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All 14 Richmond hotels

Holiday Inn Express Richmond

2.5 of 5 Hotel   |   1990 Colby Taylor Drive, Richmond, KY 40475
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Ranked #1 of 14 Hotels in Richmond
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed October 11, 2014
dstring13 Gainesville, Florida
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143 reviews from our community

Traveler rating
    101
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Gainesville, Florida
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 11, 2014

We've stayed at a lot of Holiday Inns, and this was one of the best. The room was immaculately clean, everything worked, the mattress very comfortable, and the staff was consistently friendly and professional. Breakfast was typical Holiday Inn Express fare - nothing outstanding - but again, the staff was great and the room clean and inviting.

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear dstring13, Thank you for your 5 star review. Your kind words are the best complement that we could ever receive. The fact that you are comparing us to some of the best hotels you have stayed in is humbling and appreciated. We hope to see you again! Sincerely, Sima More

Farmington, MI
Top Contributor
60 reviews 60 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 1, 2014

We arrived late in the evening and were able to get a room. It was large, clean, and the bed was very comfortable. The breakfast was wonderful, a lot of variety including fresh fruit, rolls, toast, yogurt, hard-boiled eggs and omelettes, biscuits and gravy, cereals, pancake machine etc. Again, very CLEAN.

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear myxbze, Thank you for your review. I am glad that we had the availability to accommodate your needs so late in the evening. Our hot buffet breakfast is an amenity that we are proud to offer as it has over 30 items which is sure to have something for everyone in the family. I will be certain to share... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 19, 2014

While visiting friends, we decided to stay at the Holiday Inn Express. While the room as updated, I did find it rather small for a room with 2 queen size beds. I also found a few hairs in the bathroom floor and in the shower, this was far from what I am use to seeing at hotels, and I was... More

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear Brandon R, Thank you for your review and I apologize for your recent experience. Feedback such as yours is how we better our hotel. It is never the hotel's intention to provide a sub par stay. Your comments will be used to review our customer service and housekeeping standards. Sincerely, Sima More

2 reviews
5 of 5 stars Reviewed September 11, 2014

My son and I had an excellent stay here after an unpleasant visit at a local competitor. The front desk was pleasant and helpful and the room was huge! It was quiet as well - no noise from the hallway or outside. The breakfast is worth checking out as well... they have a nice variety of food which was surprising.... More

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Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear Sarah L, Thank you for your 5 star review. We are glad we were able to help you and your son relax and enjoy your visit to Richmond. Our hot buffet breakfast is indeed a nice amenity for all of our guests. The wide variety of food helps everyone in the family find something they like. We hope to... More

Louisville, Kentucky
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2014

Great hotel in a small town. Staff was great and met all request. Room was nicely decorated, modern and CLEAN. Beds were very comfortable. Breakfast was very good. Price was right on target. Located next to restaurants and attractions. We will stay here again when in Richmond KY.

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear Greg L, Thank you for your review. We are glad you enjoyed your stay. We look forward to your next visit. Sincerely, Sima More

Stillwater, Minnesota
Contributor
16 reviews 16 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 25, 2014

We stopped late at night and got the last room which happened to be a king jacuzzi suite. The kids loved it! The room was super clean and really nicely laid out. Breakfast the next day was really good. And I can't forget to mention how nice the desk clerk was when we checked in. Really made us feel welcome.

Was this review helpful? Yes 1
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear Viki A, Glad to hear that you were able to grab our last room! Thank you for the nice words. After a long day of driving we are glad that we were able to help you and your family relax to begin the next leg of your journey. We hope to see you again should you be in Richmond... More

Lexington, Kentucky
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 25, 2014

My family always stays here when we visit Richmond for EKU events. We've been here so much, the staff knows our name and we've all racked up some serious rewards points with how much we book here. The rooms are the great quality one would expect with Holiday Inn hotels! Richmond is a small but growing college town nestled in... More

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Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear Bree C, Thank you for such a nice 5 star review. We appreciate the time it must have taken to you write such nice things about our hotel and staff. Repeat guest such as yourself is what we strive for. We will be certain to share your kind words with our entire staff. Hopefully we will see you at... More

England
Top Contributor
75 reviews 75 reviews
19 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed August 24, 2014

Would probably give this 3 stars if it wasn't for the fantastic staff, once in room they even called to make sure all was ok. Reason I would give it 3 stars is because the hotel us a little dated, but seems to be an issue across the whole Holiday Inn brand from the few I have stayed in the... More

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Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear eslick, Thank you for your review and feedback. Guest feedback is what helps us to become better and provide a better product and service to our guests. With that in mind we fully renovated our hotel about a year ago to include new mattresses, furniture, flat screen tvs, carpeting, and much more. We hope you see you again should... More

Cincinnati, Ohio
Contributor
15 reviews 15 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 9, 2014 via mobile

I stayed here for work, and this is one of the best Holiday Inn Expresses around! Michael who worked the front desk was very friendly and helpful. The rooms were clean and very roomy. I highly recommend this hotel anytime you are in the Richmond area.

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear twinsdad5454, Thank you for your review. We will be certain to pass your kind words on to Michael. Our wonderful staff is what sets us apart from others and we are glad you were able to experience some of what we have to offer. Sincerely, Sima M More

Lafayette, Indiana, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed August 2, 2014

Wonderful and friendly staff! Great rooms with very comfortable beds! I would stay here again in a heart beat! It is rated #1 by TripAdvisor for a reason!! Rooms are well-equipped. It is the best Holiday Inn Express that I have stayed at.

Was this review helpful? Yes
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review

Dear Chase54321, Thank you for the 5 star review. We are pleased that you enjoyed your stay. Richmond has many options for lodging and we appreciate you giving us a chance. Sincerely, Sima More

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Additional Information about Holiday Inn Express Richmond

Address: 1990 Colby Taylor Drive, Richmond, KY 40475
Phone Number:
Location: United States > Kentucky > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Richmond 2.5*
Number of rooms: 81
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Also Known As:
Holiday Inn Express Richmond Hotel Richmond
Holiday Inn Richmond

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