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Comfort Suites

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2007 Colby Taylor Dr., Richmond, KY 40475
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1 room 1 guest
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68 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Pinellas Park, Florida
Level Contributor
71 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We arrived hoping for a respite from driving. First, auto doors not working. Manually have to slide. A little awkward carrying luggage. Man staff at desk not a bit welcoming. Room had two beds which was nice. Tv had reception issues. Bed had stains on sheets, so gross. Breakfast fair, coffee was so bad out of machine that had light,... More 

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Dunbar, West Virginia
Level Contributor
121 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Having made an online reservation through Choice.com, I arrived at the desk. There was only one person at the desk, who stayed on the phone for a long time, not even acknowledging my presence. Finally, I was assigned to a room. The room was not in good working order, including the phone which did not function. So I had to... More 

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CSRichmond, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for sharing the events of your stay with us. We apologize if our desk clerk misinformed you about our maintenance staff. We do have a maintenance staff however they only work during the day. We have addressed the issues that you raised with your stay and look forward to serving you again in the future. More 

Benton, Kentucky
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 23, 2015

For my work I have stayed here many times. However it has been quite a while sine the last time I stayed. In the time since my last stay they have worked hard. New rooms with a lot of upgrades and a lot of other changes. The staff has always been helpful and friendly and now combined with the new... More 

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Liberty, Missouri, United States
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 27, 2015

We generally stay in one of the Choice Hotels, usually Comfort Inn and Suites, when we travel. This facility was one of the best that we have visited. We had a king bed suite. The bed was very comfortable and spacious. The sitting area was separated from the sleeping area by a partial wall. We had a mini-fridge and a... More 

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Spruce Pine, North Carolina
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 9, 2015

This is a great motel. A suite with ample electical outlets, modern TV, Great bed, great internet and then to top it off, a Bob Evans next door and a Sartbucks next to that! And a great price $75.Awesome sauce!

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Rushville, Indiana
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 3, 2015

We have stayed here before and it is a great stopping point on our way to visit in GA. Like before, Comfort Suites are reliable, clean, and (giggle) this one has these really neat talllll chairs in the lobby. We stayed on our way down to and back from GA. On our way back there was a group of middle... More 

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CSRichmond, Guest Relations Manager at Comfort Suites, responded to this review

Robin, Thank you so much for your continued patronage of Comfort Suites in Richmond. It is always a pleasure for all of our team to continue to provide excellent service to our customers. We appreciate your understanding of how busy this time of year is and look forward to seeing you on your return trip through our area. More 

New York City, New York
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed March 9, 2015

Booked a one night stay thru Choice Hotels app. It had recently stormed (winter storm thor I think) in the Lexington area and the hotel had some locals staying there dealing with winter. The room was a good fit for our needs. The layout of our room was door - bathroom - bed area - partial wall - sitting area.... More 

Was this review helpful? Yes 1
CSRichmond, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for taking the time to tell us about your stay with us. We are happy that we were able to provide you with lodging during Winter Storm Thor. It was a difficult time for everyone in the area. We are happy to hear that we met most of your expectations and we are looking into the issues that... More 

Atlanta, Georgia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 21, 2015

This was our second stay at this hotel. The first time we were "under"impressed. We decided to give it a second try. The room was comfortable and clean. The bed was comfortable and, as always, it is nice to have a suite so there is some place to sit! My complaint is that the fridge wasn't working. It was not... More 

Was this review helpful? Yes
CSRichmond, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for taking the time to let us and others know about your experiences at our hotel. We are pleased that you gave us a second chance after your previous visit. We look forward to making your next stay with us even better. More 

Knoxville, Tennessee
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 8, 2015

Location was convenient to 75. Room was nice with a firm bed. Liked the pillow options as they provided soft and firm pillows. Wife and daughter enjoyed the pool, they reported it was nice and warm. Parking was good on the night we stayed with plenty of dinning options nearby.

Was this review helpful? Yes 1
CSRichmond, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your kind words regarding your stay. We are pleased that your family enjoyed our facilities and look forward to seeing you again. More 

Kingsport, Tennessee
Level Contributor
205 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
3 of 5 stars Reviewed January 7, 2015

We were on our way home to NE Tennessee this Friday and decided that since it was 5 p.m. and still another 4 hours home that we would stop for the night. Comfort Suites is a usually reliable place with clean rooms and good service so we picked this one in Richmond, KY. Unfortunately for us the desk clerk forgot... More 

Was this review helpful? Yes
CSRichmond, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your feedback regarding your stay with us. We do apologize that you had issues when you first checked into the hotel and are actively correcting the issue by making sure that each and every employee is aware of what our maintenance staff is doing in order to provide excellent service to our guests. We invite you to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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