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Holiday Inn Express Hotel & Suites Shelbyville

2.5 of 5
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110 Clubhouse Drive, Shelbyville, KY 40065
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Holiday Inn Express Hotel & Suites Shelbyville
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Ranked #3 of 5 Hotels in Shelbyville
A recent review
3 of 5 stars reviewed 5 days ago
Palantir3 Southeast Michigan
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90 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Southeast Michigan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Unfortunately we had frequent contact with the front desk to solve problems associated with our stay. 1. Room keys needed to be re-programmed each day - in one case a second time later the same day 2. On our last night we changed rooms due to wet carpeting in our original room. 3. Staff was unable to get the phone... More 

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Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

After a 10 hour car ride with our two year old and 1 month old, we arrived at this hotel exhausted. We entered our room #301 and our breath was taken away by the heat. It was at least 90-95 degrees in the room with the AC set at 79. I turned the AC on high and set the temperature... More 

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Travelers are raving about these Shelbyville hotels

Myrtle Beach, South Carolina
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

A typicAl HIE. Clean and quiet,breakfast was very good. We will stay here again when we need too. The best feature was little spotlight reading light that gave each of lots of light but it did not both the other person

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Waddy, Kentucky
1 review
5 of 5 stars Reviewed 3 weeks ago

I lost my house to a fire and my insurance company set me up with Holiday Inn Express. I must say when I checked in Kerri the young lady at the desk was extremely helpful and treated me like family. This is my first visit to Holiday Inn express and I must say with the traveling I do it will... More 

Was this review helpful? Yes
Brad M, General Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review

Thank you for your very kind words and positive review. We are very pleased with all of our staff, including Kerri and we're glad we've made you more comfortable. More 

1 review
3 of 5 stars Reviewed 4 weeks ago

The place wasn't to bad but the young lady who claims to be the day shift manger isn't very helpful or very useful. I asked to speak to someone above her and she gave me a phone number to call and I have called and left a couple messages for Brad and he has never bothered to respond back. Pretty... More 

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Brad M, General Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review

I am interested in hearing from you about your most recent stay. I can be reached at the hotel and the hotel is authorized to give out my cell phone number. I received no phone messages, but nonetheless I look forward to speaking with. More 

Fort Wayne, Indiana
1 review
2 of 5 stars Reviewed June 29, 2015

We arrived late without a reservation and were offered a suite as the only room available. This was more expensive then we were hoping for but it was late and we were tired from a long day of driving. The hotel overall looked very nice so we were surprised to find our room not very clean. The floor was all... More 

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Brad M, General Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review

Thank you for your review of a recent stay at our hotel. We are truly sorry to learn that you didn't find the suite to your satisfaction, we note your concern about some maintenance and housekeeping items. We are working to resolve the problems with regard to the a/c unit and condensate leaking on the floor. I am confident that... More 

Chillicothe, Ohio
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed June 27, 2015

So, my family and I decided on an impromptu trip to Louisville. After checking with many area hotels within a 30 mile radius of The Louisville slugger museum, this was all we could find. I didn't expect it to be that difficult to find a room, but I was wrong. I called and made our reservation en route to the... More 

Was this review helpful? Yes 1
Brad M, General Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review

I am sorry to learn of the problems you had with our room and rest assured that we will change our procedures to ensure that this sort of thing doesn't happen again. I would appreciate your calling me at (502) 647-0109 to discuss the situation and see what I can do to make things right. Thanks again for letting us... More 

Charleston, West Virginia
Level Contributor
90 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed June 23, 2015

Stopped while traveling on business. Friendly professional staff at front desk. Room was clean and bed comfortable. Wi-Fi free and easy to access. They even had a restaurant guide for the area! I'll stop here next time I'm in the area.

Was this review helpful? Yes
Brad M, General Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review

Thank you for your positive review. It was our pleasure to serve you. More 

Wildomar
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 14, 2015

We had reserved a handicap accessible room with roll-in shower for a five-day visit. On arrival we were told it was no longer available even though we had specifically reserved it in advance. So we decided to stay for two days in a different room with no shower until a room opened up at the neighboring Ramada Inn ( my... More 

Was this review helpful? Yes 1
Indianapolis, Indiana
2 reviews
3 of 5 stars Reviewed May 26, 2015

My family stayed for Memorial Day weekend. Here are the good and the bad: The Good: friendly employees, recognition of IHG rewards member, and location (right off of interstate). Wireless internet had good signal. Strong water pressure, clean bathroom, unclogged showerhead, and nice hot showers. Not placed next to noisy people next door. The Bad: Pool was emptied the entire... More 

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