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All 14 Richmond hotels

Comfort Suites

2.5 of 5 Hotel   |   2007 Colby Taylor Dr., Richmond, KY 40475
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Ranked #9 of 14 Hotels in Richmond
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50 reviews from our community

Traveler rating
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    9
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17
6
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
richmond
1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

Hotel was very nice and the staff was the BEST EVER!! Room was large and clean. Will always stay here when we come to Richmond. Ryan and Seth were great! Thank You! Went out of there way to make us fill at home.

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Rushville, Indiana
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 30, 2014

When we travel, we start with Comfort Suites because we can count on their quality of rooms, service, and comfort. This location was no exception, great as always. We spent two different times at this location

Was this review helpful? Yes 1
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 15, 2014

I stayed here unexpectedly because of some car problems. Check in was very fast. The room was very large and was easily able to accommodate the 5 of us. The room was clean and bedding very comfortable. The breakfast was adequate as most comfort suites are. Where this hotel stands out is that management was very understanding about how hard... More

Was this review helpful? Yes 2
Michigan
Top Contributor
107 reviews 107 reviews
25 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed July 2, 2014

We didn't have the best experience here. Our first room was a king with a 2 person sleeper sofa. The sleeper sofa wasn't even big enough for our 2 small children to sleep on together. So we switched to a 2 queen room. That room wasn't finished being cleaned yet, so switched to yet another 2 queen room with a... More

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CSRichmond, General Manager at Comfort Suites, responded to this review

As the manager, I offer my sincerest apologies for the staff service you received during your recent stay. There is absolutely no excuse for that. The renovations are mostly complete, though there are a few details we are still completing. Thank you for the feedback, we will use it to improve our service in the future. More

Contributor
17 reviews 17 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 28, 2014

It was a little pricey but didn't have much of a choice, it was our third try because there was no vacancies elsewhere. The staff was nice, it was on the third floor and it wasn't "pre" air conditioned when we went in, so it was stuffy for a while. My biggest beef was the curtains didn't close, it had... More

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CSRichmond, General Manager at Comfort Suites, responded to this review

Thank you for providing your feedback. We tried very hard to design the renovation to be accommodating. We're sorry you're experience wasn't exceptional, though we do hope you stay with us again. More

Houston, Texas
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 3, 2014

Room was clean and all facilities were working and adequate. Surprise was that the bedding was the cozy/comforting style of the much more expensive franchises. This creature feature was enough to take immediate notice (and sleep). Front desk very efficient both at check-in...check-out. Only issue was that the Choice on-line reservation services continue to make errors!

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CSRichmond, Front Office Manager at Comfort Suites, responded to this review

Thank you for your positive feedback. The beds are all brand new. Please tell other people what a gem of a hotel we are. More

Paducah, KY
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 30, 2014

I was concerned after reading some of the other reviews, but couldn't get a reservation at a different hotel, so I just hoped for the best. Well, I got it! We just stayed one night because we were in town for a school competition, so I can only comment on the few things we experienced. Check in was a breeze,... More

Was this review helpful? Yes 2
CSRichmond, Front Office Manager at Comfort Suites, responded to this review

Thank you for your positive feedback. We do our best to make sure that every guest has a great stay. We hope to see you again on your next trip to town. More

Saginaw, Michigan
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 19, 2014

Stayed at this Comfort Suites one night with my parent when I-75 got icy. Checked in about 3 p.m. Lobby looked okay. But room was moldy smelling when I first entered the room. Told front desk, but as I needed a handicap accessible room and the elevator was not working, had to keep the moldy room. Face plate over cable... More

Was this review helpful? Yes 2
CSRichmond, Front Office Manager at Comfort Suites, responded to this review

We apologize for the inconveniences you experienced during your stay. Our breakfast is prepared according to our brand standards. We will be certain to fix the maintenance issues. Thank you again for your review and we hope to see you again. More

Normal
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 26, 2014

We had a great stay at this hotel. We were a little worried about the previous comments, but the renovations helped alot! The breakfast person called in that day, but the maintanence man did a fine job of keeping the wheels on the breakfast bus:)

Was this review helpful? Yes
CSRichmond, General Manager at Comfort Suites, responded to this review

Thank you for the positive review, we pride ourselves on team work athe the comfort Suites. We look forward to your next stay. More

Knoxville, Tennessee
Top Contributor
52 reviews 52 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 5, 2013

Newly remodeled room has a great decour including a large flat screen TV. Once the lobby and breakfast area remodeling is complete I would raise the rating to 5 stars. I would definitely stay here again.

Was this review helpful? Yes
CSRichmond, General Manager at Comfort Suites, responded to this review

Thank you for the review. Everything in the hotel is brand new and the breakfast area is complete. We look forward to a 5 star review next time you stay. More

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Additional Information about Comfort Suites

Address: 2007 Colby Taylor Dr., Richmond, KY 40475
Phone Number:
Location: United States > Kentucky > Richmond
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
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Also Known As:
Comfort Hotel Richmond
Comfort Suites Richmond

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