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Comfort Suites

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2007 Colby Taylor Dr., Richmond, KY 40475
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Comfort Suites
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Comfort Suites
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Comfort Suites
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62 reviews from our community

Traveler rating
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    12
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    14
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21
8
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11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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New York City, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked a one night stay thru Choice Hotels app. It had recently stormed (winter storm thor I think) in the Lexington area and the hotel had some locals staying there dealing with winter. The room was a good fit for our needs. The layout of our room was door - bathroom - bed area - partial wall - sitting area.... More 

Was this review helpful? Yes 1
CSRichmond, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for taking the time to tell us about your stay with us. We are happy that we were able to provide you with lodging during Winter Storm Thor. It was a difficult time for everyone in the area. We are happy to hear that we met most of your expectations and we are looking into the issues that... More 

Atlanta, Georgia
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 21, 2015

This was our second stay at this hotel. The first time we were "under"impressed. We decided to give it a second try. The room was comfortable and clean. The bed was comfortable and, as always, it is nice to have a suite so there is some place to sit! My complaint is that the fridge wasn't working. It was not... More 

Was this review helpful? Yes
CSRichmond, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for taking the time to let us and others know about your experiences at our hotel. We are pleased that you gave us a second chance after your previous visit. We look forward to making your next stay with us even better. More 

Knoxville, Tennessee
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 8, 2015

Location was convenient to 75. Room was nice with a firm bed. Liked the pillow options as they provided soft and firm pillows. Wife and daughter enjoyed the pool, they reported it was nice and warm. Parking was good on the night we stayed with plenty of dinning options nearby.

Was this review helpful? Yes
CSRichmond, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your kind words regarding your stay. We are pleased that your family enjoyed our facilities and look forward to seeing you again. More 

Kingsport, Tennessee
Top Contributor
191 reviews 191 reviews
59 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed January 7, 2015

We were on our way home to NE Tennessee this Friday and decided that since it was 5 p.m. and still another 4 hours home that we would stop for the night. Comfort Suites is a usually reliable place with clean rooms and good service so we picked this one in Richmond, KY. Unfortunately for us the desk clerk forgot... More 

Was this review helpful? Yes
CSRichmond, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your feedback regarding your stay with us. We do apologize that you had issues when you first checked into the hotel and are actively correcting the issue by making sure that each and every employee is aware of what our maintenance staff is doing in order to provide excellent service to our guests. We invite you to... More 

1 review
5 of 5 stars Reviewed December 11, 2014

Stayed here several times this year, always a great stay. Rooms are a great size and as well the bathroom. Always clean and staff is the best bar none! Breakfast is good far as a free hotel breakfast goes, the marketplace is a great touch. I always recommend this hotel to others.

Was this review helpful? Yes
CSRichmond, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your comment regarding your previous stay with Comfort Suites. It is always a pleasure to hear that our hard work and dedication to our guests have been positively received. We look forward to serving you during a return trip through our area. More 

richmond
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 23, 2014 via mobile

Stayed here for 5 days, rooms are very nice and clean. The STAFF at hotel went out of there way to make my stay great. I have read some negative reviews on this hotel, I have been here 3 times the past year and always had a great stay, kudos to the staff here, always talk to me and everyone... More 

Was this review helpful? Yes
CSRichmond, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your kind words regarding your stay with us. We strive to treat every guest like they are a member of our extended family. We look forward to providing you with the service you have been accustomed to receiving. We also look forward to your next visit with us in January. More 

Irapuato, Guanajuato
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 20, 2014

I was kind of afraid to find a bad place on an small town, Richmond but was a great surprise, good rooms, clean... little complain on the daily cleaning, I gave the 4 starts for the location, Reception personnel is not that friendly... and the breakfast in the morning seems to decrease the variety by the days are passing.... less... More 

Was this review helpful? Yes
CSRichmond, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for taking time out of your day to give us feedback concerning your stay. It is unfortunate that you had some issues during your stay. Please know that we are looking into the issue and are addressing it by looking into the training of our staff. Each and every customer is our #1 priority and we look forward... More 

Madisonville, Kentucky
Top Contributor
53 reviews 53 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed November 19, 2014

Ok, I was sent here for business. I spent the week here. The hotel was selected by the my agency. I read the other reviews of this hotel and approached with caution. Check in was smooth and easy. Clerk was friendly. I stayed on the fourth floor, which is good, I prefer to be up higher. It's a habit to... More 

Was this review helpful? Yes 1
CSRichmond, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your detailed account of your stay. We are sorry that we did not meet our or your expectations during your stay. We look forward to showing you a perfect stay in the future. More 

Dallas, Texas
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 4, 2014

The bright spot of this establishment is the front desk. Each of the people we talked to there were friendly and knowledgeable. As we were here for a week on business, we had plenty of time to marvel about that -- as rest of stay was noticeably lacking. As other reviewers have said, housekeeping is non-exsistant. In a full week,... More 

Was this review helpful? Yes
CSRichmond, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your kind words regarding our staff. We will definitely be taking your comments into advisement. We look forward to surpassing your expectations on your next trip through the area. More 

Lewisville, TX
Contributor
14 reviews 14 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 29, 2014

The hotel was pretty nice for this level of hotel. The rooms looked very nice (2 queens) when entering and everything was clean. However, the AC had a mildew smell - which acted upon my allergies so I coughed while in the room. After a while I didn't physically notice the smell - but I still had reaction with allergies.... More 

Was this review helpful? Yes
CSRichmond, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for sharing your experiences of your previous visit. Our housekeeping staff strives every day to provide the exceptional service to our guests. It is unfortunate that your experience did not live up to our expectations. We know that with our continued hard work we will WOW you on your return visit through our area. More 

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