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BEST WESTERN Holiday Plaza

2.0 of 5
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100 Eastern Bypass, Exit 87-of I-75, Richmond, KY 40475
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BEST WESTERN Holiday Plaza
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Ranked #6 of 14 Hotels in Richmond
A recent review
5 of 5 stars reviewed 2 weeks ago
Jeffrey W Grove City, Ohio
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162 Reviews from our TripAdvisor Community

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Traveler rating
    60
    44
    30
    19
    9
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73
40
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • All months
    (162)
  • Mar-May only
    (49)
  • Jun-Aug only
    (44)
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    (43)
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    (26)
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Grove City, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I found that the room was very comfortable and clean. The free breakfast was awesome too. We were able to find a place to eat next door to the hotel and it was good too. All in all, we would recommend this hotel to all our friends that travel through KY.

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Centerville, Ohio, United States
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here on a trip to Lexington and Berea - it was a nice stopping point between the two and provided a comfortable nights stay in a clean, up to date room. Hot breakfast provided daily and there is a fridge and microwave in all the rooms. The indoor pool and hot tub were popular with the kids and fairly... More 

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Davenport
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had never stayed here before, but we had a good experience. The room was clean, the grounds were nice, and the staff was friendly. I would recommend this motel to others. It was a good experience overall. We used the exit guide coupon.

Review collected in partnership with Best Western

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Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review

Dear Valued Guest - Thank you for staying with us and hearing your kind words regarding our clean property and friendly staff!! We'd love to have you back again so please stop in and see us!! More 

Waukegan, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff and the room were excellent. We would stay again if we were down that way. We contemplated staying on the return trip but drove further. The rooms were big and clean and the breakfast was great! The staff was very friendly and very helpful, great experience!

Review collected in partnership with Best Western

Was this review helpful? Yes
Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review

Dear Valued Guest - Thank you for staying with us!! Sorry to hear we missed you on your return trip, would love to have been able to have you as our guest again! I appreciate the kind words about our great staff and hotel!! Please stop in again sometime!! More 

Columbus, Ohio
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was a very basic hotel. It provide all of the necessities. It was a basic room with a king bed, a desk, an easy chair, TV, and dresser. We stopped here for a night while traveling from one place to another. It fit the bill and the price was right. The bathroom was small. It looked as though it... More 

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Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review

Dear Valued Guest - Thank you so much for staying with us during your travel! We are pleased that we were able to meet your needs while here and would love to have you stay again! Should you be in our area again, let me know so that next time I can exceed your needs and make your stay more... More 

Highland, California
Level Contributor
83 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed June 20, 2015

This is a remodeled Holiday Inn Express, and they did a fairly decent job with what they had. Pros: Clean room, nice people at the desk, breakfast wasn't bad (biscuits, sausage, scrambled eggs, waffles, cereal, canned fruit, jelly pastry, etc.), hotel was quiet. Cons: Bathroom was so small, it was difficult to turn around it with door closed. About 1/2... More 

Was this review helpful? Yes 1
Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review

Dear Valued Guest - Thank you for staying with us during your time in Richmond, KY! We certainly enjoyed having you but apologize about the "cons" during your stay, I will work to address these. We recently had new wireless internet installed. It's actually a 30x30 speed with "smart" access points so I'll have to see if one of our... More 

illinois
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed June 17, 2015

We stayed here last week and it was a terrible experience, we should had left when we saw people setting on the curb smoking and drinking after we had arrived at almost midnight. When we went to the door to go up to our room 206 in A wing the outer door security device was broken and anyone could get... More 

Was this review helpful? Yes 1
Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review

Dear Valued Guest - We do value your business here at Best Western Holiday Plaza and respect your opinions of our hotel after your stay with us. I sincerely apologize that we were unable to come to an agreeable term in regards to compensation which led to this negative review of our property. I can assure you and any other... More 

Wellston, Ohio
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 15, 2015

poor service from people at service desk people partying in parking lot really liked staying there last year but this year was horrible will not stay there again come down for concerts at renfo valley will stay some where else

Was this review helpful? Yes 2
Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review

Dear Valued Guest - I apologize for your experience at our hotel, it is not what we want our guests to experience while staying with us. It is our staff's goal to provide you with great service during your stay with us and it concerns me when this does not happen. You can contact me directly at the hotel to... More 

Cotulla, Texas
2 reviews
5 of 5 stars Reviewed June 9, 2015

The building is older but has been kept up very nicely. The room was clean and quiet. Good value for the price. Close to the interstate but no traffic noise. The breakfast was good with a choice of hot and cold foods and was served by a friendly breakfast attendant.

Was this review helpful? Yes
Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review

Dear Valued Guest - Thank you for staying with us! It is always our pleasure to provide you with a great stay, great breakfast and overall good experience!! Please come back and see us!! More 

Sylvania
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed June 5, 2015

room quiet, clean, king bed very comfortable. hot and cold breakfast selection more than adequate...easy on/off the highway..staff very friendly..parking safe, well lit parking lot. close to eku and restaurants.

Review collected in partnership with Best Western

Was this review helpful? Yes
Matthew V, Manager at BEST WESTERN Holiday Plaza, responded to this review

Dear Valued Guest - Thank you for trusting us with your stay while in Richmond, KY! We appreciate all the kind words and facts about our property! Our breakfast is something we take pride in and want to get our guests started off right! Thank you for your kind words about our room, staff and location!! We look forward to... More 

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