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BEST WESTERN PLUS South

Certificate of Excellence
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211 S Lakeview Drive, PO Box 96, Shepherdsville, KY 40165-7128
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1 room 1 guest
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BEST WESTERN PLUS South
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214 Reviews from our TripAdvisor Community

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Traveler rating
    81
    79
    26
    15
    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (214)
  • Mar-May only
    (55)
  • Jun-Aug only
    (85)
  • Sep-Nov only
    (50)
  • Dec-Feb only
    (24)
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Colon, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

The overall experience at this Best Western Plus was very pleasant. Our room was Very clean and quiet with a very comfortable bed. We enjoyed the great swimming pool and a delicious breakfast. Could not have been better.

Review collected in partnership with Best Western

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Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

We can't ask for better comments than this. Thanks so much for sharing and please return again. More 

2 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

Breakfast was good every day Rooms were clean Just wish pool stayed open later at night After visiting family a dip in the pool to chill would be nice but pool closes at 10pm. There is no life guard on duty I can understand to keep noise down It's loader in the hall way at 11-12 pm

Was this review helpful? Yes
Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

Thanks so much for your comments, and we are so glad that you enjoyed the outside pool. Just to clarify, the pool does close at 10PM. Although we wish we could keep longer hours, the pool is closed at this time in respect to other guests who may be retiring at that time. Many guest rooms border the pool area,... More 

kuttawa, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

excellent room.. bed was great... was glad to have frig and microwave in room. when I go back to Louisville ky.. I will stay here again.... must try the bed... was one of the best nights rest that I have had....

Review collected in partnership with Best Western

Was this review helpful? Yes
Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

A great nights sleep is our goal, and in your case, we apparently exceeded that goal. Thanks for letting us know. The building of repeat satisfied guests is a requirement of success, and we are so glad that you were part of this. We look forward to your next visit. More 

franklin,in
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Really nice, friendly staff. Great value for the price. Clean, good amenities. very nice breakfast. Easy access to highway. Not much around to eat at but they do give you a coupon for the restaurant next door( Denny's maybe)?

Was this review helpful? Yes
Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

Thanks for choosing Best Western for your accommodations while touring the Bourbon Trail. We encourage everyone to come take part in this fascinating and historical tour, which as persons discover, is about more than just Bourbon. Thank you for your comments. They are greatly appreciated. More 

St Augustine, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The Best Western Plus in Shepherdsville is great place to stop. The hotel is very clean, accessible and the staff is very courteous. I chose this location as it was over halfway to my destination. I will definitely stop there again in the event of another trip to the area.

Review collected in partnership with Best Western

Was this review helpful? Yes
Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

Thanks for allowing us to accommodate you during your recent stay and for your comments about our hotel. We hope to see you again soon. More 

somewhere in the south
1 review
5 of 5 stars Reviewed 2 weeks ago

Very nice rooms and pool. Lounge was good. Great breakfast including eggs, sausage, biscuits and gravy, waffles, fruits, etc Friendly staff. We will definitely stay here again and be on the lookout for Best Western hotels in future travels.

Review collected in partnership with Best Western

Was this review helpful? Yes
Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

Thanks for your kind words regarding our breakfast, staff and cocktail lounge. Your remarks are greatly appreciated, and on behalf of myself and all my crew, we would be proud to have you as a regular in the Best Western family. More 

Sandy Hook, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Had a great stay with a great set of people. From check in to check out everyone was friendly, helpful and made you feel at home. My stay was not very long but memorable just the same. The room was clean, and there were more channels than I expected from a hotel. Thank you all!

Review collected in partnership with Best Western

Was this review helpful? Yes
Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

Heroic guest service is our top priority, and we love it when our guests recognize our staff. We are sorry that you didn't get to stay longer, and I certainly hope that you will visit again, and perhaps for a longer period of time. Thanks for taking the time to write us. It is greatly appreciated. More 

Middletown, Ohio
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed last night after a long day of driving. ....very clean room and nice free breakfast.....I was impressed with how clean and fresh the room was....pool and bar in this hotel also......great place to stay with kids.

Was this review helpful? Yes
Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

Thank you so much for your kind comments , especially those regarding the room condition in which you said, you were "impressed with how clean and fresh the room was." Our housekeepers work very hard to provide quality accommodations, and we so appreciate it when guests recognize these unsung hard working persons. More 

Chesterfield, Michigan
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

After reading all the great reviews I have to say I was somewhat disappointed with the location and building appearance when we arrived. The staff could not have been more accommodating and went out of their way when we asked for anything but the building itself is outdated. It is used by many construction and rail road workers not to... More 

Was this review helpful? Yes
Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

This location does accommodate many types of road travelers including truckers and construction personnel. Sometimes we have only a few in house, sometimes a lot. There is no way to gauge this, and we greatly appreciate their patronage. Their presence is no different to us, then of any other guest, and we try our best to give 100% service to... More 

Tottenham, Canada
1 review
2 of 5 stars Reviewed 2 weeks ago

I hesitate to use this location as I have lost my trust. After check out I discovered drawer full of my items were stolen by the cleaning staff. After complaining to the manager Doug he did not get back to me.

Review collected in partnership with Best Western

Was this review helpful? Yes
Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

I apologize that this problem occurred over the loss of your items and I assure you, and all guests, that all theft claims are taken extremely seriously and are investigated. An accusation of theft against a hotel staff member, or another guest, is a criminal complaint and must be handled as such. Hotel management cannot simply accuse a staff member... More 

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