I am forced to write this in the lobby of the hotel, since my wireless internet does not work. My cell phone doesn't have service in my room, and even though I would have range in a higher floor, they refuse to let me change rooms. They claim that since I walked in the room, it's mine and I cannot... more

My wife and I stayed in Eastern KY to attend a funeral. We saw the positive reviews of The Heritage House on TripAdvisor and decided to book a room. The hotel was in a very convenient location and the room was very clean. We didn't get an opportunity to try the breakfast (overslept) but the coffee was excellent. Also, when... more

my husband and I searched everywhere in the area for a hotel, and there were none to be found, but thanks to your receptionist Tina we got a room in your lovely hotel. She called several area hotels and hotels in neighboring towns looking for any with open rooms, and came up empty. She then proceeded to check logs for... more

We stayed here due to a long term power outage in our area. The front desk clerk was bombarded with calls from other that were seeking a place to stay due to the outage. She maintained a very friendly attitude. The hotel even arranged a discount ($56 tax included) for everyone who was staying to get out of ther cold... more

Booked this through their website and based on a recent review. However, there were a number of issues which means that I would find somewhere else to stay if I was ever in the Prestonsburg area. I chose a room 'with a pool view' however my room looked onto a wall. To be fair the mountain view would not have... more

This was the old best western they redone the whole hotel it the only hotel in area with a lounge and resturant on site. more