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Candlewood Suites Paducah

#19 of 28 Hotels in Paducah
Certificate of Excellence
2.0 of 5
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3940 Coleman Crossing Cir, Paducah, KY 42001
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Candlewood Suites Paducah
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Ranked #19 of 28 Hotels in Paducah
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed March 14, 2015
VicHicks Springfield, Missouri
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77 reviews from our community

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    7
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Springfield, Missouri
Contributor
18 reviews 18 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 14, 2015

Wonderful experience here. Clean spacious modern rooms. Nice to have the kitchenette if we were here for a longer stay. Staff was very helpful, even moved us to a room below a night worker so my husband could sleep. If I am ever in the area again I would stay here.

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Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 11, 2015 via mobile

Many on staff are most welcoming and go out of thier way to make yoir short or extended stay comfortable. Very pleased with consistent personal attention and polite customer service. Staff had provided business accommodations including fax, print, mail, etc. Staff has also went above and beyond on a personal level for our children. The perk of free washers and... More 

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 5, 2015

The hotel is actually a decent hotel but watch your credit card closely. Repeat charges WILL show up nightly. (Wish I could upload screenshots of our bank statement) Almost exactly a month to the day of when we checked out our credit card was charged $400. I called immediately and have been fighting for 2 weeks to get our money... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Paducah, responded to this review

Dear Kris L, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More 

Flint, Michigan
1 review
5 of 5 stars Reviewed March 3, 2015

Ms. Katy was the epitome of Southern hospitality. We needed several things and she accommodated us with such pleasantness. She wouldn't receive a gift, but we sure wanted to give her something for going above and beyond our request. The rooms were nice too. Stainless steel fridge, microwave, and full size dishwasher. Nice king bed, tiled bathroom, and hardwood laminate... More 

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Lawrenceville, Georgia
Senior Reviewer
9 reviews 9 reviews
2 of 5 stars Reviewed January 3, 2015

Hotel is in reasonably good shape, a little worn around the edges, needs a thorough cleaning. However, the elevator seems as though it could fail at any minute. Also, 2nd night of our stay the folks in the room above allowed their kids to stomp around and make tremendous noise until 2AM. Floors & walls so thin that we could... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Paducah, responded to this review

Dear Tom B, We appreciate that you took the time to review our hotel. We give the utmost importance to your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. Please accept my sincere apology for the shortcomings you experienced during your stay and we regret you received hotel... More 

Clay City, Illinois, United States
1 review
2 of 5 stars Reviewed November 15, 2014

Probably one of my worst hotel experiences ever. The room was very nice, clean and what I wanted. It was the amenities that sucked. When I booked the room I was under the mistaken understanding that there was an indoor pool and hot tub. After finding out there wasn't either, I wanted to pay per view a movie and found... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Paducah, responded to this review

Dear Jamey T, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness. However, we’re sorry we fell below your expectation regarding the amenities. We will look into this concerns. I assure you that the feedback of our hotel will be reviewed... More 

Lawrenceville, Georgia
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 26, 2014

Ok, it's not a fancy hotel - but it served it's purpose! Clean and comfy, friendly staff. I agree with what one person said about the elevator - so noisy it was scary. Keep in mind elevators can scare me no matter what! We would stay here again!

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Joy B, General Manager at Candlewood Suites Paducah, responded to this review

Dear BoatDrinkBev, Thank you for your review! We are very pleased that we were able to provide you with a comfortable place to stay while you were in Paducah! I apreciate your feedback regarding the elevator. I am happy to report that it is serviced regularly, and is safe, as your safety and comfort are our top concerns! If you... More 

1 review
1 of 5 stars Reviewed August 25, 2014

I stayed in a smoking room only because that was the last room they had. It smelled really bad, but of course it was a smoking room. The worse part was they made a big deal that they provided free internet service. Only to find out that the broad band was so inadequate that I rarely could get on and... More 

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Joy B, General Manager at Candlewood Suites Paducah, responded to this review

Dear David D, Thank you for your feedback regarding your recent stay. I am glad to hear that you chose to stay with us, although I am disappointed to hear that the only way to accomodate you was in one of our smoking rooms. If you are in the Paducah area in the future, please contact me directly so that... More 

Mokena, Illinois, United States
Contributor
12 reviews 12 reviews
12 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 27, 2014

Very mixed bag for my stay here last week. Had to wait to check in as 1 of the front desk staff went on break and the traveler ahead of me hadn't made a reservation so it took forever. However, the woman came back quickly from break and I was pleased with her service. I then got to my room,... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Paducah, responded to this review

Dear Genegrace M, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More 

Road Warrior
Top Contributor
140 reviews 140 reviews
140 hotel reviews
131 helpful votes 131 helpful votes
3 of 5 stars Reviewed July 13, 2014

Spent a couple nights here on a work assignment. As far as Candlewoods go this one is just OK, it's not the best I've stayed in but it's far from the worst too, so somewhere in the middle. It's a newer property, cleanliness was excellent and everything was in working order in room. A couple things I didn't care for... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Candlewood Suites Paducah, responded to this review

Dear AlCzervik1, Thank you so much for taking the time to leave us your feedback. As an IHG Rewards Platinum member we greatly appreciate your loyalty to our brand and hotel. I am pleased you liked the location of our hotel. I am sorry we were not able to exceed or at least be at par with your expectation. Rest... More 

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