L, Manager at Fairfield Inn Louisville South, responded to this review

Hello and thank you for the kind remarks. We always try to go the extra mile - it means a lot after you are tired from traveling all day. Hope to see you next visit. More 

Dallas, Texas
Level Contributor
2,239 reviews
169 hotel reviews
common_n_hotel_reviews_1bd8 894 helpful votes
4 of 5 stars Reviewed April 4, 2015

This hotel appears to have some age on it however it is being well maintained. The lobby area was fine and our desk clerk was friendly and helpful. The elevator is really very small, so if a couple has a lot of luggage that will completely fill the elevator. That gave me the impression this was an older hotel. The... More 

Was this review helpful? Yes
Fairfield L, Manager at Fairfield Inn Louisville South, responded to this review

Hello and thank you for the kind words in your review. I apologize for not getting your receipt under your door and this is still a Marriott policy. We will make sure to get these delivered each night. Your correct it appears that someone has incorrectly placed the $1,500 to 1 million rate on the back of the door. We... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 22, 2015

We stayed at this hotel last night traveling home from vacation. It was fabulous. The check-in was easy. Even given a choice of rooms. It was very clean, quiet, and the staff was very friendly. Rate was reasonable. Bed and pillows were great; my husband thought it was the most comfortable bed he'd slept in during the two weeks we... More 

Was this review helpful? Yes 1
Fairfield L, Manager at Fairfield Inn Louisville South, responded to this review

Hello, I am so glad to hear you had a great experience at our hotel. Our Marriott approved bedding is always a hit with our guest! Keep us in mind when traveling through Louisville next time. More 

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