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Country Inn & Suites By Carlson, Louisville South

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400 Paroquet Springs Drive, Shepherdsville, KY 40165
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Country Inn & Suites By Carlson, Louisville South
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Country Inn & Suites By Carlson, Louisville South
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141 Reviews from our TripAdvisor Community

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Traveler rating
    49
    34
    28
    14
    16
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58
31
5
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (141)
  • Mar-May only
    (35)
  • Jun-Aug only
    (54)
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    (22)
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Mebane, North Carolina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed at the Country Inn and Suites in Shepherdsville, KY for nine nights for a baseball tournament that my son was playing in. Everything was awesome our entire trip. The front desk, breakfast, and maids were all extremely nice and helpful the entire time we were there. I was extremely satisfied when I left to come home and would... More 

Was this review helpful? Yes 2
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Louisville South, responded to this review

Thank you for reaching out and writing your review. We apologize for the dissatisfaction with your stay, specifically in regards to your items that went missing. We understand how concerned you are about your items. We will share your comments with management to make sure they are aware of the situation. If you require any additional assistance, please contact Corporate... More 

Travelers are raving about these Shepherdsville hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Highway conditions we horrible. Decided to stop somewhere. We always try to stay at a Country Inn. Drove an extra fifteen miles to get here. Very comfortable and clean room. Staff was friendly. Breakfast was wonderful! After three nights at Country Inn's this was by far the best breakfast selection.

Was this review helpful? Yes 1
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Found the hotel to be very nice. We stayed in one of their older suites and it was nice but showed it's age. Front desk clerk was overly accommodating and helpful about all aspects of the stay. Would definitely stay here again if we were passing through.

Was this review helpful? Yes
Troy, Missouri
1 of 5 stars Reviewed 4 weeks ago

We arrived and they had us in the incorrect room with a double bed, we asked for King, so they moved us to another room that also was two doubles and told us that it was all they had, so we go to the room and it was a handicapped room, there were holes in the walls, mold on the... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Louisville South, responded to this review

Thank you for reaching out and writing your review. We apologize you were not satisfied with the condition of your room, in regards to cleanliness and for the lack of housekeeping service during your stay. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns and Suites standards. More 

Fort Wayne, Indiana
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 27, 2015

I expected better quality accomodations. They tell me that they are beginning to remodel the rooms. Yet I find that no excuse for soiled and torn upholstry, spotted bed covers ,grit and dirt on the carpet. The evening desk clerk was very gracious about my concerns; yet she could not do much because the hotel was sold out due to... More 

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Louisville South, responded to this review

We sincerely apologize for the problems you encountered during your experience with us. We have noted your complaints regarding the condition of our hotel, and we are making the changes necessary to ensure that the quality of our facility is kept up to the highest standard. Thank you for your valuable feedback. More 

Monroe, Michigan
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 23, 2015

Dead roaches. Live roaches. Room and corridor had not been vacuumed in a very long time. Filthy. Bottle caps and debris (dead roaches) under both beds. Stained bedspreads and blankets. Good breakfast, though. I didn't want to eat there because of the disgusting room, but my kids were hungry, so we went to look. That area was clean, and the... More 

Was this review helpful? Yes
CarlsonRezidor, Online, Customer Support at Country Inn & Suites By Carlson, Louisville South, responded to this review

Thank you for taking the time to write your review. The Country Inn & Suites By Carlson, Louisville South, KY and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 22, 2015

After being refused with the hotel in front of this place (since they "don't take walk ins"), not only did the front desk welcome us, they got us a room and checked us in. This was a blessing, because our 10 month old needed to get out some energy. Being stuck in a vehicle for 7 hours will do that.... More 

Was this review helpful? Yes
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