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Comfort Suites

Certificate of Excellence
2.0 of 5
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420 Riverboat Row, Newport, KY 41071
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Comfort Suites
Best prices for: 1 room 1 guest
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Ranked #1 of 4 Hotels in Newport
Certificate of Excellence
A recent review
4 of 5 stars Reviewed April 13, 2015
cbmae1965 Jenison, Michigan
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199 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
Top Contributor
54 reviews 54 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This Comfort Suites location is a well-located hotel, on the Ohio River in proximity to walks by the river. The hotel seems to be one of the older Comfort Suites and the room in which I stayed was smaller than that at some other Comfort Suites in which I have stayed. The room was clean and had adequate room. Onsite... More 

Was this review helpful? Yes 1
Comfort S, Manager at Comfort Suites, responded to this review

Thank you so much for taking the time to leave a review for Comfort Suites Newport. We are grateful that you took the time to share information about your stay. We do greatly apologize for us not responding to you in a timely manner regarding the item you left in your room. Would you please call me so I can... More 

Jenison, Michigan
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 13, 2015

I stayed here for 3 nights over spring break. The hotel was very full and check-in times seemed to take awhile. They seemed understaffed and the person working wasn't able to answer many questions that you would expect a desk clerk to know. However, the hotel itself is pretty nice. The breakfast space was decent, the breakfast food was about... More 

Was this review helpful? Yes 1
Comfort S, Manager at Comfort Suites, responded to this review

Thank you so much for taking time to leave a review. Warm smiles and friendly service is our policy everyday for every guest. Our staff truly cares about all your travel needs making your visit comfortable and memorable. We will always be grateful to customers like you who help us to improve our level of service. You are a vital... More 

Botkins, Ohio
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 11, 2015

Stayed overnight for a Cincinnati Reds game. Great, unique layout that you don't see very many places. Modern lobby with a winding staircase to the second floor. The breakfast area had a fantastic view of the Ohio River and Cincinnati. Rooms are fairly cheap, parking for only ONE vehicle. Transportation provided to and from Cincinnati. Only con about the hotel... More 

Was this review helpful? Yes 1
Comfort S, Manager at Comfort Suites, responded to this review

Thank you for taking the time to write a review with such positive feedback! I have shared your comments with our staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you... More 

Springfield, Ohio
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed April 5, 2015

Stayed here recently. I was underwhelmed by the hotel. Very dated. Rooms were not bad, but nothing special. Breakfast area was chaotic and food we unimpressive. Plus, we felt the price was high for what we got. Location however was super. We spent time at Reds Hall of Fame, Newport Aquarium and Cincinnati Museum at Union Station. All an easy... More 

Was this review helpful? Yes 2
Comfort S, Manager at Comfort Suites, responded to this review

Thank you for taking the time to write a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for... More 

West Chester, Ohio
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 25, 2015

Stayed before with no issues. This visit outlet in the bathroom didn't work, the bathtub didn't drain and the shower head only sprinkled. Unfortunately, didn't find this out until the morning, so had to deal with it. Told the staff, hope they got it fixed. Otherwise, room was clean, staff was friendly and breakfast was yummy.

Was this review helpful? Yes 3
Lancaster, Ohio, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 23, 2015

Nice clean place to stay. Walking distance to Newport on the Levee, restaurants, the Newport Aquarium etc. Rooms are clean, free breakfast is adequate but stay away from the eggs as they taste like sawdust. Overall a good experience.

Was this review helpful? Yes 1
Paris, KY
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 20, 2015

As a manager of Wyndham hotel in Georgetown, Ky, I understand all too well that you always receive complaints, but never compliments. I consider Patrice, the guest services representative, such an asset to this business. Upon check in, there were issues with both of my credit cards, I couldn't find my AAA card or load my email, I needed a... More 

Was this review helpful? Yes 2
Frankfort, Kentucky
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 19, 2015

I am writing this as protest against the policies of this hotel. I reserved a room for two nights. I forget about the first night and arrived the next day. Upon arriving is was told that since I was a no show the first night, they charged me the first night and cancelled the reservation completely. I was given a... More 

Was this review helpful? Yes 1
Dayton, Ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 18, 2015

Great location close to restaurants and short shuttle ride for a dollar to the levy. Went for quick weekend get a away. Room older, but extremely clean we stayed in the presidential suite. The hotel staff was exceptional. Went the extra mile to make sure we had a good stay. I would stay again and recommended it. Good no frills... More 

Was this review helpful? Yes 3
Alexandria
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 17, 2015

I have stayed here multiple times over the past 2 years or more and all visits have been great! Everyone is helpful and outgoing. Breakfast is good with a nice selection. Best hotel in this area for location, comfort and service. Definitely will stay here again.

Was this review helpful? Yes 1
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