holiday inn express is always a good place to stay, the staff at nicholassville are really great especially employee Shanty P. she went beyond her duty to help us finding attractions and good eating places around town.
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Hard to find a better place to stay in central Kentucky.
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Thank you much for your comments! We truly value your encouraging comments and will be forwarding them along to our staff who work hard everyday to ensure a great experience. We hope to see you back in Nicholasville soon! Take care.
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When we got to our room it was HOT. The air was not on and it was 100 degrees that day. We went to dinner and did a little shopping. When we returned 3 hours later it was still hot and didn't cool off until around 3 AM. I told the front desk that it was very hot and that...
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Thank you for your review. We truly appreciate you staying with us. Holiday Inn Express Nicholasville is about to undergo a major renovation in the coming months to enhance our guest's experience. I apologize for the problems you had with your AC unit. Sometimes when it's that hot outside our in-room AC units are working so hard to keep the...
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My husband has had to "live" in this hotel for 3-4 nights each week for a year. The staff is extremely friendly and helpful and everything is very clean and neat! I highly recommend the Priority Club Rewards Club--earn free nights pretty quickly :-) Good value!!
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Thank you for your comments. We truly appreciate your husband's choice to stay with us. I have been able to talk with him on multiple occasions, mostly just to thank him but to get to know him as well. We consider our long-term guests family and we hope they feel the same. Again, thank you so much for your comments.
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We booked 3 non smoking rooms for business and they gave us three smoking rooms. The reception didn't offer any solution and really didn't seem to care at all. The air conditioner is full of dirt and bubbling water. The hotel is in desperate need of renovations. The pool water is more cloudy than a urinal at a sports game....
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Thank you for your response. I'm sorry we were unable to accommodate your non-smoking request. Please know we NEVER change a guest's room type without their permission, especially smoking preference. If a smoking room was booked, that's what was given. There are situations where you can book online for a "Standard Room" which does not guarantee a specific bed type...
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The hotel is very clean.
The staff is excellent and professional except for the grey haired woman who works nights.
If a situation arises where attention must be shown to a particular challenge, the staff (with the exception of the prudence of the aforementioned woman) is more than willing to do what they can to bring about a good resolution....
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Wow! Thank you for your compliments! We take great pride in making sure guests who visit Holiday Inn Express Nicholasville receive a relaxing, memorable experience. I forwarded your compliments to our staff and they loved hearing what you had to say. We truly appreciate your loyalty and hope to see you back in Nicholasville very soon. Take care.
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We checked in on Friday, February 11, 2010. Upon entering the elevator I noticed dirt in the corners. We arrived in our room which appeared to be nice and a farily large room. We left to meet friends and returned approximately 2:00 a.m. We turned on the t.v. to find we had no reception, in the morning we again turned...
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I'm very sorry about the experience you received during your stay in Nicholasville. You shouldn't have to deal with stuff like that and I hate that you had to. We take great pride in the work we do here and will be using your comments to look for ways to get better. I hope you can find it in you...
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I mean, everything else being equal, the cinnamon rolls are worth booking a night just for the free breakfast. Rooms are comfortable with every amenity you could want. Weather permitting, there are several restaurants within walking distance. Front desk was very helpful as we were trying to get someone to the hotel from an obscure location.
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Thank you for your comments! Yes, those cinnamon rolls are amazing. I actually just had one myself. Seeing them glistening at me every morning makes it tough for me to stay away sometimes. We focus on being a well-rounded hotel that cares about all aspects of the hotel and your comments help us to know what we're good at and...
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I have been staying at this hotel for about 4 yrs now and have always been very pleased. One thing it has ref and microwave in room which is a very nice plus. The rooms are nice size and clean, good breakfast and friendly staff. Easy access to everything in Nicholasville, Ky and easy to get to Lexington, KY.
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Thank you for your comments! We truly value your loyalty in staying with us when there's so many other options available. Our staff takes great pride in the work they do and I have forwarded your comments on to them. Needless to say, they were overjoyed with your words. We hope to see you back in Nicholasville very soon. Take...
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This is an older property and is in need of remodeling. For the most part, it was clean. There were stains on the carpets and chairs and mold in the bathtub grout. Linens appeared to be new. Older TV. Great breakfast. Walls are thin and there was a large group of younger children running up and down the halls on...
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Those problems have been taken care of and corrected. Sorry about the problems you incurred during your stay. We are striving to meet the high demands of our great guests everyday. We hope to see you soon! Thank you for your feedback.
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8 Reviews
