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Hampton Inn & Suites Murray

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1415 Lowes Drive, Murray, KY 42071
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Hampton Inn & Suites Murray
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166 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Hartford, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

We had an excellent experience here. The staff was very friendly and helpful. The breakfast was great, especially the fresh fruit and the orange juice. We were close to our workshop. Restaurants in the area were very good and there were plenty of choices and varieties.

Review collected in partnership with Hampton

Was this review helpful? Yes
Steve A, General Manager at Hampton Inn & Suites Murray, responded to this review

Thank YOU, Christie for this great review! I have been with Hampton since 1991 and I am glad you noticed our Breakfast offerings. On the morning of your departure, as we do every Tuesday morning - we stopped by Murray Donuts for a selection baked fresh just for us! Of course, the issue is trying to please EVERYBODY, but we... More 

Indpls, IN
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Friendly staff and convenient location. Cost reasonable. Room needed a little TLC, visible stains on chair and sofa. Blinds do not block out the morning sun. Breakfast typical Hampton food. I wish they would mix up the breakfast menu more.

Was this review helpful? Yes
Steve A, General Manager at Hampton Inn & Suites Murray, responded to this review

Thanks for sharing your concerns, JB. I do appreciate this and have scheduled your room to be "PM'd" tomorrow, which will get the carpet shampooed and all fixtures and furniture checked for wear. We outsource upholstery cleaning and will do it ASAP; it is worth it to keep the rooms fresh. I'm sorry your impression was not as high as... More 

Bardstown, Kentucky
Level Contributor
87 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Located right by Murray State University, this was the perfect place for us on this trip. You can actually see the basketball arena right across the street. The staff was friendly and helpful. Our room was spacious and comfortable. It had everything we needed. The fitness room was adequate. Nice indoor pool although we did not use. Complimentary breakfast, normal... More 

Was this review helpful? Yes
Steve A, General Manager at Hampton Inn & Suites Murray, responded to this review

Thanks, Stacey - we hit that home run and can't wait for you to visit again! You will notice major changes as soon as you walk in the door as we are starting in the Lobby with a complete renovation and then on to the Breakfast area and Meeting facility. I hope you have a fabulous Fourth of July -... More 

Greensboro
Level Contributor
117 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 1 week ago

I stay here when in Murray. The staff is friendly, convenient location to Murray State, Shopping and restaurants. The comforter and sheets are supposedly clean between guest. No concern. The carpet is worn as well as the room furnishings. It just time for a remodel.

Was this review helpful? Yes
Steve A, General Manager at Hampton Inn & Suites Murray, responded to this review

Mel: Thanks, again - for sharing your thoughts and concerns. As I recognize you to be a regular guest on business with a major corporation that maintains thousands of stores, I know you can appreciate the planning and timing of renovation. We will actually begin in two weeks and I'm excited to say that after the Lobby and Breakfast area,... More 

Gainesville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This Hampton Inn can't be beat. Our room was amazing, very clean and very quiet. The front desk staff were extremely professional, helpful, and made our trip very enjoyable. The breakfast was very nice every morning. This hotel and it's staff were so great that we decided the Hampton Inn chain was our motel of choice for future visits. We... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Steve A, General Manager at Hampton Inn & Suites Murray, responded to this review

Thanks to You, Arlene for such a nice Review! We know we can't be perfect, but we get it right most of the time. In two weeks our lobby will be demolished and Hilton's Perfect Mix Lobby will be built with all tile floor and all new surroundings! I hope you can come back soon to see us! More 

Rolla, Missouri
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed May 27, 2015

Room just fair - not as clean as 99% of other Hampton Inn's and the staff was not really welcoming. Maybe because of college in town, but we would not go back to this hotel. However, bed was fine and we did get quiet night sleep. If that is all you need this is your place

Was this review helpful? Yes
Steve A, General Manager at Hampton Inn & Suites Murray, responded to this review

Thanks for sharing your concerns, Tom. We actually try to keep our service and cleanliness above the other hotels in Murray precisely because the College is our neighbor. I regret that we did not learn of any issues right away so that they could be appropriately addressed. More 

Batavia, Ohio
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 16, 2015

The Rooms are very spacious. I have stayed here many times. They are very nicely appointed with the white bedding, which is always nice and clean. It was very comfortable and conveniently located in the heart of Murray. The front desk and breakfast staff was very accommodating.

Was this review helpful? Yes 1
Steve A, General Manager at Hampton Inn & Suites Murray, responded to this review

Thanks, Donna - I'm thrilled that you mentioned the "White Bedding"! We actually just spent $20K for all new Duvets and Covers with the new design with curved edges that fit the beds even better. Every Duvet cover is washed prior to your arrival to ensure cleanliness under the covers and on top of the covers! More improvements are coming... More 

Carlyle, Il, United States
1 review
5 of 5 stars Reviewed May 16, 2015

Excellent place. Staff is cordial and helpful. Just ask if you need something. Rooms are exceptionally clean and up-to-date. Breakfasts have something for everyone. (Hearty as well as healthy)Good, free internet service.

Review collected in partnership with Hampton

Was this review helpful? Yes
Steve A, General Manager at Hampton Inn & Suites Murray, responded to this review

THANK YOU, MELINDA!! Every hotel in Murray has bricks & mortar, Beds & linens. We will always stand out due to the culture of Hamptonality that we nurture with our employees who in turn lay it on our guests. The 100% Hampton Guarantee backs us up and no other brand in Murray or elsewhere can come close! We trust you... More 

New Albany, United States
1 review
4 of 5 stars Reviewed May 16, 2015

My experience at the Murray Kentucky Hampton Inn was very good, my experience the following day at the Madisonville, KY Hampton Inn was terrible. Very rude at check in. I did not stay at that Hotel because of the way I was treated at check in. Will probably avoid when possible Hampton Inns when possible. I travel a lot for... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Steve A, General Manager at Hampton Inn & Suites Murray, responded to this review

Thanks, Dennis! We know you have choices and more are coming. We intend to stay ahead of the others in product and service and look forward to your return! More 

Greensboro
Level Contributor
117 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed May 11, 2015

I like the location, brand and staff. It is time for a remodel. The public areas and rooms just look worn. There was no consideration given to me as Diamond Honors member. I was assign first floor room. The breakfast is descent and you can't beat the staff. It is just overdue a remodel.

Was this review helpful? Yes
Steve A, General Manager at Hampton Inn & Suites Murray, responded to this review

Thanks, Mel - We certainly appreciate your business and know that you have been staying with us for some time, I will definitely share your concerns with upper Management and Ownership. More 

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