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Holiday Inn Express Richmond

2.5 of 5 1990 Colby Taylor Drive, Richmond, KY 40475
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Certificate of Excellence 2014
Holiday Inn Express Richmond
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Holiday Inn Express Richmond
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146 reviews from our community

Traveler rating
    103
    36
    4
    1
    2
See reviews for
53
31
9
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Cincinnati
Top Contributor
119 reviews 119 reviews
19 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Connie, the front desk associate we interacted with, was outstanding. She set the tone for a very nice stay. The day before, I called the Inn to ask if we could check in a little early since we were going to an event that started at 2:00. She said she thought that could be done and to call her the... More 

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Love a hotel with a ceiling fan. Had a king suite and it was wonderful. Breakfast buffet was good. Beautiful place to stay very clean and accommodating staff. Would definitely stay there again if in the area which we will be traveling between Ohio and Florida

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Rochester, Michigan, United States
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 4, 2014

This was the first hotel we stayed at on our vacation and we were very pleased! We were able to check in a little early and the staff was very friendly. Our son loved seeing our name scrolling on the screen as a gold member! The hotel was close to stores, restaurants and the bowling alley (within walking distance) was... More 

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear Heather B, Thank you for your review. I am glad the staff made you feel welcome. Many guests enjoy seeing their name scroll across the TV. It is a nice surprise for them :) We hope the rest of your vacation was nice and relaxing. Sincerely, Sima More 

Gainesville, Florida
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 11, 2014

We've stayed at a lot of Holiday Inns, and this was one of the best. The room was immaculately clean, everything worked, the mattress very comfortable, and the staff was consistently friendly and professional. Breakfast was typical Holiday Inn Express fare - nothing outstanding - but again, the staff was great and the room clean and inviting.

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear dstring13, Thank you for your 5 star review. Your kind words are the best complement that we could ever receive. The fact that you are comparing us to some of the best hotels you have stayed in is humbling and appreciated. We hope to see you again! Sincerely, Sima More 

Farmington, MI
Top Contributor
60 reviews 60 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 1, 2014

We arrived late in the evening and were able to get a room. It was large, clean, and the bed was very comfortable. The breakfast was wonderful, a lot of variety including fresh fruit, rolls, toast, yogurt, hard-boiled eggs and omelettes, biscuits and gravy, cereals, pancake machine etc. Again, very CLEAN.

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear myxbze, Thank you for your review. I am glad that we had the availability to accommodate your needs so late in the evening. Our hot buffet breakfast is an amenity that we are proud to offer as it has over 30 items which is sure to have something for everyone in the family. I will be certain to share... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 19, 2014

While visiting friends, we decided to stay at the Holiday Inn Express. While the room as updated, I did find it rather small for a room with 2 queen size beds. I also found a few hairs in the bathroom floor and in the shower, this was far from what I am use to seeing at hotels, and I was... More 

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Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear Brandon R, Thank you for your review and I apologize for your recent experience. Feedback such as yours is how we better our hotel. It is never the hotel's intention to provide a sub par stay. Your comments will be used to review our customer service and housekeeping standards. Sincerely, Sima More 

2 reviews
5 of 5 stars Reviewed September 11, 2014

My son and I had an excellent stay here after an unpleasant visit at a local competitor. The front desk was pleasant and helpful and the room was huge! It was quiet as well - no noise from the hallway or outside. The breakfast is worth checking out as well... they have a nice variety of food which was surprising.... More 

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear Sarah L, Thank you for your 5 star review. We are glad we were able to help you and your son relax and enjoy your visit to Richmond. Our hot buffet breakfast is indeed a nice amenity for all of our guests. The wide variety of food helps everyone in the family find something they like. We hope to... More 

Louisville, Kentucky
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2014

Great hotel in a small town. Staff was great and met all request. Room was nicely decorated, modern and CLEAN. Beds were very comfortable. Breakfast was very good. Price was right on target. Located next to restaurants and attractions. We will stay here again when in Richmond KY.

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear Greg L, Thank you for your review. We are glad you enjoyed your stay. We look forward to your next visit. Sincerely, Sima More 

Stillwater, Minnesota
Contributor
16 reviews 16 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 25, 2014

We stopped late at night and got the last room which happened to be a king jacuzzi suite. The kids loved it! The room was super clean and really nicely laid out. Breakfast the next day was really good. And I can't forget to mention how nice the desk clerk was when we checked in. Really made us feel welcome.

Was this review helpful? Yes 1
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear Viki A, Glad to hear that you were able to grab our last room! Thank you for the nice words. After a long day of driving we are glad that we were able to help you and your family relax to begin the next leg of your journey. We hope to see you again should you be in Richmond... More 

Cleveland, Ohio
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 25, 2014

My family always stays here when we visit Richmond for EKU events. We've been here so much, the staff knows our name and we've all racked up some serious rewards points with how much we book here. The rooms are the great quality one would expect with Holiday Inn hotels! Richmond is a small but growing college town nestled in... More 

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear Bree C, Thank you for such a nice 5 star review. We appreciate the time it must have taken to you write such nice things about our hotel and staff. Repeat guest such as yourself is what we strive for. We will be certain to share your kind words with our entire staff. Hopefully we will see you at... More 

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Additional Information about Holiday Inn Express Richmond

Address: 1990 Colby Taylor Drive, Richmond, KY 40475
Phone Number:
Location: United States > Kentucky > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Richmond 2.5*
Number of rooms: 81
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Also Known As:
Holiday Inn Express Richmond Hotel Richmond
Holiday Inn Richmond
Hotel Style:
#1 Family Hotel in Richmond
#1 Business Hotel in Richmond

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