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BEST WESTERN PLUS South

Certificate of Excellence
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211 S Lakeview Drive, PO Box 96, Shepherdsville, KY 40165-7128
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BEST WESTERN PLUS South
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BEST WESTERN PLUS South
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178 reviews from our community

Traveler rating
    64
    67
    22
    13
    12
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54
58
10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • All months
    (178)
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    (55)
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    (24)
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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

Can't say enough about every person we came in contact with... friendly and professional! Someone even checked in with us at breakfast to make sure our stay was satisfactory. The only thing stopping me from giving this a higher rating is that it's a bit outdated, simple, and musty smelling for a "plus." Over all, we were happy with our... More 

Review collected in partnership with Best Western

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Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

We can't say enough about guest's who are kind enough to take the time to write nice things about us. At Best Western Plus South we are committed to guest satisfaction and truly believe that 'hospitality' and quality are the keys to a great hotel. We are working to overcome our "dated" look and upgrades are happening as we speak.... More 

1 review
3 of 5 stars Reviewed 1 week ago

Very nice hotel, free breakfast the only complaint is people let their kids play in the hallway until 1 in the morning very inconsiderate. Staff didn't say anything to them. But it never happened before so i would definitely stay again

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Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

Thank You for your kind comments, and your understanding regarding children in the hallways. During your stay we accommodated several sports teams, who as you stated, were allowed by parents to run about the property. Most groups of this sort cooperate with our staff and properly police the young people, but on other occasions, we can have problems with those... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Nice place. The Employees were all friendly and helpful. Our room was clean, the bathroom was spotless and very bright. Nightly rate was very good and the best price was through Trip Advisor. Easy to get to, off Interstate 65. I'll stay there again when I go that way.

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Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

Friendliness with great service, and Excellent Housekeeping, are the two most important and basic elements of running a good hotel. We strive to make these two things the No. 1 priority at the Best Western Plus South. I am so glad that these things were a part of your stay with us, and I thank you for pointing them out.... More 

Beech Grove, Indiana
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel was great for us on the Harley's. We were able to park under the front car port. The staff was very friendly and went out of there way to make us feel welcome. Vicky in the bar really rocked!!!

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Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

Thanks. We love motorcycle riders and routinely house bike groups traveling on the Bourbon Trail, one of the best tourist attractions in this part of the Country. We are a bike friendly location, and "Best Western Harley Rewards" program sponsor, encouraging all bike groups to come visit. us. Thank you for your kind comments and please visit us again soon. More 

Morris, Illinois
Top Contributor
83 reviews 83 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Clean, comfortable room with great value and location when visiting the area. The front desk staff was very friendly and helpful. There's a nice sized fitness room and outdoor pool (The pool wasn't open, yet. If you want to use the pool, call ahead to see if it's open.)

Review collected in partnership with Best Western

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Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

The Best Western Plus South is a perfect location for those visiting tourist attractions, visiting family, or doing business in the Louisville area. Thanks so much for pointing this out. Being only 15-20 minutes outside Louisville allows for easier traveling, and better rates than those offered in the heart of the city. This is especially true during major events such... More 

Jonesboro, Arkansas, USA
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Pretty decent rooms - clean with lots of space. The hallways are a little run down but not bad. It's quiet even though there are lots of teens in the building. Lisa at the front desk was awesome! Very helpful and friendly. I would stay here again.

Was this review helpful? Yes
Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

Thanks for your kind comments regarding your recent stay at our hotel, and thank you for recognizing one of our dedicated staff. We hope to see you again soon. More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Very travel a few times a year from TX to NY (and back). This was our first time at this hotel and it will be our last. First there was no luggage cart, which wouldn't have been a huge deal if it wasn't for having a 5 month old and 2 year old with us so we had all that... More 

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Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

Thank you for sending me these comments. First allow mew to apologize for your negative experience at our hotel. Your review brings up several issues I would like to discuss with you, especially pertaining to stairway blockages, the out of date microwave, and housekeeping problems. Issues that almost make me think that the hotel in question is not our hotel.... More 

Gilbertsville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We love staying at this hotel. The hotel staff are always pleasant and helpful. The addition of the breakfast room is a big plus, and the rooms are always clean and comfortable. We will definitely stay here again in the future.

Review collected in partnership with Best Western

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Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

We love loyal guests, especially ones who write such nice things about us. I promise that we will always strive to make every stay with us a quality experience. I thank you for your support,l and we truly hope to see you again soon. More 

Western NC
Top Contributor
58 reviews 58 reviews
6 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were traveling through Kentucky trying to complete the Bourbon Trail Tour and stayed at this hotel on our second night. It was very conveniently located to the Jim Beam Distillery which was last on our schedule. We were headed south to Mammoth Cave and the Corvette Museum the following day and this hotel was perfectly located for our purposes.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

Thanks for staying with us on the Bourbon Trail, one of the best tourist trails in the country. I appreciate your comments and promise, that we will strive to get a better cup of coffee. Every guest amenity is important and I appreciate your taking the time to write us. More 

Campbellsville, Kentucky
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed 2 nights over our anniversary. Stayed in a hot tub room. $238 for 2 nights. Hot tub was more of an oversized bath tub but very relaxing. Lounge on site was a great place to relax and unwind. Decent breakfast but slow on keeping it stocked. Front desk, housekeepers, bartenders were all very friendly and helpful. Great hotel in... More 

Was this review helpful? Yes
Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

Thank you so much for taking the time to write us, and we are so pleased that you enjoyed your stay. We hope to see you again and again. I will pass your comments on to my bar staff. The fact that our hotel offers the ONLY hotel cocktail lounge in the area is an important amenity of our property.... More 

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