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Sleep Inn & Suites Shepherdsville

2.0 of 5
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130 Spring Pointe Drive, Shepherdsville, KY 40165
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1 room 1 guest
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Sleep Inn & Suites Shepherdsville
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106 Reviews from our TripAdvisor Community

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Traveler rating
    44
    38
    10
    11
    3
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36
23
4
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (27)
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    (19)
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Lexington, Kentucky
Level Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice rooms, very comfortable beds, lots of television channels, and the desk clerk was very helpful/friendly. Our room had 2 queen beds, plenty of room, a small refrigerator, and a microwave. Located right off I-65 and close to a lot of places to eat; DQ, Waffle House, Steak House, Mexican, etc... A few minor things: a light was out in... More 

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Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have noticed some "not so good" reviews on this hotel BUT Our room was quite and very clean. The bed was comfortable and the linens fresh and clean. The bathroom had a walk-in tiled shower with strong water pressure. We were on the third floor. Staff was kind. I would stay there again.

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Manitoba, Canada
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 19, 2015

The bed was comfortable, but there was long black hair all over the bathroom floor and in the bath tub. Quite off putting. Price wasn't bad for a nights stay. Wouldn't recommend because of the poor housekeeping. The wifi did not work with our ipad, although it said we were connected. The clock in the room did not work. The... More 

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gm_ky195, General Manager at Sleep Inn & Suites Shepherdsville, responded to this review

Dear broomhilda911, Please accept my apology on behalf of my entire team for the cleanliness issues with your room. This is not our standard, but feedback such as yours allows me to focus on what areas need additional training. We have recently hired a new Housekeeping Supervisor and I am confident these issues will be address and avoided going forward.... More 

Riverview, Michigan
Level Contributor
5 reviews
4 hotel reviews
2 of 5 stars Reviewed July 17, 2015

WiFi not accessible. No toilet paper. No phone. Rub water wouldn't drain. Walls need a cleaning. The guide with local dining options was so outdated that since restaurants had been closed over a year. Everything else was fine. The decor, the price, etc.

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little rock, arkansas
Level Contributor
83 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed July 17, 2015

We have stayed here several times and have seen it decline. Someone needs to provide some TLC. The wallpaper has gashes and tears. The light shades do not cover the bright bulbs so light is very bright. The bathroom lighting was also poor. The biggest concern was over customer satisfaction. There was a dog barking incessantly next door. We were... More 

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gm_ky195, General Manager at Sleep Inn & Suites Shepherdsville, responded to this review

Dear annbell, I am sorry for your experience. We strive to provide accomidating and clean rooms and sometimes events occur beyond our control. I truly hope you allow us another opportunity to provide the service and accomidation that I know we are capable of providing. Sincerely, Ben Blumreich General Manager More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 10, 2015

I stay at a lot of comfort inns and sleep inns and I'm happy with my stays there this was not to be with this sleep inn the parking was horrible the wi fi was down hotels lay out very strange the maid clean half the room ,light bulbs burnt out ,breakfast they had a fork to serve scrambled eggs

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gm_ky195, General Manager at Sleep Inn & Suites Shepherdsville, responded to this review

Dear Gary S, On behalf of my entire staff, please accept my apology for your unusual experience. This is not the typical level of service we provide. We did in-fact have some powerful storms recently that affected our wifi service, but we have since had those issues resolved. I certainly hope you'll consider giving us another opportunity to provide you... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 21, 2015

I'm sitting in another hotel typing this review since they "don't take walk-ins." Too bad since we travel A LOT up and down I-65, and this could have been our stopping point. We will gladly take our business and money elsewhere. Being a Choice Hotels member doesn't mean anything to them I guess.

Was this review helpful? Yes 1
gm_ky195, General Manager at Sleep Inn & Suites Shepherdsville, responded to this review

Dear Stephanie B, Please accept my apology for the treatment you received. Unfortunately from time to time every business may have a rogue employees who does not follow policy. I am happy to report the employee you encountered is no longer employed here for reasons such as this. As a staff we always stive to provide excellent service as well... More 

Atlanta, Georgia
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 31, 2015

Very nice room, great big hot breakfast with awesome sausage gravy. The young lady that was working the front desk at 1am was so pleasant. Indoor pool - wifi and a huge go-kart track, putt-putt, and arcade all within walking distance. What more could you ask for?

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Valparaiso, IN
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed May 26, 2015 via mobile

This motel is handy to I-65 and walkable to several restaurants. The front-desk staff is pleasant. The room is relatively quiet and clean. However....the bedside light was missing a bulb....there was a shower but no tub....there were no grab bars (yeah, I'm a geezer)....there was no shelf of any kind to hold shampoo and soap....and soap is miniscule. Don't bother... More 

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Nashville, Tennessee
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 19, 2015

This Sleep Inn is up to date with great ammenities. It is well decorated, very comfortable bedding, the bathrooms are updated and very nice. The amount of channels on television is top rate. The best part of this hotel is its location. It is very close to everything that Louisville has to offer. The only negative that I have about... More 

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