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All 14 Richmond hotels

Holiday Inn Express Richmond

2.5 of 5 Hotel   |   1990 Colby Taylor Drive, Richmond, KY 40475
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96%
Ranked #1 of 14 Hotels in Richmond
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Sarah L
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140 reviews from our community

Traveler rating
    99
    35
    4
    0
    2
See reviews for
51
28
9
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

My son and I had an excellent stay here after an unpleasant visit at a local competitor. The front desk was pleasant and helpful and the room was huge! It was quiet as well - no noise from the hallway or outside. The breakfast is worth checking out as well... they have a nice variety of food which was surprising.... More

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear Sarah L, Thank you for your 5 star review. We are glad we were able to help you and your son relax and enjoy your visit to Richmond. Our hot buffet breakfast is indeed a nice amenity for all of our guests. The wide variety of food helps everyone in the family find something they like. We hope to... More

Louisville, Kentucky
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

Great hotel in a small town. Staff was great and met all request. Room was nicely decorated, modern and CLEAN. Beds were very comfortable. Breakfast was very good. Price was right on target. Located next to restaurants and attractions. We will stay here again when in Richmond KY.

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear Greg L, Thank you for your review. We are glad you enjoyed your stay. We look forward to your next visit. Sincerely, Sima More

Stillwater, Minnesota
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stopped late at night and got the last room which happened to be a king jacuzzi suite. The kids loved it! The room was super clean and really nicely laid out. Breakfast the next day was really good. And I can't forget to mention how nice the desk clerk was when we checked in. Really made us feel welcome.

Was this review helpful? Yes 1
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear Viki A, Glad to hear that you were able to grab our last room! Thank you for the nice words. After a long day of driving we are glad that we were able to help you and your family relax to begin the next leg of your journey. We hope to see you again should you be in Richmond... More

Lexington, Kentucky
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family always stays here when we visit Richmond for EKU events. We've been here so much, the staff knows our name and we've all racked up some serious rewards points with how much we book here. The rooms are the great quality one would expect with Holiday Inn hotels! Richmond is a small but growing college town nestled in... More

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear Bree C, Thank you for such a nice 5 star review. We appreciate the time it must have taken to you write such nice things about our hotel and staff. Repeat guest such as yourself is what we strive for. We will be certain to share your kind words with our entire staff. Hopefully we will see you at... More

England
Top Contributor
74 reviews 74 reviews
18 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Would probably give this 3 stars if it wasn't for the fantastic staff, once in room they even called to make sure all was ok. Reason I would give it 3 stars is because the hotel us a little dated, but seems to be an issue across the whole Holiday Inn brand from the few I have stayed in the... More

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear eslick, Thank you for your review and feedback. Guest feedback is what helps us to become better and provide a better product and service to our guests. With that in mind we fully renovated our hotel about a year ago to include new mattresses, furniture, flat screen tvs, carpeting, and much more. We hope you see you again should... More

Cincinnati, Ohio
Contributor
14 reviews 14 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 9, 2014 via mobile

I stayed here for work, and this is one of the best Holiday Inn Expresses around! Michael who worked the front desk was very friendly and helpful. The rooms were clean and very roomy. I highly recommend this hotel anytime you are in the Richmond area.

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear twinsdad5454, Thank you for your review. We will be certain to pass your kind words on to Michael. Our wonderful staff is what sets us apart from others and we are glad you were able to experience some of what we have to offer. Sincerely, Sima M More

Lafayette, Indiana, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed August 2, 2014

Wonderful and friendly staff! Great rooms with very comfortable beds! I would stay here again in a heart beat! It is rated #1 by TripAdvisor for a reason!! Rooms are well-equipped. It is the best Holiday Inn Express that I have stayed at.

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear Chase54321, Thank you for the 5 star review. We are pleased that you enjoyed your stay. Richmond has many options for lodging and we appreciate you giving us a chance. Sincerely, Sima More

New York
Top Contributor
82 reviews 82 reviews
69 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed July 19, 2014

This hotel is great. They have a great staff. Excellent management. Blasting fast WiFi and a good breakfast. It is on the pricy side for Richmond, KY but there are really no alternative hotels that compare to this one. I have stayed here over 20 times and each time I have been greeted with a smile and felt welcomed. As... More

Was this review helpful? Yes 1
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear MidTMike, Thank you for the wonderful review. Your continued patronage is the best compliment we could ever receive. It is our mission to ensure that each and every guest has a memorable visit. We look forward to your return visit. Sincerely, Sima More

Top Contributor
84 reviews 84 reviews
60 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed July 19, 2014

As the title says, this is the best Holiday Inn Express I have stayed at. It seems to be bigger than the average HIX. The rooms are well-equipped with a microwave, fridge, coffeemaker and a nice big flat screen TV with tons of HD channels. There are many restaurants and shops in the area and the staff was very helpful,... More

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear betsybo, Thank you for the 5 star review. Our staff will love to hear that you enjoyed every aspect of your stay. You are correct regarding the 30 minute internet usage. Guest online safety is extremely important to us and therefore every 30 minutes both computers go through a purge to remove any personal information, files, or passwords. Thank... More

Senior Contributor
31 reviews 31 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 17, 2014

Stayed with our family of 5. Would definitely stay again. Staff was friendly. Breakfast was good with a bit more variety than you usually see at some of the other chains. Beds were comfortable and the room was very clean. Indoor pool is a fair size and allowed the kids to expend some energy. Would definitely recommend the hotel and... More

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear LakelandAnthony, Thank you for the review. We are thrilled that you and your family enjoyed your stay. The pool is definitely a great place to let the kids expend some pent up energy that can come from being cooped in the car. We hope to see you again should your travels bring you to our area. Sincerely, Sima More

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Additional Information about Holiday Inn Express Richmond

Address: 1990 Colby Taylor Drive, Richmond, KY 40475
Phone Number:
Location: United States > Kentucky > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Richmond 2.5*
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Also Known As:
Holiday Inn Express Richmond Hotel Richmond
Holiday Inn Richmond

78 photos of this hotel

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