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Quality Inn Prestonsburg

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1887 US Hwy 23N, Prestonsburg, KY 41653-8661 (Formerly Heritage House Hotel)
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Quality Inn Prestonsburg
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38 Reviews from our TripAdvisor Community

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Bryantsville, Kentucky
Level Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed December 18, 2015

I used to stay here when it was called the Heritage House, the rooms were getting a bit "tired" then (abut 3 years ago) - but the bar was lively - and served a great shrimp cocktail and an incredibly good steak. So I decided to try again - since the hotel had been refurbished. The room was the same,... More 

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1 Thank JBDWINE
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 11, 2015 via mobile

I stay here every time I'm in the area. This is likely the best quality inn I've stayed at. Great staff, and the manager Jim is top notch. They have a bar/restaurant attached to the hotel so that is very convenient. I've stayed here maybe 20 times over the past year and have never had a bad experience.

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1 Thank Michael D
Frankfort, Kentucky
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 11, 2015 via mobile

Ok, I've stayed at a lot of hotels In Southeastern KY. I've stayed in a lot of hotels there that I hope to never see again. I wish I could have given this 3.5 stars, but I didn't feel I could give it a 4. I wouldn't hesitate to stay here but it does have drawbacks. The positives - the... More 

Helpful?
Thank ILoveBourbon
1 review
1 of 5 stars Reviewed September 12, 2015 via mobile

No updates that I saw have stayed almost every year and was very disappointed in the service and the small room. No fitted sheet on the bed toilet was clogged and housekeeping did not clean our room I told the front desk they acted like no big deal she told me she was gonna tell the manager and nobody has... More 

Helpful?
Thank Phyllis G
jim o, General Manager at Quality Inn Prestonsburg, responded to this review

Dear Phyllis, I am so sorry that your stay wasn't up to your expectations. I have talked to housekeeping and front desk and there where a miscommunication that you requested no maid service. I'm also very sorry you didn't notice the new carpet and newly textured and painted walls and 47" led TV's, the bathrooms have new tubs and tile... More 

Travelers are raving about these Prestonsburg hotels

Bloomfield, Indiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 7, 2015

The check in staff were great. The night desk clerk was beyond exceptional. The room was clean and smelled good. I will stay there again and recommend anyone in the area needing a place to sleep do the same. Again, the night desk clerk was the best part of our stay. She went above and beyond to make sure we... More 

Helpful?
2 Thank debaita
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 13, 2015 via mobile

Very comfortable king size bed, huge remodeled room with big flat screen tv. Coffee, hair dryer and shower amenities. Very happy we stumbled upon this gem! They have a pool and free breakfast too! I would recommend this place to anyone. Staff was also very nice and helpful.

Helpful?
2 Thank Violet K
Richmond, Kentucky
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 26, 2015

I've stayed at this particular hotel when it was under many other names/owners. This time around, they have certainly gotten the renovations done properly. The beds are very comfortable. The desk area is a nice upgrade. The TV in our room was much larger than anticipated, but that's not necessarily a bad thing. The shower walls were a little lackluster,... More 

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2 Thank dlwilson06
Detroit, Michigan
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed October 18, 2014 via mobile

Stayed here last weekend while visiting family. The carpet, beds, chair and TV all appeared to be new. Beds were decently comfy. We were on the highway side and you can definitely hear the cars go by, but personally I had no trouble sleeping because of it. I'll definitely stay again the next time I visit

Helpful?
1 Thank TaraB884
jim o, General Manager at Quality Inn Prestonsburg, responded to this review

We would like to thank you for being our first review on trip advisor after our opening of our newly remodeled rooms.Thank you for noticing our new 47inch tv's ,new carpet,new beds,new tub and tile.We are delighted that you enjoyed it.We do hope when back in the area we see you again.Again thank you so much. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 5, 2014 via mobile

Working in Prestonburg for a few weeks. Second week and following weeks stayed at the Inn. Everything was good except if you plan on a hot breakfast it won't happen until after 7. Staff pleasant. Rate comparable to others. Accommodations better than most.

Helpful?
2 Thank Tgb88
Lincoln Park, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 12, 2014

My family and I have recently stayed here a few time now while in to visit relatives. Great staff. clean rooms pool was relaxing food and entertainment was fun. I recommend this hotel to everyone going down that way.

Helpful?
1 Thank angela p
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