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Sleep Inn & Suites Shepherdsville

2.0 of 5
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130 Spring Pointe Drive, Shepherdsville, KY 40165
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1 room 1 adult
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Sleep Inn & Suites Shepherdsville
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111 Reviews from our TripAdvisor Community

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Sagamore Hills, Ohio
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We could have stayed at the Best Western, but opted for the Sleep Inn. You get what you pay for. Our room had a faint, but noticeable, cigarette odor, despite the fact that the entire hotel is smoke free. We also had a toilet that ran literally all night. All that after having a rather difficult time finding the place.... More 

Helpful?
Thank GiGi0626
Shepherdsville, Kentucky
1 review
1 of 5 stars Reviewed December 28, 2015

Prior to ordering an item to be delivered to the hotel, I confirmed with the hotel the ability to do this. It was approved; they would watch for it and hold it for me. There was even a note at the front desk I was shown it when I checked in the next week! Package WAS delivered by USPS. When... More 

Helpful?
Thank decembertraveler2015
gm_ky195, General Manager at Sleep Inn & Suites Shepherdsville, responded to this review

decembertraveler2015, I am so sorry for the experience you had at our Sleep Inn and Suites. I cannot imagine your frustration and there are no excuses for the services you received from our staff. I would appreicate the opportunity to personally apologize for your experience. If you would like to contact me directly, 502-921-1001. Again, I can only imagine how... More 

London, Canada
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 4, 2015

The bed was comfortable but the hotel misses in the details. Shortly after checking in we were interrupted by someone mistakenly entering our room, Whoops!. The refrigerator was well worn, broken shelves, freezer door missing, just 1/2 roll toilet paper, tissue box almost empty, and in the morning the hot breakfast was not hot. The bed was comfortable, but the... More 

Helpful?
Thank Ken M
gm_ky195, General Manager at Sleep Inn & Suites Shepherdsville, responded to this review

Ken M, Thank you for submitting a review of your recent stay at our Sleep Inn and Suites. I am saddened to read that our hotel did miss the details and this is unaccepable to us. If you are traveling in the area again, please contact me directly for reservations. I would appreciate the opportunity to serve your hotel needs... More 

Orlando, Florida
Level Contributor
251 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed November 8, 2015

This is my initial encounter with this establishment. Here, the décor is pleasant and inviting. The rooms were spacious wit quite high ceilings, readily 12 ft. Here, unlike many similar, there is a M/C & refer. The restrooms have an unusually long vanity counter, and here, unlike others there is a walk in shower..no tub with a curtain. The amenities... More 

Helpful?
Thank Shooster365
gm_ky195, General Manager at Sleep Inn & Suites Shepherdsville, responded to this review

Thank you for your review of our Sleep Inn and Suites. We appreciate your comments and we are happy to hear you enjoyed your stay. We look forward to seeing you again in the future! Monica Stith, General Manager More 

Martinsburg, Pennsylvania
Level Contributor
201 reviews
166 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed September 27, 2015

This exit has a lot to offer when it comes to hotels but as soon as I saw there was a Sleep Inn I didn't have to look any further. The room was exactly as I expected it to be, clean and comfy. Had to leave before breakfast was ready so can't say anything about that. I had a very... More 

Helpful?
Thank Janell M
gm_ky195, General Manager at Sleep Inn & Suites Shepherdsville, responded to this review

Janell M, Thank you for the kind review of our hotel. We appreciate you taking the time to submit your feedback. We are happy to read that you enjoyed your stay. Hope to see you again in the future! Monica Stith, General Manager More 

Lexington, Kentucky
Level Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed August 12, 2015

Nice rooms, very comfortable beds, lots of television channels, and the desk clerk was very helpful/friendly. Our room had 2 queen beds, plenty of room, a small refrigerator, and a microwave. Located right off I-65 and close to a lot of places to eat; DQ, Waffle House, Steak House, Mexican, etc... A few minor things: a light was out in... More 

Helpful?
1 Thank John M
gm_ky195, General Manager at Sleep Inn & Suites Shepherdsville, responded to this review

John M, Thank you for taking the time to submit a review of our hotel. We are happy to hear you found our rooms to be comfortable and the staff was helpful. Please accept our apologies for the issues you described as "minor". We take these issues very seriously, and they have been addressed. We appreciate your feedback and hope... More 

Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 31, 2015 via mobile

I have noticed some "not so good" reviews on this hotel BUT Our room was quite and very clean. The bed was comfortable and the linens fresh and clean. The bathroom had a walk-in tiled shower with strong water pressure. We were on the third floor. Staff was kind. I would stay there again.

Helpful?
Thank Linss34
gm_ky195, General Manager at Sleep Inn & Suites Shepherdsville, responded to this review

Thank you for taking the time to submit a review of our Sleep Inn and Suites. We are happy to hear that you enjoyed your stay and hope to see you again in the future. Monica Stith, General Manager More 

Manitoba, Canada
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 19, 2015

The bed was comfortable, but there was long black hair all over the bathroom floor and in the bath tub. Quite off putting. Price wasn't bad for a nights stay. Wouldn't recommend because of the poor housekeeping. The wifi did not work with our ipad, although it said we were connected. The clock in the room did not work. The... More 

Helpful?
Thank broomhilda911
gm_ky195, General Manager at Sleep Inn & Suites Shepherdsville, responded to this review

Dear broomhilda911, Please accept my apology on behalf of my entire team for the cleanliness issues with your room. This is not our standard, but feedback such as yours allows me to focus on what areas need additional training. We have recently hired a new Housekeeping Supervisor and I am confident these issues will be address and avoided going forward.... More 

Riverview, Michigan
Level Contributor
5 reviews
4 hotel reviews
2 of 5 stars Reviewed July 17, 2015 via mobile

WiFi not accessible. No toilet paper. No phone. Rub water wouldn't drain. Walls need a cleaning. The guide with local dining options was so outdated that since restaurants had been closed over a year. Everything else was fine. The decor, the price, etc.

Helpful?
Thank lynnkova
gm_ky195, General Manager at Sleep Inn & Suites Shepherdsville, responded to this review

Thank you for taking the time to submit a review of our hotel. We appreciate your feedback and we are sorry for the issues you encountered- completely unacceptable! I assure you, these issues have been addressed. We hope you will give us another chance in the future! Monica Stith, General Manager More 

little rock, arkansas
Level Contributor
91 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed July 17, 2015

We have stayed here several times and have seen it decline. Someone needs to provide some TLC. The wallpaper has gashes and tears. The light shades do not cover the bright bulbs so light is very bright. The bathroom lighting was also poor. The biggest concern was over customer satisfaction. There was a dog barking incessantly next door. We were... More 

Helpful?
Thank annbell
gm_ky195, General Manager at Sleep Inn & Suites Shepherdsville, responded to this review

Dear annbell, I am sorry for your experience. We strive to provide accomidating and clean rooms and sometimes events occur beyond our control. I truly hope you allow us another opportunity to provide the service and accomidation that I know we are capable of providing. Sincerely, Ben Blumreich General Manager More 

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