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All 14 Richmond hotels

Comfort Suites

2.5 of 5 Hotel   |   2007 Colby Taylor Dr., Richmond, KY 40475
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Ranked #8 of 14 hotels in Richmond
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45 people have reviewed this hotel

Traveler rating
    4
    8
    7
    12
    14
See reviews for
15
5
1
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Phoenix, Arizona
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Room was clean and all facilities were working and adequate. Surprise was that the bedding was the cozy/comforting style of the much more expensive franchises. This creature feature was enough to take immediate notice (and sleep). Front desk very efficient both at check-in...check-out. Only issue was that the Choice on-line reservation services continue to make errors!

Was this review helpful? Yes
CSRichmond, Front Office Manager at Comfort Suites, responded to this review

Thank you for your positive feedback. The beds are all brand new. Please tell other people what a gem of a hotel we are. More

Paducah, KY
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was concerned after reading some of the other reviews, but couldn't get a reservation at a different hotel, so I just hoped for the best. Well, I got it! We just stayed one night because we were in town for a school competition, so I can only comment on the few things we experienced. Check in was a breeze,... More

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CSRichmond, Front Office Manager at Comfort Suites, responded to this review

Thank you for your positive feedback. We do our best to make sure that every guest has a great stay. We hope to see you again on your next trip to town. More

Saginaw, Michigan
1 review
1 of 5 stars Reviewed March 19, 2014

Stayed at this Comfort Suites one night with my parent when I-75 got icy. Checked in about 3 p.m. Lobby looked okay. But room was moldy smelling when I first entered the room. Told front desk, but as I needed a handicap accessible room and the elevator was not working, had to keep the moldy room. Face plate over cable... More

Was this review helpful? Yes
CSRichmond, Front Office Manager at Comfort Suites, responded to this review

We apologize for the inconveniences you experienced during your stay. Our breakfast is prepared according to our brand standards. We will be certain to fix the maintenance issues. Thank you again for your review and we hope to see you again. More

Normal
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 26, 2014

We had a great stay at this hotel. We were a little worried about the previous comments, but the renovations helped alot! The breakfast person called in that day, but the maintanence man did a fine job of keeping the wheels on the breakfast bus:)

Was this review helpful? Yes
CSRichmond, General Manager at Comfort Suites, responded to this review

Thank you for the positive review, we pride ourselves on team work athe the comfort Suites. We look forward to your next stay. More

Knoxville, Tennessee
Senior Contributor
44 reviews 44 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 5, 2013

Newly remodeled room has a great decour including a large flat screen TV. Once the lobby and breakfast area remodeling is complete I would raise the rating to 5 stars. I would definitely stay here again.

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CSRichmond, General Manager at Comfort Suites, responded to this review

Thank you for the review. Everything in the hotel is brand new and the breakfast area is complete. We look forward to a 5 star review next time you stay. More

Spartanburg, South Carolina
Top Contributor
161 reviews 161 reviews
158 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed November 30, 2013

Not sure which hotel that most of these reviewers were staying at but I found this Comfort Suites (now CareFree Suites) was not a bad stay at all. The room was clean and comfortable. The rate was reasonable. The breakfast was good. The staff was attentive and friendly

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CSRichmond, General Manager at Comfort Suites, responded to this review

Thank you for the review. We have now completed our complete renovation and are back to a Comfort Suites. We look forward to your next stay with us. More

St. John's, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 6, 2013 via mobile

We came to the now Carefree Suites to find half of the parking lot being retarred, half of the floor gone and being replaced, and dust and dirt covering everything. My room's deadbolt didn't work, there was no desk chair, and the breakfast serving dishes looked filthy. The bed was comfortable, and I slept well, but why in the world... More

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CSRichmond, General Manager at Comfort Suites, responded to this review

We appriciate your feedback, you did mention alot of the items we completed during our renovation. We invite you back to look at the final product. More

Bowling Green, Kentucky
1 review
1 of 5 stars Reviewed July 23, 2013

My sheets & shams were dirty. Asked them to change sheets while I was out. Came back & all they did was place my pillows neatly on my bed & made my bed back up!!! Breakfast (biscuits/gravy) is cold! Some of my business colleagues had unclean rooms. They were without remotes for their television. Another colleague didn't even have a... More

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Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 4, 2013

My family and I stayed here for two nights and we had very high expectation based upon the pictures that we saw when booking online... That didn't last for long after getting here! When checking in, we were greeted with a dog. My mother has lung disease and is so extremely allergic to animals, so we had booked under the... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed May 3, 2013 via mobile

Of course the lobby looked nice but once you got past that it was really bad. Carpet was dirty and ripped up in hallway. Shower head was stuck in one position and that was pointed to the wall. Just overall disgusting.

Was this review helpful? Yes

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Additional Information about Comfort Suites

Also Known As:
Comfort Hotel
Comfort Hotel Richmond
Comfort Suites Richmond
Address: 2007 Colby Taylor Dr., Richmond, KY 40475
Phone Number:
Location: United States > Kentucky > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 14 hotels in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Reservation Options:
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