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Holiday Inn Express & Suites Richmond

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1990 Colby Taylor Drive, Richmond, KY 40475
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1 room 1 adult
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Holiday Inn Express & Suites Richmond
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184 Reviews from our TripAdvisor Community

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Holt
Level Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Walked into the hotel pleasantly greeted by a great lady named Faith. She puts us on first floors rooms as we have a senior citizen and two dogs. The rooms are right across the halls from each other. Rooms are clean and beautiful. Welcome site after 14 hours in a car!! Asked for resturant recommendations and she had a great... More 

Helpful?
Thank SimbaFamily
Algonquin, Illinois
Level Contributor
118 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed December 19, 2015 via mobile

We just stayed last night, arriving at 9:30 pm. Hotel was good for just a quick stay. The gentleman who checked me in was super friendly. The hotel looks like they somewhat updated it. Wasn't thrilled that there was hair on a pillow before we laid on it and a few stains on furniture that I bet could easily be... More 

Helpful?
Thank Cbjhome
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear Cbjhome, Thank you for your review and your recent stay. We are glad you enjoyed your stay. We appreciate your feedback regarding housekeeping and maintenance and will certainly pass along your helpful comments. Sincerely, Sima More 

Elmhurst, IL
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed October 30, 2015

We stayed here while traveling from Savannah to Chicago, so a midpoint stop rather than a destination. We were traveling with our dog and I find that Holiday Inn Express is very pet friendly. They provide a comfortable, quiet room and a very nice breakfast. The bonus to this location were the nearby food choices. There's a small mall just... More 

Helpful?
Thank mastbash
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear mastbash, Thank you for your review. We are glad to hear that you and your pet enjoyed your stay. We hope your enjoyed your visit to Chicago as well. Sincerely, Sima More 

Oklahoma
2 reviews
5 of 5 stars Reviewed October 28, 2015

I would like to say Connie Henderson and Kristy McKinney are really great people. Twice I was arriving on really short notice. Both times they went out of their way to accommodate me. It's folks like this that make this Holiday Inn a place to return to. I would like to say Thanks again to both of these ladies. Cindy... More 

Helpful?
Thank Cindy B
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear Cindy B, Thank you for your 5 star review. I am glad to hear that Connie and Kristy were able to make your stay so memorable. I will be certain to pass along your kind words to the both of them. We hope to see you again should you be in our area. Sincerely, Sima More 

Charlotte, North Carolina
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed October 20, 2015

We agree with most of the other reviews regarding cleanliness, etc. But our mattress was extremely lumpy and did not allow for a comfortable night's sleep. Also, the hotel was simply not worth the $167 nightly price tag.

Helpful?
Thank george m
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear george m, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We are glad that you found our hotel to be good. However, we would like to apologize for falling short of your expectations regarding our mattresses. We also regret that you found our price to be steep. We... More 

Belle Center, Ohio
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 27, 2015

King room was large and very clean. Pets accepted for $25 fee. Didn't use the pool, as water was too cool for me. Staff was friendly and accommodating. Shopping nearby, and many restaurants to choose from. Convenient to I-75.

Helpful?
Thank POES4ME
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear POES4ME, Thank you for the 5 star review. We are glad to read that you enjoyed your stay. I apologize for the coolness of the pool water. The temperature is regulated by the health department and as such cannot be adjusted. We hope to see you again should your travels bring you our way. Sincerely, Sima More 

Madison
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed September 25, 2015

We were traveling to Pigeon Forge and decided to stop here for the night. We arrived around 8pm and didn't have reservations. We were greeted by Faith at the front desk who was friendly and welcoming. The hotel itself was clean as was our room. The room was spacious and quiet with a comfy bed. It's right off the interstate... More 

Helpful?
Thank Laura B
Fort Lauderdale
Level Contributor
50 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed September 7, 2015 via mobile

Beautiful hotel with high bean ceilings, fridge and microwave in room, quiet and comfy beds. Downside..n the bathtub eat in need of maintenance. I was looking forward to a nice shower but that didn't happen. The shower and faucet were ready to come out of the wall. I reported it to the front desk clerk but sheer was overwhelmed since... More 

Helpful?
Thank Seekingcomfort
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear Seekingcomfort, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about cleanliness, breakfast and internet service. However, we’re sorry we fell below your expectation regarding the bath tub and shower. We will address these concerns. We take all reviews positive and negative... More 

Toledo
Level Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed September 3, 2015

Desk personnel was cordial and check-in was quick. The lobby was clean and attractive. The room and bathroom were clean and spacious with a sufficient supply of "white" towels. My "must" check of bed linens showed that the bed was clean. It looked inviting and I enjoyed a comfortable night's sleep. The cooling system worked well. The internet and television... More 

Helpful?
Thank El C
Fort Thomas, Kentucky
Level Contributor
118 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed August 31, 2015

Visiting our niece. We stayed at this hotel because of the ratings. Very nice place. Clean, quiet, friendly. Obviously, campus is only 5 mins down the road. Near everything. I know that we will be coming back

Helpful?
Thank Thomas G
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