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Holiday Inn Express & Suites Richmond

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1990 Colby Taylor Drive, Richmond, KY 40475
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Holiday Inn Express & Suites Richmond
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Holiday Inn Express & Suites Richmond
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155 reviews from our community

Traveler rating
    109
    37
    5
    2
    2
See reviews for
57
33
9
30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Richmond, Indiana
Contributor
12 reviews 12 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I stayed over night here as a resting point on our way to Pigeon Forge - I always like to stay at a Holiday Inn Express because I know they have a great hot continental breakfast - which was very true with this Holiday Inn - The room was awesome - very clean - furniture was up... More 

Was this review helpful? Yes
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Customer services was not great. Rooms are clean. But don't ask for anything at the front desk. Kids did enjoy the breakfast. Bed are a little hard. Asked for 3 rooms with 2 beds she said don't have any but when we went to our room found two out of three had two beds. The was a nice surprise.

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear Ddkabbes, Thank you for the review. We are glad that you enjoyed the cleanliness of the rooms and the breakfast. We appreciate the feedback regarding our inability to meet your customer service expectations. It is always our goal to make sure that guests are happy with all aspects of their stay. We will make certain to incorporate your feedback... More 

Cincinnati, Ohio
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 15, 2015

Our family members traveled to Richmond for a wedding. We booked at least seven rooms here. The front desk staff was very friendly and eager to help. The free breakfast was one of the better ones that we've had - good variety, fresh, clean. Rooms were all clean and properly stocked with travel shampoo, soaps, etc. Room temperature was good,... More 

Was this review helpful? Yes 1
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear thomner, Thank you for your 5 star review. We are glad that our staff was able to help your family relax and enjoy their stay. Weddings can sometimes be a hectic event and it is always nice to have a place to relax and unwind. We entire staff works hard to provide a memorable experience and we are thrilled... More 

daytona beach
Top Contributor
74 reviews 74 reviews
18 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed March 5, 2015

This hotel is modern, clean, safe, convenient, and well managed. The front desk staff is very friendly and accommodating and the breakfast offerings are generous and well presented. The only thing that will likely prevent my return is the presence and smell of dogs in the hotel.

Was this review helpful? Yes 1
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear stevenbsmith, Thank you for the candid review. We are glad you enjoyed your visit. We apologize for any inconvenience our pet policy had with your stay. Our hotel maintains a strict cleaning policy to ensure that all guests, regardless of whether they travel with pets or not, have a excellent stay. We apologize if we fell below your standard... More 

Louisville, KY
Contributor
12 reviews 12 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 5, 2015 via mobile

My experience was wonderful! I arrived later than expected and the staff was extremely helpful and informative. Breakfast buffet was delicious. This was not what I expected. I will definitely recommend to anyone traveling thru KY on I75 and need a great place to stay.

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear cabLouisville_KY, Thank you for the nice review. We are glad that you had such a memorable experience with us. Our entire staff works hard to ensure that each guest has a fantastic stay. Our breakfast is just the right thing to start your day off right. We look forward to your return visit. Sincerely, Sima More 

north carolina
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 22, 2015

We stayed here while traveling with our dog. Our room was located on the first floor with easy access to the outside. The staff was extremely helpful and went out of their way to make this a pleasant stay.

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear penelope2910, Thank you for the 5 star review. We are glad you and your pet enjoyed your stay with us. Our entire staff wants to ensure that every guest has a memorable experience. We hope to see you again. Sincerely, Sima More 

Hamilton, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 3, 2015

On our way back to canada and stopped here, overpriced! This is the first weekend in February, paying march break prices! 10 days ago we stopped about an hr and a half north and paid 50$ less! Tried using some priority points but "the system was down" Staff was standoffish, when asked about snack/water we receive with our priority card... More 

Was this review helpful? Yes 1
Sima M, Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear Grizzly1979, Thank you for your review. Guest feedback is used to continually improve services. We appreciate yours. Sincerely, Sima More 

Marine City, Michigan
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 30, 2015

We used this hotel as a stopover for sleeping. It was probably one of the cleanest and quietest hotels we have stayed in. The staff was friendly, the room was clean, quiet and beds comfortable. Breakfast in the morning was adequate. Lots of restaurants and shopping nearby.

Was this review helpful? Yes 1
Sima M, Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear goawayo12, Thank you for your 5 star review. All of our employees work hard to provide a quality stay and appreciate your kind words. Sincerely, Sima More 

Cincinnati
Top Contributor
122 reviews 122 reviews
19 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed January 4, 2015

Connie, the front desk associate we interacted with, was outstanding. She set the tone for a very nice stay. The day before, I called the Inn to ask if we could check in a little early since we were going to an event that started at 2:00. She said she thought that could be done and to call her the... More 

Was this review helpful? Yes
Sima M, Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear TriStateGal, Thank you for your 5 star review. I will be certain to pass along your kind review to our entire staff. Having a nice hot breakfast to start your day is always important and I am glad you and your husband were able to enjoy our breakfast bar. We hope to see you again should your travels bring... More 

Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 2, 2015

Love a hotel with a ceiling fan. Had a king suite and it was wonderful. Breakfast buffet was good. Beautiful place to stay very clean and accommodating staff. Would definitely stay there again if in the area which we will be traveling between Ohio and Florida

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear Valerie C, Thank you for the review. We realize guests have a choice when choosing where to stay and we are glad you chose to stay with us. We look forward to your return visit. Sincerely, Sima More 

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