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Holiday Inn Express & Suites Richmond

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1990 Colby Taylor Drive, Richmond, KY 40475
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Holiday Inn Express & Suites Richmond
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168 Reviews from our TripAdvisor Community

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Traveler rating
    118
    39
    7
    2
    2
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64
36
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30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Jacksonville
Level Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This was the host hotel for my family reunion. Things started off a bit sorted because they wouldn't allow the room to be reserved online for the group block. This was disappointing to me as I wanted to get a cash back deal. The room was clean and appointed well. The common areas were nice and the afternoon popcorn snack... More 

Was this review helpful? Yes
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at this particular hotel on our way home from Chicago. Check in was easy and the staff was very friendly. The hotel overall was nice and clean. We did have a few issues with our room. The vent fan in the bathroom didn't work. The shower had only two temperatures, very hot and scalding. The beds were not... More 

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear Kim M, Thank you for the review. We are sorry that your stay was not what you expected. Our shower control knob begins and ends outside the range of the colored markings and therefore can be confusing to understand when trying to get the best temperature for your shower. The bathroom ventilation system is not the traditional manually operated,... More 

Mount Sterling, Kentucky
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed at this location while attending a funeral. We ended up extending our stay for 2 nights for a total of 4 nights and the staff was very accommodating. We had our 2 toddlers with us during the stay and they were very comfortable in the room. The room was very spacious, clean and well maintained. We took advantage... More 

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear Traveling_Mommy, Thank you for the detailed 5 star review. We are sorry for your loss. We are glad you and your children enjoyed your stay and were able to relax. We understand that guests have many choices when choosing a hotel and since you chose our hotel we want to make sure you enjoy every aspect of your visit.... More 

Louisville, Kentucky
Level Contributor
109 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very nice rooms that were well appointed. Great pillows on the bed. The outside landscaping was very nice. Location is close to many restaurants. Staff is great. Breakfast is decent with many hot and cold choices.

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear jaxx k, Thank you for the review. We will make certain to pass your comments on to the entire staff as they will love to hear how you enjoyed your stay. Our breakfast bar is a great start to the most important meal of the day. We hope to see you again should you be in the area. Sincerely,... More 

Lexington, Kentucky
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 24, 2015

This property has become one of our regular stopping points when we're in the Richmond area. The employees are friendly and helpful from the time you walk in the door. We found our room to be very clean, well decorated, and comfortable. I'd LOVE to know where I can buy some of those pillows! The breakfast buffet has always been... More 

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear Tybee 2, Thank you for your review and for your repeat visits. Your repeat visit is the biggest compliment a business can receive. As far a purchasing the pillows...we would be happy to order you some the next time you visit us. Until next time :) Sincerely, Sima More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 20, 2015

Check in was easy, lady at the front desk was super nice. Room was huge, clean and quiet. Bed was very comfortable. Nice pool, our kids really enjoyed it. Wide selection of good eats at breakfast, they had warm cinnamon rolls...CINNAMON ROLLS! I felt like the room was a little pricier than other hotels outside of Lexington, but we needed... More 

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear shana r, Thank you for choosing to stay with us. We are glad your family and your Chihuahua enjoyed the stay. Our proprietary cinnamon rolls are usually a big hit with the children and adults :) We hope you will be able to come enjoy the warm cinnamon rolls again! Sincerely, Sima More 

Chicago, Illinois
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 13, 2015

Checked in today with no problem being an hour early. Our room was ready, though front desk was not very friendly. Nice, clean room, decent space, new upgrades throughout. Pool area is clean, though there were no towels. So far so good. Quiet, even on first floor.

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear Rebecca A, Thank you for the 5 star review. We are glad you enjoyed your stay and are sorry that our customer service fell below par. As you can see, from the many other TripAdvisor reviews, this is not our standard practice. We hope you can stay with us again and see why all of our guests enjoy our... More 

atlanta, ga
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed June 13, 2015

Easy to reserve a room, reasonable rates, polite staff, very clean rooms, super breakfast, back on the road. Sorry we didn't spend more time with you Richmond, but had to get back on the road! Great property, very well managed and run!

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear puppypatrol, Thank you for the review. We too are sorry you did not get to spend more time with us and partake in the indoor pool or the fitness center. We are glad, however, that you did enjoy all areas of your stay. Hopefully the next time you are in Richmond you will get to spend more time with... More 

2 reviews
5 of 5 stars Reviewed June 4, 2015 via mobile

Very friendly staff. So helpful they call you shortly after arriving and a good thing too because I was in need of laundry being done and didn't even know they had a guest laundry. Nice pool although no hot tub. Breakfast with stay fair priced for a 2 bed room with queen beds. And above all the room was so... More 

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear ajwells15, Thank you for the wonderful review. We are glad we exceeded your expectations in all areas of your stay. Also, that you were able to leave us with nicely laundered clothes :) That is always the biggest headache of being on vacation. We look forward to your repeat visit should you be in the area. Sincerely, Sima More 

Milwaukee, Wisconsin
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 1, 2015

We stayed here on the way home from our vacation in Myrtle Beach. Beautiful room with a very comfortable king size bed. We always stay at Holiday Inns, this one is better than many of them. The staff was very friendly and check in was quick and efficient.

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear BAPA1950, Thank you for the 5 star review. It is always sad to return from vacation but we are thrilled that we were able to extend that by a day by providing a memorable stay. We appreciate your loyalty to IHG and our brand of hotels. Sincerely, Sima More 

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