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All 5 Shelbyville hotels

Holiday Inn Express Hotel & Suites Shelbyville

2.5 of 5 Hotel   |   110 Clubhouse Drive, Shelbyville, KY 40065
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Ranked #4 of 5 hotels in Shelbyville
A recent review
3 of 5 stars reviewed 4 weeks ago
IrishBrewer Milwaukee, WI
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53 people have reviewed this hotel

Traveler rating
    12
    19
    12
    5
    5
See reviews for
13
10
3
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Milwaukee, WI
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 4 weeks ago

I stayed for one night on a recent business trip. The hotel lobby was nice and the desk staff very helpful. My room was clean and well maintained. Breakfast was typical of a hotel, nothing too fancy, but not bad either. The hotel seems to have a good amount of trucker traffic and my room faced the lost that the... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review

Dear IrishBrewer, Thank you very much for taking the time to write your comments. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We are sorry for any inconvenience you experienced due to the outside noise and internet connection. While we understand that your stay was not 100% satisfactory, we would... More

Lake Ozark, Missouri
Top Contributor
62 reviews 62 reviews
54 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 14, 2014

I stayed here for a quick overnight stay. The greeting was very friendly and lobby and gathering area were nicely appointed. There were some minor things that could use attention in the room, but that is ongoing for any hotel. The ice machine on the 2nd floor was not working, but the sign said 1st and 3rd were in order.... More

Was this review helpful? Yes
HIxsSV, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review

Thank you for taking the time to leave us a review. We are please you had a nice stay and loved our pillows. We are in process of upgrading all our pillows. We do apologize for the walkways and parking areas. The inclement weather conditions beyond our control, have really wreaked havoc on us. Mother Nature has been harsh on... More

Senior Contributor
45 reviews 45 reviews
25 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed January 21, 2014

Just an average H-I Express. Hotel staff was polite but slow to check-in. Hotel was clean but the beds and pillows are horribly uncomfortable. The Internet was worthless. I had some work I had to do requiring an Internet connection. I was up well past midnight because of a crappy connection.

Was this review helpful? Yes
HIxsSV, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review

Thank you for taking the time to give us a review. We would like to apologize that your stay was just average. Our goal is to make your stay comfortable and relaxing. This is not typical of our facility. Although we are currently in process of replacing all our pillows with brand new ones, we will certainly be investigating the... More

Shrewsbury, Massachusetts
Top Contributor
168 reviews 168 reviews
30 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed January 8, 2014

Although I usually stay at a Hampton Inn when travelling, I thought I'd try a Holiday Inn-Express for a change. I wasn't disappointed. The room we stayed in was very large with a king-size bed. But more important, it was very clean and made up very well. The bed was very comfortable. The hotel desk staff were very pleasant and... More

Was this review helpful? Yes 1
HIxsSV, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review

Thank you so much for taking time to complete a review. We are so please you enjoyed the choices of breakfast while staying at the Holiday Inn Express and Suites of Shelbyville KY. Our entire staff from the front desk employees to the housekeeping department go the extra mile to ensure cleanliness and comfort for every guest who stays with... More

Blacksburg, Virginia
Contributor
16 reviews 16 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 7, 2014

We stopped on our way home after Christmas. The room was large, well-lit and clean, the bed was comfortable, and the staff was friendly. The breakfast was the standard fare. In short, it met our expectations fully. The only minor glitches were that one key didn't work (no problem, as the other one did) and the room could have used... More

Was this review helpful? Yes 1
HIxsSV, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review

We are so happy you stopped at the Holiday Inn Express and Suites of Shelbyville KY on your way home and your expectations were met fully. Our goal is to ensure every guests stay is comfortable and relaxing. We apologize for one of your two door keys not working and we are taking into consideration adding a second waste basket... More

Jonesborough, Tennessee, United States
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 12, 2013

This hotel was a walk in on a recent trip home. The hotel was clean and well-maintained. The lobby had some private areas away from the front desk. My room looked like it had recently been redone. This hotel had the best room lighting of any hotel I had ever stayed in. There were fabulous reading lights attached to the... More

Was this review helpful? Yes 1
HIxsSV, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review

Ms Coleen, Thank you for leaving feedback about your recent stay at the Holiday Inn Express and Suites of Shelbyville KY. Our hotel has been recently renovated and adding the reading lights on both sides of the beds was an "extra something special" we wanted to offer to our guests and we are delighted you like them. We offer a... More

Dayton, Ohio
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed November 6, 2013

I stayed here in the first week of November. The rooms are worn with torn curtains, blinds and bedskirts. Pillows are old and smell like they have been around forever. They actually STINK like old body oils. The floors in the room had sunflower seeds on them indicating to me they were not sweeping the carpet. Bathroom floor was sticky... More

Was this review helpful? Yes 2
HIxsSV, Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review

Thank you for selecting our facility to stay and we apologize if it did not meet your needs. This has recently been remodeled with all new guest rooms and lobby facilities.We are known for our customer service and great hot express smart start breakfast. We understand we were extremely busy during FFA convention and may have not be able to... More

London, United Kingdom
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 11, 2013

We hadn't planned on staying in the hotel, in fact we didn't have a reservation when we arrived. However this was not an issue, Stacey was working the front desk - it was quite late when we did arrive. She gave us a room with two queens and managed to check us in without too much delay. After a short... More

Was this review helpful? Yes 1
HIxsSV, General Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review

Thank you for selecting our property for your relaxing stay. We are glad that you were very satisfied and we certainly appreciate all the complements including ones for a spacious and recently upgraded, redecorated rooms and customer service. We hope one day you will visit USA again and you are most welcomed to visit our horse country part and stay... More

New Bern, NC
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 19, 2013

This Holiday Inn Express is a little more worn than most we've been to lately. Pillows not as soft or fluffy, bedding a little worn. We were tired and just went to bed as we checked in late and left early without breakfast. Front desk person seemed to smoke outside alot and was absent when we called and when we... More

Was this review helpful? Yes 1
HIxsSV, General Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review

Thank you for your compliments for quite and comfortable sleep. We appreciate that you liked our refurbished room furniture. Please come back and visit us soon to enjoy all the updates. More

New Bern, North Carolina
Top Contributor
106 reviews 106 reviews
33 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 17, 2013

We spent the night here after driving all day. Reception and front desk were great. Our room was more than adequate, a great mattress and a quiet room allowed for a great nights sleep. We didn't eat breakfast as we were up early and on the road. It appeared the room had been renovated recently. Two negatives; the coffee pot... More

Was this review helpful? Yes 1
HIxsSV, General Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review

Thank you for your compliments to our customer service. We are glad you liked our renovated and recently decorated rooms and great mattress that allowed quite and great night's sleep. Unfortunately, the coffee maker in your room was not replaced with our new programmable coffee makers. Please visit us again for a free upgrade to a suite with small kitchenette... More

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Additional Information about Holiday Inn Express Hotel & Suites Shelbyville

Also Known As:
Holiday Inn Express Hotel And Suites Shelbyville
Holiday Inn Shelbyville
Shelbyville Holiday Inn
Address: 110 Clubhouse Drive, Shelbyville, KY 40065
Phone Number:
Location: United States > Kentucky > Shelbyville
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 hotels in Shelbyville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Shelbyville 2.5*
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