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Red Roof Inn - Richmond, KY

111 Bahama Court, I-75 at US 25, Exit #90/#90-A, Richmond, KY 40475
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Red Roof Inn - Richmond, KY
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Red Roof Inn - Richmond, KY
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223 reviews from our community

Traveler rating
    94
    80
    20
    10
    19
See reviews for
83
51
13
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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Michigan
Contributor
11 reviews 11 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

This is our 3rd time staying here. When the motel was new it was a great value and in top condition. On our 2nd stay I would not say the same; and for subsequent area visits we have been satisfied staying at the competition just down the hill. But this time a great coupon rate drew us in again and... More 

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REDROOF551, Manager at Red Roof Inn - Richmond, KY, responded to this review

Thank you for stopping back by our Richmond Red Roof! We always enjoy hearing our repeat guest experiences. I agree with you my staff rocks! They are all amazing! We hope to see you in the future, thanks for writing this review. Thank you, Laurie More 

Naperville, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stayed one night after bringing my niece back to college. Although the first room I got smelled like smoke, the desk clerk went above and beyond to get me a room that didn't smell like smoke. The room was very comfortable.

Was this review helpful? Yes 1
REDROOF551, Manager at Red Roof Inn - Richmond, KY, responded to this review

I am so pleased to hear that your stay was wonderful. I would like to apologize for the first room smelling like smoke. I am glad that the front desk clerk was able to accommodate you very quickly. Thank you for taking the time to write this review. Thank you for choosing Red Roof Inn for your lodging needs. We... More 

Hilton Head, South Carolina
Contributor
20 reviews 20 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My wife and I stayed here last weekend. We usually stay in Lexington, but Keeneland Race Track was open, so the place we normally stay (Hampton I 75) was full. Since we travel with our dog, selections are limited. So we decided on the Red Roof. We only stayed one night. We checked out the next day and had traveled... More 

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REDROOF551, Manager at Red Roof Inn - Richmond, KY, responded to this review

First off I would like to apologize for the missing purse. I can assure that corrective measure have been taken to ensure that a situation like this does not happen in the future. I would like to extend a sincere apology for not returning your call in a timely manner, I was out of town at a work function. Thank... More 

Frankenmuth, Michigan, United States
Contributor
13 reviews 13 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 17, 2015

This was a scheduled stop on our way home from Florida. Made the reservation on-line with a good rate. Our room was very nice 2 queen beds which were very comfortable. Great flat screen TV, with mini refrigerator. The bathroom needed a new shower head as it was not great, no toilet paper in the room, and the hair dryer... More 

Was this review helpful? Yes 1
REDROOF551, Manager at Red Roof Inn - Richmond, KY, responded to this review

Thank you for stopping by our Red Roof Inn. We are glad to hear that you chose us while passing through Richmond, KY. I would like to apologize for no toilet paper in the room and the condition of the shower head. I can assure that corrective measures will be taken to make sure that a similar situation does not... More 

Grayling, Michigan
1 review
4 of 5 stars Reviewed April 10, 2015

My husband & I stayed at this motel and accidentally forgot one of our bags when we checked out. Upon arriving home we discovered our loss. This bag contained all of our medication and $200 in cash. I called the motel and Rachel, the receptionist, said she had our bag and we confirmed that all of the contents were still... More 

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REDROOF551, Manager at Red Roof Inn - Richmond, KY, responded to this review

I agree with you, Rachel is awesome! I am very grateful that she is apart of my team. I am very pleased to hear that we were able to get your bag back to in a timely manner, I will make sure that Rachel is aware of the nice words you spoke about her. Thank you for choosing our hotel... More 

Trenton, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 9, 2015

I was looking for a pleasant, affordable and safe place to stay while visiting our plant in Richmond and found it at the Red Roof Inn. The staff was very friendly and my room was clean and comfortable. I had everything I needed - TV, free Wi-Fi, refrigerator, coffee maker, microwave, ironing board and hair dryer. They even include a... More 

Was this review helpful? Yes 1
REDROOF551, Manager at Red Roof Inn - Richmond, KY, responded to this review

I am glad to hear that we were able to meet all your needs while staying at our hotel. Thank you for the taking the time to write this review, I will pass along your comments to my staff, positive feedback is important to us, We hope to see you in the future if you are back in the Richmond,... More 

Flushing, Michigan
Top Contributor
154 reviews 154 reviews
15 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed April 9, 2015

This was a planned stop on the way to Florida from Michigan. The reservations were made online a couple of weeks in advance, and there was no problem. Our room was on the third floor which again, was no problem, since there is an elevator. Nice lobby, but my wife (with the sensitive nose) said that the third floor hallway... More 

Was this review helpful? Yes
REDROOF551, Manager at Red Roof Inn - Richmond, KY, responded to this review

I am very pleased to hear that your over night stay was great! Thank you for choosing our hotel on your way to Florida. Thank you for the kinds words you spoke about my establishment, guest feedback is very important to us. I am pleased to know that we were able to accommodate all your needs. Thank you for taking... More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed April 4, 2015

This place is old and smelly. We stayed in a king room and it was awful - the bedspread had stains and burn holes, the table had burn marks, the place looked and smelled like it hadn't been cleaned in a long time. I am so glad that we were just staying her as we made our way down south... More 

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REDROOF551, Manager at Red Roof Inn - Richmond, KY, responded to this review

Thank you for taking the time to tell us about your experience at the Richmond Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. We... More 

Wendell, North Carolina
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 27, 2015

This was the first time that I have seen a Red Roof Inn with a walk-in lobby, so I decided to try it. The room was clean, sheets were clean and the bed was good. Staff was really nice. The breakfast area was a little small, but it you maneuver around in it.

Was this review helpful? Yes 1
REDROOF551, Manager at Red Roof Inn - Richmond, KY, responded to this review

Thank you for choosing us for your lodging needs while visiting the Richmond KY area. We are so glad that your first experience with Red Roof was good. We hope to see you at our other locations. Thank you for taking time to write this review. We look forward to seeing you in the future. Thanks, Laurie More 

Wisconsin
Top Contributor
51 reviews 51 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed March 23, 2015

We oft select hotels based on tripadvisor ratings; often we have found gems. Not this time. this motel is a terrible disappointment. The setting is poor...charmless and noisy. Sadly, the interior is also charmless. Check inwas curt. Hallway was dark and smelly. room was darker and smeller. the climate control system is poor; system does not keep room at set... More 

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REDROOF551, Manager at Red Roof Inn - Richmond, KY, responded to this review

I am very sorry that your stay was unsatisfactory. I can assure you that corrective measures will be taken to fix all the issues you had while staying with us. Please accept my sincerest apology and give us another chance to better serve you in the future. Again, I am very sorry. We look forward to seeing you in the... More 

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