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All 9 Shepherdsville hotels

Holiday Inn Express Hotel & Suites Hillview

2.5 of 5 Hotel   |   365 Brenton Way, Hillview, Shepherdsville, KY 40165
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A recent review
4 of 5 stars Reviewed January 25, 2014
hoosierteacher1 Rural Indiana
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34 people have reviewed this hotel

Traveler rating
    5
    9
    10
    6
    4
See reviews for
14
6
2
6
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Bloomington, Illinois
1 review
1 of 5 stars Reviewed yesterday NEW

This hotel has horrible managment. I had two issues during my stay and they could not fix my mainteance problems and then would not return my phone calls to resolve my issue. You are better off slepping in your car!

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Wheaton, Illinois
1 review
1 of 5 stars Reviewed 5 days ago NEW

Don't select the bonus points as your welcome gift at this property - you'll never get them from this hotel. Stayed January 25, 2014, the welcome bonus never posted so emailed property on March 2, 11, and 25. First 2 emails were completely ignored, third was replied to by owner/manager, Rajesh Patel, with promise that 1,000 points (500 extra for... More

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Travelers are raving about these Shepherdsville hotels

Rural Indiana
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 of 5 stars Reviewed January 25, 2014

We were traveling to FL and arrived in a snowstorm around midnight. We were able to get a first floor room close to the entrance which was perfect. We were too tired to haul our luggage any farther than that! Quiet nights sleep, an adequate breakfast bar with healthy choices and we were on our way in more snow the... More

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Fort Wayne, Indiana
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 20, 2013

Have stayed here several times, never any problems. Quiet, clean, nice staff. Breakfast is typical HIE but the gal running it is a hoot. Sometimes a little pricey, depending on what's going on in the area.

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Toledo, OH
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 3, 2013

made reservations far in advance, room was dirty (ice bucket still had water in it) desk staff (especially Lisa) was rude and untrained. Asked for help with air conditioning - couldn't help, when complained they said "sorry, we'll look into it"

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Hillview, responded to this review

Dear PPIEW7, I was disappointed to read your review following your recent stay with us. I apologize for any inconvenience you have experienced. I was sorry to hear staff services did not meet your expectations. We will review with the staff to avoid similar situations in the future. Please accept my apology on this issue. We hope your future travel... More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 22, 2013 via mobile

We always try and stay at holiday inn's,and are platinum members.we stayed on the 3rd floor.There were blood stains all up the hallway floor,then on opening our rooms were knocked over by the smell of damp and a horriblle smell. All our towels were a dirty color. Then to top off the stay our matresses were covered with plastic. This... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Hillview, responded to this review

Dear Peacelovebub, Thank you for being a Platinum member and leaving a feedback. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. I am sorry to hear about your experience at our property. I hope you can believe me when I say that your experience is not the... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 7, 2013

The stay was ok. My wife has been trying to contact someone about some items that were left in the room. Was told they had them put back and would send them to us. They will not return her phone calls. They said they sent out an email which was never received. Now the guest relations manager tells us they... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Hillview, responded to this review

Dear jahawk, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I am truly sorry you received service which was unacceptable. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. I... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 15, 2013 via mobile

The room was ok. We stayed a weekend for an event I was a part of. We purchased our 4 year old a doll at Cracker Barrell the last night there. When we got home from our trip, we realized her new doll was gone. I called the hotel and spoke with Maribella. She told me to leave her manager... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Hillview, responded to this review

Dear Angelica H, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More

Montgomery
Top Contributor
58 reviews 58 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 30, 2013

Like most HI properties this is a very nice motel. A little noisy from the kids staying there that evening. but once it became late the place was quiet. A little pricy, but otherwise a good motel. Recommend rooms on the east side or east wing of the motel.

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Orlando, Florida
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 16, 2013

Stayed here for 1 night and it was ok. The front desk lady (Marina or something like that.) was very professional, cheery, and helpful. Had a great smile that made me look forward to my stay. But when I got to my room it was far from perfect. There was dirt on the Ac and the carpet did not looked... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Hillview, responded to this review

Dear Travelgypse, Thank you for staying with us and providing us with your valuable feedback and I am particularly appreciative about our front desk staff. It is always hugely motivating when one takes the time and trouble to acknowledge the staff concerned. We are hospitality professionals who pride ourselves on delivering world class service and are happy doing so. However,... More

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Additional Information about Holiday Inn Express Hotel & Suites Hillview

Also Known As:
Holiday Inn Express Hotel And Suites Hillview
Holiday Inn Shepherdsville
Shepherdsville Holiday Inn
Address: 365 Brenton Way, Hillview, Shepherdsville, KY 40165
Phone Number:
Location: United States > Kentucky > Shepherdsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 9 hotels in Shepherdsville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Hillview 2.5*
Official Description (provided by the hotel):
Hillview, Kentucky Hotel near the Louisville International Airport Visitors to northern Kentucky enjoy their stay in our Holiday Inn Express Hotel and Suites in Hillview near the Louisville International Airport. Our hotel is near major Louisville attractions and offers you the comforts of home. Lodging in our Hillview hotel means you are just 15 miles south of downtown Louisville. Visitors can tour the Speed Museum, Bernheim Arboretum & Research Forest, and the world-famous Churchill Downs & Derby Museum. Travelers of all ages enjoy spending a day at the popular Six Flags Kentucky Kingdom eight miles away or Kart Kountry just two miles away from our Hillview, KY hotel. Our hotel south of Louisville is convenient to area businesses such as the Ford Plant, Best Buy Center, and Gordon Foods Center, while the Kentucky International Convention Center is only 15 miles from our hotel in Hillview. If you need to host a meeting or an event during your stay, our hotel boasts two meeting rooms and a Business Center with services such as copying, printing and faxing. You'll enjoy our Hillview hotel's amenities like an indoor, heated pool and a well-equipped Fitness Center. Additional amenities to make your stay more comfortable and relaxing include the complimentary, hot breakfast bar and the free high-speed, wireless Internet access. Stay Smart at the Holiday Inn Express Hotel in Hillview, KY on your next visit to the Louisville area. ... more   less 
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