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Holiday Inn Express & Suites Richmond

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1990 Colby Taylor Drive, Richmond, KY 40475
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Holiday Inn Express & Suites Richmond
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Holiday Inn Express & Suites Richmond
Review This Hotel

153 reviews from our community

Traveler rating
    108
    37
    4
    2
    2
See reviews for
56
32
9
30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
  • All months
    (153)
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    (39)
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Cincinnati, Ohio
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family members traveled to Richmond for a wedding. We booked at least seven rooms here. The front desk staff was very friendly and eager to help. The free breakfast was one of the better ones that we've had - good variety, fresh, clean. Rooms were all clean and properly stocked with travel shampoo, soaps, etc. Room temperature was good,... More 

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daytona beach
Top Contributor
73 reviews 73 reviews
18 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is modern, clean, safe, convenient, and well managed. The front desk staff is very friendly and accommodating and the breakfast offerings are generous and well presented. The only thing that will likely prevent my return is the presence and smell of dogs in the hotel.

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear stevenbsmith, Thank you for the candid review. We are glad you enjoyed your visit. We apologize for any inconvenience our pet policy had with your stay. Our hotel maintains a strict cleaning policy to ensure that all guests, regardless of whether they travel with pets or not, have a excellent stay. We apologize if we fell below your standard... More 

Louisville, KY
Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My experience was wonderful! I arrived later than expected and the staff was extremely helpful and informative. Breakfast buffet was delicious. This was not what I expected. I will definitely recommend to anyone traveling thru KY on I75 and need a great place to stay.

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear cabLouisville_KY, Thank you for the nice review. We are glad that you had such a memorable experience with us. Our entire staff works hard to ensure that each guest has a fantastic stay. Our breakfast is just the right thing to start your day off right. We look forward to your return visit. Sincerely, Sima More 

north carolina
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here while traveling with our dog. Our room was located on the first floor with easy access to the outside. The staff was extremely helpful and went out of their way to make this a pleasant stay.

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear penelope2910, Thank you for the 5 star review. We are glad you and your pet enjoyed your stay with us. Our entire staff wants to ensure that every guest has a memorable experience. We hope to see you again. Sincerely, Sima More 

Hamilton, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 3, 2015

On our way back to canada and stopped here, overpriced! This is the first weekend in February, paying march break prices! 10 days ago we stopped about an hr and a half north and paid 50$ less! Tried using some priority points but "the system was down" Staff was standoffish, when asked about snack/water we receive with our priority card... More 

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Sima M, Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear Grizzly1979, Thank you for your review. Guest feedback is used to continually improve services. We appreciate yours. Sincerely, Sima More 

Marine City, Michigan
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 30, 2015

We used this hotel as a stopover for sleeping. It was probably one of the cleanest and quietest hotels we have stayed in. The staff was friendly, the room was clean, quiet and beds comfortable. Breakfast in the morning was adequate. Lots of restaurants and shopping nearby.

Was this review helpful? Yes
Sima M, Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear goawayo12, Thank you for your 5 star review. All of our employees work hard to provide a quality stay and appreciate your kind words. Sincerely, Sima More 

Cincinnati
Top Contributor
119 reviews 119 reviews
19 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed January 4, 2015

Connie, the front desk associate we interacted with, was outstanding. She set the tone for a very nice stay. The day before, I called the Inn to ask if we could check in a little early since we were going to an event that started at 2:00. She said she thought that could be done and to call her the... More 

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Sima M, Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear TriStateGal, Thank you for your 5 star review. I will be certain to pass along your kind review to our entire staff. Having a nice hot breakfast to start your day is always important and I am glad you and your husband were able to enjoy our breakfast bar. We hope to see you again should your travels bring... More 

Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 2, 2015

Love a hotel with a ceiling fan. Had a king suite and it was wonderful. Breakfast buffet was good. Beautiful place to stay very clean and accommodating staff. Would definitely stay there again if in the area which we will be traveling between Ohio and Florida

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear Valerie C, Thank you for the review. We realize guests have a choice when choosing where to stay and we are glad you chose to stay with us. We look forward to your return visit. Sincerely, Sima More 

Rochester, Michigan, United States
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 4, 2014

This was the first hotel we stayed at on our vacation and we were very pleased! We were able to check in a little early and the staff was very friendly. Our son loved seeing our name scrolling on the screen as a gold member! The hotel was close to stores, restaurants and the bowling alley (within walking distance) was... More 

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Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear Heather B, Thank you for your review. I am glad the staff made you feel welcome. Many guests enjoy seeing their name scroll across the TV. It is a nice surprise for them :) We hope the rest of your vacation was nice and relaxing. Sincerely, Sima More 

Gainesville, Florida
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed October 11, 2014

We've stayed at a lot of Holiday Inns, and this was one of the best. The room was immaculately clean, everything worked, the mattress very comfortable, and the staff was consistently friendly and professional. Breakfast was typical Holiday Inn Express fare - nothing outstanding - but again, the staff was great and the room clean and inviting.

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review

Dear dstring13, Thank you for your 5 star review. Your kind words are the best complement that we could ever receive. The fact that you are comparing us to some of the best hotels you have stayed in is humbling and appreciated. We hope to see you again! Sincerely, Sima More 

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