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Comfort Suites

Certificate of Excellence
2.0 of 5
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420 Riverboat Row, Newport, KY 41071
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Comfort Suites
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Ranked #1 of 4 Hotels in Newport
Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 days ago
Angelfish131
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205 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed 2 nights here and we were very pleased. Both our room and the lobby/hallway were very clean, and I am very picky about my hotels being clean! It is located on the river so ask for an odd numbered room facing it. The staff was helpful in navigating Cincinnati and friendly. The trolley system has a stop in... More 

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Garland, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

When my brothers and I arrived at this Comfort Suites mid-afternoon, the representative at the desk was fielding a phone call. Perhaps the call was not pleasant, for her attitude toward us throughout the encounter did not inspire any sense that we were appreciated for having chosen Comfort Suites as our place to stay for two nights while in the... More 

Was this review helpful? Yes 3
Olympia, Washington
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were in town for a wedding and stayed with most of our family members at this hotel. We were also on the street side and I can confirm that there was lots of road noise - especially on Saturday night. Book a room on the river side if possible. The location is excellent - within walking distance to Newport... More 

Was this review helpful? Yes 2
Arden, NC
Level Contributor
103 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I stayed one night at Comfort Suites. We had a very nice stay and the hotel was very clean, staff very friendly and helpful. We had the presidential suite because that's all they had left and it was huge and very nice. Huge tub, separate shower, huge bathroom, living room, dining area. Wow, would have liked to... More 

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Comfort S, Manager at Comfort Suites, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your... More 

Richmond, Kentucky
Level Contributor
3 reviews
4 of 5 stars Reviewed May 26, 2015

The facilities and rooms were clean and well maintained, the staff was helpful and courteous (to a point), but the street noise in the room was awful. We made last minute reservations so we could not get a river side room, and although we were on the 4th floor, the street noise was pretty bad. We had no problems with... More 

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Comfort S, Manager at Comfort Suites, responded to this review

We have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Amber... More 

Danville Knox County, Ohio
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed May 26, 2015

The hotel is in a great location. It is convenient to Newport on the Levee and to The Great American Ballpark. Parking spaces are limited. We were told that they had an overflow lot and that they would tow cars after 10 if they did not have a parking pass. Not a comfortable feeling after driving around the lot three... More 

Was this review helpful? Yes
Comfort S, Manager at Comfort Suites, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing... More 

Boston, Massachusetts
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed May 7, 2015

This Comfort Suites location is a well-located hotel, on the Ohio River in proximity to walks by the river. The hotel seems to be one of the older Comfort Suites and the room in which I stayed was smaller than that at some other Comfort Suites in which I have stayed. The room was clean and had adequate room. Onsite... More 

Was this review helpful? Yes 2
Comfort S, Manager at Comfort Suites, responded to this review

Thank you so much for taking the time to leave a review for Comfort Suites Newport. We are grateful that you took the time to share information about your stay. We do greatly apologize for us not responding to you in a timely manner regarding the item you left in your room. Would you please call me so I can... More 

Jenison, Michigan
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 13, 2015

I stayed here for 3 nights over spring break. The hotel was very full and check-in times seemed to take awhile. They seemed understaffed and the person working wasn't able to answer many questions that you would expect a desk clerk to know. However, the hotel itself is pretty nice. The breakfast space was decent, the breakfast food was about... More 

Was this review helpful? Yes 2
Comfort S, Manager at Comfort Suites, responded to this review

Thank you so much for taking time to leave a review. Warm smiles and friendly service is our policy everyday for every guest. Our staff truly cares about all your travel needs making your visit comfortable and memorable. We will always be grateful to customers like you who help us to improve our level of service. You are a vital... More 

Botkins, Ohio
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed April 11, 2015

Stayed overnight for a Cincinnati Reds game. Great, unique layout that you don't see very many places. Modern lobby with a winding staircase to the second floor. The breakfast area had a fantastic view of the Ohio River and Cincinnati. Rooms are fairly cheap, parking for only ONE vehicle. Transportation provided to and from Cincinnati. Only con about the hotel... More 

Was this review helpful? Yes 2
Comfort S, Manager at Comfort Suites, responded to this review

Thank you for taking the time to write a review with such positive feedback! I have shared your comments with our staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you... More 

Springfield, Ohio
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed April 5, 2015

Stayed here recently. I was underwhelmed by the hotel. Very dated. Rooms were not bad, but nothing special. Breakfast area was chaotic and food we unimpressive. Plus, we felt the price was high for what we got. Location however was super. We spent time at Reds Hall of Fame, Newport Aquarium and Cincinnati Museum at Union Station. All an easy... More 

Was this review helpful? Yes 3
Comfort S, Manager at Comfort Suites, responded to this review

Thank you for taking the time to write a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for... More 

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